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CB Internet Providers Cogeco Horrible connectivity...Inability to speak to an actual person
Cogeco

Cogeco review: Horrible connectivity...Inability to speak to an actual person

S
Author of the review
3:45 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

So tremendously frustrated. For over a week now we keep losing internet. I call and select the appropriate options to speak to a tech support agent. I get rerouted to a robocall that tells me to disconnect my modem and see if that works (spoiler alert: it doesn't!) and then the call is disconnected.
Try the online chat. Make the appropriate selections to speak to someone in tech support. I get redirected to sales. Sales rep tries to connect me with tech support, the chat gets disconnected.
Try calling again. This time I select sales and ask to be redirected to tech support. The person in sales gives me a "direct line" to tech support. I call that and it's an automated message telling me to activate my gift cards.

Recommendation: Avoid at all costs!

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  1. Cogeco Contacts

  2. Cogeco phone numbers
    +1 (855) 701-4881
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    Customer Service, Ontario
    +1 (866) 261-4447
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    Shopping & Moving, Ontario
    +1 (866) 428-3517
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    Billing & Account, Ontario
    +1 (855) 208-5854
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    Customer Service, Quebec
    +1 (866) 921-5792
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    Shopping & Moving, Quebec
    +1 (800) 665-5151
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    Billing & Account, Quebec
    +1 (877) 822-5831
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    Business Solutions
    +1 (855) 494-5853
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    Business, Customer Service
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  3. Cogeco emails
  4. Cogeco address
    5, Place Ville-Marie, Office 1700, Montréal, Quebec, H3B0B3, Canada
  5. Cogeco social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 20, 2025
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Cogeco Category
Cogeco is ranked 21 among 63 companies in the Internet Providers category
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