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12VOIP / raising up rates AFTER purchasing credit

1 Netherlands Review updated:
Contact information:

I bought 25 euros credit for internet telephony services. As soon as I did that they increased the rates THREE TIMES !!! and they introduced a connection fee. I asked for my money back because it isn't convenient for me any more at those rates, many times, but I didn't get any response. They don't have any phone number to contact.

They are rippers. Don't do business with them.

Do
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Comments

  • Ba
      17th of May, 2009
    0 Votes

    I completely agreed with you. 12Voip are cheaters. They introduced connection fees which were higher than the rates i called. Besides, the connections 70% were cut without reason then you have to call again, so that 12Voip charged you the connection fees again. DON'T DO BUSINESS WITH 12 VOIP.

  • Ch
      19th of Mar, 2011
    0 Votes

    For any complaints about all Betamax in general or 12voip.com send an e-mail to german consumer society.
    http://www.vzbv.de/
    When they find more complaints they will start an inquiery and force them to work normally.
    For individual complaints write to
    http://www.verbraucherzentrale.de/
    European consumer center is at
    http://www.euroinfo-kehl.eu/

    German consumer society is very powerful, and they can make them stop cheating customers.

  • He
      4th of Aug, 2012
    0 Votes

    Normally I was paying only 0.5 EUR for 30 mins calls and now I checked it and It became 2.50 EUR, this is god damn crazy! They increased it 5 times! Never buy it again!

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