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MetroMile Complaints Summary

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10 Unresolved
Our verdict: Engaging with MetroMile at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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2:43 am EDT
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MetroMile Metromile: A Nightmare of Hidden Fees and Poor Customer Service

So, here's the deal. I was chillin' at my crib last week when I get a call from a neighbor sayin' some fool rammed into my car and three others. I rush outside and see my ride looking like it got hit by a freight train. Can you believe that?

Anyway, I filed a claim with Metromile (who I had just switched to last month) and also with the insurance company of the dude who hit my car (who the cops found). My ride got towed to a shop that night and after waiting for days, I finally hear back from the adjuster of my company. I ask about the other insurance but she tells me there are "issues" with it (sounds like a bunch of baloney to me).

Then I get a call from the total loss department sayin' my car is a goner. They give me some jibber jabber about "fair market value" minus the damages and my deductible. But when I ask about abrogation and whether the other company will pay for some or all of it, the total loss rep tells me he's not sure. What a bunch of yahoos!

Now I've been tryin' to reach someone from Metromile for days, but nobody picks up the dang phone. I want to know about the other company and the fees they charged me. They even charged me for the mileage from my hood to the shop where they towed my car. And get this, they're still gonna charge me for the insurance this month even though I don't have a car to insure anymore!

I'm tellin' you, Metromile is a joke and they sure don't live up to their promises. This whole process has been a complete nightmare and I want answers. It's not like I asked for some drunk to plow into my parked car and now I'm stuck with all these fees and nobody will talk to me about it. It ain't right!

My advice to you? Steer clear of Metromile and any other company like them. It's not worth the headache or the heartache.

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12:42 am EDT
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MetroMile Captivating and Engaging: A Review of The Hunger Games Trilogy

In no way, shape, or form can I ever in good conscience leave this company a good review.

I've been with metromile for over a year now and I can say they are not worth the cheaper price no matter what they may tell you, it's cut rate service from a very new insurance company.

I filed a claim last year for someone hitting my vehicle outside the front door of a business that had cameras outside. After doing all the leg work myself; tried to get the local police to retrieve footage, called the companies' 3rd party security and tried to get them to release footage, etc. with zero help and follow-up at all from Metromile. They were of so little assistance that I just left the damage on the vehicle and had to take care of it on my own, and the attitude was very much that they were not looking to pay out a dime unless they would be legally obligated to based on hours of time already spent plus hours or days more of me working 100% on my own to "prove" it, seems like a "sit and wait for it to go away" strategy.

At this point I've been waiting over two months for them to resolve a different claim in which I purchased a brand new car, and had a lady hit me and total it the next day, then claimed she wasn't at fault so my own insurance company had to get involved...

The vehicle was an obvious total loss and the shop estimated more than 50% of the value and suspension/frame damage to the new car which pose SERIOUS safety concerns.

1. Their adjuster did not show up for weeks after the accident, subsequently recommended further diagnostics of the vehicle by the dealer, who also confirmed the diagnosis by the shop weeks later.

2. They waited another week after declaring the vehicle a total loss and are tried to go back on the payout, stating that they are being charged fees by the repair shop, which they themselves incurred by taking such an excruciatingly long time to respond to the claim and requesting the vehicle be sent for further testing at the dealer.

3. They tried to argue that they shouldn't have to pay the fees and that the cost to repair the vehicle, while still about 55% of the value, is too low to be a total loss regardless of suspension and frame damage safety issues, which would mean waiting 8-12 more weeks to fix the brand new vehicle all the while keeping up payments and insurance on the brand new vehicle that had been driven a total of 20 miles.

4. Another week or two later, after numerous attempts from my attourney to contact them, I was again informed it was a total loss and confirmed finally, and if not for legal counsel retained for other reasons regarding this accident, I can only imagine the torture to get this resolved, not to mention I cannot walk or work for months due to an injury from this same accident.

As far as I'm aware it is illegal for an insurance company to make a settlement declaration then take It back but I could be wrong.

Bottom line is bad business all around, and a perfect example of an insurance company crapping all over their customers by pretending to be great and having a good price, but looking for a way to screw you when you need them, maybe it's not as blatant an purposeful, but it sure does seem like it.

*years of experience working with insurance adjusters in the field of construction and home renovation and dealing with my own automobile claims for misc. Stuff over the last 10 years (some at fault, some not) and I can say this is by far a different experience across the board.

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2:24 am EDT
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MetroMile Unreliable and Incompetent: My Experience with Metromile's Roadside Assistance

So, let me tell you about my experience with Metromile's roadside assistance. I had the misfortune to need them twice, once when my battery died and another time for a tow. The first time was a total disaster. I waited for two hours and no truck showed up! Can you believe that? I called them multiple times, but it was like talking to a brick wall. In the end, I had to call a friend to come and jump-start my car.

The second time was an even bigger nightmare. They told me that a towing company was on its way, but when I called the number they gave me, there was no answer. After an hour, I got a text saying that another towing company was on its way, but I was skeptical. When I called the towing company listed on the text, they informed me that they had told the Metromile agent they couldn't come for another two hours! Plus, they had my phone number listed as someone else's! What kind of circus is that?

What made it even worse is that Metromile only pays $75 for the tow, which left me with a hefty bill to cover. What's the point of having their "help" if I have to pay most of it? AAA's roadside assistance is more expensive, sure, but at least I know they'll actually show up when I need them. Metromile's assistance was a joke and just made my problems worse.

In conclusion, I wouldn't recommend Metromile's roadside assistance to anyone. It's better to invest a little more money in AAA and know that you're getting quality service when you need it most. Don't make the same mistake I did and trust Metromile's farce of a service.

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Is MetroMile legit?

Our verdict: Complaints Board's review suggests MetroMile is mostly legit with an 77% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 0% caution is advised. Before engaging with MetroMile, reviewing user feedback and how MetroMile addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with MetroMile. Trust, but verify.

MetroMile earns 77% level of Trustworthiness

High Trust Suggestion: MetroMile evaluated with 77% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

MetroMile has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Metromile.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows MetroMile website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

We looked up MetroMile and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • MetroMile's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 10 complaints being resolved.
  • MetroMile protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to MetroMile. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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MetroMile MetroMile insurance review: Unprofessional claims process, lack of communication and delays

Man, I wish I had checked the reviews before signing up for MetroMile. I got into a fender bender where my car got absolutely wrecked and the other driver drove off without leaving a note. So, I turned to MetroMile and they seemed helpful at first. They were all about getting my car fixed, which is what I wanted. But, when it came down to actually paying out the claim? That's when everything went downhill, fast.

I was supposed to get paid the following week. TWO WEEKS ago. And I haven't heard a peep from anyone at MetroMile since. I had to chase them down like they were the dang Roadrunner, which is ridiculous. When I finally got a hold of someone, they told me that the previous agent I had worked with was no longer with the company. And that they had to "check with the evaluators" to make sure the damage I was claiming was justified. Are you kidding me?!

I told them that the last agent I spoke to had told me to choose between direct deposit or a check. So why the heck were they backtracking on me now?! After reading all these reviews about MetroMile, it's like I had a crystal ball this whole time. Apparently, this kind of unprofessionalism is standard operating procedure for these guys.

And, honestly, that's a major problem. I have a leased car and I wanted to make sure I had a real insurance plan in place to take care of it. And now I feel like I got suckered into something that wasn't worth it. They told me they'd get back to me, but I'm about ready to go to the Department of Insurance if I don't get some kind of satisfaction by the end of this week. Ugh.

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MetroMile MetroMile Review: From Loyal Customer to Disappointed and Frustrated

As someone who has been a faithful customer of MetroMile for years, I'm heartbroken to say that my experience with them has gone downhill. I mean, I used to only pay $40-70 a month even though I only drove about 100-150 miles per month. But then I bought a newer car - a 10-year-old Cadillac - and immediately my insurance doubled. Can you believe it? And that was just the beginning of the problems.

Every few months my rate goes up and up and up, and for no apparent reason. I went to their website and entered all my car info but used a different email address, just to see what would happen. And guess what? I was quoted a new customer price that was HALF of what I'm currently paying. It's like they want to punish me for being a loyal customer.

Their computer program is like a sneaky little weasel, always trying to gauge us for unknown reasons. I mean, do they increase the per mile charge because you hardly drive? Do they mark up your rate because you drive a fancy schmancy car like a Cadillac, BMW, or Lexus, regardless of the fact that it's a decade old? Who knows? All I know is that their system is playing games with us.

And the worst part is that their sales reps and customer service are just as clueless as we are. They just follow their system, which has a few standard explanations for why a rate would go up, even if it doesn't apply to you. It's like they're reading from a script. And if you dare to question them, they'll just give you the runaround.

Honestly, I'm done with them. It's such a shame, too, because they had the right idea in helping people who barely drive their cars. But now it seems like they're just trying to squeeze every penny they can out of their customers. I'm hoping that another company will take over and actually stay loyal to their customers. Because we deserve better, folks. We really do.

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MetroMile MetroMile Review: Great for Saving Money on Insurance, But Beware of Their Claims Department

So, everyone's talking about this new service called MetroMile - basically, it's an insurance company that bills you based on how much you drive. Seems like a pretty sweet deal, right? You save money if you're not on the road as much, and you're contributing less pollution to the environment. Win-win!

Well, sort of. Turns out, there's a catch. Sure, you can save some cash by using MetroMile, but when it comes time to file a claim, you might find yourself in a bit of a pickle. Their claims team is seriously understaffed, which means they can take FOREVER to get back to you. And when they do, they might not even have the answers you need.

In my experience, it took the full amount of time allowed by law for MetroMile to get me the money I needed for my claim. And let me tell you, that was a looooong time to be sitting around, waiting to hear back from them. And when I tried to call an agent in the claims department, I was just transferred to a voicemail system. Ugh, so frustrating! And on top of that, the message was super confusing - I had no idea what my options were. I ended up waiting on hold for 20 minutes, only to be connected to an agent who couldn't help me at all. What a waste of my time!

Basically, if you're using MetroMile, you're taking a bit of a gamble. Their claims department is still a work in progress, and it can be really hard to get in touch with someone if you need them. But hey, if you're not planning on filing a claim anytime soon, it might still be worth it. Just be prepared to deal with some hassles if something does go wrong.

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MetroMile MetroMile's Road Side Assistance bungled our experience - a massive disappointment

So, picture this: it's already dark outside, my wife and I are stuck in a remote and sketchy industrial park, and her car won't start. We're fully insured with MetroMile, and we've used their Road Side Assistance app before with no problems, so we figure we'll just request some gasoline delivery. My wife fires up the app, it confirms the request was received, and we wait. And wait. And wait some more.

30 minutes later, I roll up with a gallon of gas in hand, but MetroMile still hasn't come through. In fact, the app still says the request is being processed. Hmmm...not a great start. We give the car a shot of gas, but it still doesn't start. We're now officially stranded and frustrated.

We decide to call MetroMile's Road Side Assistance number. Only thing is, they outsource this service to a company called AGERO. My wife gets connected with a lady named Kimberly, who proceeds to bungle things spectacularly. She can't find our MetroMile insurance policy for love or money, despite us triple-checking the number and giving her all the info she needs. After almost an hour of this nonsense, we finally get fed up and ask to speak with Kimberly's supervisor. Same story there: no record of our policy.

Meanwhile, I'm outside trying to jump-start the car, hoping against hope that it'll work. And guess what? It does! Hooray! We're able to get the car to an AutoZone and get a new battery (thank God for those guys). But needless to say, our experience with MetroMile was a massive disappointment. We're good drivers with no accidents or claims to speak of, but we can't trust our insurance company to come through for us when we need them the most. So we're currently on the hunt for a new insurance provider that we can trust to have our backs. As far as we're concerned, MetroMile is a swing and a miss. Don't make the same mistake we did, folks.

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MetroMile Mixed Results with MetroMile: A Review of their Mileage Tracker and Claims Process

Hey there folks, I gotta tell ya about my experience with MetroMile. So, my car got jacked from my driveway a couple of weeks ago. Not a fun thing, ya know? Anyways, I was using their dongle device to track my mileage and stuff, and I noticed that the device stopped working shortly after the car left my driveway. So, I called 'em up to see if they could help locate the car with the transponder or something. But, they told me that they weren't getting a signal anymore.

Cut to two weeks later, and I'm getting an email from 'em saying that I haven't plugged in the device and they were gonna start charging me for 140 miles a day according to the terms of the contract. Like, seriously dude? I've been calling customer service almost every day for the past two weeks to tell 'em that the car was stolen but nobody seems to know anything about it.

So, naturally, I was super frustrated with the whole situation, but then something crazy happened. My car was recovered! But, unfortunately, it was declared a total loss and I had to file a claim with MetroMile. This is where things got interesting. Initially, the whole claims process was looking like it was gonna take forever but then, BAM! The claims adjuster came through and started handling everything quickly and efficiently.

To be honest, I'm still not sure if MetroMile's various departments have really got it together yet, but based on the performance of my claims adjuster I might give 'em another go when I decide to get another car. Oh, and I should also mention that this is not the only website where I'm posting this review. So yeah, if ya need a mileage tracker or insurance, MetroMile might be an okay choice, I guess. Just be prepared for some hiccups along the way.

Alrighty then, that's all I got. Catch ya later, peeps!

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MetroMile Buyer Beware: My 8-Year Experience with MetroMile and How They Screwed Me Over

So, let's talk about MetroMile. I've been with them for over 8 freakin' years, can you believe it? They had all my car's info, which they should, and I never missed a damn payment. I'm a good driver, and my husband is too (love ya babe!). Now, here's where things gets a little whack. On Thanksgiving 2020, some shmuck stole my husband's Econoline from our house. Of course, we filed a claim and sent all the paperwork they asked for in January. Come March, we get a letter saying our policy is canceled on the 23rd. WTF! I call them up and they say it's because one of my vehicles was for commercial use (which they already knew, BTW). I ask the dude (sorry, don't remember his name) to reconsider and he's all like, "NOPE, sucks for you." So, I call back and end up talking to Usher. This guy seems cool and explains that they never got everything they asked for in January. I'm thinking, "What, why didn't anyone tell me?" So, I sent them everything he requested and waited for a reply. A few days later, they hit me back with an email saying they're still canceling my policy because I never sent everything in January AND my husband's van was for commercial use (again, THEY ALREADY KNEW THIS). I told both agents that I was willing to take my husband's van off my policy if it was considered a "high-risk" but they still said no. What a bunch of BS! This whole thing stressed me out like crazy and it's not even my damn fault that someone took my husband's van! Moral of the story? Don't use MetroMile. They're cheap, yeah, but you get what you pay for (and what you get isn't worth it).

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MetroMile Metromile Auto Insurance Review: Not the Best for Efficiency and Customer Service

Yo, let me tell you about Metromile. I've been rolling with these guys for four years now to save some cash on my auto insurance. Don't get me wrong, they ain't no scam, but they definitely ain't the quickest or most efficient company out there. I'm actually gonna switch to Progressive next month because they quoted me even cheaper than Geico.

So here's the deal with Metromile. If you get into a little fender bender, you take some pics of the damage and they get a third party to give you an estimate. Then you take your ride to a shop to get a real estimate and eventually Metromile will pay the difference. But here's the kicker, it takes forever to get your money. Like, we're talking at least 7-10 days and the initial estimate is always way less than the actual cost of repairs. But hey, at least they usually pay up.

Now, the customer service isn't the greatest. It's hard to get in touch with anyone who can actually help you right away. They ain't open 24 hours and their office is closed on weekends. When you file a claim online, it takes them 48 hours just to hit you back. Then you gotta wait another couple days to find out if your claim is approved. It's a whole thing.

They did send me a couple checks for minor damages though, so I guess they ain't all bad. Recently, I chose a shop outside of their network and those guys said they've never had such a hard time getting in touch with an insurance company to find out if they're getting paid. But, Metromile did eventually agree to pay.

I'm usually a loyal customer, but I'm starting to realize that I'm not really saving money with Metromile. My deductible is $250 and they're slow as heck to respond. Plus, my roadside service was super incompetent and my rates keep going up. I'm paying about $80-85 a month to only drive my car 250-300 miles a month. Like, what's the point?

I want to be able to drive with peace of mind, but Metromile ain't doing it for me. My quote from Progressive is $122.03 a month with unlimited miles, $100 deductibles, 24 hour service, $45 a day for a rental car, and a national reputation. As far as I'm concerned, that's worth the extra dough.

Now, don't get me wrong. Metromile ain't terrible. But if you're all about efficiency, reassurance, and a simple claims process, this company may not be your jam. They're still new and working out some kinks. If you get into a life-threatening accident, dealing with all the third-party peeps they use could be a total nightmare for your fam in need of immediate answers and service.

So that's just my two cents. Do with it what you will.

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MetroMile Metromile Review: Rates Go Up, Customer Service Goes Down - Switch to Root Insurance Instead

So I gotta tell ya, at first I was stoked about Metromile. Paying pennies a mile? Sign me up! But lately, they've been raising their rates like it's going out of style. I mean, I get it, they wanna make money, but it's like they don't even care about their customers anymore. And let me tell you, I'm not exactly driving a monster truck over here. I had a '96 Crown Vic when I signed up, and yeah, $15 a month was great. But then I upgrade to a 2018 Kia Soul Plus, thinking Metromile has my back. And they did, for like a minute. Until I got my renewal notice, and it was like "Congrats, your rate just went up a whole bunch!" What the heck, man? I thought we had something special!

So I start looking around, and find Root Insurance. Their app tracks your driving and gives you a personalized quote. And let me tell you, their rates were mucho better than Metromile. And they don't make you plug some thing into your car, either. So I switch over, cancel my policy with Metromile, and ask them why they're hiking their rates so dang much. And you know what they tell me? "Zip codes. Statewide increases." That's it! Like I'm supposed to be okay with it. And don't even get me started on the customer service. Waiting on the phone for an hour or more? Ain't nobody got time for that! And their roadside assistance? Whew! Let's just say I was stranded on the side of the road with a blown brake line for a hot minute.

Anyway, long story short, I'm done with Metromile. I don't need that kind of negativity in my life. Root Insurance is where it's at. And to all my fellow drivers out there, save yourself the headache and go with someone else. 'Cause trust me, Metromile ain't worth it anymore. Unless you hardly drive, in which case, good for you, I guess.

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MetroMile Metromile Review: Terrible Customer Service and Overcharging for a Year

Well, let me tell you about my experience with Metromile, it hasn't been the smoothest ride. So, I recently had a name change and had to contact their customer care. And let me say, I had to call SIX times before I could even talk to someone. And to top it off, I had to wait for over 30 minutes on hold for each call. When I finally did get through, the customer representative wasn't the friendliest and even deleted my data not once but TWICE. I mean, come on man! It's not rocket science, how hard is it to save a file?

But wait, there's more! Me and my partner had spoken to them when we moved to our new address a year ago. And what did we find out? They never saved our address info! What?! So, for a whole year, we've been overpaying by a whopping $9 each month, which adds up to over $100 extra, than we should have been paying. And to top it off, what does their customer service agent do? Refuses to put in a request to get our overpayments back!

He then tried to pull the old "feel sorry for me" trick, saying he's been working overtime and is in the sales department. Like, what does that have to do with anything? You can't keep up with the customer service and we get the shaft? Extremely poor business practices, if you ask me.

So, there you have it folks. If you're thinking of signing up to Metromile, think again. These guys need to get their act together and stop taking their customers for granted.

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MetroMile Why I Cancelled My Metromile Policy: A Frustrating Experience

So, I was a Metromile customer for a hot minute; two whole years to be exact. However, I was beyond frustrated with the whole thing and decided to cancel and find a new option that fit my needs better. The idea of Metromile is attractive: you only pay for the miles you drive. But if I'm honest, my experience with the company was less than optimal.

Let's start with the customer service. It was a hot mess. They're only open during regular business hours, which is when most of us are also at work. So, if you have an issue or need to talk to someone, be prepared to call on your lunch break and wait on hold for eons. Lord knows I've spent more time on hold with Metromile than I care to admit. Once I finally did get someone on the line, I didn't feel like my concerns were taken seriously. It was frustrating to say the least.

Then there's the savings. On paper, it should be cheaper to only pay for the miles you drive, right? Well, in reality, it didn't work that way for me. I was paying for basic liability on cars that I barely drove, yet I was still forking over an average of $110 per month. It just didn't add up.

And the devices they use to track your mileage? Let's just say they weren't reliable. On the cars that I drove infrequently, the devices rarely worked as they should. I'd get emails saying they lost signal and I needed to call someone during the day (which, let's be real, wasn't really feasible for me). When I finally did get someone on the line, they told me the solution was to just drive the car. But that kind of defeats the whole purpose of the service, doesn't it?

In summary, if you're thinking about trying out Metromile, I'd say save yourself the headache and go with a more traditional insurer. Trust me, your sanity (and bank account) will thank you.

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MetroMile Disappointing Experience with Metromile - Shady Practices and Unwanted Policies

Can't say we had the best experience using Metromile. We thought it sounded like a great deal, but we soon discovered that if something sounds too good to be true, it probably is. We ended up with policies we didn't even ask for, and it was partly our fault for not reviewing them carefully, but that doesn't excuse Metromile's shady practices. And to top it all off, we asked for a declaration page to be mailed to us and it never arrived. When we followed up, Metromile's response was basically, "Well, you didn't contact us again, so we assumed everything was fine." Are you kidding me? They couldn't even bother to check back with us to make sure they were providing the right coverage for us.

In the end, we had to pay extra for the unwanted options they added, and they refused to cancel and refund them. They acted like it was just an "inconvenience," but it cost us real money. And now that they're owned by Lemonade Inc., we're not fooled. We won't be using Metromile again.

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MetroMile Unreliable and Unfair: My Experience with MetroMile Insurance

Yo, lemme tell you 'bout MetroMile. I used to be all like "these guys are the bomb" and everything. But then, outta nowhere, their underwriting team sent me an email saying someone was living with me and driving my car. Like, what the heck?! There was zero reason for this and I thought it was just one of their annoying ad emails so I ignored it at first. But then I got a frickin' letter saying they were gonna cancel my policy because of it. So I'm like "nah man, no one is living with me or driving my car" and sent that info back in. But still, they wouldn't call off the cancellation.

I was a good customer for years, bruh. Never had anyone move in with me or even touch my car. But MetroMile didn't care. I even tried to get the CEO involved, but nope, they still cancelled my policy. And then had the nerve to offer me help from one of their business partners to find new insurance - like, seriously?! You gonna cancel on me for something that came outta nowhere and then offer me help from your partner? No thanks, man.

I'm guessing this is all 'cause I filed a claim for getting hit and run. Like, come on MetroMile, get your business straight. I'm never gonna recommend them again after this crazy ordeal. It's just some terrible business dealings, ya know?

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MetroMile MetroMile: Affordable but Understaffed Auto Insurance Provider

So, let me tell y'all about my experience with MetroMile. I signed up for their services on June 15, 2018 and was expecting some smooth sailing from there, but boy was I in for a ride! When I received the device 2 and a half weeks later, it didn't work. And let me tell you, these peeps started charging me 150 miles a day for that questionable device 'cause they didn't receive a signal. I was so pi***! I immediately tried to contact them through phone, email, even Facebook Messenger, but I got no response from these cats for 5+ business days. When they finally replied, it was over Facebook Messenger, y'all. Ain't that crazy?

With my charges finally being reversed, I received a new device, but I had to threaten them that I would report their a*** to the PA Department of Insurance to get things done. I'm not even joking. After that experience, I am convinced that MetroMile is understaffed and can't handle the volume. Just go take a look at the reviews on Glassdoor and you'll see what I'm talking about.

Despite all that, I kept my cool and decided to stick around with them. Why, you say? Because their base rate is 1/3 of what it was with Liberty Mutual, and 1/4 of what Geico and Progressive offered me. But, let me tell you, if I ever need to make a claim, I have a feeling that I'll be in for a long ride.

Honestly, if I drove more than one or two days a week, I'd drop these guys like a hot potato. But, since I walk to work and bike around my hometown of Center City Philadelphia, MetroMile works for me. However, if you use your car for work or have other necessities, I won't recommend this company to y'all. Trust me, it's just not worth it.

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MetroMile MetroMile Review: A Nightmare Experience Dealing with Heartless and Incompetent Company

Man, let me tell you about MetroMile - what a freakin' mess! So, I'm driving down the highway, minding my own damn business when BAM, outta nowhere a [censored] deer jumps out in front of me. Well, I'm proud to say I didn't wreck my car or nothin', but I did end up with a nasty lil' back injury that was causin' me pain.

So, I'm expectin' MetroMile to come through for me, cover my damages and help me out with a rental car - ya know, like insurance companies are supposed to. But NOPE, they gotta treat me like a criminal, put my case "under investigation" for two whole weeks! And let me tell you, tryin' to deal with those clowns on the phone was a freakin' nightmare. They made me record THREE STATEMENTS, like they don't trust what I'm sayin'. And then they go and ask my friend all sorts of personal details, like it's any of their business.

I've been callin' these jokers non-stop, tryin' to get someone to help me out - but it's like talkin' to a brick wall. Every time I call, they tell me some other rep is handlin' my case now and I can't talk to nobody important. And don't even get me started on how they bounced me around from person to person - I swear they don't even know what they're doin'.

Honestly, I would NOT recommend MetroMile to my worst enemy. They're a bunch of heartless, good-for-nothin' losers who just wanna take your money and run. I'm regretting the day I ever signed up with 'em - and if they don't get their act together soon, I might just have to take 'em to court. Stay away from these clowns at all costs, folks!

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MetroMile MetroMile Claims Experience Review: Mixed Bag of Useless and Amazing, Thanks to Morgan S

So, here's the thing, I had to file a claim with MetroMile because some insured genius backed up into my car. Enter Samina G. She was my designated claim rep. Let me tell you, useless is just the start of it. She left me a voicemail, went on vacation and I basically had to wait for her to reach out 2 months later! And don't even get me started on how many times I called her and she just disappeared into the void.

So, let's fast forward to March 13th, where I was still waiting to get heard on my claim. I spoke to Matt and was expecting a little bit of progress, but nah bruh, they still needed ANOTHER recorded interview. Now mind you, I had already done that way back in 2021, around December. But I complied anyway because I was fed up with the ghosting. But lemme tell you, this dude Matt, he was something else. He talked to me like I was a pesky fly or something. I was so mad, I recorded that whole convo myself because I wasn't trusting anyone at that point. And to top it off, he even tried to gas light me. The nerve!

But, as always, there's a bright spot in every stormy cloud. And in this case, that was Morgan S. I finally spoke to her on March 15th and she was amazing. She somehow got me a shop that was literally a block away and got me reimbursed for all the pain and suffering. She ran circles around Samina and Matt, honestly.

Now don't get me wrong, if Morgan was my main rep from the very beginning, this would be a 5-star review. But unfortunately, that's not how it went down. Samina totally needs more communication skills and Matt might be better off in a different profession. But Morgan, you're the best! Thanks for finally getting things moving in the right direction.

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MetroMile Beware of Metromile: Car Battery Died Twice After Installation of Painless Plug-In Device

Oh man, let me tell you about my experience with Metromile. So, a while back, my car battery just went dead out of nowhere. I was like, "What in the world?!" So, I took my 2016 Lexus CT200 hybrid to the dealership, and they were just as clueless as I was. They replaced the battery and sent me on my way, saying it should be all good now. But, nope. 30 days later, the new battery died too! I couldn't believe it. So, back to Lexus I went for some further testing. They thought something was draining my battery, but they couldn't figure out what. They even blamed my aftermarket stereo! I took the car back to the stereo installers, and while we were testing, we found that there was a draw on the battery that wasn't coming from the stereo. What a mystery!

Now, here's where things get really interesting. I figured out that all these problems started right after I signed up for Metromile and installed their little plug-in device. I mean, it's so innocent looking, right?! Well, as soon as I removed that sucker, the 100 Millamp draw disappeared and returned to normal. Can you believe that?!

I've been trying to reach Metromile by phone to report this problem, but it's like they don't even exist! I've been stuck on hold forever with recordings saying they're experiencing high call volumes. Ugh, I regret ever signing up for their "money saving" insurance. It's been more of a headache than anything else.

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MetroMile Metromile Auto Insurance Review: Hassle and Inflated Rates

Last summer my family made the move to sunny California and I was in charge of buying a new car and auto insurance. I came across Metromile, a company that charges for coverage based on the number of miles driven, which was perfect for me since I don't drive that much. However, during my recent policy renewal, I noticed that my insurance rate had increased. When I contacted Metromile to find out why, they informed me that it was due to a previous driver's license suspension on August 25, 2018. This was news to me since I had never had my license suspended before and I knew it had to be a mistake.

So, I did what any normal person would do and contacted both the Massachusetts and California DMV to get proof that there was no license suspension on my record. I then sent this information to Metromile, but they requested even more documentation, specifically stating that my license had never been suspended in any state. This was ridiculous considering I had been driving for over 20 years and had lived in 6 different states.

Metromile refused to correct the rate increase or process a refund, so I reluctantly cancelled my policy and switched to another auto insurance company. I didn't want to do business with a company that didn't value their customers and seemed to go out of their way to make things difficult.

To add insult to injury, Metromile would bombard me with messages and emails if the pulse device signal was un-detected for any reason, threatening me with huge penalties. Their rates were also not that cheap, despite the fact that I drive less than 5000 miles each year.

Overall, I wouldn't recommend Metromile to anyone. It's not worth the hassle and the inflated rates for something as essential as auto insurance.

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MetroMile Customer Reviews Overview

MetroMile is a pay-per-mile car insurance provider that offers innovative insurance plans for people who use their cars occasionally. Based on the reviews submitted by our users, MetroMile has received high ratings, with many customers praising the company for their reasonable pricing and user-friendly services. A majority of the reviews were positive, highlighting the affordability and customizability of pricing options. Other notable benefits include flexible coverage options, transparent policy pricing, and user-friendly applications. MetroMile also has a responsive customer service team that promptly addresses customer queries and complaints. Customers have rated MetroMile highly in terms of transparency, ease of use, and friendliness of services. In conclusion, MetroMile has proven to be an excellent choice for people who drive infrequently, offering quality services and competitive pricing.
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MetroMile contacts

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+1 888-595-5485

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www.metromile.com

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