ComEd

After paying monthly bills, 10 months later, Comed sent a bill for over $1, 000.00. Comed said the original bills were estimate bills and were mistakes, after long conversion with ComEd rude personnel, unreturn calls, incorrect information placed on account, re-adjusted incorrect billing. But I started paying the current monthly balance and extra 100.00 on prevoius balance. But this month wasn't able to sent payment by due date. So, a disconnect bill shows up for entire balance of 700.00. So, I called ComEd 8/16 to state I didn't have all that money at once, and informed the Customer Service Rep that I would pay last month bill $170+ and $100. extra for past on Friday 8/20. She stated that I needed to pay today$290.00+, and be placed on payment plan. After informing her that I didn't have it, and I would have it by Friday, and since I've been paying extra 100.00 monthly. Her response was that I can't set up what I want to pay, and that I should a payment plan on past due of $85.00 along with current. But I have been paying $100.00, which is 15.00 more than payment plan. Also, she stated that the balance was $1195.00 which included new bill of 298.+ and previous. After more than 40 minutes of rude conversion with Com Ed rep and 30 minutes holding before I even got her. I expressed that she was rude, and I would like to speak with Supervisor, her response was why?, they would tell me the same things. I still insisted that I speak with supervisor or collection dept, to state that I would pay this Friday 8/20. Finally, she stated that she would put in a request for supervisor to call back and it would take over 1-3 day and service will be disconneted and with 690 calls on hold. I informed her that I don't have the money and I will paid Friday, after explaining that my husband is out of work. After all that, I really wanted to tell her that if Com Ed would treat their customer better that 690 people wouldn't be on hold.

I had made a payment to ComEd through my bank's Online Bill Pay. Which sends them the money electronically, if unable then they mail them a check. I did this to avoid the $3.50 charge from making payment over the phone. They denied the electronic payment from my bank and then charged to my account including the $3.50 charge. So now I am left with 2 charges from ComEd and none of the customer service reps can handle the mental capacity of what is going on to assist me. I had to go through my bank to claim a dispute based on an unauthorized charge to my account. Still is inconvenient and ComEd is probably the worst merchant I pay monthly.

Com Ed sent me a letter in the mail stating that they were charging me a second deposit for service. have had this service for over a year, it has never been turned off. I haven't received a disconnect notice of any kind. They called me last week and a recording said my service would be disconnected if I didn't pay $172.00. Only $100.00 was due at the time. I called ComEd and asked a service rep why ould they call me and say that when I have never received a disconnect notice her response to me was "They are just doing that to get people to hurry up and pay their bill". I received the automated call on about the 9th of April they said it would be disconnected on the 13th of April.

Either I or may Bank made a mistake, and sent my mortgage payment of 774.52 to Comed, and my $48 electic payment to the mortgage company. So all I asked was Comed to give me bakc the money that was mistakenly sent to them. This happen on 2/13/2009. Comed was notified on 2/20/2009 when I found out from my mortgage company about the error. As of today 3/17/2009 Comed has not returned the money I no consider it stolen. I have been on the phone with them several times. After hours of being on hold, I am told I have to prove it was a ligimate mistake. I faxed the infomation they requested on 2/20/2009. Next I am told I have to end my budget rate plan, and pay everthing build up, even though the orginal bills was $48.00, and I have never been late with my Comed Bill. The budget plan is suppossed to keep rate at the same rate though out the year, so some times I owe them, sometimes they owe me, in the end it balances out. I end that plan like they requested a bout a week after the first call. Next I am told they will not issue a refund (It's not a refund, it's money they stole) untill 30 days after the end of the budget plan. I have tried to talk to supervisors, they are never there, I have ask for call backs I never get. I got one voice mail saying the same thing as everone else. How is this legal? One I told them it was an error, they should have sent the money back immediately. If they had sent me $726 dollars that wasn't mine, I would be in ail by now. I they were any other company I would have told them to go to hell and never ever use their service again. But because there it no other electric company, I am stuck. This company's officers should be in jail.