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Bankwest / Commonwealth Bank Of Australia

Bankwest / Commonwealth Bank Of Australia review: Bank changed conditions of term deposit my themselves

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9:54 pm EST
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Term deposit was fixed from me for one year. Commonwealth Bank Changed that into a Holding facility despite of their renewal notice, that If I do nothing, they will renew it automatically for the same Term ( See Attachment). Afterwards Commowealth Bank fixed a one month maturity. That was instead their own Rules ( See Attachment ), that they would do that only for my advantage. Commonwealth Bank did it only for my detriment and only for their Advantage to borrow cheaper my Money. I Have also Term deposits in Other Banks and they all did IT in the correct way, that they renew the Term deposit maturity as it has been before, when i didn't provide them from alternative maturity instructions. Only Commonwealth Bank went down that damaging path.
Now I opened a Case and I got a completly unsatisfactory answer from Commonwealth Bank ( See Attachment ).
In that answer there are wrong Details (changing Adress in 2017 and Not in 2012) and No information, when the Holding facility they have started and whats the reason they took to open a holding facility to "benefit me". Also of cause Not any offer for solving that Situation.
The"Terms and conditions", they sent in the E-mail are from 2025, so not an interesting Point.

Claimed loss: 12.000 A$

Desired outcome: I would Like a Payment of the amount what the Term deposit would have been without the Holding facility, as happened at all other banks, where i have also a term deposit.

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  1. Bankwest / Commonwealth Bank Of Australia Contacts

  2. Bankwest / Commonwealth Bank Of Australia phone numbers
    131 719
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    137 000
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    1800 650 111
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    Customer Service
    +61 894 492 840
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    +61 130 025 9233
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  3. Bankwest / Commonwealth Bank Of Australia emails
  4. Bankwest / Commonwealth Bank Of Australia address
    108 St Georges Terrace, Perth, Western Australia, 6000, Australia
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