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12VOIP / raising up rates AFTER purchasing credit

1 Netherlands Review updated:
Contact information:

I bought 25 euros credit for internet telephony services. As soon as I did that they increased the rates THREE TIMES !!! and they introduced a connection fee. I asked for my money back because it isn't convenient for me any more at those rates, many times, but I didn't get any response. They don't have any phone number to contact.

They are rippers. Don't do business with them.

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  • Ba
      17th of May, 2009
    0 Votes

    I completely agreed with you. 12Voip are cheaters. They introduced connection fees which were higher than the rates i called. Besides, the connections 70% were cut without reason then you have to call again, so that 12Voip charged you the connection fees again. DON'T DO BUSINESS WITH 12 VOIP.

  • Ch
      19th of Mar, 2011
    0 Votes

    For any complaints about all Betamax in general or send an e-mail to german consumer society.
    When they find more complaints they will start an inquiery and force them to work normally.
    For individual complaints write to
    European consumer center is at

    German consumer society is very powerful, and they can make them stop cheating customers.

  • He
      4th of Aug, 2012
    0 Votes

    Normally I was paying only 0.5 EUR for 30 mins calls and now I checked it and It became 2.50 EUR, this is god damn crazy! They increased it 5 times! Never buy it again!

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