This will be printed and CC to Department of Disabled Veteran Affairs and the VA Loan Department... to let them be aware, of bad business and credibility in keeping one's word...in a dispute when a customer/consumer has been verbally told... a credit will be issued by the claim department... but then told to mail a letter for file, in whereas... it now Becomes... a 'request'
I called in and had to make two work orders... verbalizing that I had an issue with a continual leak on my front hose connection.. which I feared would burn out my water/well pump (my first time in a home with such) I also had a leak in the rear water connection... I explained this was my main issue for a claim, but stated that I had just had a local person change a washer, from under my kitchen sink... what was the possibility of it all being connected... when the first contractor did not respond.. I called in with a second request.in short, that Friday afternoon... I found out that the responding contractor... told my son (I had to leave for a job interview, haaving been out of work as a Veteran for a month and a half... but feeling the need to leave cash for the cover charge... Very much needed for gas... which I did without for the next few days) IF I had known, that they could not perform any.. work on a water connection... AND before I left... I explained to the two drivers... two diffferent trucks showed up for the job... that my CONCERN was indeed these water connections... the gentleman who came in the house, verbalized that 'he did not see ANYTHING wrong with the sink... probably just sweat... do I need to have him come to small claims court?... but after leaving... they changed out the rings... which had been previously done... telling my son... that the connection job could be done... for $300.00... If I would have been there... I would have refused payment, simply from what WE... discussed openly 'face to face... they never said... they could not do the MAIN requested.. and important job.. by contract of your company! If I had wrote a check... I would have stopped payment... I called the claims department upon returning home... who had a present supervisor clami... verbalized to me... that they would honor a refund.. BECAUSE... the claim should have never been placed... I was placed on hold to Customer service to alleviate... sending a fax or formal letter... to approve and commit to such refund... but of course the department was already closed. On Monday, I called and was told they needed a letter on File... to show the circumcumstances... and the refund would be processed. I called back several days later... to be told that this.. Verbal Committment was now, just a request letter by my part... to be approved, but not official... I suffered monotary loss and stresss due to this... does the government need to blacklist your company...? This policy was paid in full...in my VA loan purchase in March 2009... I could have gone with a previous company AHS... american home sheild, from my previous home... but the seller reccommended this company... much to my mistake... seems like.. the "quality assurance... and the promise of a taped conversation... is all a farce!!! I am not rich... and struggle... again, now just... starting a job..6 July 2009. Now I have a AC problem... and because I am paid for... by your company have to Depend on honest service again... and the claim department being thorough in their knowledge of coverage policy...!!
I am saddening. that I had to stress waiting for this..