The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Comcast.netover charging customers

In 2008 my promo ran out because I did not pay attention to the date. I ended up paying a nice size cable bill until i got another promo. this year I called comcast ahead of time made arrangements so i would not have to deal with a large bill again. Well guess what i still got a large bill and was told by comcast rep that there was no record of my calling even tho i had the persons name and ext i talked to. The rep said that some calls are not recorded. I could go with a very high bill with a 50.00 credit or pay the full bill for 2 months and disconnect service. This is a RIP OFF in the purest form. They should not be able to rip off customers like this

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