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4.3 1472 Reviews

1-800-Flowers.com Complaints Summary

49 Resolved
236 Unresolved
Our verdict: With 1-800-Flowers.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1-800-Flowers.com reviews & complaints 297

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7:03 am EDT
Resolved
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1-800-Flowers.com did not deliver the order

I was out of town and ordered a plant for my aunt’s mother’s day.

A few days later I checked confirmation and the address was listed as 9 instead of 91.

I notified them immediately. They said ups had tried to deliver to #9 twice and then returned the plant. They offered to give me 20% off on a future order.

I told them ups would not deliver twice, because there was no street #9, so they should have called my aunt, them, or me. They said ups didn’t do that. I told them ups had called my son 2 weeks prior when proflowers had a delivery at his prior job, and they delivered. She hung up on me.

I sent an e-mail request for a refund of the $ 50 and they responded by offering 15% off a future order. I used a debit card, so there was not stopping the payment.

Any solutions?

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3:29 am EDT
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1-800-Flowers.com never delivered my flowers

First off 1800 flowers.com ***, I ordered roses for my girlfriend on Tuesday to be delivered on Wednesday... Shouldn't be that hard seeing as that's the only thing the company does. Wrong, after waiting and waiting to get a phone call from her saying how much she liked the flowers, finally by 6:30 I decided to find out myself. You know what 1800 flowers said? «Yes we've received your order and we see it but some how it's not set to be delivered until one week from today"... Waited all day just to find out that because someone else is incompetent I never got to send her the flowers. What a crock.

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9:56 am EDT
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1-800-Flowers.com - Do not order from teleflora, ftd or 1800flowers

I work in a flower shop and I am a member of Teleflora and FTD. I want everyone to know that all the arrangements on their websites are priced with a $7 markup from what they pay us (the actual flower shop filling the order), and on top of this $7 extra, they charge a $12-$15 "Service fee". Now on top of this extra $19-$22 you are literally handing to them...

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8:57 pm EDT

1-800-Flowers.com terrible customer service

I paid $80 for flowers to be delivered to my wife's office on our anniversary. They arrived and the arrangement looked like it cost about $20 to put together. All but 3 roses died within 3 days. I called customer service to complain, but their computers were down, so I was told to call back tomorrow or send an email. I sent an email asking for a refund, and was told they would replace the arrangement and the company would have to pick up the old flowers. I replied that this was not what I wanted as my wife doesn't work at her office full time and would not be there to receive them. I stated clearly that if I didn't get a refund to forget the whole thing because I did not want replacement flowers. They replied back that they wanted me to be satisfied and would issue a full refund on my card.

Five days later, no refund, and my wife's office received a new flower arrangement that looked a lot like the first one, only it wasn't quite dead yet. I sent yet another email expressing my displeasure and quoted their reply that I would receive a refund. At this point, i'd had it with their customer service and told them to just forget it and leave me alone. They emailed me back that a customer service agent would soon call me on the phone, at which point I replied again to just leave me alone.

This company is terrible. Their customer service agents can't do their job properly and their flower arrangements are horrible and overpriced. I will never, ever again use this company for flower delivery. They lied to me outright and did exactly what I didn't want them to do. They promised me a refund and gave me more lousy flowers. Thanks for nothing, 1800flowers.com

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4:53 am EDT

1-800-Flowers.com fraud and scam!

I placed 2 orders for flowers, the first were sent to my sister and while they arrived they were definitely not what we had ordered they were supposed to be shades of purples. The ones she received were UGLY they were yellow and white and no purple plus they were a total of like 5 flowers.When I complained they said they were delivered and they would not help further.There goes $50 I was quite embarrassed at the horrible flower arrangement. My wifes were supposed to come yesterday they never did. However we received a delivery conformation and when I contacted them they said my wife signed for them. BULL we have to go out of town and spent much of yesterday shopping. I told them I am going to contact my laywer and I will produce receipts for whatever time they say she signed. I am also going to file theft and fraud charges for someone forging my name! I will call my sister and find out the florist who delivered hers maybe it was the same one who forged my name 1800flowers refuses to give me the local florists! I will not stand for someone forging my name! Thats fraud! There goes $100.00.

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Artick
Dallas, US
Jan 11, 2011 6:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I totally agree. CRAP COMPANY if thats what you want to call them

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5:37 pm EST

1-800-Flowers.com late delivery and poor product!

My valentine's day order was given thru the 1-800-flowers.com web site on 2-12-08 for a 2-14-08 delivery. The order was delivered 2-15-08. I am totally in the doghouse with my wife as there was nothing for her valentine's day. The flowers showed up 2-15-08. They are frozen and in extremely bad shape. They do not look attractive. I am refusing to pay for an order that is a day late and in extremely poor condition. Three web site inquiries were sent to 1-800-flowers.com, with no response from them outside of an automated "thanks for your e-mail". I tried to call them about my concerns. Their phone system refused to let me talk to a human about my issues. It hung up on me. This is the poorest example of customer service I have experienced in a long time. I will tell all of my friends to avoid using 1-800-flowers.com lest they be treated poorly like I was. I am going on line to let everyone know how poor this company serviced my business and then didn't handle my issue.

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9:05 am EST

1-800-Flowers.com valentines day flowers never delivered!

On February 13th, I ordered a 149.99 bouquet of flowers for my wife to be delivered next day on Valentines Day, because I am out of town on business and we couldn't celebrate the day together. She waited all day until 6pm, when she had to finally leave to attend a dinner appointment.

They conveniently would not answer their customer services phones with some lame disclaimer that due to the high volume of calls, their customer service reps could not answer the phones and to please visit the website where you could track your order online. I was unable to track my order because there was no tracking number, as promised. I have been reading other complaints online and wish there was a way to shut this obviously BAD BUSINESS company down.

As of noontime, today, (EST), 800-FLOWERS.com had made NO EFFORT to contact me or to have the flowers delivered. The real thing that chaps my hide is all the rigamarole I'm now going to have to go through in order to get a refund! What a disappointment and what a drain on my wallet! I would highly recommend finding another floral service!

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Melanie A
,
Apr 29, 2008 7:42 am EDT

I ordered flowers to be delivered same day to a friend who had just returned home from the hospital. They were never delivered and by the end of the business day, the florist called them (which was supposed to be a surprise) and not me to say they would be delivered the very next morning.

The next morning came and no flowers. I spoke with 2 different Customer Service reps who were very rude to tell me that the delievery would be made between 2-4pm. I enforced that if there is an issue to call me. By 5:00 PM, no flowers were yet to be delievered and I did NOT receive a call. I called and spoke with yet another rude customer service rep. who basically said to me "what do you want me to do" so I demanded to speak to a supervisor. She explained to me that the florist said they were delivered which was totally false. I basically had to demand my money back and the supervisor put me on hold to call the recipient to confirm if the flowers were delieverd. Once she confirmed she did not recieve flowers, my order was cancelled when I checked the order summary online. My money has not been credited back to my check card and it has been a few days. I will keep checking but this was a very unprofessional and tacky experience dealing with them altogether. Another friend warned me previously about their lousy business ethic.

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M
12:00 am EST

1-800-Flowers.com failed valentines day delivery!

1-800 Flowers failed to deliver flowers to my daughter of Valentines Day, and then proceeded to charge my credit cad and assume I wouldn't notice. After spending hundreds of dollars with them on a single order, they just didn't show up. No call, no email, nothing.

Their phone lines simply stated that due to the high number of calls, their operators would not be answering calls so if customers could not complete their call with the automated system, they should go to their website. i went to the website and my order tracker simply said, "order placed."

Here I am at midnight on Valentines Day and my daughter is disappointed b/c the flowers I promised her were never delivered. I placed the order days ago. Meanwhile I still paid for them and cannot reach anyone at the company.

How classy.

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Samonyi
, US
Feb 17, 2014 3:46 pm EST

Their service is horrible I don't know how they stay in business I should have stuck to Pro-flowers. I never had any issues with them. This is 2nd time they fail to come through for us. The last time I placed an order for a sick friend and they sent her wilted flowers. I was mortified. They said they couldn't do anything and blamed the local florist. This time my daughter unknowingly ordered flowers from them on behalf of someone who is disabled and they were never delivered. She even tried to cancel a week ahead and they said THEY COULD NOT DO THAT. Here we are 2/17/2014 still no Valentines flowers oh but they sure charged her credit card. Still no news on the flowers or the refund. This is criminal. At some point outfits like this should be charged with fraud for billing for nothing. Sounds like theft to me or at least Fraud.

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Monica and Harold Dobbel
Panama City, US
Feb 22, 2011 7:21 pm EST

I received flowers from my husband, through 1800 Flowers on Valentine's Day. When we opened the box, the flowers were smashed, wilted, brown, cut and broken. They were a disgrace. My husband spent $75 and after contacting the company, was told that they were issuing a $20 voucher to use on our next order. (Like we'd want to order from them again) They would not give a refund and told him they would resend the flowers. When I came to work the next day, the vase the ugly flowers were in was sitting in a puddle. It leaks!
I did get the flowers again and I admit that they are very beautiful, but the disappointment of the first order still lingers. What ever happened to money back guarantee?

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chuck607
Reston, US
Jun 29, 2009 11:19 pm EDT

I just had a completely disappointing interaction with 1800flowers.com. I ordered flowers for my mother, who is recovering from surgery. They were to be delivered on Friday, 6/26/09. I called her that evening and found out the flowers did not arrive. I contacted 1800flowers, and was told by an agent - who sounded bored and uninterested in my issue - that she would put in a "redelivery request" with the florist for the next day, Saturday, 6/27/09. Again, no flowers. This time, an agent called me to tell me the flowers didn't get delivered. She actually called my mom and apologized to her for the problems, and promised delivery today, Monday, 6/29/09. Mom waited all day for a delivery that never came. I called Customer Service, and was promised a refund ... in three to five business days! At this point, they have had the $85 I paid for the flowers for 5 days, and will hang on to it for another 3-5 before the charges are reversed. I will never use this service again.

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Steve
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Feb 19, 2008 6:28 am EST

Same here. Ordered flowers on 2/12 to be delivered to my daughter on Valentines Day. Nothing received, and no call or e-mail informing me of a problem. They charged my credit card, which I cancelled through the credit card company. Difficult to reach them on the phone, but when I did, they did not take responsibility and blamed it on a "vendor". In the future, I will call a local Florist directly.

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chris
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Feb 17, 2008 4:35 am EST

Same thing happened to me. How do they get away with this ?

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rzt7z75
,
Feb 16, 2008 9:42 pm EST

Agree. My wife still not received the flowers I order! I will not order flowers from 1800flowers again.

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Mike Mahoney
,
Feb 15, 2008 8:09 am EST

Completely agree. This happened to me. I'm literally sitting on their hold message now. Clearly, they are not going to pick up. Absolutely criminal. I also just typed in "1800 flower complaints" on the internet. Endless complaints pop up. I can't believe they are allowed to conduct business like this.

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M
12:00 am EST

1-800-Flowers.com false advertising!

I was sent an advertisement from 1800flowers.com, to order flowers, it showed a price and description of the flowers to be sent. When my wife received the flowers it was nothing like what was advertised, I was totally embarrassed by what they sent to my wife. Instead of a plant with a bunch of flowers in the pot, she received one flower, and there were two sticks along side the single flower. (The sticks looked like chop sticks). I called their customer service, and was told, that eventually the plant when full grown would look like the advertisement. This company should not be allowed to be in business, they are nothing but scammers. I would like to sent you pictures of what they advertised and what was sent to my wife. I will never buy from this company again. I intend to notify the BBB in my area.

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Lucy
,
Jun 18, 2008 12:20 pm EDT

I would like to know what 1800Flowers.com means by 100% satisfaction, guaranteed? For the record, my satisfaction with this company is minus 100%.

I wish I could attached pictures! I ordered and paid for 1800Flowers Item #16941 Sentimental Surprise and the pitiful arrangement of flowers that was delivered isn't even somewhat close to what is advertised by 1800Flowers. You tell me --- is the SURPRISE for the customer, when we realize that we ordered isn't what was delivered has to consider whether or not to pursue a correction or just let it go? Or is it the SURPRISE for the receipient (and not the person who placed the order and paid for the order) when the receipient receives a call from 1800Flowers asking why they aren't satisfied with the flowers? So that both the custumer and the recipient are both embarrassed, put on the spot, and humiliated? 1800Flowers falsely advertises and misrepresents their merchandise. I want my account reimbursed. Does anyone know how I would go about getting my money back?

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Diane S.
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Jun 17, 2008 11:58 am EDT

I've used 1800flowers twice.. the first time it was great, the plant I sent was as advertised. The second time, it was DINKY.. not as pictured. Have heard other complaints from friends that have used 1800flowers, that a multicolor tulip boquet only ended up having one color flowers. I would go to the local florist instead and get something from them. Or else find a florist online that is in the area that the person lives and talk to them and order a product from them. I have done that for friends in Illinois and had great experiences with local florists providing a superior product to these online florists.

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J
12:00 am EDT

1-800-Flowers.com the worst flowers!

For my birthday my boyfriend spent $85 dollars at 1800Flowers.com and they looked like a blind 2 year old put the arrangement together in a butt ugly dollar store vase. There was no creative effort. They died within 2 days. Therefore I tend to believe they were not fresh. For $85 dollars go to your nearest grocery store pick out a beautiful vase, fresh flowers and you'll have a beautiful gift and money left over to go out to dinner. I complained to them they claimed that they had never received a complaint before and offered only 20% off my NEXT purchase. Do they think we are fools and purchase from them again? Instead I plan to spread the word how much of a rip off they are because I feel that they no effort to make this right. Since then I heard of other complaints. BEWARE DO NOT USE 1800FLOWERS.COM!

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Shauna
Las Vegas, US
Jan 02, 2009 4:35 pm EST

you think 1800 flowers is bad don't go to go florist.com they will charge you for flowers you have not received, and then say it is out of our hands!They have to be the worst I do not recommend them at all!11111

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PO
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Sep 03, 2008 1:37 pm EDT

I Agree. I just ordered flowers for my mothers 59th birthday, and what came was horible. it looked like weeds in a cup. I want everyone to know how bad this service is. I live in Manhattan. Trust me there are real florists with taste here and it is not hard to find a normal florist to make the arrangment.
They refused to give me a refund on the flowers. Even though i ordered balloons also. They wanted to give me $19 off when i spent $70. Yea ok. You ruin my mothers birthday and now are trying to be cheap. Are you kidding?

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12:00 am EDT
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1-800-Flowers.com - 1800flowers lied to me!

On may 8th 2007, I ordered flowers for my mother from 1800flowers. They were supposed to be delivered the next day (May 9th, 2007) , well in time for mother's day which was may 13, 2007. On may 16th, I got as call from my mom. She never received the flowers!!! I contacted 1800flowers that night. After arguing with them for several minutes, a supervisor...

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12:00 am EDT

1-800-Flowers.com always call a local florist!

Never, never order on a generic floral delivery website like 1-800-flowers or e-flowers etc... If you want to order flowers online, look at their "about us" section and find a local address and phone number and make SURE they have an actual flower shop with real designers working. They will be honest about their charges (you pay for the flowers and delivery only) and you will know exactly what you are getting. 1-800 Flowers skims money off the total not to mention charges you a 12.99 service charge just for the privilege of ordering from them. PS they won't give you your money back either!

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disgusted in Olympia WA
Puyallup, US
Apr 30, 2011 11:25 pm EDT

Heads up is all I can say! I simply wanted to order both my Mother and Mother in law flowers for their special day and I felt like I needed to order MYSELF sympathy flowers after the experience I went through! (of course from another florist)!
I first went online to order and selected the flowers that I wanted to send and as it turned out I had selected the same flowers for both Mothers. Easy right? WRONG! So I get to check out and I was pleasantly surprised that the flowers that I had selected were on sale for even less and even though I had selected the flowers only, the new reduced price included the clear vase! So when it came to add in the address for the recipent, I realized that it wasn't giving me a second address option for the other delivery and so it appeared that both arrangements would be delivered to one Mom and not the other. So I backed out and went back in to set them up one at a time and now the sale price was no longer an option. I even tried to reenter the order like the original way that I had when the sale price came up and still no price reduction! So I called customer service only to find that the service rep spoke little to no english, at least none I could barely understand but I still explained what had happened (a couple of times) then he said that there had been a mistake and that the flowers that I had selected were not on sale and that somehow their system had made a mistake the first time. Okay fine, it was hard enough to tell my story and to understand his responses so I let it go, however he said he would give me 10% off both orders for my inconvenience and I was a little bit appeased by that. He asked me for my phone number and the order code for the flowers and asked me if he could put me on hold for a moment. I agreed. After at least 5 minutes on hold, the phone was disconnected! I waited for a few minutes as he had my name and number but no call came through. So once again I called them back and spoke to another rep, although she was a little easier to understand, it was a long drawn out nightmare that lasted 32mins to order two flower arrangements! I would have to say I wasn't sure that SHE understood english as things were repeated over and over again at least 5 times. Although my order went through (supposedly, I mean nothing has been delivered at this point) I was never so frustrated in my life over what should of been an easy order. Oh did I mention that I did NOT receive the 10% discount off my whole order for my trouble that was offered by the first rep, oh no, I only got 10% off my SECOND order and only after I threatened to cancel the whole thing! The bottom line...NEVER AGAIN! In the future I will definitely cross 1800flowers off my list of people I want to do business with. I will definitely pay whatever our local florists are charging in the future as you can't put a price on good customer service and clear english speaking employees that don't have to read off a cue card.
All I can do now is HOPE that my Mothers get what I have ordered and on time!

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12:00 am EDT

1-800-Flowers.com no flowers = worst mother's day ever!

I placed an order for a flowering plant on 5/01/07, to be delivered the Friday before Mother's Day, 05/11/07. Given the fact that I ordered so early I figured that delivery of my Mother's Day gift was guaranteed. When I called my mother on Mother's Day, 05/13/07, I was told that she never received a delivery. She was understanding, but I could tell that she was disappointed that she did not receive anything for her special day. I ran the tracking number, provided by 1-800-FLOWERS.com, and I found out that the package would not be delivered until Monday the 14th. The item showed to have been shipped on 5/09/07. This means that the plant would already be a minimum of 6 days old before my mother would even receive it. Well my mother did receive her plant on the 14th, but she stated that several of the leaves were dead and dried up, and that the entire plant was very dry and on its deathbed. I have sent an e-mail to 1-800-FLOWERS.com, to ask about a replacement or a refund of some sort, but I have not heard back from them. I suppose my only recourse will be to try and get my bank to reverse the charges on my credit card. I understand that Mother's Day is a very busy time for a company like 1-800-FLOWERS.com, but given the fact that I ordered a full two weeks in advance I feel that there is no excuse for this poor level of service. I paid a premium for 2nd day air shipping, and yet my package took 5 days to get to its destination. I guess next year I will have to do more research in order to find a more reliable company to do business with. In the meantime, my mother has a half-dead plant in her house, as a symbol of what a poor choice her son made when shopping for that perfect gift to show his love and admiration for his mother. For those that like to spend a lot of money for a gift that is a day late and a dollar short, look not further than 1-800-FLOWERS.com! =o(

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Melanie A
,
Apr 29, 2008 7:45 am EDT

I ordered flowers to be delivered same day to a friend who had just returned home from the hospital. They were never delivered and by the end of the business day, the florist called them (which was supposed to be a surprise) and not me to say they would be delivered the very next morning.

The next morning came and no flowers. I spoke with 2 different Customer Service reps who were very rude to tell me that the delievery would be made between 2-4pm. I enforced that if there is an issue to call me. By 5:00 PM, no flowers were yet to be delievered and I did NOT receive a call. I called and spoke with yet another rude customer service rep. who basically said to me "what do you want me to do" so I demanded to speak to a supervisor. She explained to me that the florist said they were delivered which was totally false. I basically had to demand my money back and the supervisor put me on hold to call the recipient to confirm if the flowers were delieverd. Once she confirmed she did not recieve flowers, my order was cancelled when I checked the order summary online. My money has not been credited back to my check card and it has been a few days. I will keep checking but this was a very unprofessional and tacky experience dealing with them altogether. Another friend warned me previously about their lousy business ethic.

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mathias
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May 30, 2007 12:24 pm EDT

Couldn't agree more with all I've read here about 800 flowers. You order early, get confirmation and tracking information that things are happening and by the end of the day after the close of business you realize it's been nothing but lies and really nothing short of a scam. Then they refund your money. If they were truly interested in servicing their customers, they would provide a 2 or 3 times back your money guarantee. I guess that would be a put up or shut up customer service program.

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12:00 am EDT

1-800-Flowers.com 1-800-flowers.com cause problems

I ordered flowers that did not arrive. When calling to complain they said its not their problem and told me to dispute it with my credit card company if I had a problem. This is the second time this has happened with this company, after talking to other its apparently a very common practice by them.

Damage Resulting. Spent the next 30 days trying to get re-reimburse. Had to order product somewhere else, and basically spent extra needless hours and resources on the phone to resolve the fraud.

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12:00 am EDT
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1-800-Flowers.com - anonymous flowers? tough!

My mother received flowers for her 82nd birthday today. The card had a message on it but was unsigned. A call to the delivering florist asking the identity of the sender was met with questions of her own. The shop owner had earlier tried to contact 1800flowers to find the same answer. Chick at 1800flowers said she could not give out the name of the sender...

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12:00 am EST
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1-800-Flowers.com valentine's day was ruined for me and my wife!

I ordered some flowers from 1800flowers.com for my wife for Valentine's Day to be delivered to her at work. The delivery was guaranteed to be delivered on Valentine's Day and never got there.

I got worried around 2:00pm on Valentine's Day, so I decided to call and check on the order.

When I called the message said that all of there representatives were currently busy and ended the call. I didn't even have the choice of waiting to speak to someone.

I never got through to anyone on Valentine's Day and my wife never received her flowers. The day after the delivery person called and said that she was unable to deliver the flowers yesterday and couldn't say what time she could deliver them today. I called the local place that was delivering the flowers since I finally had the number that I was trying to get from 1800flowers the day before when I couldn't get anyone. I asked about the guaranteed delivery date for Valentines Day and I was told that I would have to take that up with 1800flowers.

I still can't get in touch with 1800flowers. I just keep getting cut-off. Valentine's Day was ruined for me and my wife! I would not recommend 1800flowers to anyone. I had a guaranteed delivery date but no flowers and couldn't get anyone form 1800flowers. A company that big should have a way that someone could get in touch with someone when there is a problem instead of just getting cut-off.

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PamSt
Horseshoe Bay, US
Sep 23, 2023 11:34 pm EDT
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On 9/6 flower were delivered to my friend's place and the flower were wilted.

I paid good money, and the flower did not look like the email you sent me.

Very disappointed. Sunset Bouquet w/wicker vase. Delivered by Fedex. Tracking #[protected]

Pam St Clair

Order number193050SWKV1

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19star
Las Vegas, US
May 06, 2023 11:47 pm EDT

AWFUL customer service. Hospital delivery was paid for to arrive yesterday. The customer service claimed the order was attempted to be delivered THIS MORNING to the BILLING ADDRESS(!?) The order clearly states recipient name, hospital addy & room #, and no delivery came to the billing address. Transferred to several people they disconnected twice

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Joyce Dudley
Mt Crested Butte, US
Feb 15, 2023 2:59 pm EST
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My children sent me tulips for my 70th birthday (2/2) but the flowers arrived on 2/4

They didn’t open - they just turned brown and rotted.

They asked for a picture today but I didn’t send it because I didn’t want to hurt their feelings.

Joyce Dudley

joyceedudley@gmail.con

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Phillip Bunker
, US
Feb 02, 2023 3:31 am EST

Tracking showed Fed EX had the order on Jan. 26 the day it was due ...then for some reason it was not delivered that day...I want compensation! And flowers delivered...

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demonn
Indianapolis, US
Jan 03, 2023 6:48 am EST

my christmas gift flowers 5 days late and dead dead flowers were to be delivered 12/23/22 came fed ex 12/28/22 dead ugly flowers honestly can't tell what kind they were.

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Mrjim66
, US
Nov 19, 2022 3:47 pm EST

This is a second complaint about different order.

Last week I sent flowers to the to a friend in the hospital. I listed her first name as Cathy instead of Catherine but I gave her last name and room number. They said it was delivered. I didn't hear from my sick friend, THE NEXT DAY I got call saying nobody was there with that name. Canceled...

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Debi Muntz
, US
Apr 21, 2020 11:53 am EDT

Was delivered by mail not a florist. Was half frozen. Leaves were broken and flowers fell off. Was way smaller than expected. Paid $70 for this thing. Not a happy customer. Will probably not use you again.

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Debi Muntz
, US
Apr 15, 2020 7:59 pm EDT

Ordered through Flowers.com. Was delivered by mail not a florist. Was half frozen. Leaves were broken and flowers fell off. Was smaller than expected. Paid $70 for this. Am not happy.

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fjb0925
, US
Sep 18, 2019 12:38 pm EDT

hese flowers were terrible! They started dying after day 2. They were delivered with broken stems. I ordered EXTRA LARGE order and received tiny !
I'm totally pissed, make this right or I'll never place another order with your service, and next stop will be "YELP"

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Cruizer
Winston Salem, US
Dec 21, 2009 8:14 am EST

My experience with 1800flowers.com was terrible also. I ordered 1 week in advance, a birthday arraingement to be delivered to a cruise ship in port at Port of Miami. I confirmed delivery a few days before the due date and was told everything was fine. I emailed and called them to let them know the ship leaves port at 5PM sharp and the proper terminal number and was told not to worry, it will be there. Then on the day of delivery, at 3PM, I get a call from 1800flowers asking me to call them. Seems there is a problem with delivery. First, they needed a money order for $5.00 in order to deliver to the port. Then they needed to be licensed to be able to deliver into the port. My God, don't you think this would have been routed to a company that actually has done this before? They weren't very apologetic and actually told me that I didn't have to get upset about this small inconvenience. They could simply deliver it to my fiancee's when she returns 6 days later. Real nice...never again!

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12:00 am EDT

1-800-Flowers.com misrepresentation & lies!

Failed to Deliver Flowers as instructed; in fact they didn't even check that the local store that was to deliver was open, we found that out from a second representative after the first representative said the flowers would be delivered by 7 pm (which was a complete lie)... by that time we could not go out and get the flower ourselves.. this is the second time this has happened... this time was worse given the misrepresentation (lie)!

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Ann Luhr
, US
Sep 02, 2018 2:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to a funeral for a dear friend and ordered from 1800flowers. The colors I picked were important to me. And what was delivered was all wrong.
My family was disappointed and we will never call 1800flowers again.

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Lalaisloved
, US
Aug 21, 2018 4:54 am EDT

I ordered 2 separate flower deliveries for Mother's Day and neither were ever delivered. I want a full refund including $20 service charges for both. $79.97 + $77.97 totaling $156.94

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Ann Luhr
, US
Jan 06, 2018 6:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered $80.00 worth of flowers and the colors were wrong . I was so disappointed I will never call 1 800 flowers again and I will be telling my friends.

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The color of unhappiness
, US
Dec 10, 2009 6:05 pm EST

My wife just ordered TWO arrangements from this company. At first, I questioned why they charged so much for delivery, as that was typically built into the price of local florists. THEN, we get notices that they sent them by UPS! So, rather than receiving an arrangement that is all fluffed out, and handled at appropriate temperatures as expected from a florist, the recipients got packages that could have been sent from a factory in China. What a rip off!

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Jean E Graf
,
Jul 24, 2008 1:55 pm EDT

Ordered get well flowers for my granddaughter. I ordered 6 peach or white roses w/a bear and two baloons. Rcvd a call that they could not do balloons but would substitute a few more roses instead.
My granddaughter rcvd. 6 yellow roses, no balloons and no bear. Small version of picture and charged $87.00. Again, charged my card immediately and has made no adjustments to the price to my credit card.

Very inconsiderate and poor business.

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Julie Anderson
,
Sep 09, 2007 8:40 am EDT

For my birthday my boyfriend spent $85 dollars at 1800Flowers.com and they looked like a blind 2 year old put the arrangement together in a butt ugly dollar store vase. There was no creative effort. They died within 2 days. Therefore I tend to believe they were not fresh. For $85 dollars go to your nearest grocery store pick out a beautiful vase, fresh flowers and you'll have a beautiful gift and money left over to go out to dinner. I complained to them they claimed that they had never received a complaint before and offered only 20% off my NEXT purchase. Do they think we are fools and purchase from them again? Instead I plan to spread the word how much of a rip off they are because I feel that they no effort to make this right. Since then I heard of other complaints. BEWARE DO NOT USE 1800FLOWERS.COM!

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Theresa
,
Feb 16, 2007 7:51 pm EST

My Husband ordered me flowers for Valentines Day. After taxes and delivery costs it ran him about 140 dollars. They carelessly made many mistakes from the beginning and still have not fixed the issue. Firstly, 2 days before Valentines day I received a call at our home and when I answered the party asked for my husband, I said "He's in the shower, may I take a message" they said sure please tell him the 800 Flowers has called. So, there went my surprise, well this is no biggie compared to the arrival of the flowers. When the flowers arrived they looked horrible, they were DEAD! I felt so sad but angry that my husband spend this amount of money on dead flowers. So I called them and surprisingly the representative was very apologetic and promised to send another arrangement at no cost and a 25% refund and promised they would be at my doorstep no later the next day or day after. Well 2 days later and still no flowers. Now when I call there isn't one representative that will even apologize, every representative that I've spoken to says "all we can do is put in another request for redelivery". Not even an apology?! What kind of company does this, I have never been treated so rudely in all my life. We will make sure to never use their services again, and I will make certain that everyone I know is well informed of their horrible customer service and poor quality of flowers.

Valerie
Valerie
, US
Feb 16, 2007 5:43 am EST

On February 12th I called 1-800-FLOWERS to purchase a half dozen roses, a bear and a box of chocolates for my girlfriend in Alaska.

I placed the order, paid $100.64 for it and everything seemed to be going fine. Valentine's Day came and the gifts were not delivered. 1-800-FLOWERS called my girlfriend the evening of the 14th to inform her, instead of calling me, that the florist had gotten her phone number wrong and that was why her flowers had not been delivered. The representative stated that the delivery would arrive shortly. February 15th came. Still no delivery. I called 1-800-FLOWERS, once again, to find out why the hell her flowers had not been delivered. They told me that it was the fault of the florist and that they would check into it and call me back. I never received a phone call. Her flowers were delivered at almost noon on the 15th. Now, every time I call them no one will even speak to me and their automated service is designed to hang up on you if all of their customer service representatives are busy. I am very dissatisfied with the service that was provided to me. 1-800-FLOWERS is not the type of company that I would ever recommend. It wouldn't have been so bad if they would only have talked to me about the mistake. It was, however, their mistake.

1-800-Flowers.com Customer Reviews Overview

1-800-Flowers.com is an online retailer specializing in floral arrangements and gifts. They offer a variety of products including fresh flowers, plants, gift baskets, and assorted food items. The company provides services for a range of occasions such as birthdays, anniversaries, and sympathy expressions. Customers can place orders through their website or by phone, with options for same-day delivery and international shipping. The site also features a selection of add-ons like balloons and chocolates to complement purchases.

1-800-Flowers.com In-depth Review

Website Design and User Experience: The website design of 1-800-Flowers.com is clean, modern, and user-friendly. The layout is intuitive, making it easy to navigate and find the desired products. The search function is efficient, allowing users to quickly find specific items or browse through different categories. Overall, the website provides a seamless and enjoyable user experience.

Product Variety and Quality: 1-800-Flowers.com offers a wide range of products, including fresh flowers, plants, gift baskets, and gourmet treats. The variety is impressive, with options for every occasion and budget. The quality of the products is consistently high, with fresh and vibrant flowers, well-packaged gifts, and delicious treats. Customers can trust that they are receiving top-notch products.

Ordering Process and Customer Service: The ordering process on 1-800-Flowers.com is straightforward and hassle-free. The website provides clear instructions and prompts at each step, ensuring a smooth transaction. Customer service is exceptional, with friendly and knowledgeable representatives available to assist with any inquiries or issues. They are responsive and go above and beyond to ensure customer satisfaction.

Delivery and Packaging: The delivery service of 1-800-Flowers.com is reliable and efficient. Orders are delivered promptly and in excellent condition. The packaging is secure and protects the products during transit. Whether it's a bouquet of flowers or a delicate gift basket, customers can trust that their items will arrive fresh and intact.

Pricing and Value for Money: The pricing of 1-800-Flowers.com is competitive and offers good value for money. While some products may be on the higher end, the quality and presentation justify the cost. The website also frequently offers discounts and promotions, allowing customers to save on their purchases. Overall, customers can expect to receive excellent value for the price paid.

Customer Reviews and Ratings: 1-800-Flowers.com has received positive customer reviews and ratings. Customers appreciate the quality of the products, the reliable delivery service, and the excellent customer support. The website also features customer testimonials, providing further assurance of the company's commitment to customer satisfaction.

Return and Refund Policy: 1-800-Flowers.com has a fair and transparent return and refund policy. If customers are not satisfied with their purchase, they can contact customer service within a specified timeframe to request a return or refund. The company strives to resolve any issues promptly and ensure customer satisfaction.

Additional Services and Features: In addition to their wide product selection, 1-800-Flowers.com offers various additional services and features. These include same-day delivery, personalized messages, and the option to add extras such as balloons or chocolates to orders. These additional services enhance the overall gifting experience and allow customers to customize their gifts.

Overall Experience and Recommendation: Overall, 1-800-Flowers.com provides an excellent online shopping experience for floral and gift needs. The website design is user-friendly, the product variety and quality are impressive, and the ordering process is seamless. The reliable delivery service, competitive pricing, and exceptional customer service further contribute to a positive experience. Based on these factors, I highly recommend 1-800-Flowers.com for all your gifting needs.

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Contact 1-800-Flowers.com customer service

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+1 (800) 356-9377

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www.1800flowers.com

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