ABSA Bank / absa vehicle finance
My Name is Mr Mulder ID [protected], my Vehicle is Financed through ABSA Bank. My residual came up and i applied to re finance it with ABSA, i called and made arrangements and received confirmation that all was in place. A month later the debit order never went off my account, i called in and spoke to an agent who confirmed that they will rectify and load it, this was done as a once off and the incorrect amount was deducted from my account . the following month nothing again and i had to call ABSA again who now informed me that i have missed a payment due to them not loading the debit order correct in the first place, i then made a plan and advised them to take a double payment the next month, but this also didn't happen. I started getting calls from the call centre and when i spoke to a Supervisor i was advised that NO debit order was loaded but he would do so now, i also engaged him about the fact that because they never did their Job that my credit rating has been affected.
I then advised them that i need a solution to the problem and was told they can take the debit order off now in the middle of November, i then refused and told them NOT to take the double debit order off . Never the less they loaded a Double Debit and now i have incurred bank charged because of the debit order being returned .
I am very frustrated and need to know what is going to be done about this as ABSA is not allowed to take or try and take money out of my account by means of Debit order that was not authorized
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