Comcast / Xfinity
reviews and complaints

I was trying to get in touch with the agent who was going to conduct my job interview. May be reschedule. I could get nowhere because I do not have an account so I just did not go to my interview. I tried to get into my email to get phone but for some reason it was not working. The interview was at the Crystal Lake office. Amy Gibbons, 4104 White St., Richmond, IL [protected]

I got Comcast to have local channels and now they have been dropped and our bills are going up January 6th. I am confused how that is even possible. I feel I should be able to cancel my services since Comcast has decided to drop certain channels and not consult those people who watch those channels. Why do I need to pay for service when the channel I watch most is now gone? This is an unfair situation and it needs to be dealt with. I know I am not the only customer who feels this way!

Update! Still unresolved!
To my fb friends,
Please comment and share on this scenario, sending a message to xfinity/comcast that their behavior is intolerable!
I am stating facts only!

Xfinity/comcast was scheduled to do an install on our property in Panama City Beach Florida on Friday November 15.
The tech showed up (I am assuming, no one saw him) then sent a message saying he was leaving because no one was home. My mom was there waiting, her car was in the driveway.
I called the toll free # to get him to return because his text did not allow for a response.
He came back and did the install. He was unable to get service to the master bedroom. He told my husband he would return to finish the job but he left no contact info, no service info, no password, and he left the job unfinished. In addition he left an exterior cable box with exposed wires.
On Monday, I called XFinity and was on hold and transferred repeatedly for over an hour.
The tech had "closed the ticket" as if the service was completed causing difficulty in re-opening and rescheduling.
I finally got a service time on Tues between 3-5 pm. I got a follow-up call later on Monday. The agent asked me if I got my issue resolved. She informed me that she didn't see a service call scheduled. I told her about the call between 3-5 Tuesday. She said, "Don't worry Mam, I am going to confirm that you have an appointment and get it in the system".

On Tuesday at 3:00 pm, Mom who had cancelled her plans is waiting; the garage door is open, her phone is out and her car is out front.
No one shows.
I call this morning and was transferred to at least 7 people and was on hold for 70+ minutes. One agent say that the master bed box was installed and working because the service ticket "said so". She said that we had 6 working boxes and that I must be trying to get an additional box. She spoke so rudely & talked over top of me until I started shouting.
I told her to transfer me to her supervisor (and not some random colleague). I was on hold again for very long time... then she says she is transferring me to a supervisor in technical support who can resolve my issue.
Instead she transfers me to the automated service, not even in that region, and I have to go through the motions again of trying to speak to someone.
Someone gets on the line and they transfer me to the "right" region.
The new person tells me unless I can provide the new account number
(not the Jacksonville one) I have to go to an Xfinity Store to verify my identity, even though we have had Xfinity/ Comcast for years.
I tell him the service guy and the set up texts did not provide a new account number.
He says he is "sorry", "it is to protect me".
I need someone at Xfinity Comcast to fix this and correct the very rude lady!

I have been using the Xfinity App because it's more convenient for me, but a few things bother me. First off if you don't record a show which takes up a lot of space, you have to wait days sometimes up to a week to watch a episode. Power which is a big show was not promoted or listed once on the Saturday shows this season, was about 3 episodes in before I knew it was back on. What I'm annoyed about now is, I just went to watch RHOA's latest episode and it's RHOC. I pay too much monthly to not to be able to utilize my app when I please.

I became a Comcast customer, by choice, 23 years ago. Never on a contract. Thirteen years in New Mexico and ten years in Arizona comes with no Loyalty to me. My service is a step above basic with a new monthly fee of $231.00. Considering that I have paid over $27, 000 + to this Company on time for all of these years; you would think I could get a break/discount without being on a contact. New customers have never paid a bill, could be difficult, and/or could possibly skip on early termination fees, yet they are given a better deal than Loyal customers. With the bundle of cable TV, telephone and internet service, I have been the victim of numerous service issues. Cable going out for no reason, dropped called and poor internet speed with no fault at the house - yet I remained a customer for convenience. However - as soon as I find a viable Company at a reasonable cost - I will be leaving Comcast as so many of my Senior friends have. United we stand. Protest the high cost of cable across the board. Sacrifice a show or two by canceling services or moving to a more reasonable Company. We can make a difference!

I travel for my job and I rented my home while i was away on business. The renter of my home Julia Johnson did not pay rent needless to say she was evicted. Julia Johnson had a bill of over $1000 with comcast. I have since renovated the home and I am preparing to move back into my home. Xfinity is the only cable provider in my area. They have attached Julia Johnson bill to me and stating in order to receive service I must pay her old bill that is a household debt. I provided clippings of the news paper to show the DA office indicting her on check fraud charges. I provided mortgage note, drivers license and ssn to show we are two different people. I provided bills to my address where I lived out of town at the time the bill was in Julia Johnson name. NO ONE has taken to time to review the documents to help me with this matter. I have been to the xfinity Store 4 times. I have made complaints online 3 times. Her account number was [protected] if someone would take time and review the claim documents and notes they would understand the situation. I should not be stuck with a bill I for services i did not receive. In the system their are two ssn she has her number on her account I have mine with a picture of my ssn card uploaded in documents to show that we are two different people. I need someone to review this and get back with me. My contact number is [protected] email is [protected]@gmail.com

I'm upset that Comcast/Xfinity is getting rid of TCM (Turner Classic Movies) in basic programming, and replacing it with $10 sports package that no one wants. If you are also upset by this move, please sign the following petition:

https://www.change.org/p/comcast-customers-tell-comcast-to-return-tcm

The petition has 960 signatures; they are trying to reach at least 1000. A lot of people are disgusted by this latest move of Comcast to restrict its programming, and to charge higher prices. Please use this petition as an adjunct to calling them and complaining. Thanks. By the way, I did not compose the petition, but I did sign it. Thanks.

It really disturbed me, two days ago, being passed at 70 mph over a double yellow line by one of your Xfinity service trucks on Twin Cities Rd near Walnut Grove, Ca 95690. The road was restripped no passing @ 6 months ago because of the number of accidents. Unfortunately, I could not get the id number off the truck.

John Stutz, President
Rotary Club of Walnut Grove
[protected]

To whom it may concern,
I called to speak with home security yesterday. Horrible experience. I have just renegotiated a contract for them my internet, voice, etc.
It's been 5 years that anyone's even checked my security. I have a broken keypad, sensors are falling off.
They told me to go buy double sided tape and nothing they can do.
I will cancel my home security at my upcoming tech visit next week.
AWFUL!

While going through a divorce this spring (2019), in order to change the internet service to my name, my ex and I were both required to be present to make the switch to my name. My ex would not cooperate, so I took in my papers stating that he was no longer in residence. They would not switch to my name unless I opened a "new" contract. At this point my soon to be ex said he did not have any interest in our house and that I could stay there.
Soon after this my ex decided that he wanted the house and in order to keep my pension, he was awarded the house and I had to be out in 60 days.
I called xfinity and was told that after I moved I would only owe five dollars and change and that I would not be changed for terminating early because they did not offer service in the city where I moved. I had three different people tell me this. I paid what I owed, but then was billed $70 for an early termination fee. I have called and have gotten no where. Now I am getting notices from a collection agency.
Prior to our divorce, we have had xfinity/comcast at our house for 15 yrs, so the "early termination" fee is ridiculous. I would have gladly stayed with xfinity if I could have.
It is in poor from that I am receiving this bill after I was told I would not be charged.
Sincerely,
Amy Lynn McDaniels

I am not currently on contract but is so disgusting for xfinity to play the catch and bait scheme to get people to buy their services. I was offered at 79.99 for cable, internet and phone service. Once initial 1 yr contract expired I ended up paying now 180. Plus taxes for a service that Has less channels and crappy internet service. I called to see if I can get a contract promotion and they said is only for new customers! So I'm paying twice and much for less and they are treating us like crap. These cable companies are a rip off and don't care about keeping customers. All they want is to trap you and keep you stuck! My area only has this crappy company and there's nothing I can do because Verizon is just as bad and more expensive! These people need to go out of business! I will not recommend it to no one! For those looking for a good cable company I say run from this one.

I wanted to just sit down and watch Star Trek on Netflix. The box would not load netflix. After about 5 minutes I unplugged the box. 10 minutes later the box finally worked again but had a forced update in the middle of my screen saying there was a required daily update I need to watch tv. I rebooted the box. Again, 10 minutes later the box restarted and the same thing, a forced update blocking my viewing. This is not the first box with big problems. These new boxes lag like nothing I have ever seen before, you hit channel up, and 2 seconds later the channel finally changes. I am so sick and tired of this, my old box worked perfectly, but that was like a few years ago now, it came on immediately, and worked flawlessly. This new "upgrade" has done it for me. I am tired of the required daily box resets just to watch tv. I think Comcast does not care one bit about their customers and Im sure Im not the only one with these issues. For as much as we pay for service each month, this is completely ridiculous to put up with these issues. Comcast's internet service is ok, but their television service is an absolute and complete waste of everyones time and money.

On 10/18/19 I contacted Comcast to end a promotional deal with Comcast as the price will increase tomorrow if I don't. I live in my sister and now deceased brother in law's townhouse. They get the bill, they pay the bill and then I pay them utilities at the end of the month. To avoid a hassle, my brother in law added me to the account a couple of years ago to be able to make any changes I wanted. When I called today, the system verified my phone number as being one on the account, I identified myself and I verified the service addresss. The automated message said the hold time was greater than 20 min. 10 minutes in, the automated message said that the hold time was greater than 40 min and right up until they picked up it was still saying that (seems like a ploy to get people to give up). After a 21 min hold, a representative (Abu in Harrisburg, PA) picked up. I explained what I wanted to do and I was told that I needed the last 4 digits of my brother in laws SSN, the last 4 digits of the checking acct they pay with or the acct number. I don't have any of those things and I explained this to the rep, explained that we always have this issue but explained that after a hassle they always end up helping me. I was a banker for 15 years, I would never advise someone to give any part of their SSN or checking acct number to anyone, even family nor would I ever be comfortable asking for it. I also do not get the bill for my residence as I explained to him. My sister is not in a good place and I don't want to bother her with trivial stuff as she deals with her husband's death, especially because he tried to avoid this happening long ago by adding me to the account. If I hadn't called from a number associated with the acct I might understand. If I was trying to do anything like disconnect service or add service I would understand. His other solution was to have me go to the local office where I would still have to have those things. I explained I am working and cannot go there and that I still won't have those things if I go there . I mean what the heck is the point of being added to the account as an authorized user? As if the frustration for this wasn't enough, the representative refused to allow me to speak to a supervisor without having the last 4 of the SSN, the last 4 of the checking or the acct number. I have literally never in my life had someone literally refuse to let me speak to a supervisor. I am beyond livid. My promotion is ending tomorrow. I do not want my bill to increase which is why I put the reminder on my calendar to call today. A satisfactory resolution would be to end the promo and to apologize for this ridiculous run around.

P.S. I felt it appropriate that Abu said "I'm sorry for your loss" but it felt weird that he said "May God rest his soul" or something similar to that. Too much and did not feel genuine.

My phone number is [protected]. The service address is 456 Northglen Ln Harriosnburg, VA.

On October 13th I logged into my xfinity account to see my bill and make a potential payment. I then noticed they were attempting to charge me for a month worth of services I never received. My xfinity has been cut off due to non payments. I have no problem paying what I owed but to see that I have to pay for services I did not received is a problem. I proceed to talk to a representative and notify them of this issue and they told me "I'm so sorry we don't have any control and cannot do anything about this" they then later on say "I can have your services cut on if you agree to pay this much by a specific date" I told him no because why would I pay full price for half a month of services. He then gets his manager and they tell me "I completely understand the problem but you have to pay the balance and it's nothing I can do." I then do a survey at the end stating the experience and how I would not recommend xfinity to anyone again. I then get a missed call October 14th from Comcast at 11:54am they leave a voicemail stating "this is in regards to my comcast account and please give them a call back". I then get another call from Comcast today October 15th at 11:19am in which they leave the same voicemail, this time I call them back thinking it's in regards to my issue and survey since they asked for a good time to reach me during the survey. A representative answers gets my information and says my balance and ask how would I like to make a payment. I inform her I would not like to because I am not paying for services I did not receive. She then agrees to transfer me to someone else and I get transferred to an automated message requesting a payment. I then wait until I can talk to another representative and a lady named Marquetta answers. She then asks about how would I like to make a payment. Once again I let her know the issue and she says oh "you only need to pay the past due balance for services to be restored." Then states that I have to pay before it is sent to collections which it is scheduled to do on October 13th. I let her know that's not the information that was originally shared with me nor was I told this was getting ready to be sent to collections and I would like to speak to a manager. I then wait but at this point my lunch break is over from being on hold for to long and ask can I schedule a call back. They agree to call back at 6pm and the manager that should be getting in contact with me name was Kelcy. 6pm comes and I don't receive a call back so I call the same number back again. I talk to a representative named Poli and I let her know I was suppose to receive a call back at 6pm and never did and would like to speak to a manager. She proceeds to get a manager. The manager that I am currently suppose to be speaking with name is Kirk. The manager answers and I let them know the issue as well I was suppose to be called back at 6pm and never received a call. She begins to tell me she is not sure why they would say the balance is this or that. As I begin to tell her I have been told wrong information and I will be filing a complaint with the CFPB she then states "I don't know why they would say that and I'm sorry and says how xfinity will charge me for the whole month but I would be credited next month". I then proceed to let her know that they are withholding information from me because this was never communicated from anyone I originally talked to and everyone is saying I need to pay a different balance. One person says I need to pay the total one person says I need to pay the past due. So in total I done had 4 people tell me different things and all they can say is sorry but not once did anyone bring up you will be credited just you need to pay this amount and how would you like to pay. She also states well if you would like to file a complaint I need to due so at Xfinity.Com. I asked so you all don't have a customer service and she states no they do not. So this whole time I been trying to resolve this issue they only been trying to have me pay the debt and not once did they bring up I need to go to Xfinity.Com for my complaint until I brought up the CFBP. So we get off the phone and around 6:47pm I get another call and it's a manager at xfinity. I let him know that they were suppose to call at 6:00pm and at this point I already talked to a manager and will be filing a complaint with the CFPB and no longer wish to be a Xfinity customer. He says "I'm sorry to hear that and have a nice day"

** Below is the Email sent directly to CCT Underground, as well as Hidden Valley Lake Property Owners Association. To be sent to Indiana Utilities Regulatory Commission if not fully remediated in 7 days.

Good evening,

Following the completion of a telephone/internet service installation to my neighbors residence, my property was left destroyed and an extremely weak attempt at restoration was completed today, October 15, 2019.

First, the crew attempted to bore the line across my front yard, which would make me responsible for future damage should it occur, rather than staying within the utilities rights-of-way which is in/near the road base, which would also require drilling the service directly to the home's utility entry point at a 90 degree angle, or as close to it as feasible, as per standard. While drilling, the bore machine operator bored directly through the water line to my home. The crew went to Arts Rental and got a small excavator, tore up and uprooted the grass throughout my yard while digging up their mistake, and piled dirt against my landscaping stone/decorative wall rather than the 40' of yard on the other side of the excavation. Bricks were shoved back and the balance of the wall has been compromised.

While backfilling, they didn't pad the water service with sand and dumped dirt directly on top of the service, which had a ~1ft gap below the plastic waterline and fittings, followed by slamming the bucket in an attempt to pack the soil. The issue with this is the plastic water line with 2 new fittings was not supporting and undoubtedly will not last without leaking following the unconventional tamping and as the soil naturally settles over time. The crew insisted on backfilling with waterlogged slop for soil from the water leaking for so long, which with the freeze/thaw coming in the next few months will make proper soil settlement nearly impossible. I assume this is intended to be a temporary repair and CCT Underground will hire a licensed plumbing company to replace my water service from the meter to the house in the very near future. Please advise.

Also I've attached pictures of how my property was left. While reviewing, keep in mind this is damage incurred due to an issue from a neighbors disrupted service and had nothing to do with me... initially.

A list of things that I expect corrected, or scheduled, within the next 7 days include the following:

- Water service to my residence that was damaged and improperly backfilled must be replaced with new waterline from the meter to the house, making it one continuous waterline as it was before CCT improperly attempted to install a service outside of the right-of-way and across my front yard. Work to be done by licensed plumbing company, bonded and insured.

- Oil stains from the bore machine throughout the property and on the public roadway, which is fully funded by residents via Property Owners Association. It's not the property owners responsibility to repair damages caused by CCT.
- NOTE: Oil stain damage/contamination also extensive in decorative gravel at/near the mailbox of my residence, which is now draining into the waterway causing an environmental concern. This should elevate remediation to an urgent level.

- Drilling mud from the bore machine throughout the decorative stone lining the waterway in front of my residence. Existing stone needs removed (as I had done a month prior to this mess) and dirt needs removed, new stone needs placed with Geotextile fabric between the soil and stone.

- The 2nd day/2nd attempt at boring the service in was done OVER a secondary culvert on my property at near-surface level, resulting in a large hump in the ground (indicating the service is not installed at adequate depth per state requirements). Due to the bore machine sitting on top of the culvert while installing the service, the culvert was also damaged by the weight causing it to be out of round, making it structurally susceptible to future damage due to structural damage. The culvert needs replaced, new topsoil/grass seed (sod preferably due to seasonal timing) and the service that was just installed needs relocated to a depth to protect the utility per code.

- Damage in 2 areas of my cement driveway (see pictures) that need replaced. Considering the angle that the bore machine operator chose to take in order to position the machine in my decorative gravel in the first place, and due to the damage to my second culvert as noted above, along with the amount of drilling mud settling in the culvert, the culvert under the cement driveway and the cement slab over the culvert (up to the closest engineered join) require replacement to ensure water flow and driveway reliability.

- While originally positioning the bore machine, the asphalt on Beechwood Cir within 2' of my driveway entrance was compacted causing a rough driveway entrance that was not there prior to CCT performing work. 2'X Width of driveway needs replaced to ensure road functionality.

- Yard restoration where the bore machine, excavator, and bore rod uprooted grass and damaged topsoil must have topsoil replaced, and seed/straw/fertilizer applied (again, sod preferably due to seasonal restrictions on grass growing before winter/freeze.

- Decorative landscaping wall that is now leaning needs replaced by a landscape professional, as we spent multiple thousands of dollars to complete landscaping in the last 2 years. I'm willing to meet with the landscaping company of your choice to determine timing, but I do not expect CCT to replace with a mismatch in brick/material.

- Beechwood Circle road asphalt needs decontamination of oil from the bore machine at minimum, but I will copy the POA on this email and allow them to make the determination on what's required regarding such oil spills and soil contamination leading into local waterways.

I hope CCT will restore my property to what it previously looked like prior to your crew doing such a disappointing job in installing a simple service. You may reach me by text or call at [protected] or email at Grubb.Tyler.[protected]@Outlook.com. I'd rather not have to escalate the matter to the Indiana Utilities Regulatory Commission, but I do expect full, complete, and timely restoration service.

Tyler Grubb
898 Beechwood Circle
Lawrenceburg, IN 47025

I set up and finished payment for a WiFi On Demand pass on last April, but I could not use it because I was not aware that under the same address there was another active Comcast account in use. Because of the poor connectivity, I helped to cancel the Comcast account and set up a new one under my name (user name: yaong_chen). I did not realize the WiFi On Demand pass was a recurring service until July, then I reached out to Xfinity representative and terminated the On Demand service. I didn't use that WiFi service at all but I was charged for three months without being noticed. I called in for a refund request on July but I didn't make a deal with the representative, while she promised someone would call me back shortly regarding the refund issue. However I did not receive any call from Xfinity, which made me call in again twice in October. In the first time the representative said her supervisor will contact me just because she cannot deal with the refund request for more than 90 days, but I did not receive any call again. For the second time, the representative was kind of rude and disregarded my refund request simply because it was beyond 90 days. I cannot accept this explanation. She said her supervisor will contact me within today, but again I did not receive the call. What a GIANT company Xfinity is!

On October 12, 2019, I had an appointment for a technician to come out between 8 am to 10 am. Also, I received a text message at 8:42 am confirming Xfinity tech is on the way and will arrive soon. At 11:20, I called Xfinity and spoke with Jasmine to inquire about the status of the technician. I was informed that the automated system had canceled my appointment. Jasmine stated, she had contacted a technician and someone would come out later in the day. The technician never showed to replace the Gateway for poor WIFI service that is NOT connecting to the three PODS that I purchase to help deliver more consistent WiFi coverage throughout my home! After speaking to another agent at Xfinity, Isaiah, he told me that another appointment had been scheduled for Monday, October 14, 2019, between 10 am and noon! This is ridiculous! In as much as I dislike using "despise, " I truly despise Xfinity and their poor service!

Dear Comcast/Xfinity, The survey I completed may not have reached you yet, so here is my review of your service.
For a bit of background the offer you made over two years ago, was a deal that I could not pass up. (Thanks)
Since that "deal" was offered, I have had to call Xfinity every year to plead my case to say somewhat within that monthly price. It is important to note that I DO NOT have: HBO, Showtime, Starz, The Movie Channel, Cinemax, or any other Premium sports channel.  I consider what I have is basic stuff and I was promised the cable, the TV, and the phone was to be bundled. Earlier this week I was forced to call your company to reconnect my service and the rep. David said after an hour pulse of conversation did restore the service for 10-days, which turned out to be only 24-hours. David did admit the phone was NOT bundled as I requested and the Nexflix was added he said by me via the box. But to stop the service I had to do more WORK by calling Xfinity for an additional hour? The next day, I was back on the phone, and handed off the three people, and was finally sent to the "so-called" Loyalty department? So, I have pay online what felt like  extortion  (noun: extortion; plural noun: extortion the practice of obtaining something, especially money, through force or threats.)
As it stands, I don't really know WHY Xfinity?  What are you doing for me to justify more and more and more money without doing anything additional?  Avargecost for bundle service. Can anyone somehow justify the milking for the service... I don't think so.
This is my review of your service