Comerica Bank
reviews & complaints

On October 3 my monthly direct deposit to my account from my social security was made. I made a funds transfer to make a credit card payment on October 3 and I was charged $25 because I was told that the funds were not available.
When I checked my account activity it shows that the balance at the time of the transfer was $686 which is the correct amount in my account after my social security direct deposit was credited.

My husband went into the lobby to ask about the $42 fee on our account. They said we had an overdraft (which never shows on the account) and that we should change to a "no fee" account. Once again there is a $35 service fee on our account this month. So much for a no fee account. I counted the transactions on our account for the month and there were 46. There are so many banks that have free business checking for up to 200 transactions per month. Just don't even bother with this bank. They are greedy and incompetent!
Now I have to go into the lobby and try to get the fee back that I was not supposed to be charged. Just not worth the time and aggravation. Stay away!

on my Debit card January second i was to make a purchase when i went to pay my debt card was minuse $12.99 for what i do not no it was just taken i would like to locate the source

I withdrew all of my money and closed my account over a month ago. They immediately put a 5.00 fee against my (closed) account, which of course was immediately overdrawn, because there was nothing in the "closed" account. They have contracted a collection agency against me and they have been calling me 6-8 times daily to try and collect 42.00 plus in their fees. 5.00 because they "said so" (and needed a random amount to overdraw) and another 37.00 because their "SAID SO" 5.00 was was overdrawn. STAY AWAY FROM THIS BANK! CONSIDER YOURSELF WARNED! POOR BUSINESS PRACTICES!

They do not fulfill on anything that they promise. I specifically asked to cancel relationships with certain online businesses. I even signed documentation to stop ACH transactions on my account. They continue to charge and accept fees. Terrible company.
Another great con for them is this. I set up a free bank account. There were no monthly fees. In January of this year I receive a MISC. $5 fee saying it is for monthly maintanence. Then they don't charge me for Feb. or March.

I had a business bank account for over a year with Comerica because they could support our California and Michigan offices. Well the time came to get an address updated and new debit cards. The Comerica rep asked me for paperwork that they lost, so I went and got the paperwork for them and then they didn't follow up. I called, called, called then finally the same reprensentative in the branch in Clarkston, Michigan answered and said she can't speak with me and the manager would call me. The manager called and said we have to terminate the relationship. I did nothing wrong, so I was very confused. I escalated the situation and everyone was the same..very short with responses and zero reason given. So we moved our account to another bank and filed a complaint with the Attorney General. I've never been treated so poorly as I was by the representatives at Comerica Bank in Clarkston, Michigan.

My elderly parents have banked with Comerica for years. My father passed away in April and I have had to hire caretakers to take care of my mother, who has mild Alzheimers, trying to keep her in her own home. One of her caretakers, a very kind lady who happens to be black, took my mother with her to Comerica to cash her check. They wouldn't cash it for her and the next day froze my mother's account due to "suspicious activity". I wonder what was so suspicious? I continued to pay my mother's bills from the checking account because they also DID NOT NOTIFY US that they had frozen the account. We found out when the checks started being returned and we got bank fee charge notices from Comerica! Keep in mind that there was $20k+ in the account. Major ordeal to get her money back to her, costly to us. Who do they think they are? Big brother of banking. Don't bank there.

Comerica Bank has the same policies in place for checking accounts as Wells Fargo. Recently there was a Federal Judge that awarded Wells Fargo customers over 200 million dollars from unfair trade practices. To be specific, Comerica processes all transactions in a checking account from largest to smallest regardless of when the transaction took place. Any check that comes in to your account gets paid first ahead of any Visa Check Debits regardless of what you may have seen on the banks online register. Largest to smallest paid checks can wipe out a persons checking account by charging extreme amounts of fees. Can you imagine having thirty Visa Check Debit transactions over two days being circumvented by one large check that comes into the account? A single check mistake can wipe out a persons bank account and create a financial nightmare. The banks policy was a result of focus groups that were asked what would they rather have and the result was pay the larger check over any smaller amounts. There is no way anyone would agree to 30 transaction fees wiping out a checking account at 37.00 each by paying one large check. Banks like Amegy Bank process their customer transactions properly. They process all Visa Check Debits first then debits followed by checks. Amegy Bank processes largest to smallest but checks are processed last which is what real customer service is all about. Amegy still understands that I am a customer and their business practices confirm that. So as you can see I am making my bank Amegy bank and goodbye Comerica.

Where is Robin Hood when we need him? Our daily news is over run with the debate regarding the necessity of governmental monitoring of one thing or another. Why is it we never see the topic of discussion addressing financial institutions? By financial instituions I mean banks. I am one of the millions who trusted my bank, viewed my statement on line every day, pay bills on line, and purchased goods on line as well. I was doing my part to aid our economy believe me.

One day just before Thanksgiving 2007, while reviewing my statement online, I notice pending charges in excess of $149 from a transaction I did not make. So I call the telephone number attached to the transaction and inquire. After a brief conversation with an operator from a company I'd never heard of, I explained to the gentleman how he had just stolen money from the wrong person and he needed to contact his superior and have the funds reversed. And, he needed to take care of it prior to my contacting my banks legal department, which was the next phone call I was going to make.

I felt somewhat confident in my bank coming to my aid as I was contacting someone prior to the transaction completion as well as providing them with the information I obtained through my investigations.
The response I received was shocking to say the least. Don't get me wrong, I did receive their empathy, but that's all I received. Oh sure, they were willing to issue a stop payment against the charges, along with a $35 fee to me. And, that didn't really guarantee they could issue it in time. Then I was informed I could always take my chances because some times charges of "this nature" sometimes just "fall off" and never charge against the account. No such luck for me. This did charge against my account and forced legetimate transactions into over draft or NSF status, of which I had to pay.

I was forced to go to the bank branch, fill out the paper work to get my money back, try to prove a time-line in which the bank deducted the fees so I could re-gain some of my lost funds. I then had to back track to the merchants I wrote checks to and hope they didn't charge me a returned check fee. I did end up paying for one because Comerica refused to accept the responsibility.

Our banking institutions are simply too protected by legal loop-holes so it's no wonder there is such a high rate of identity theft.

Companies are getting rich off societies fear of having, of all things their identity stolen! I like looking at myself in the mirror every morning knowing I have an idea of what it means to have integrity and humanity. It was a sad day when it was discovered how one human being could cheat another to advance themselves.
The only statement I have left to say is I hope those of you participating in these activities find your way out soon because you are not as smart as you think. We are on to you and we are wise beyond what you can comprehend. We have learned to move on and find strength in something greater than you or anything you have done.