1-800-Flowers.com
Reviews and Complaints

I ordered flowers to be delivered same day to a friend who had just returned home from the hospital. They were never delivered and by the end of the business day, the florist called them (which was supposed to be a surprise) and not me to say they would be delivered the very next morning.

The next morning came and no flowers. I spoke with 2 different Customer Service reps who were very rude to tell me that the delievery would be made between 2-4pm. I enforced that if there is an issue to call me. By 5:00 PM, no flowers were yet to be delievered and I did NOT receive a call. I called and spoke with yet another rude customer service rep. who basically said to me "what do you want me to do" so I demanded to speak to a supervisor. She explained to me that the florist said they were delivered which was totally false. I basically had to demand my money back and the supervisor put me on hold to call the recipient to confirm if the flowers were delieverd. Once she confirmed she did not recieve flowers, my order was cancelled when I checked the order summary online. My money has not been credited back to my check card and it has been a few days. I will keep checking but this was a very unprofessional and tacky experience dealing with them altogether. Another friend warned me previously about their lousy business ethic.

Their service is horrible I don't know how they stay in business I should have stuck to Pro-flowers. I never had any issues with them. This is 2nd time they fail to come through for us. The last time I placed an order for a sick friend and they sent her wilted flowers. I was mortified. They said they couldn't do anything and blamed the local florist. This time my daughter unknowingly ordered flowers from them on behalf of someone who is disabled and they were never delivered. She even tried to cancel a week ahead and they said THEY COULD NOT DO THAT. Here we are 2/17/2014 still no Valentines flowers oh but they sure charged her credit card. Still no news on the flowers or the refund. This is criminal. At some point outfits like this should be charged with fraud for billing for nothing. Sounds like theft to me or at least Fraud.

I received flowers from my husband, through 1800 Flowers on Valentine's Day. When we opened the box, the flowers were smashed, wilted, brown, cut and broken. They were a disgrace. My husband spent $75 and after contacting the company, was told that they were issuing a $20 voucher to use on our next order. (Like we'd want to order from them again) They would not give a refund and told him they would resend the flowers. When I came to work the next day, the vase the ugly flowers were in was sitting in a puddle. It leaks!
I did get the flowers again and I admit that they are very beautiful, but the disappointment of the first order still lingers. What ever happened to money back guarantee?

I just had a completely disappointing interaction with 1800flowers.com. I ordered flowers for my mother, who is recovering from surgery. They were to be delivered on Friday, 6/26/09. I called her that evening and found out the flowers did not arrive. I contacted 1800flowers, and was told by an agent - who sounded bored and uninterested in my issue - that she would put in a "redelivery request" with the florist for the next day, Saturday, 6/27/09. Again, no flowers. This time, an agent called me to tell me the flowers didn't get delivered. She actually called my mom and apologized to her for the problems, and promised delivery today, Monday, 6/29/09. Mom waited all day for a delivery that never came. I called Customer Service, and was promised a refund ... in three to five business days! At this point, they have had the $85 I paid for the flowers for 5 days, and will hang on to it for another 3-5 before the charges are reversed. I will never use this service again.

Same here. Ordered flowers on 2/12 to be delivered to my daughter on Valentines Day. Nothing received, and no call or e-mail informing me of a problem. They charged my credit card, which I cancelled through the credit card company. Difficult to reach them on the phone, but when I did, they did not take responsibility and blamed it on a "vendor". In the future, I will call a local Florist directly.

Same thing happened to me. How do they get away with this ?

Agree. My wife still not received the flowers I order! I will not order flowers from 1800flowers again.

Completely agree. This happened to me. I'm literally sitting on their hold message now. Clearly, they are not going to pick up. Absolutely criminal. I also just typed in "1800 flower complaints" on the internet. Endless complaints pop up. I can't believe they are allowed to conduct business like this.

I would like to know what 1800Flowers.com means by 100% satisfaction, guaranteed? For the record, my satisfaction with this company is minus 100%.

I wish I could attached pictures! I ordered and paid for 1800Flowers Item #16941 Sentimental Surprise and the pitiful arrangement of flowers that was delivered isn't even somewhat close to what is advertised by 1800Flowers. You tell me --- is the SURPRISE for the customer, when we realize that we ordered isn't what was delivered has to consider whether or not to pursue a correction or just let it go? Or is it the SURPRISE for the receipient (and not the person who placed the order and paid for the order) when the receipient receives a call from 1800Flowers asking why they aren't satisfied with the flowers? So that both the custumer and the recipient are both embarrassed, put on the spot, and humiliated? 1800Flowers falsely advertises and misrepresents their merchandise. I want my account reimbursed. Does anyone know how I would go about getting my money back?

I've used 1800flowers twice.. the first time it was great, the plant I sent was as advertised. The second time, it was DINKY.. not as pictured. Have heard other complaints from friends that have used 1800flowers, that a multicolor tulip boquet only ended up having one color flowers. I would go to the local florist instead and get something from them. Or else find a florist online that is in the area that the person lives and talk to them and order a product from them. I have done that for friends in Illinois and had great experiences with local florists providing a superior product to these online florists.

you think 1800 flowers is bad don't go to go florist.com they will charge you for flowers you have not received, and then say it is out of our hands!They have to be the worst I do not recommend them at all!11111

I Agree. I just ordered flowers for my mothers 59th birthday, and what came was horible. it looked like weeds in a cup. I want everyone to know how bad this service is. I live in Manhattan. Trust me there are real florists with taste here and it is not hard to find a normal florist to make the arrangment.
They refused to give me a refund on the flowers. Even though i ordered balloons also. They wanted to give me $19 off when i spent $70. Yea ok. You ruin my mothers birthday and now are trying to be cheap. Are you kidding?

I ordered flowers and chocolate strawberries for my mother in law's birthday, about 132 dollars for both.

Somehow and I assume it's accidental they pulled the money twice from my account, I called as soon as i saw that and told them that was unacceptable and after some back and forth I was assured the would credit my account, send me an email confirming the details and give a twenty dollar gift card as well. That was thursday last, now it's sunday night there has been no email and no bank credit nor any gift coupon.

I realize it's only been a few days but seriously how long does it take to send an email?

Luckily enough the strawberries were delivered only one day late and the flowers arrived the day after that so at least mother in law has something there in the nursing home.

I just had an ordeal with 1-800-Flowers and will NEVER use them again. I accidentally made a one letter error on the address and immediately emailed the company to "change my order" and change the letter of the road as a correction. I followed up the next day with a phone call, to no avail. I was told that they couldn't do anything because the flower order was confirmed. I contacted USA Bouquet in Chicago (the supplier) and was told that they just download the labels and couldn't make any changes. I called back to 800-flowers customer service and spoke to a supervisor. My flowers are not coming and I can't get a refund! That was $85 down the tubes! 100% satisfaction guaranteed - FALSE ADVERTISING!

I order three sets of flowers for my wife, mother and mother in law for Valentine's day. I paid $20 extra each for special delivery. My mother got dead flowers, my mother in law got a bouquet vaguely resembling the photo and description on the website and my wife got NOTHING. I called the local florist at noon on Valentine's Day to check on the status of my wife's flowers. I was promised that they would deliver by 1 pm. My wife saw numerous deliveries to her office from this florist, but not hers. I called the florist to redirect them to my house at 3 pm as my wife had left her school for the day. Daniel at the local florist(Watermill florist in Fort Lauderdale) told me to call 1800flowers for a refund. 1800flowers was busy for the remainder of the night. I spoke to "Rachel" in India on 2/15. She was very sympathetic until I asked for a refund. Then, she faked a bad connection and severed the call.
Please tell all of your friends not to use 1800flowers ever again. They are scam artists of unbelievable proportions.

i ORDERED FLOWERS FOR MY WIFE TO BE DELIVERED BOTH AT HOME AND WORK ON VALENTINES DAY I ALSO ORDERED FLOWERS TO BE SENT TO MY MOTHER FROM MY DAD AND ANOTHER ORDER OF FLOWERS TO BE SENT TO MY MOM FROM ME SHE RECEIVED ONE ORDER NOT BOTH AND MY WIFE RECEIVED NOTHING NOT ONLY WAS IT VALENTINES DAY BUT ALSO OUR 5 YEAR ANNIVERSAY NEEDLESSTOSAY 1800FLOWERS COULD CARE LESS THE EXEC OFFICE NUMBER IS [protected] YOU CAN EMAIL JAMES MCCANNS ASSIST AT PALTADONNA@1800FLOWERS.COM OR THEIR ATTY JGALLAGHER@1800FLOWERS.COM IT WOUND UP COSTING ME 1600.00 TO MAKE HER HAPPY AS SHE WAS SO MAD THINKING I FORGOT VALENTINES DAY AS WELL AS OUR ANNIVERSARY I ORIGINALLY CALLED UP AND DID NOT ASK FORMY MONEY BACK BUT ASK THAT THEY SEND MY WIFE 6 DOZEN ROSES AT NO CHARGE TO ME THEY FELT THAT WAS EXCESSIVE I DISAGREED I FILED AN ACTION IN SMALL CLAIMS COURT IN NEW YORK I GOT AN EMAIL TODAY FROM THEIR ATTY WHO STATES THEY DID NOTHING WRONG AND WILL REFUND THE COST OF THE FLOWERS AND SEND 1 DOZEN ROSES TO MY WIFE I TOLD HIM SEE HIM IN COURT THEIR WAS A CONTRACT BETWEEN 1800FLOWERS AND MYSELF I PLACED THE ORDER VIA TELEPHONE GAVE ALL THE INFORMATION RECEIVED A CONFIRMATION FROM THEM THEY TOOK PAYMENT AND FAILED TO DELIVER AND NOW FEEL THEY DID NOTHING WRONG DUE TO THEIR BREACH OF CONTRACT THEIR WAS DAMAGES AND THEY FAILED TO UNDERSTAND THAT I URGE EVERYONE TO CONTACT THE CORPORATE OFFICE VIA PHONE EMAIL ETC AS WELL AS TAKE THEM TO SMALL CLAIMS COURT Don't let them get you FRAUD

Heads up is all I can say! I simply wanted to order both my Mother and Mother in law flowers for their special day and I felt like I needed to order MYSELF sympathy flowers after the experience I went through! (of course from another florist)!
I first went online to order and selected the flowers that I wanted to send and as it turned out I had selected the same flowers for both Mothers. Easy right? WRONG! So I get to check out and I was pleasantly surprised that the flowers that I had selected were on sale for even less and even though I had selected the flowers only, the new reduced price included the clear vase! So when it came to add in the address for the recipent, I realized that it wasn't giving me a second address option for the other delivery and so it appeared that both arrangements would be delivered to one Mom and not the other. So I backed out and went back in to set them up one at a time and now the sale price was no longer an option. I even tried to reenter the order like the original way that I had when the sale price came up and still no price reduction! So I called customer service only to find that the service rep spoke little to no english, at least none I could barely understand but I still explained what had happened (a couple of times) then he said that there had been a mistake and that the flowers that I had selected were not on sale and that somehow their system had made a mistake the first time. Okay fine, it was hard enough to tell my story and to understand his responses so I let it go, however he said he would give me 10% off both orders for my inconvenience and I was a little bit appeased by that. He asked me for my phone number and the order code for the flowers and asked me if he could put me on hold for a moment. I agreed. After at least 5 minutes on hold, the phone was disconnected! I waited for a few minutes as he had my name and number but no call came through. So once again I called them back and spoke to another rep, although she was a little easier to understand, it was a long drawn out nightmare that lasted 32mins to order two flower arrangements! I would have to say I wasn't sure that SHE understood english as things were repeated over and over again at least 5 times. Although my order went through (supposedly, I mean nothing has been delivered at this point) I was never so frustrated in my life over what should of been an easy order. Oh did I mention that I did NOT receive the 10% discount off my whole order for my trouble that was offered by the first rep, oh no, I only got 10% off my SECOND order and only after I threatened to cancel the whole thing! The bottom line...NEVER AGAIN! In the future I will definitely cross 1800flowers off my list of people I want to do business with. I will definitely pay whatever our local florists are charging in the future as you can't put a price on good customer service and clear english speaking employees that don't have to read off a cue card.
All I can do now is HOPE that my Mothers get what I have ordered and on time!

I ordered flowers to be delivered same day to a friend who had just returned home from the hospital. They were never delivered and by the end of the business day, the florist called them (which was supposed to be a surprise) and not me to say they would be delivered the very next morning.

The next morning came and no flowers. I spoke with 2 different Customer Service reps who were very rude to tell me that the delievery would be made between 2-4pm. I enforced that if there is an issue to call me. By 5:00 PM, no flowers were yet to be delievered and I did NOT receive a call. I called and spoke with yet another rude customer service rep. who basically said to me "what do you want me to do" so I demanded to speak to a supervisor. She explained to me that the florist said they were delivered which was totally false. I basically had to demand my money back and the supervisor put me on hold to call the recipient to confirm if the flowers were delieverd. Once she confirmed she did not recieve flowers, my order was cancelled when I checked the order summary online. My money has not been credited back to my check card and it has been a few days. I will keep checking but this was a very unprofessional and tacky experience dealing with them altogether. Another friend warned me previously about their lousy business ethic.

Couldn't agree more with all I've read here about 800 flowers. You order early, get confirmation and tracking information that things are happening and by the end of the day after the close of business you realize it's been nothing but lies and really nothing short of a scam. Then they refund your money. If they were truly interested in servicing their customers, they would provide a 2 or 3 times back your money guarantee. I guess that would be a put up or shut up customer service program.

Same thing just happened to me, I called literally 8 different times and they won’t tell me. They called the guy and he said he doesn’t want me to know. I had some guy come into my work asking for me the other day! This is creepy! This policy is BS! Will be going to cops tomorrow and hopefully they can figure this out…don’t know how seriously they will take me but fingers crossed. It’s a very uneasy feeling.

OMG, they are flowers for God's sakes! Get over it! So annoying.

Wow people are so insensitive. I just received anonymous flowers with a scary note saying they have been watching me and admiring me. Not flattering at all as a woman who works all kinds of hours. There should be a system to protect us from feeling vulnerable. They were delivered when I wasn't there so the argument to refuse delivery doesn't fly. And it not about the flowers, it the note and the intent behind it that males me afraid.

Got a postcard before Valentine's Day addressed to my husband with a reminder to send another women flowers for Valentine's Day . What happened to the privacy act ?..

As so many have already said, if you're worried about a stalker, then call the police. Anonymous flowers are harmless.

Here's a link showing how much women actually love receiving anonymous flowers...https://www.quora.com/Women-What-does-it-feel-like-to-receive-flowers-unexpectedly

I'm just devastated that 1800flowers.com would take your money and not even live up to there guarantee of "available for same day delivery" I'm just at a lost for words hey failed to deliver my Valentines day order on 2/14 or 2/15 mind when I placed the order it said that it was available for same day delivery. I placed the order on 2/12/2008 and received a confirmation of the order on the same day. When I called them tonight on 2/15/2008 they're telling me that it will be delivered on Monday 2/18/2008. Monday is a holiday I'm not at work on that day and neither will she and I know dang well she is not going to accept a Happy Valentines Day gift on that day! I don't want that sorry ### apology they gave me. I'm stuck but I will be disputing the charges!

It's not just you. This blog pretty succinctly sums it up. firstcomeflowers.typepad.com/blog/2011/04/women-hate-flowers-sent-anonymously.html

1800 Flowers not only failed to deliver 2 of 3 of my flower arrangements but they are also an un-American company. The original person that takes your order is wonderful and just so happens is an American. You think that everything is ok. Then someone calls you back stating that some of the orders will not be able to be delivered. So you have to call them back IN INDIA! Everyone you talk to is Indonesian. The reception is horrible! They are unfamiliar with policies and procedures.
It took me two days to finally cancel the 2 orders that they weren't going to be able to fill. VERY DISAPPOINTED!

On 9/6 flower were delivered to my friend's place and the flower were wilted.

I paid good money, and the flower did not look like the email you sent me.

Very disappointed. Sunset Bouquet w/wicker vase. Delivered by Fedex. Tracking #[protected]

Pam St Clair

Order number193050SWKV1

AWFUL customer service. Hospital delivery was paid for to arrive yesterday. The customer service claimed the order was attempted to be delivered THIS MORNING to the BILLING ADDRESS(!?) The order clearly states recipient name, hospital addy & room #, and no delivery came to the billing address. Transferred to several people they disconnected twice

My children sent me tulips for my 70th birthday (2/2) but the flowers arrived on 2/4

They didn’t open - they just turned brown and rotted.

They asked for a picture today but I didn’t send it because I didn’t want to hurt their feelings.

Joyce Dudley

joyceedudley@gmail.con

Tracking showed Fed EX had the order on Jan. 26 the day it was due ...then for some reason it was not delivered that day...I want compensation! And flowers delivered...

my christmas gift flowers 5 days late and dead dead flowers were to be delivered 12/23/22 came fed ex 12/28/22 dead ugly flowers honestly can't tell what kind they were.

This is a second complaint about different order.

Last week I sent flowers to the to a friend in the hospital. I listed her first name as Cathy instead of Catherine but I gave her last name and room number. They said it was delivered. I didn't hear from my sick friend, THE NEXT DAY I got call saying nobody was there with that name. Canceled...

Was delivered by mail not a florist. Was half frozen. Leaves were broken and flowers fell off. Was way smaller than expected. Paid $70 for this thing. Not a happy customer. Will probably not use you again.

Ordered through Flowers.com. Was delivered by mail not a florist. Was half frozen. Leaves were broken and flowers fell off. Was smaller than expected. Paid $70 for this. Am not happy.

hese flowers were terrible! They started dying after day 2. They were delivered with broken stems. I ordered EXTRA LARGE order and received tiny !
I'm totally pissed, make this right or I'll never place another order with your service, and next stop will be "YELP"

My experience with 1800flowers.com was terrible also. I ordered 1 week in advance, a birthday arraingement to be delivered to a cruise ship in port at Port of Miami. I confirmed delivery a few days before the due date and was told everything was fine. I emailed and called them to let them know the ship leaves port at 5PM sharp and the proper terminal number and was told not to worry, it will be there. Then on the day of delivery, at 3PM, I get a call from 1800flowers asking me to call them. Seems there is a problem with delivery. First, they needed a money order for $5.00 in order to deliver to the port. Then they needed to be licensed to be able to deliver into the port. My God, don't you think this would have been routed to a company that actually has done this before? They weren't very apologetic and actually told me that I didn't have to get upset about this small inconvenience. They could simply deliver it to my fiancee's when she returns 6 days later. Real nice...never again!

I went to a funeral for a dear friend and ordered from 1800flowers. The colors I picked were important to me. And what was delivered was all wrong.
My family was disappointed and we will never call 1800flowers again.

I ordered 2 separate flower deliveries for Mother's Day and neither were ever delivered. I want a full refund including $20 service charges for both. $79.97 + $77.97 totaling $156.94

I ordered $80.00 worth of flowers and the colors were wrong . I was so disappointed I will never call 1 800 flowers again and I will be telling my friends.

My wife just ordered TWO arrangements from this company. At first, I questioned why they charged so much for delivery, as that was typically built into the price of local florists. THEN, we get notices that they sent them by UPS! So, rather than receiving an arrangement that is all fluffed out, and handled at appropriate temperatures as expected from a florist, the recipients got packages that could have been sent from a factory in China. What a rip off!

Ordered get well flowers for my granddaughter. I ordered 6 peach or white roses w/a bear and two baloons. Rcvd a call that they could not do balloons but would substitute a few more roses instead.
My granddaughter rcvd. 6 yellow roses, no balloons and no bear. Small version of picture and charged $87.00. Again, charged my card immediately and has made no adjustments to the price to my credit card.

Very inconsiderate and poor business.

For my birthday my boyfriend spent $85 dollars at 1800Flowers.com and they looked like a blind 2 year old put the arrangement together in a butt ugly dollar store vase. There was no creative effort. They died within 2 days. Therefore I tend to believe they were not fresh. For $85 dollars go to your nearest grocery store pick out a beautiful vase, fresh flowers and you'll have a beautiful gift and money left over to go out to dinner. I complained to them they claimed that they had never received a complaint before and offered only 20% off my NEXT purchase. Do they think we are fools and purchase from them again? Instead I plan to spread the word how much of a rip off they are because I feel that they no effort to make this right. Since then I heard of other complaints. BEWARE DO NOT USE 1800FLOWERS.COM!

My Husband ordered me flowers for Valentines Day. After taxes and delivery costs it ran him about 140 dollars. They carelessly made many mistakes from the beginning and still have not fixed the issue. Firstly, 2 days before Valentines day I received a call at our home and when I answered the party asked for my husband, I said "He's in the shower, may I take a message" they said sure please tell him the 800 Flowers has called. So, there went my surprise, well this is no biggie compared to the arrival of the flowers. When the flowers arrived they looked horrible, they were DEAD! I felt so sad but angry that my husband spend this amount of money on dead flowers. So I called them and surprisingly the representative was very apologetic and promised to send another arrangement at no cost and a 25% refund and promised they would be at my doorstep no later the next day or day after. Well 2 days later and still no flowers. Now when I call there isn't one representative that will even apologize, every representative that I've spoken to says "all we can do is put in another request for redelivery". Not even an apology?! What kind of company does this, I have never been treated so rudely in all my life. We will make sure to never use their services again, and I will make certain that everyone I know is well informed of their horrible customer service and poor quality of flowers.

On February 12th I called 1-800-FLOWERS to purchase a half dozen roses, a bear and a box of chocolates for my girlfriend in Alaska.

I placed the order, paid $100.64 for it and everything seemed to be going fine. Valentine's Day came and the gifts were not delivered. 1-800-FLOWERS called my girlfriend the evening of the 14th to inform her, instead of calling me, that the florist had gotten her phone number wrong and that was why her flowers had not been delivered. The representative stated that the delivery would arrive shortly. February 15th came. Still no delivery. I called 1-800-FLOWERS, once again, to find out why the hell her flowers had not been delivered. They told me that it was the fault of the florist and that they would check into it and call me back. I never received a phone call. Her flowers were delivered at almost noon on the 15th. Now, every time I call them no one will even speak to me and their automated service is designed to hang up on you if all of their customer service representatives are busy. I am very dissatisfied with the service that was provided to me. 1-800-FLOWERS is not the type of company that I would ever recommend. It wouldn't have been so bad if they would only have talked to me about the mistake. It was, however, their mistake.