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1.0 44 Reviews

Collect Pros Complaints Summary

0 Resolved
44 Unresolved
Our verdict: Engaging with Collect Pros at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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J
8:49 am EDT

Collect Pros encante

I received a collection notice for eye or skin cream called enchant. I went to the website to see what it even was. The contact link did not function. The terms of service link did not function. On researching Collect Pros I find they are banned from doing business in Nevada, http://www.bbb.org/reno/business-reviews/collection-agencies/collect-pros-in-carson-city-nv-90017305#govtaction
This is a fraudulent business. There are numerous complaints online and all agree it is fraudulent. I ask they be banned from business in CA in addition to canceling any claims against me.I charge $65 per hour for my time and they have wasted 3 hours of my time already so I bill them $195 in addition to them cancelling any claim to me under the guise of reference number 1066225.
https://www.sitejabber.com/reviews/www.encante.com#answer_45875

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9:41 am EDT
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Collect Pros valere skin

I have received a notice from collect pros saying that I owe $98.71 to Valere Skin.

I don't know what Valere Skin is and I never bought anything from them.

I went on their website to dispute this charge and they have my phone number, email address, credit card number, etc.

This is fraud.

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9:24 am EDT

Collect Pros valere skin - $98.71

Received a notice in the mail from Collect Pros Payments Made Easy:
Reference Number: 1069937
Order Number: 1000269
Date of notice: June 10, 2016
Payment Due Date: 30 days of receipt
Overdue Balance: $98.71
Product: Valere Skin
Amount Due: $98.71

The notice stated that Collect Pros Made Easy is attempting to collect a debt for $98.71 the product was Valere Skin.
I have attempted to call the above company to dispute this bogus charge but no one answers the phone.
On their website they had this verification of debt notice that had my name, address, reference and order number, email, phone no:, product, amount due, purchased date 02-11-2016, IP address, card type and card last four.
They claim I used a visa card with the last four 6660.
I do not have a visa card with that last four numbers 6660.

I believe Collect Pros Made Easy is attempting to collect money on a product never ordered.

I am requesting that this company be investigated for fraud.

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ShutterJunky
Jackson, US
Jul 05, 2016 4:40 pm EDT

I ordered a sample for my mom about a year ago and no other purchase was necessary. I paid the 4.95 shipping and now they want me to pay 98.71 for something I never asked for or ordered and I am not paying it. I received a pink letter in the mail with no way of contacting them except by website which has a virus and is shut down by my virus software. I can't even contact them to tell them to go to you know what. This is a scam and I will not pay it.

Is Collect Pros legit?

Our verdict: Complaints Board's thorough examination reveals Collect Pros as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Collect Pros stands out for its commitment to quality and security. Clients considering Collect Pros should delve into its customer service record to gauge compatibility with their expectations.

Collect Pros earns 91% level of Trustworthiness

Perfect Trust Endorsement: Collect Pros achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

A long registered date for collectpros.com can be seen as a positive aspect for Collect Pros as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Collect Pros's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Collectpros.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Collectpros.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Collect Pros and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on collectpros.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While Collect Pros has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 44 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Collect Pros. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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M
6:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Collect Pros regenify eye and valere skin

I received a notice about a debt of purchased items . I received this notice on may 13 Friday notice date was may 9th given me three options to making payments and a phone number that only has a recording of same info so when I get on their internet site and attempt to file dispute it first asked for the reference number when I put that in my info came up where a purchase off my card was made for such product I listed above. how they had this info is beyond my knowledge and no product was ever sent to the address or that would of tips me off sooner. Yet saying all that to say this personnel info popped up and said your dispute has been acknowledged and gives me three payment options again. This is some type of scam. I will contact the District Attorneys office about this. there is debt n identity theft going on here.

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vern mn
, US
Jun 10, 2016 8:53 am EDT

Check your March bank statement they took 98 dollars out of mine for the free trail and sent me a pink collect pros letter saying I owe this debt I have proof I don't and when I go to dispute it I can't its a scam

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platinum built
, US
Jun 01, 2016 7:01 am EDT
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I consider Regency Eye cream is deceiving the public allowing the public to believe they are receiving free product. I received item in mail with no bill and no return address. I thought I was receiving a free trial product. Not satified with product due to irritation, I disposed it. No bills came and then I received a collection notice for $99.01 in mail. I consider this to be a scam. I am going to pay it due to the fact they are threatening to destroy my credit. There should be someone out there that has more control on companies proclaiming false information. I should have realized

ComplaintsBoard
M
8:14 am EDT

Collect Pros FRAUD - free sample of Allegro Anti-aging; pay shipping charge

Initial contact online; after credit card info given, message informs that follow-up monthly supply would be $60+ charged monthly (or $120 for 2 co-beneficial products); I immediately deleted credit info & cancelled free product; my phone rang immediately with a caller who had a heavy India accent. I repeatedly said "No!" and demanded that all of my credit and personal info not be retained. I cancelled any and all "free" orders. Caller reluctantly agreed. I called Chase fraud division, and was informed that a charge was billed to my card. Chase cancelled the charge. I asked for and received a block on any and all amounts attempted to be charged by this would-be creditor. I was later informed of a subsequent attempt to charge a larger amount to my card. Now, months later, a pink letter arrives from Collect Pros attempting to collect $70.04 (and threatening subsequent actions if I do not pay or send a written letter of dispute within 30 days. How do we stop such FRAUD?!

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Update by mike galimore
May 10, 2016 8:16 am EDT

Initial contact online; after credit card info given, message informs that follow-up monthly supply would be $60+ charged monthly (or $120 for 2 co-beneficial products); I immediately deleted credit info & cancelled free product; my phone rang immediately with a caller who had a heavy India accent. I repeatedly said "No!" and demanded that all of my credit and personal info not be retained. I cancelled any and all "free" orders. Caller reluctantly agreed. I called Chase fraud division, and was informed that a charge was billed to my card. Chase cancelled the charge. I asked for and received a block on any and all amounts attempted to be charged by this would-be creditor. I was later informed of a subsequent attempt to charge a larger amount to my card. Now, months later, a pink letter arrives from Collect Pros attempting to collect $70.04 (and threatening subsequent actions if I do not pay or send a written letter of dispute within 30 days. How do we stop such FRAUD?!

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3:27 pm EDT

Collect Pros account

I got a pink letter in the mail today saying i owe 89.00. I do not owe any money because i did not order anything. I tried to call and its automated and the website doesnt help much eithet. This is very upsetting to me. I have a feeling it is fraud..looks to me like alot if people think the same. What do i do now?

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Debdowrt
, US
Aug 24, 2016 5:57 pm EDT

I got same letter in the mail. I tried to contact and number is not valid. So they say it will hurt my credit. What do I do?

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Marilyn Schet
, US
Jul 08, 2016 6:17 pm EDT
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Please let me know if you hear anything. I got the same type of letter and will not be responding to them or sending any money.

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N
3:18 pm EDT

Collect Pros garcinia health max

I ordered some of this product in January because i went to a site on Facebook that was an advertisement and it said i had won these products, all i have to do is pay $4. 95 shipping and handling for 2 products which was charged to my credit card. That was all i agreed to. It was a trial product and i was suppose to let them know if i wanted to order any more, and i didn't order any more, neither did i receive any more products. When my February credit card statement arrived, i had a charge of $59.95 from a company i never heard of, and i knew i never had made any charges or received any product for that month and still didn't receive anything, so i canceled my credit card. I shouldn't have to pay for something that is suppose to be free and for which i already paid the required shipping and handling charges!

Read full review of Collect Pros and 5 comments
Update by nancy hensley
Apr 11, 2016 3:23 pm EDT

I received 2 collection notices : 1 for $79.95 and another for $89.95. and i don't know what it is for, since i didn't receive any more of this product!

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jonhenry754
jonhenry754
Delray Beach, US
Apr 30, 2016 4:49 pm EDT
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I ordered the Garcinia Health MAX at $4.95.

Was shipped the Garcinia Health MAX along with a bottle of Cleanse Blast, not ordered.

Credit card was charged $9.9, meaning $9.90 and of course contacting them provided no response to date.

Then come the two pink letters from Collect Pros "THIS IS AN ATTEMPT TO COLLECT A DEBT", explaining as a courtesy, that I must have overlooked payments of $89.95 for the Garcinia Health MAX and $79.95 for the Cleanse Blast respectively.

Real LOUSY

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Eugenia Ashley
, US
Apr 13, 2016 10:32 am EDT

Collect Pros
Collect Pros Contacts & Informations
Posted: 2016-04-13 Eugenia Ashley
Garcinia Health Max
Complaint Rating: 100 % with 1 votes
Contact information: Posted 2016 4-13 Eugenia Ashley
Pacoima, California
United States
I ordered some of this product in February because i went to a site on Facebook that was an advertisement and it said i had won these products, all i have to do is pay $4. 95 shipping and handling for 1 product which was charged to my credit card. That was all i agreed to. It was a trial product and i was suppose to let them know if i wanted to order any more, I had until Feb. 28th to cancel and I called and cancelled on Feb.24th 2016. I never heard anything else from them until a received a letter from Collect pro stating I owed 89.95. I have tried to contact them but all I get is automated service telling me how to make my payment. I have made several attempts to contact the company of Garcinia but no one answers. I feel I dont owe anything to this company because I cancelled before the dead line.

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TammyKR
, US
Apr 13, 2016 9:58 am EDT

I am having the same issue. I ordered the free trial for Garcina Health Max and was charged for Shipping and Handling and then had a charge of $89.95 on my card from this company. I looked for any contact info (email or phone number) but found nothing to cancel this charge. I cancelled my card so no more charges could come thru and now have this Collect Pros sending me notices to collect this dept. I tried to contact someone at this company and received no response. Not sure how to resolve this since there is no one to speak to at either of these companies. I'm glad I cancelled the card though since it looks like they keep charging and not sending any product. I noticed quite a few people on facebook for this company having the same issue.

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halfwit
Milano, US
Apr 12, 2016 6:31 am EDT

I ordered Idol Lash and it is a scam. It was a "trial" purchase and never ordered do to it not working. Now, I am being harassed by a collection agency for $85.94 for payment.

Do not order Idol lash or you will find yourself in the same situation. I am trying to contact both and can not so far.

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Lidyla
, US
Apr 11, 2016 9:53 pm EDT

I have had the exact same issue. They are asking for a total of $169.9. I have tried to contact this "Collection Pros" company but I cant talk to a real person. what concerns me the most is after going oline i saw that they had a lot of my personal informatin linked to this fraudulent debt. Not sure what to do and if this is really liked to my credit...

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2:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Collect Pros collection. letter

Attempt to collect a debt for 89.95. My bank alarmed me that the transaction is fraud since has an overseas address. I disputed the charge, got a new credit card to avoid malicious charges. I did not receive the product and today I received a letter from credit pros today advising me that I owe this much. I tried calling but it was just a recording. Went to their website and there is nowhere there to dispute the charge.

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Michelle Andrus
, US
Jun 02, 2016 4:59 pm EDT

Has anyone been able to get a hold of Collect Pros. I too got a letter for the Garcinia sent from Blue Fox which stated that it was a trial offer and you pay postage only. That was in January 2016 and yesterday, June 1, 2016 I received a collection letter from Collect Pros that I owe $159.90. When I called Blue Fox they stated that I had 14 days to cancel the subscription if I wasn't satisfied. I am furious because I cannot get anywhere. Help anyone out there about what I have to do. Thanks Michelle Andrus!

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T
11:03 am EDT

Collect Pros received 2 letters from this questionable company

I received my first letter from this "Collect Pros" for an amount of about $34.00, for what company I do not remember my husband paid it due to it being a relatively small amount. But then Friday of last week we received another Collection bill/notice from this very questionable company for $96.86 for a company by the name of Rejuviderme. I called Rejuvidreme and they stated I am not in their system they have no record of me ever being in their system.
They have never sent a bill to me and they also stated that they never use collection agencies unless it is an extreme problem. The "Collect Pros" also threatened to ruin my credit if I did not pay this questionable bill. I'd like to see this questionable company put out of business for good. So I have reported this "Collect Pros to the BBB of Nevada in which they responded that they will get back to me as soon as they have completed their investigation of this "Collect Pros" company.

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Update by Tonieaw
Apr 11, 2016 11:15 am EDT

This "Collect Pros" seems to be a scam company that uses threats to your credit and infecting your computer with a virus.NOT GOOD certainly not trustworthy. Avoid at all cost!

Update by Tonieaw
Apr 11, 2016 11:11 am EDT

This "Collect Pros" seem to be a scam operation you can not speak to anyone when you call the telephone number they provide and they try to keep you from disputing the charges by trying to infect your computer with a virus and then when you manage to get to the section to write in your dispute, they never responded to my dispute of this very questionable bill And you can't speak to any one there is only a computerized message without the option to speak with customer service or anything at all where you can actually speak with a person.

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9:13 pm EDT
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Collect Pros collecting a debt

I received a letter from Collect Pro claiming that I owe $87.63 to a company call La Cream Skin Care. I called this company and they said that I do not owe them any money and to just ignore this letter. I thought that I would Google this Collect Pro company and see that they are trying to scam people out of money, so I found your complaint form on line and decided to fill it out and submit it.

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Mary Blalock
, US
May 03, 2016 10:07 am EDT
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I ordered product Allegra in February I canceled immediately for any more orders I email them I call them everything was cancelled now collect Pros send a letter stating I need to send them $70 and $0.04 to clear my debt cannot reach anyone what do I do about this letter I don't have the money to pay it

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mooocow3
, US
Apr 08, 2016 11:24 pm EDT

don tfall for it.

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C
12:22 pm EDT

Collect Pros beauty labs

I received a bill stating that I have to pay for this product. I cancelled this product when I found out how much it will cost me and I also informed them that I sent them back without even openning it.
I dont have any documents cause I already send it back. I will pay if I owe them unfortunately I returned the product. My credit score is 806 cause I pay anything that I owe right away. If I received another bill from this company, I will report them to BBB.
Refererence number 986094 Amount they are collecting:$87.63
Company where the product came from: Beauty Labs
Thank you,
Clarita Floresca tel no. [protected]

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10:12 am EDT
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Collect Pros allegro anti-aging

unauthorized credit card charges . I ordered a free sample of Allegro and paid the shipping charges of $4.95 The next I knew I was charged $109 on my credit card I order the free sample from a fraudulent site that I was lead to believe I was ordering this free sample from Robin McGraw products, Dr Phil's wife. That was not true however. I called the phone number that was on my credit card for the product and was assured they had taken off my credit card. They didn't and now I get this notice for $70.04 as an over due balance, Of what? I didn't order anything. Apparently this is a scam as well. I called the number on this pink letter I received but you can't talk to anyone. This came from a place in Pacoima CA . These scams need to stop ! Both for the products people are scammed into and these scamming collectors.

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4:03 pm EDT

Collect Pros equinox day night/ rvtl anti - aging

Just got a letter stating that "this is an attempt to collect a debt".
I have never ordered anything from this company.
I tried to call, but got a message telling me how to pay this bill.
I went to the website (www.collectpros.com) but got the same thing.
There is no way to get ahold of a person to dispute this claim.
I have seen on the internet that many others have received this same claim and that it is just a scam.
They provided reference #1031264 - Amt. due $144.16
Their address is Collect Pros LLC
12924 Pierce St. #101
Pacoima CA. 91331
To make a payment over the phone call [protected]

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LutherJG
, US
May 12, 2016 11:15 am EDT

I ordered the equinox anti aging cream and I received a pink letter asking for payment of an item that I did order, but I only ordered a trial size for $4.99 and have not gotten any more products so what is the bill for? I have called all of the numbers advertised here and on the pink letter but I can't reach a real person to explain to me why I received a bill.

Luther

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D
1:13 pm EDT

Collect Pros idol lash

I am being charged for products I did not order. I did request a trail sample for which I received and paid for. Company charged my account a second time and sent products. I wrote refused on the package and returned it to the post office. My bank credited my account as the saw I was charged twice. Now this company has sent me to a fraudulent collection company. When I call both companies NO ONE ANSWERS The phones. Ridiculous

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2:56 pm EST

Collect Pros La Creme Skin Care product for $43.82

Automated phone calls saying I owe this money when I don't. I had used it in the past on a credit card. Now received a letter from Collect Pros at the above address. Tried to phone the number - everything is automated. If I don't pay, they will file a judgement against me. Really? I have left word with the customer service at La Creme and will see what they think about all of this. Why don't they get a real job like the rest of us!

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6:52 pm EST

Collect Pros bella labs or la creme

I received a pink letter today from Collect Pros stating that I owed $87.63. It does not state the name of the company I owe it to, but it has to be one of the two above. I ordered free samples and cancelled once I found out that it really cost $87.63 a month and asked for some refund, which I received. I have never received any more products and do not owe them anything. How do I resolve this? I tried to contact Collect Pros by phone, but only got a recorded message. I tried to go online to collectpros.com, but couldn't find anything under this name. How do I stop them?

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TickedOff1234567
, US
Mar 07, 2016 1:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Ditto for my experience with this "company". I received a pink letter with a notice that I owed money for the scammers Bella Labs. What a nightmare these guys are! Did not receive that product or that order #. They obviously have my card # (or the last 4 digits of it) and look legit, but this also looks like a scam.

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Wanda Hoopengardner Hein
, US
Mar 02, 2016 2:37 pm EST

I had the same experience, too with the same product. It has been almost two months since I received the collection notice. I have not paid them any of the money. They charged my credit card, but I disputed the charges. I checked my credit report, and the charge is not on my credit report. I am hoping this letter/collection agency is a fraud. Has anyone else checked their credit report to see if these charges actually show up on it? Thank you!

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BarbaraWhigham
, US
Feb 10, 2016 4:37 pm EST

I am grateful to read these two comments, my experience is exactly the same and according to the letter I am expected to pay the amount by 2/13/16 though I received the letter on 2/4/16 22 days after it was supposed to have mailed, certainly not giving 30 days to even find out what it is all about. So far I can not find a way to contact anyone . Does anyone know how to get this matter defused?

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jovifan
, US
Feb 08, 2016 9:39 pm EST

I had literally had the exact same letter and experience with the same product. Thank God i found this before i sent off money! I just got a automated message telling me to go online and dispute the letter and as i typed it in, this is what i found. Thank you for posting and as the old saying goes, buyer beware.

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8:23 pm EST

Collect Pros debt collection notice - fraud

Receive Courtesy Notice regarding an Overdue Balance. of $43.82 for a product Biofinite. Notice states that I can make secure payment online at www.collectpros.com. or over the phone by calling [protected].

Biofinite along with another face cream was a free sample, with subsequent orders sent each month thereafter. I called the company to cancel so that they would not send additional orders and charge me. I was told that they had mailed the second jar but they would cancel the order. I notified my IRS Credit Union, and the monies were put back into my account with the Federal Credit Union.

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11:10 pm EST

Collect Pros collection

Received a pink letter today from this company stating that I owe $35.00 to a company called La Creme, I did buy a few months ago one jar of cream from them but paid before shipping. tried to call this Collection company and of course no one answers, called La Creme and they said they have been a getting many complaints about this company, I asked how come they are not doing anything about them, and got no explanation..BE AWARE...i'm not sure why the police is not involve..

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Norwil
, US
Feb 23, 2016 6:41 pm EST

I got a pink letter today coming from Collect Pros asking me to pay an amount of $85.94 for the payment I didn't purchase. This is obviously scam. I did purchase before of idol lash which cost only $10 and I already paid it using my prepaid master card and have received the product long time ago. Yet when I check the reference number from the Internet it was shown that I again ordered the same product last 01/23/16 which I did not.

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2:38 pm EST

Collect Pros forskolin belly buster

Collect Pros
Collect Pros Contacts & Informations
Posted: 2016-January 13 by Mike.Friddle
Collections scam
Complaint Rating: 99 % with 136 votes
Contact information:
Collect Pros
P.O.BOX 4133
Woburn, MA [protected]
United States
collectpros.com
Recieved a letter in the mail from a collection agency which is being run out of a P.O. BOX in Woburn, MA. The letter states that I have charge that is in collections for somthing, someone called Forskolin Belly Buster. I have attempted to call this shady operation but not to my surprise, there is no one who answers the phone. Would be curious to hear from others who may have recieved a similar letter as I will be pursuing legal action to it's fullest . I paid for Forskolin Belly Buster with my America Express card at time I order the product.

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10:57 pm EST

Collect Pros a request to pay a debt for non-payment for miracle phytocermides

I received a collection letter for an alleged debt on January 26, 2016. ( the date on the letter was January 13, 2016) To the best of my knowledge, I have not received this product in the past. To be fair to this company, I sent them an email requesting additional information( date of purchase, company purchased from, etc) I normally use one of my credit cards when purchasing online so even if I did purchased it, it would have been paid. If provided proof that I did purchase this, I would certainly pay. Having been scammed in the past on computer IT, I am suspicious that this debt is valid.

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Jackfm
, US
Apr 19, 2016 11:29 am EDT

Yesterday I received a Notice to collect a debt from Collection pros for an item I was foolish enough to buy online. I did indeed purchase their product. What I didn't do was order twice as much. At the time of purchase I paid with my credit card the amount due in full. When I received their product and it was 2x the amount I ordered I immediately suspected they were scamming me. Sure enough today I received a pink letter from Collection Pros dated 4/8/2016 with the header "THIS IS AN ATTEMPT TO COLLECT A DEBT". You can see where this is going? They send me product I did not order then without any prior notice I get this collection letter. That's the scam. Send order out the door than follow up with collection letters? This is America - not Russia and I'm not going to telegraph my plans for Collection Pros. Let's just say it's time to make some noise and put these scam artists out of business. If you're reading this Collection Pros make note of my name. You will hear it come up again. RIP OFF! THEIR PRODUCT IS " CLEANSE BLAST". IF YOU SEE THIS ADVERTISED RUN AS FAST AS YOU CAN IT'S A SCAM!

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