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2-10 Home Buyers Warranty [HBW] Customer Service Phone, Email, Contacts

2-10 Home Buyers Warranty [HBW]
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2-10 Home Buyers Warranty [HBW] Complaints 76

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2-10 Home Buyers Warranty [HBW] Failure to Provide Service in a Timely Manner

This complaint againt 2-10 Home Warranty Company is for the following reasons: failure to enlist reliable sub-contractors to perform maintenance repairs in a timely manner; failure of 2-10 warranty's employers to do what they say they are going to do, when they say they are going to do it; and failure of the company to provide "hassle-free" services promised under the contracted warranty.
Nearly two weeks ago my heat pump malfunctioned. I called 2-10 warranty and filed a claim for repair service. As of today, 11-12-2010, I have made over 30 calls to the company because the repair companies 2-10 contracts with have either failed to show or have not contacted me. One one occassion, a contractor called and scheduled to be at home between 10:30 am and 12:30 pm. I took vacation hours to be home and the company never showed nor called. 2-10 warranty company dispatched three other companies and still no indication of when/or if there are any plans to repair my system.

Additional calls to 2-10 Warranty Company have turned out to be fruitless. On 11/11/2010, I spoke with Sangy who was to look into the matter and call back within the hour of me calling him. That never happened. I called again on 11/11/2010 and spoke with a George Cox who also failed to called me back. On 11/12/2010 I spoke with Vanessa who went to look at the notes, put me on a "brief" hold, only to have someone named Danny pick up resulting in my having to explain the entire situation again.

I have been a customer with 2-10 Warranty for five years. I have paid them my hard-earned money and this fiascal has ruined any chance of them renewing me as a customer.

Lastly, my heat is still out. I have called a company on my own and will not have to pay out of pocket to get the repairs done.

My recommendation: 2-10 Warranty Company is not efficient in selecting reliable, professional sub-contractors to do the work paid for, therefore, you are better off saving your money and paying out of pocket.

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nikki30
va beach, US
Jul 25, 2011 3:19 pm EDT

i had the same issue! the only way i knew what was going on with my claim is if i called them. its been almost three months and i still dont have AC...its been 100 degress here in Va beach!

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Elizabeth, Office of the Pres 2-10 HBW
Denver, US
Nov 15, 2010 11:30 pm EST

Dear Ms. Dixon,

The Office of the President at Home Buyers Resale Warranty Corporation has reviewed your complaint regarding the claim for your heat pump. Thank you for the opportunity to review and respond.

First we would like to apologize for any frustration or inconvenience you have incurred. We do strive to provide fast, reliable service and anything less is unacceptable and will be investigated immediately. Our records indicate you have been in direct contact with our Customer Care Department and we have located a service provider who will be going out to evaluate your heat pump this evening. We have also waived your deductible on this claim as a gesture of goodwill to you due to the delay and inconvenience incurred. We assure you we will continue to follow up to ensure the diagnosis is received and any eligible repairs are authorized and completed as soon as possible.

The lack of follow up you have received on your claim falls short of our standards. These matters are taken very seriously and we thank you for bringing this to our attention. We have sent this complaint to our Contractor Enrollment Department to address the missed appointment by the independent service provider and also to evaluate your service area to ensure we have the necessary adequate coverage so this issue does not re-occur.

Again we do apologize for any frustration or inconvenience you have incurred. We hope that you will consider continuing your coverage with our company. We greatly value your business and look forward to serving your future warranty needs.

Sincerely,
Elizabeth Wright
Office of the President
Home Buyers Resale Warranty Corporation
[protected]

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2-10 Home Buyers Warranty [HBW] 10 year employee of 2 - 10hbw

Why would you not give an employee after 10 years with the company a pay raise? The gold plated watch is an insult. Not only do you lie and cheat customers you work your employee's to death with out a raise and then given them a worthless watch so they can be on time to the job. I am so glad I left the company and the manager of the sales department Kevin Beatty is a slave driver from MCI. We all know what happened to MCI Worldcom, delisted. Have some compasion for your hard working employee's and customers.

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2-10 Home Buyers Warranty [HBW] Waste of time and money

After being a customer for years, I recently canceled our policy . . . . This is the email that I sent to cancel (If you are wondering, they could not cancel our coverage over the phone):

We have been a customer for a number of years and were disappointed with the way that our recent issue was handled and communicated. Our microwave began arcing and catching fire so we called 2-10 to report the issue

After opening a claim, a representative from Buyrite Appliances contacted us to schedule an appointment. He came out the next day, we paid him $50, he looked at the microwave and said that it needed to be replaced. We then asked him what we should expect as the next step. He said that he would submit the paperwork recommending replacement and that 2-10 would contact us within the next couple of days.

2-10 failed to contacted us, so we called back to see what the next step was. The repairman never submitted any paperwork and the 2-10 agent had to call Buyrite Appliance to obtain the paperwork. We were then told that we didn't have the "right type" of coverage to cover replacement of the microwave. We have never been offered a different type of coverage and thought that we were covered for any type of appliance malfunction.

So we paid the repairman $50 and have been paying 2-10 over $50 per month for quite sometime and now shopping for microwave that we felt should have been covered.

Did you really lose a loyal customer over a $200 microwave? Yes you have.

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2-10 Home Buyers Warranty [HBW] Coverage

After complaining about the same problem twice, Home Warranty 2-10 explains that the Trade Fee they require before services are rendered are payable with each different diagnosis rather than the complaint. In my example, my refridgerator started Freezing my fresh food and there is water in the base of the refridgerator. I called and filed a report, they had a repair man come out. He flushed out the lines. The SAME problem continued, within 30 days I contacted Home Warranty 2-10 they sent back the repair person who offered a different solution. Home warranty 2-10 authorized the repair, but only after I paid another Trade fee of $100.00. They explain that with each new soloution, I owe another $100 even though my original problem still exists.

I also discovered that my electric wiring for the living room, kitchen, dining room, bedroom and 1/2 bathroom (located in the master bedroom) are all wired on the same circuit breaker. Home Warranty 2-10 was called, I paid the $100 trade Fee to the electrician. Home Warranty states that they are not responsible for over wired circuit breakers. The electrician explained that re-wiring was needed and I needed a new circuit breaker box. In the contract I was given by Home Warranty 2-10 under equipment eligible for coverage Elecrtrical - electrical wiring is listed as being covered.

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2-10 Home Buyers Warranty [HBW] Intimidation

www.homebuyerswarranty.blogspot.com

2-10 Home Buyers Warranty
I worked for 2-10 HBW for over 9 years in the sales department. This Company does not care about it's employee's or customers. They are a cash cow company. All they care about is meeting there monthly sales revenue quota. Over 5.5 million a month. They try to decline claims for all home owners.

DO NOT WAIST YOUR MONEY WITH THIS COMPANY.

I would go with American Home Shield before this home warranty company.

They never gave me a pay raise in 9 years. Not even .10 cents and hour.

Nothing!

What does that say about the company?

I now work for the best Company in the world.
Posted by Justin Barber at 10:34 AM 3 comments Email This BlogThis! Share to Twitter Share to Facebook Share to Google Buzz
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Dookinit up
Dookin, US
Jan 26, 2011 11:55 pm EST

I bet if you would have stopped pooping in the hallway they may have given you a raise but they had to pay the cleaning ladies extra to scrape crap off the floor.

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Dookinit up
Dookin, US
Jan 26, 2011 11:52 pm EST

Werent you the guy that got caught on video and fired for taking a dump in the stairwell?

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2-10 Home Buyers Warranty [HBW] Shady Contractors

STAY AWAY FROM 2-10 HOME WARRANTY!

When we first bought our home, the sellers paid for the first year of the home warranty and they chose 2-10 Home Warranty. The first year, we didn't have a need to submit a claim. So when the renewal came due, we just renewed it for another year. Now we received another renewal notice for the third year. The price of the warranty increase by $100 and the deductible increase by another $25. The coverage remained the same. We decided not to renew this time and decided to submit claims for some things now before our contract ended.

One issue was a bearing going out in the dryer. Contractor comes out and says, yes it's a bearing. Writes a receipt for the $75 deductible we paid him and says he will order the part. Never orders the part. A little digging by us and the contractor has no business address or business phone. He just uses a cell phone. We try to contact him about coming back out, but his voicemail is full and won't accept any more messages! He took our $75 and hasn't done a single bit of work. You would think that 2-10 Home Warranty would be a little more selective on who they allow to contract with them!

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poolman64
Tucson, US
Jun 27, 2010 5:57 pm EDT
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I am currently a contractor with 2-10 doing swimming pool related repairs. 2-10 requires proof of a valid contractors license, proof of a valid business license, proof of liability insurance, and at least three references. I have no idea how you were stuck with the dud who did your repairs after all the documentation I had to provide to get signed up with 2-10. My guess would be he did not have the support staff to follow up on ordering the parts and rescheduling the completion of the repairs. We treat our home warranty customers with the same courtesy and respect we give our regular customers.

There is a fine line between normal wear and tear, and outright abuse and/or lack of maintainance on any appliance or piece of equipment found around a home. We have encountered persons who purchased a very run down dilapidated piece of property, and then expect their home warranty company to replace all of the broken worn out things with brand new state of the art replacements. When I encounter this situation I explain to the customer that they can't buy a wrecked car and then turn it into their auto insurance company to have it completely rebuilt and repaired.

Not all contractors and not all customers are created equal. Yours sounds like a very legitimate claim and I would like to think that 2-10 customer service would have made this right for you. If this situation has not been corrected to your satisfaction I suggest you call 2-10 and explain the problem to them. I think you will find them to be cooperative and they should give this to a different contractor with no further expense to you.

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2-10 Home Buyers Warranty [HBW] Garbage Disposal

My wife and I have been on the phone with 2-10 customer service for hours addressing an garbage disposal issue. The issue is that the thing doesn't work properly. What they told us is that if it turns on it works and you are not suppose to put food down a garbage disposal and any clog that occurs is entirely our fault because of negligence. They even have a plumber who states that food should never go down a garbage disposal. If this warranty wasn't a gift from my agent, I would cancel the policy.

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Plumber On call.info
Mount Holly spgs, US
May 13, 2010 12:59 pm EDT

Dont waste your time with home warrenty companies. Ive worked for 3 companies . When i worked for Firstr american and sent me on a call for garbage disposal. The customer would pay 60.00 fee. I felt bad sometimes if all I had to do was un jamb it. I would give the customer a free wrench and instructions on how to unjamb it themselves. Most other service man would un jamb and make a run for it. These warrenty companies cant find good service people and when they do find a good service company . they dont stay long. If I had any dought that a disposer was bad and not working properly .I would have changed it. I was always on the customers side. I was the best service company that First American... Nationwide... Cross country ever had! I need work ...but ... Every time a call would come in I would be very stressed out over how Iwas going to get screwed with what i had to do to make a meager profit. Get on line and learn how to do plumbing your self. or call a plumber and make him guarantee a rate or quote.

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2-10 Home Buyers Warranty [HBW] Misleading Customers

This company has become one of the many businesses trying to scam consumers in the middle of a recession. For many years their home warranty "standard option" covered nearly everything. When its time to renew your warranty, their customer service reps hound you with repeated calls trying to get you to renew. They tell you that "EVERYTHING IS STILL THE SAME." Without notifying customers, in 2009, 2-10 made HUGE changes to their standard warranty. Their standard warranty now covers small parts of an appliance, and they now added a Supreme Option, which costs more money, to cover other parts of the same appliance. So now, you appliance will not be fully covered. Only parts of your applicance will be covered under one plan, and other parts will be covered under another plan, which costs more! You will not find this out until you file a claim (they still won't tell you about the change), send out a contractor to collect your 50 dollar deductible, and then tell you the part is not covered under the plan, and that the only way the part is covered is under some new plan which costs MORE! THEY WILL GET CAUGHT IN THEIR GREED AND GO DOWN JUST LIKE THE REST OF THESE BANKS AND BUSINESSES THAT HAVE SCAMMED CONSUMERS. Don't let them get you FILE COMPLAINTS AND SUE!

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nomoresilentlady
, US
Feb 25, 2014 11:42 am EST

Couldn't agree more! I have never in my life written a compliant to the Better Business Bureau but after the endless issues with this company, I felt I had no other option but to make a complaint.

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nikki30
va beach, US
Jul 25, 2011 3:27 pm EDT

i agree!

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Vanessa Davis
Horn Lake, US
Aug 28, 2010 10:51 pm EDT

I would advise homeowners not to get a warranty with 2-10. Theyn do not care about their customers at all.

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Sandra J Daniels
Riverhead, US
Aug 25, 2020 11:41 am EDT
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I agree totally with you! Never again!

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2-10 Home Buyers Warranty [HBW] AC UNIT NOT FIXED

2-10 Warranty is a horrible company. I have an AC unit that went out on 6/29/2009. It is now 7/17/2009 and has been about 90-100 degrees everyday. They have not still fixed the unit. I have made nearly 70, yes 70 calls to them with never once a call back. They do not live up to their end of the deal, do not care. Good luck to you 2-10 warranty holders that have something break on them. If there is ever a class action lawsuit filed against this company, please contact me for any assistance.

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borderholic
Boston, US
Feb 10, 2011 12:15 am EST

We have placed 4 service calls in the last 5 months.
1. Furnace that stopped working on Jan 29, 2011.
2. A chemical water pump which burned out on Jan 20, 2011
3. Garage door spring placed on Oct 27, 2010
4. Micro wave / oven are not functioning properly. Placed on Jan 28, 2011

Needless to say it has been a long winter. Anyway I have placed over 50 calls to 2-10 to try and rectify these issue. the furnace was considered an emergency considering the temps on Jan 29 was 19 degrees. The furnace finaly works today Feb 9, 2011. It only took 2 weeks to have it repaired, and they would not pay the contractor. I had to pay the entire bill. The contractor never heard of such a thing.

They couldn't find a contractor to come to the hiuse to fix the door and chemical pump. I was told I would be reimbursed minus the $75 fee. I haven't been paid for the garage door, and now they claim the pump isn't covered, yet they genereated a work order for it to be repaired/replaced.

They sent an appliance repairman to look at the appliances, because the appliances are over 25 years old, replacement parts are not avaialable. The repairman had to pull the microwave out to get the model # and same for the oven. After 10 days I called to see what the outcome is and they told me they would get back to me. They called me and wated the model # of both appliances. Thats what I paid the $75 for, and then they wanted a picture as well. I sent the picture and they still are delaying the process.

I wish there was some way I could warn other people who live under the false hope that should their heat go out in the middle of winter for 2 weeks it will be taken care of. You never talk to the same person twice, even if you get a name and mention it, it really doesn't matter. They will never give you a supervisor or a contact number or email address.

I have found it almost impossible to find a contractor that will work for them. I can't believe that Realty Companys still offer this crapping contract to persective buyers. In fact the contractors that they do get to come out are not what I would call "Top Notch".

I am wondering if it is a bit of a scam. Most of the guys that came out know what is and isn't covered it seems and they go ahead and do the work first then call for the authorization, which is usually denied, then you are stuck for the full bill.

I have to believe that 2-10 is not providing the service which they call us to renew every year. They even sold my wife the extra coverage to cover the chemical pump, which they now are authorizing it to be serviced.

Does anyone know any recourse that can be taken? I have contacted the Realty company that sold this to us and mentioned that they should research what they sell. My wife is so afraid that somehting major will go wrong that she keeps taking out the insurance. we have had them since 2007 and have had a total of10 service calls. Only two were actually covered. It always seems that the contractor does the work and then your stuck for the bill.

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Mrs Mojgan naumburg
leawood, US
Aug 20, 2011 12:02 am EDT

I have had the worst experience with 2-10 warranty. Most of the contractors they sent over were creeps.
I just found out they decided not to renew my subscription with out notifying me. No reasons given.
Do not do business with them, they take your money and do not deliver.
Total scam

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2-10 Home Buyers Warranty [HBW] coverage/word of credibility

This will be printed and CC to Department of Disabled Veteran Affairs and the VA Loan Department... to let them be aware, of bad business and credibility in keeping one's word...in a dispute when a customer/consumer has been verbally told... a credit will be issued by the claim department... but then told to mail a letter for file, in whereas... it now Becomes... a 'request'

I called in and had to make two work orders... verbalizing that I had an issue with a continual leak on my front hose connection.. which I feared would burn out my water/well pump (my first time in a home with such) I also had a leak in the rear water connection... I explained this was my main issue for a claim, but stated that I had just had a local person change a washer, from under my kitchen sink... what was the possibility of it all being connected... when the first contractor did not respond.. I called in with a second request.in short, that Friday afternoon... I found out that the responding contractor... told my son (I had to leave for a job interview, haaving been out of work as a Veteran for a month and a half... but feeling the need to leave cash for the cover charge... Very much needed for gas... which I did without for the next few days) IF I had known, that they could not perform any.. work on a water connection... AND before I left... I explained to the two drivers... two diffferent trucks showed up for the job... that my CONCERN was indeed these water connections... the gentleman who came in the house, verbalized that 'he did not see ANYTHING wrong with the sink... probably just sweat... do I need to have him come to small claims court?... but after leaving... they changed out the rings... which had been previously done... telling my son... that the connection job could be done... for $300.00... If I would have been there... I would have refused payment, simply from what WE... discussed openly 'face to face... they never said... they could not do the MAIN requested.. and important job.. by contract of your company! If I had wrote a check... I would have stopped payment... I called the claims department upon returning home... who had a present supervisor clami... verbalized to me... that they would honor a refund.. BECAUSE... the claim should have never been placed... I was placed on hold to Customer service to alleviate... sending a fax or formal letter... to approve and commit to such refund... but of course the department was already closed. On Monday, I called and was told they needed a letter on File... to show the circumcumstances... and the refund would be processed. I called back several days later... to be told that this.. Verbal Committment was now, just a request letter by my part... to be approved, but not official... I suffered monotary loss and stresss due to this... does the government need to blacklist your company...? This policy was paid in full...in my VA loan purchase in March 2009... I could have gone with a previous company AHS... american home sheild, from my previous home... but the seller reccommended this company... much to my mistake... seems like.. the "quality assurance... and the promise of a taped conversation... is all a farce! I am not rich... and struggle... again, now just... starting a job..6 July 2009. Now I have a AC problem... and because I am paid for... by your company have to Depend on honest service again... and the claim department being thorough in their knowledge of coverage policy...!

I am saddening. that I had to stress waiting for this..

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Cynthia Francis
Grand Prairie, US
Dec 22, 2008 10:42 am EST

I have been waiting on the line now for 40 mins, I call earlier and received a company for repairs on my oven of course they give the wrong phone number for that company Emergency Applicance . This is the 2nd time I have called and got a bad phone number, the orther time it was for my dish washer. Please call me at [protected] my name is Cynthia Francis. So now the phone call disconnect. What is going on it does not take 40 mins for some one to answer the phone.

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2-10 Home Buyers Warranty [HBW] Failure to fix A/C unit

I would like to file a complaint against 2-10 Home Buyers Warranty. My A/C unit stopped working on 6/23/09, I filed a claim on the same day. The agent that I spoke with stated that they were placing my claim as an emergency. Here in Florida we have scorching heat. My problem has still not been resolved yet as of today's date 6/30/09. My family and I have been really suffering. We have been given the run around for 7 days and nothing has been resolved yet. I spoke with the contractor that was supposed to fix my A/C unit and he stated that 2-10 warranty had not turned in a purchase order for my unit yet and today is 6/30/09. I f this is an emergency claim I would hate to see a regular one. I tried to contact 2-10 warranty today and they told me that there systems were down and they did not how long it would take them to get them back running again. I am really disappointed with the service that I have received from 2-10 Home Buyers Warranty, and I do not know when my problem will be resolved as far as my A/C goes.

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jjbarber
Denver, US
Aug 19, 2010 5:39 pm EDT
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WWW.homebuyerswarranty.blogspot.com

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jjbarber
Denver, US
Aug 19, 2010 5:41 pm EDT
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www.homebuyerswarranty.blogspot.com

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jjbarber
Denver, US
Aug 19, 2010 5:40 pm EDT
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former employee of 2-10 home buyers warranty for over 9 years.

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jjbarber
Denver, US
Aug 05, 2010 10:31 am EDT
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I worked for over 9 years with 2-10 HBW, checkout my blog below.

www.homebuyerswarranty.blogspot.com

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destend2b
Zionsville, US
Jul 17, 2009 4:20 pm EDT

I agree with this supposedly 2-10 warranty service. They claim their claims are sent within 24 hours to the contractors for whatever needs to be repaired and that's not true. I've been waiting for an ice maker to be fixed and took two days for the claim to reach the contractor. Contractor received it 2 days AFTER I made the claim. We also had a gas pool heater go out and they would not replace it. They kept wanting to "band-aid" the situation so I would fork out $75 each time the contractor came out. It says they repair ceiling fans. They don't. Need to really research these warranty companies. This one I do not recommend at all.

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2-10 Home Buyers Warranty [HBW] Dishwasher not replaced

I am very frustrated with the company's service! It took more than a month before 2-10 decided to replace my dishwasher. They gave me the option of buy-out for $570 or getting a GE-brand dishwasher, which I thought would be a better option so I chose the GE-brand dishwasher. But the person I talked to misunderstood my option! After 10 days of not hearing from them, I called to follow up only to learn that they were not sending me a dishwasher; instead they were sending me a check for $570 (which, in hindsight, would have been a better option!). I had to return the check and wait for another 5 days for the dishwasher to arrive. Instead of having GE company install the applicance (which did not make sense to me), 2-10 had to send their contractor to install it. So, the person installed it and the dishwasher electrical wiring blew up! He did not check that the old dishwasher was hooked up to a 240-voltage, while the new dishwasher is on a 110-voltage. I would think that it would be standard protocol for someone installing an appliance to check the wiring and electrical voltage before any appliance could be hooked up. Now, 2-10 said it is not the contractor's fault and therefore they have no responsibility to replace the dishwasher; 2-10 said I should have told them about the voltage. My argument is that 2-10 would have researched about the old dishwasher (Indesit brand) to find a comparable dishwasher as a replacement, and their research should have prompted them to at least ask me the voltage! All they asked me was a picture of the dishwasher! You would think that they would cover all the necessary details given the business they are in! As a buyer of a 20-year old house, it did not occur to me to pay attention to the voltage of appliances (which I learn to do now) but I still could not accept that a technician installing something would not check first, as a safety precaution, the voltage.

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2-10 Home Buyers Warranty [HBW] customer service,

My husband and I, brought our first home, and we went with 2-10 homebuyers warranty of Virginia. We paid $345.00 with a $85 trade fee. We thought that we were covered if any thing needed to be repaired. Our gas water heater went out, in the height of winter, so I called our warranty company. It was on a Saturday, our policy clearly states ( 24 hours-365 days a year) So I thought we were okay... wrong even though they clearly say (24hrs---365 days a year ) on their policy, what they tell you when you call on a weekend or a holiday is that they will get in contact with the trades person but they don't do service call on the weekend, or better yet when you call the trades people your self, and leave your information, they ask if you are covered under the 2-10 warranty, and when you say you are thats when they can not service you no matter how serious the problem because all they will collect from you is the trade fee, not weekend, or holiday pay. So with a very young baby a toddler, and a few more family members, we had to boil water for bathing until Monday. The trades people finally came to service the water heater, they demaned the money up front, before even looking at the heater, I dont know about you, but I pay upon delivery of goods or service. I called the company who informed me " yes you have to pay them before they start". So I paid them and they looked at the heater, and started fixing it, I left home to run a few errands, upon my arrvial home, I see that the trade service men have left, but, I am greeted with a overhelming odor of gas, the farther I travel in my home the stronger the smell, until I pinpoint the source, the GAS WATER HEATER is leaking GAS! so My husaband and I get everyone out the house I call the warranty company from outside my home and they tell me that they can't get in contact with the service men, and that it may be hours before they can get back to my home! All awhile my home is filling with gas, so I call the emergency number to the gas company, and they said that they would be sending someone right away, and stay out of the house and then, they gave a list of things not to do. Our warranty company called me back saying that the service men were on their way back but was not sure how long their arrvial would take. Needless to say the service man from the gas company arrived to my home well before they did. I was talking with the gas man when they drove up. The warranty service men went in to my home, I asked the gas man to stay, and I went to talk to the other men, I wanted to confronted the lead man about the smell, I over heard him say to his helper tell her ( meaning me ) to get rid of the gas man before he comes in and red tags us.. I continue in and I am confronted by the helper who indeeds tells me, " we are here the gas man can leave now, ignoring him, I ask the lead man about the gas leak, he informs me in a flippant manner, "it wasnt enough gas leaking yet to blow up the house." I left him working on the leak, and went back out side to talk to the other gas service man, I asked him what did red tag mean, he asked where did I hear that term, I when repeated what I heard. He procceded to explain to me red tag has to do with not fixing something properly the company who serviced the job has to go to court, fines and fees must be paid, and then they have to come back and fix their original work. So at that moment the helper informs me they are done, and they start packing their van to leave. I ask the gas service man to check their work, he does, and tells me to hurry up and get them there is still a leak, I do so, the trades men from my warranty company comes back in, the gas man show them there is still a leak, they tighten it again, and it is checked again and it is stilling leaking finally they change out a nozzel connecting piece tightens it and no more leak. ( Later I find out from the gas man that they put the piece on with the wrong type of tool causing damage to the nozzel and that if I hadn't had it checked it would have continue to leak, and only God knows what would have happened to our family, over time)
The gas man informs the warranty tradesmen that there has been a recall on certain parts of our water heater and they can get the free parts to fix them. at that lead guy in front of all of us turns to the helper and said " when that happens we can go get the parts for free and still charge the company for the parts." I was dumbfounded, I quickly got the warranty trades men out of my home. I have had other dealings with my warranty company and was greatly dissapointed, and never will I renew with them or recommended them to any one... ever! Oh yeah by the way they increased their policy rate this year by $100.00, I wonder if they did any thing in the way of better customer service?

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2-10 Home Buyers Warranty [HBW] PLumbing repairs

The drain under my tub is ruptured. I have a home warranty through 2-10/ Home Buyers Resale Warranty Corporation that notes that plumbing is covered. They say that they do not cover any damage due to a leak nor do they cover any damage done to the structure in order to repair a covered repair. They refuse to pay for the removal of the tub to diagnose the source of the drain rupture, which they may or may cover to fix. They will only know for sure if I pay to have the tub removed so that they can assess whether or not they cover it. If they have to remove the tub to fix the drain, isn't or shoudn't that be part of teh repair cost, which they say is covered only up to $500?

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46 Suz
Vancouver, US
Sep 10, 2009 10:54 pm EDT

Wow. My son recently bought his first home and a 2-10 home buyers warranty was suggested by the realtor. We wanted the warranty but somehow it did not get included in the closing costs and we were never enrolled. We learned this because it has been just two months and there is a problem with the A/C. We contacted the realtor only to find we have no warranty. Anyway the realtor made arrangements with 2-10 to get us covered after we pay the fee and 30 days has past. In trying to go to the 2-10 website to see just what some of the "options" were, such as "Supreme Protection" or "Enhanceed HVAC", I came across your postings. Now I'm scared. I may pay them their $300 plus for the warranty and be denied coverage and have to "fork out...more money" to have the A/C problem that just come up fixed. I guess it could be considered a pre-existing problem, not prior to the purchase of the home, as far as we know, but prior to the warranty, at no fault of ours. But it sounds like this company comes up with all kinds of "small print" reasons to be able to deny coverage or after that fact tell you "Oh BTU you are responsible for part of the fee" because they, not you, chose someone out of their network. Or tell you we MAY cover it, but you must put out $$ first to find out and you must put out $$ later to repair anything that we mess up to get to the area to be fixed. Ridiculous! Oh what to do?

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cinlove
, US
Mar 16, 2009 6:33 pm EDT

I had a similar situation with this company! It took nearly two weeks for someone to contact us and when the provider did he said he had a bigger job to take care of and didn't know when he would be available. It was a leak in our roof and the rain wasn't letting up so I called 2-10 AGAIN to inform them we needed someone to come out soon since the problem was only getting worse. They sent a guy from a different state about 6 hours away and then after he repaired our roof they told us we were responsible for his travel and a fee since he was out of network. It was not our fault the only guy they had didn't have the time to come fix it...he wanted the more expensive job I guess. We fought with them and it didn't do any good. We forked out so much more money we would of been better off calling someone in the phone book! This company is a rip and I would never use them again.

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We had problem with pur heat pump. We call our home warrant company and they sent out Fugate heating and cooling. After inspection they deemed the inside and outside unit needed to be replaced. www.2-10.com home warranties advised that they would only replace the outside unit. And since then the unit has not worked properly we have had a couple of contractors advice they would never work right together.

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2-10 Home Buyers Warranty [HBW] Save your self hours and hours of frustration and disappointment

Failure to live up to contract and or professionally resolve dispute.

Dishwasher, broke - called company sent a subcontractor out.

Contractor said it was un repairable.

2-10 states that I not them have to go thru the kitchen-aide because kitchen aide has a lifetime warranty on this product. 2-10 said they will pay 200 USD towards labor cost. Kitchenaide said in no way is the product covered under warranty as I am not the original owner. ( I CONFIRM THIS AS TRUE! ). 2-10 then treats me like Im lying to them about this information, I encourage them to contact kitchen aide them self which they don't do. I once again contact kitchen aide and get them to email a denial letter, forward it to 2-10 home warranty still with no resolve in the mean time I can't even get rid of the broken dishwasher in the event that someone some day wants to repair it!. Horrible costumer service a complete and deliberate refusal to honor contract. Save your self hours and hours of frustration and disappointment.

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SaucyWench1968
, US
Jul 25, 2016 8:04 am EDT

2-10 has turned into one of the WORST home warranty companies around ! When we first went with 2-10 about 12 -13 yrs ago we felt like they were an upstanding and honorable company, who stood behind their word and did what they said they would do. However, since we bought our current house in Dec. of 2012 we have NOT been able to get ANY help from them at all. There is NEVER any service companies that "service" our area, and NOBODY will come here under 2-10 because, according to ALL OF THEM, they can NEVER get paid by 2-10. So here we are for the past 4 years paying for a service that we can NEVER use because there are NO SERVICE CONTRACTORS because 2-10 will NEVER pay them.

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notcool2.10homewaste
, US
Jun 14, 2016 6:25 am EDT

Horrible experience. My dishwasher wasnt working well (dleaning or drying well) then the upper rack was loose. One day the upper rack collapsed. Opened the dishwasher door and the whole thing went down - we couldnt even close it...
Good we are covered! we have home insurance, BUT waht a waste of time and energy. The first contracter came after calling and complaining - 5 days later! He took pictures and told me the diagnosis will be ready in 24 to 48 hours. After 2 weeks we didnt have any diagnosis - after calling 3 times, comaplaining and finally talking to the supervisior, they sent another contractor. The last contractor showed up after 5 days. He came, told us the dishwasher is fine, that we are not using the right detergent, left samples and put the old upper rack in place! The upper rack is obviously broken and just about the collapsed again!. I just got an email saying that the "new parts" will arrive in 10 days. We are talking about probably 2 months (altogether) to have a simple dishwasher fix. I could have gotten a new one for the amount of money and energy I am wasting dealing with this horrible company. Save your money and pay out of pocket. If someting simple happens to your house and you have time and patience, it may be OK, BUT if there is major job to be done, something needs to be fixed ASAP - this is not the solution. It will take 1 to 2 months to get something fix with this company. PLEASE dont waste yur money!

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Jamie F.
Blackwood, US
May 01, 2015 2:54 pm EDT
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HORRIBLE FAKE COMPANY!

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Jamie F.
Blackwood, US
May 01, 2015 2:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

1st of May, 2015 by Jamie F.

I can tell you in Blackwood, NJ they are a scam. I had them in 2013 when I bought my home and was denied a claim. I called for service in Apri 2015 because I didn't have any hot water, the contractor came out the next day to check out my tank. I was in my home only 1 year. He called 2-10 with the diagnosis that I needed a new hot water tank. They told me since I never flushed out the tank it wasn't covered, mind you I have only lived there for a year! The contractor confirmed that it's very rare that they cover ANYTHING. I work for Attorney's so I asked one to help me. He emailed them to return my fee of $417.00. I feel that's the only reason why they returned it. Of course I'm out of the $100.00 for the deductible but I'm just happy I'm done with them! I thought it was pretty strange that my money was removed from my account 5 minutes after I gave them my my information. DON'T WASTE YOUR MONEY!

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Aubry R
Prospect, US
Apr 28, 2014 10:39 am EDT

NO NO NO - 2-10 Warranty Corp is horrible. We had an issue with lighting. I called to tell them our lights in the living room were not working. They asked if I had checked the breaker...OF COURSE! Then they told me it was not covered because it was a light. NO...it's my entire line of can lighting in the ceiling. Sorry, we don't cover fixtures. It's not a fixture...there's something wrong with the electrical. They wouldn't come out. I called back again to talk to someone else. They told me the same thing because it was all documented. Finally I got through to someone else to explain. They told me someone would call me within 24 hours. WRONG! Three days later I got the call. Two days after that, someone came out. They didn't have the small part needed. Ended up coming back two weeks later to fix a $25 part. Cost less than my deductible. This company is a joke. I just received my renewal letter - NO WAY! Run away from this money making machine. If we took someone's money and didn't complete the job we committed to...we would get sued. This company found a loop hole to steal.

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2-10 Tired
, US
Apr 23, 2014 7:16 pm EDT

2-10 is the worthless and they have no idea what they are doing other than fleecing. Got bummed twice with me having to pay the initial changes to the contractor who came in and they did not do anything. I had to get it repaired through another contractor. Very horrible customer service too. Would definitely advise against using them

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DisapontedWakeForest
, US
Dec 20, 2013 1:14 pm EST

2-10 is the most worthless thing to have on a property ever. Paid $70 for some dufus to come out and look at my microwave-oven combination. Tells me magnato and diode are broken, can't find the part number as the mfg label had worn away due to cleaning. Lousy company gives me $250 to replace a SS microwave and oven combination. Taking them to small claims court along with my realtor for using them.

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Mark in Ohio
, US
Aug 19, 2013 9:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

2-10. Is a scam. It started. With a plumbing issue.both. Bathrooms where backed up . And had low water pressure. So I put a claim. In with 2-10. .they sent out plumber you son was a pot head how do I Knw this he was high when the three days later. Than they. First told low water. Pressure was because. The city had a restrictor valve on the main line lie #1 he the so called plumber. Said I.had 22psi. Comeing in the house when in fact I had 45psi Becuse. The city came out and ck .so I called 2-10 back because. The three could not find the main drain. So after they of all the new landscaping .they said the had to go .so I. Called 2-10 again told them .what was going on . And. I paid the 100.$ which while talking to 2-10 the plumber took the ck. I hadn't. Flushed writing .he took off .while talking to 2-10 .so. I found the main drain .next day the plumber James. Says the would be there's first thing didn't show up until. 8:00 pm .wasted a another day to only have there son Christian .show up yes high. .had a little cut on is finger .he say he can't clean out my main drain after I had found it and had the cap off so. .all the had to do was run there's machinery. Christian then calls to tend to talk them out of doing it .so i wasted yet another day.called 2-10 yet a again. .so. James the dad call me because. I told him I was going to put a stop payment on the ck .he comes. out. runs his machine and was done in 15min. And gone in 25 min . Found some dry wall pieces. Laying around not wet.nothing.long story. Had another plumber come out fixed had to pay for it out of my pocket ...the problem was fixed .2-10 sucks the did nothing its about the ck out fee that wad it nice racket I'm call the and my congressman and or something maybe they can fix it. .they are scam where's vise squad at ...becarefull. Of 2-10 save your money. Bottom line...mark. Ohio.

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Cindi L
Woodbridge, US
Jul 25, 2013 8:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Complaint Description:
We obtained a homeowners warranty through this company when we purchased a new home. When the HVAC unit stopped working they refused to repair. We had owned our new home for 8 days when the HVAC unit (the AC) stopped working. We were very thankful that we had a home warranty and called right away for them to assist. They responded and attempted to send a company out to help with repairs. They agreed to send someone within a few days. 24 hours after filing our claim we discovered that water was leaking through the ceiling directly under where the AC unit was located. Within a few hours our ceiling had caved in. We had been in our new home for 9 days. We called the warranty company and they upgraded the call to "emergency status" and promised that someone would be in our home within 24 hours as we still had water coming down from the attic. No one came. I spoke with them many times over the course of the week but in the end it took them 8 days to have someone come out to look at the AC unit. Meanwhile, it had been over 90 degrees in our home. Finally, a servicing company came and diagnosed the problem. They told us that we needed a new motor and they would call the home warranty company to authorize the needed repairs. Within a few hours this home warranty company called to inform us that our claim was denied in its entirety. Apparently, we had a "pre-existing" condition with our AC unit. Since we had only owned the home for 8 days when the AC failure occurred then the must have been something wrong before we purchased the home... REALLY? I'm sorry, but isn't the entire premise of a home warranty to cover your home because you have NO IDEA what may be wrong or how the previous owners maintained their appliances? We had a home inspection and nothing was discovered about the HVAC unit. It seems to me this home warranty company does not stand by what it promises, leaving a new home owner stuck with hundreds or thousands of bills. I thought I was protected by this "insurance". Clearly not. Very very disappointed.

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jrthestar61
Jonesboro, US
Jun 27, 2013 9:52 am EDT

My AC was not cooling so I called 2-10 home warranty they sent a contractor from Air Design to my home. The contractor stated my blower was bad so he repaired. A couple of months went by and my AC wasn't cooling so I called again to 2-10 warranty again, they sent out Air Design contractor the guy stated I needed Freon and he repaired a coil. My AC still didn't cool so I called 2-10 warranty again, and here comes Air Design contractor again this time they tell me I needed to replace the coil they claimed to have fixed. Air Design is a joke along with 2-10 warranty. 2-10 warranty is telling me my out of pocket cost is going to be $475.00, it breaks down like this: Disposal Fee =$50.00; Recovery Fee=$95.00; Duck Work Modification;$195.00; Drain Fee=$40.00; Clean condenser coil=$95.00. I am going to cancel 2-10 warranty as soon as my AC is fixed. This warranty company is the worst I've ever worked with and their contractor Air Design is horrible. I am going to contact Randy Travis and Clark Howard (advocates for consumers TV) Its time we expose 2-10 warranty and their cut-rate contractors to the public and possible put them out of business.
My name is Janet in Jonesboro GA.

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Overview of 2-10 Home Buyers Warranty [HBW] complaint handling

2-10 Home Buyers Warranty [HBW] reviews first appeared on Complaints Board on May 21, 2008. The latest review Service performed at my residence. was posted on Oct 19, 2023. The latest complaint non payment was resolved on Jul 30, 2014. 2-10 Home Buyers Warranty [HBW] has an average consumer rating of 2 stars from 76 reviews. 2-10 Home Buyers Warranty [HBW] has resolved 19 complaints.
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  1. 2-10 Home Buyers Warranty [HBW] Contacts

  2. 2-10 Home Buyers Warranty [HBW] phone numbers
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    13900 E Harvard Ave., Aurora, Colorado, 80014-2324, United States
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    Jun 13, 2024
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2-10 Home Buyers Warranty [HBW] is ranked 70 among 462 companies in the Insurance Services category

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