Comfort Dental review: Refund

I typically don’t leave reviews or complaints about a business, but I feel compelled to share my recent experience with Comfort Dental.

I visited this location while in severe pain and had to get a tooth extracted. In the middle of that distress, I paid out of pocket just to get the treatment done immediately. The very next day, I called the office to request a refund so I could go through my insurance instead. What followed was incredibly frustrating.

I was repeatedly given the runaround — I had to follow up multiple times just to get any answers. At one point, I was told I could receive a refund via check, and I submitted my insurance information as requested. Then, after all the follow-ups and delays, I was suddenly told that a cash refund was no longer an option.

This entire situation could have been handled with more professionalism, transparency, and empathy — especially considering I was in pain and trying to navigate the process in good faith. I paid upfront to get urgent care, but I feel like I was misled and ultimately ignored when trying to get the matter resolved.