Due to some very difficult times with the economy my bills have been late, now comed wants me to pay a...
My name Is Quincy Woods and I am disabled. I've been without power since Monday July 11, 2011 at 7:00 am in the morning till present. I've called and called. The day of the outage I made my intial loss of power call at that time. As I continued to call the automated system told me that power would be restored to my area by 4:30 pm that day. The power was never restored. I called again and finally got a live person and I explained what I was told by the there automated system. The response was the system should have never said that. As of today still no power and I continue to call and still no response of why I was mislead by there system. Respectfully Submitted.
we recently received our current bill and we were shocked to find out that it was for $705.00 when normally it is 60- 100 dollars. Upon examining the bill, comed was trying to charge us for the previous 12 mos (which we already paid) with the usage reading of 804 kwh the most current month which is also the month where in our ac is crancking due to the heat wave. Apparently according to the customer rep. we were being billed estimates all this time because we have a gate and a dog. My question to her was if there was a problem reading our meter all this time how come they never gave us a notice or a call or a knock on the door since I had been home for the past month anyway. All the rep. could say was she can put us on a payment plan. But I said I am not going to pay if I do not agree with the bill. How can they charge us thesame usage of the only reading they got (apparrently thru the use of binoculars acc. to the rep) apply it to every month of the last year, then subtracted the total to what we already paid. I told the rep. not unless she has proof that the usage for every single month for the last year was 804kwh we are not paying and the only bill we feel we are responsible was last mos. W e then demanded to speak to the supervisor, we were put on hold for an hour with no supervisor pickin up. We decided to call back using another phone only to find out that comed was closed for the day. We also tried e-mailing comed but it seem impossible to fit our complaint with 250 characters limit
I went through the Helping Hand Program, to get my electric turned back on, Ive been off for eight month...
I have waited over two years for com ed to pick up an old refrigerator to recycle. I finally got through to them, after being hung up on numerous times. They stated on the phone that I was to have a clear path to refrigerator. I am over 65, I do work. They came on time and went and saw the refrigerator. Then they said I was to get somebody in the house to help me remove the doors to the stairway and outside. I got the basement door removed, by myself. The one man complained that they had been here too long. The other one said that I would have to reschedule. They had been here a total of 5 or six minutes. Plus they did have to wait while I got my dogs crated etc. Now I am stuck putting a door back on. I called to complain and they said they were sorry that I could reschedule.in the meantime I'll have to plug the refrigerator in again and pay someone else to remove my doors when they are supposed to be here? I am supposed to pay someone to wait all day to remove the doors? I am sure that will cost me more than the 35 dollars they are willing to give. The other option is to have the doors all off so they can come in whenever they please. Then my dogs can run out and get out of the yard as the people who pick up the refrigerator will not even close the gate as they did not today. Also anyone else can go in and out of my house at will since there will be no door to stop them. Thsi is not a good program, or it is run incorrectly.
Act quickly. Here are a list of organizations to which one can complain about Commonwealth Edison’s billing practices:
Illinois Commerce Commission (ICC)
Citizen’s Utility Board (CUB)
Better Business Bureau (BBB)
message boards on the Internet
Illinois Attorney General’s office
district court in which your electricity service is supplied
Based on my past experiences, complaining about ComEd to ComEd or the ICC does nothing to resolve disputes about a deposit or billing. When I told ComEd that I would complain to the BBB, the customer service person seemed to get very concerned and stated strongly, “We’re regulated by the ICC.” This indicated to me that the BBB is more effective than the ICC.
I complained to the BBB and ComEd fought very hard against my complaint. Past the original BBB complaint I sent, I must have had to respond 4 times and missed the 4th. Therefore it may be that ComEd prevented a complaint on their BBB record, but I guarantee they won’t be so lucky next time. Suing is probably the most effective way to recover money.
ComEd demands a “deposit” from customers which they claim pay bills late.in a past experience the...
I had complained to ComEd for years stating that I thought the usage amounts were too high on my newly built condo in the Cary Woods subdivision in Cary, Illinois. They had not done anything to investigate the issue. I moved to another state for work, but still kept the condo. Over the past year when no one lived in the property, I noticed that the bills were still coming through with high usage.
Finally I thought to check out the meter number on my bill to the one on my physical meter. The numbers did not match. I then demanded to have someone check out the meter and make the corrections. To my surprise, my meter was half the usage, almost the equivalance of $2, 500 of over billing to me for the last 5 years.
After ComEd had a person come onsite to confirm that not only my condo was wrong, the entire building of 6 units were reversed. When I asked if they were going to correct all of them, they said no! Only if the property ownere calls in to report for those units. So, they would only correct my unit and the other unit that was mixed up. They also stated that it was very likely that other meters in the subdivision were also mixed up, by they would not notify anyone about it. (By the way, I have also notified my property management company to notify the entire subdivision for verification.)
Now it is 4 months later, and still no correction to my billing or reimbursement back to me has been made. They keep saying that it should have been corrected 3 months ago, but now it will take 2 more weeks... each time. I have now called them about 6 times for resolution. I have escalated the issues numerous times, and no one will give me a direct number to call or any other contact to continue moving forward on resolving this issue.
As of today, I still can not get any manager or billing representative to call me back to correct their mistake and pay me back. So I am now notifying everyone of their illegal business practices and recommending that everyone verify their meters and to be aware of the hassles you will receive from this monopoly!
I just finished talking to one of ComEd representatives… what a mistake that was. I called to complain about the unexpected high bill that I received this month; it turns out that for the past year I have been paying estimates on my electric bills. According to the representative it is a common practice to give estimates for their meter readings, even for a whole year, without any reason. Now I have to pay this huge bill. I’m hoping someone can give me some advice on how I can report this issue to someone who can do some thing about it.
ComEd has been increasing my bill slowly all year without any changes in my household but I did not question it. I just paid my bill each month; however, my November 2010 bill was 414.74 which is more than 3 times what it has been in the previous months (almost 6 times what it was last year this time). I disputed it. They say it is right. My December 2010 bill is 562.94 (still increasing!). They cannot offer any explanation to why my bill would triple, now quadruple within two months time. They basically have the attitude that I just have to pay it. Who can afford electricity of 592.94 a month and still rising? That's rent for some people. Nothing in my house has changed this is ridiculous and they are basically bullying consumers because they have a monopoly on this industry.
I am completely dumbstruck. Last month ComEd quadrupled (this is an exact, not an estimation) my electricity bill. Never in the last year and a half of service have I ever had to deal with such a problem.
Last month the company failed to physically read my reader, so whichever bimbo was in charge of tending to my estimation, they must have assumed that I had overindulged on the the light usage. I am one person, who is home four hours a day, and that time is used for sleeping, not flicking the lights on and off in Morris-Code into the wee hours of the morning to the building across the street, nor are they used as strobe lights to hold chic raves for the trendy youth.
Frustrated, I called and tried to get ahold of someone to assist me in their error, and adjust the ballooned charge. Much to my dismay, I couldn't get out of their automated system to speak with anything other than a cocky voice recording. After trying to submit my meter reading for this month (a choice I was not made aware of until this atrocity had already bitten a portion of my earnings) through the ComEd webpage, I discovered that they would not allow me to submit my accurate reading because it fell WELL below their estimate from last month.
If I had a pair, ComEd would be yanking me by them. However, I sit here, trying to figure out what my options are to protest and avoid another inflated bill. Any advice?
In May of 2010, I filed for energy assistance through ILHEP because I had lost my job, and my ex husband did...
My wife, kids and I were walking out the back of our single family home. My wife was startled at something, and there was a Com ed meter reader in my back yard. He did not attempt to see if we were home by ringing the bell or knocking on the door. So I asked him why he didn't see if we were home. He mumbled something, never looking up and went on about his business. Flash forward to this week, we received our Com ed bill and it was $316. This years' coldest month of Feb 2010, we only paid $80 or so.com-Ed
Chicago, IL 60618
Date Meter Reading Previous Present Difference Temp (Avg)
Aug 20, 2009 ACT 8664 ACT 8815 151 73'
Sept 21, 2009 ACT 8815 EST 8953 138 66'
Nov 18, 2009 EST 9078 EST 9196 118 51'
Feb 22, 2010 EST 9278 ACT 9812 534 27'
Mar 23, 2010 ACT 9812 EST 228 416 38'
Apr 21, 2010 EST 228 ACT 312 84 51'
May20, 2010 ACT 312 EST 382 71 55'
June 21, 2010 EST 383 EST 480 97 70'
July 21, 2010 EST 480 EST 637 157 76'
Aug 19, 2010 EST 637 EST 802 165 77'
Sept 20, 2010 EST 802 EST 942 140 71'
Questioned Meter Reader Oct 10, 2010
OCT 28, 2010 EST 942 ACT 3502 2565 62'
ACT (Actual Meter Reading) EST (Estimated usage)
So you tell me, is this an innocent mistake or is a Com ed worker who was asked a questioned trying to up my bill?
on [protected] we realized we had an electric problem in our home we purchased a few months before, so we call our home warranty provider and have an electrician sent out on [protected] just to tell us our electric lines to our panel have bad lines coming from com ed, thanks 100.00 well spent, so we give com ed a call get put on hold 45 mins finally get to talk to a rep for com ed and get some one to come out the next day [protected] they show up at 4:30 pm and leave a comment card saying they replaced the line, so when we come home and see the comment card we check the problem, well wat ya know the problem is still there, so after calling com ed back they come back out 2 weeks later to fix the problem, guess wat the problem is still there, unstood of changing their bad wire their technician just scraped the wire connection and cleaned it, guess wat the problem is still there, so i call com ed get put on hold again they finally call back an hr later and tell me their tech came out and changed the wire i explain to the rep i'm not an electrician but i know the differance between a new wire and an old one, now the story changes to oh maybe he needed more parts, do they mean the parts they needed the first time they came and said they changed the wire?we're not rich but we try our best to keep up with our bills, and pay our taxes, we are not asking for a hand out and filing a bogush claim, we just want what comed is suppose to provide to their paying customers(working and up to date electric service...)
After paying monthly bills, 10 months later, Comed sent a bill for over $1, 000.00. Comed said the original bills were estimate bills and were mistakes, after long conversion with ComEd rude personnel, unreturn calls, incorrect information placed on account, re-adjusted incorrect billing. But I started paying the current monthly balance and extra 100.00 on prevoius balance. But this month wasn't able to sent payment by due date. So, a disconnect bill shows up for entire balance of 700.00. So, I called ComEd 8/16 to state I didn't have all that money at once, and informed the Customer Service Rep that I would pay last month bill $170+ and $100. extra for past on Friday 8/20. She stated that I needed to pay today$290.00+, and be placed on payment plan. After informing her that I didn't have it, and I would have it by Friday, and since I've been paying extra 100.00 monthly. Her response was that I can't set up what I want to pay, and that I should a payment plan on past due of $85.00 along with current. But I have been paying $100.00, which is 15.00 more than payment plan. Also, she stated that the balance was $1195.00 which included new bill of 298.+ and previous. After more than 40 minutes of rude conversion with Com Ed rep and 30 minutes holding before I even got her. I expressed that she was rude, and I would like to speak with Supervisor, her response was why?, they would tell me the same things. I still insisted that I speak with supervisor or collection dept, to state that I would pay this Friday 8/20. Finally, she stated that she would put in a request for supervisor to call back and it would take over 1-3 day and service will be disconneted and with 690 calls on hold. I informed her that I don't have the money and I will paid Friday, after explaining that my husband is out of work. After all that, I really wanted to tell her that if Com Ed would treat their customer better that 690 people wouldn't be on hold.
Consumers are getting ripped-off by one-and-only residential power company in Illinois, by BIG BULLY - ComEd...
I had made a payment to ComEd through my bank's Online Bill Pay. Which sends them the money electronically, if unable then they mail them a check. I did this to avoid the $3.50 charge from making payment over the phone. They denied the electronic payment from my bank and then charged to my account including the $3.50 charge. So now I am left with 2 charges from ComEd and none of the customer service reps can handle the mental capacity of what is going on to assist me. I had to go through my bank to claim a dispute based on an unauthorized charge to my account. Still is inconvenient and ComEd is probably the worst merchant I pay monthly.
I have been with ComED approximately a year now. Until recently my bills were always paid on time. However...
Com Ed sent me a letter in the mail stating that they were charging me a second deposit for service. have had this service for over a year, it has never been turned off. I haven't received a disconnect notice of any kind. They called me last week and a recording said my service would be disconnected if I didn't pay $172.00. Only $100.00 was due at the time. I called ComEd and asked a service rep why ould they call me and say that when I have never received a disconnect notice her response to me was "They are just doing that to get people to hurry up and pay their bill". I received the automated call on about the 9th of April they said it would be disconnected on the 13th of April.
Either I or may Bank made a mistake, and sent my mortgage payment of 774.52 to Comed, and my $48 electic...