I have had a bad experience with Aarons too. We are preferred customers, meaning we have paid off accounts with them in the past, 3. We leased a LCD tv about 10 months ago. Last month we decided to use the Payment Holiday option on our contract. But its not actually a payment holiday. We have to pay half of our regular payment and the other half gets put on the end of the loan. At any rate that is what we chose to do for last month. Noteworthy, in my contract it clearly states that using the payment holiday will not put my account in arrears or generate a late fee. This month I went into Aarons to let one of the managers know that our payment was going to be two weeks late. It was unavoidable. This guy was totally rude, told me he would not accept my post dated check (Aarons way of accepting a payment you cannot make right away) told me I needed to go to Amscot to get a loan, or to relatives and get a loan. I told him no I would not be doing that. We had a hard month, I could make my full payment in two weeks, if that is not acceptable come get the tv. He then informs we are one and half months behind anyhow because we used our payment holiday last month, say what? NO WAY.
Then today I get a letter in the mail from Aarons asking for payment, and says we are current through the first of the month, NOT a month and half behind. Why does this manager continue to lie and berate almost everytime we see him? This is wrong and no way to treat a customer. I have asked him on two occassions now what our pay off balance is and he refuses to tell me. This store needs some serious work, some management training would be helpful too. They have lost a long time aarons customer.