The complaint has been investigated and
resolved to the customer's satisfactionResolved Coast To Coast / Grand Getaways — Cancel the membership and get refunded
resolved to the customer's satisfaction
Don't get trapped! I bougth into Grand Geteways that thinking can go on vacations with great price just as the presenter shown me too. I was at their calypso cay florida orlando office on June 5, 2o11. By that time, I left my daughter 10 whom I took to FL. for National competetion with her older brothers at hotel thinking I will be back soon. I didn't have food or drink for thiembecause I was told only take 60-90 minites. Thinkg I can get all they need on the way back in time to feed my kids and prepare my daughter for the competition. I was told if I sign up membership, I can get out there quick. I started there about 10:00AM, the presentation shown many good deals, than sales person start to talk to me, they even shown me the requests by members with their names, date of request and good price, range all from $199.00-$249.00 per week, they even mentioned some celeberty being their member was visiting. I beleived them and eager to get out of there go back to take care my kids eapecially my daughter who has a competition at 3:00PM at ESPN Wide World of Sports Complex. They rushed me through, I didn't even hear there is a three days of grace periond to cancel. All I was thinking is get the paper work done and get back to my kids. I finally got out around 2:00Pm left very little time for my daughter. I rushed her to ESPN Wide World of Sports Complex without good preparation and late. She end up didn't even get palced. I feel terrible about it, so did she. My bad luck is not over, when I had a little time to site down to think, I suddenly realized that I forgot I have to pay for my older son's SAT classes during the summer which I spent on this vacation club. So I went back to their office on June 9th 2011 to cancel this membership, you can imaging, their attitude change dramatically. I was refused, even thought I told them I wasn't aware of three days cancellation policy and I have no money to afford it(even though in the contract says that if you can't afford, they can't have the contract). I came back to PA, feeling so guilty on what I have done to my family: My daughter lost her opportunity to get medals because of the never-ending vacation club meeting and the intimidating from sales person; I'm not going to have money for my son to go to SAT classes. I searched this company, they got many complains already. All these make me so frustrated, finally I got into a car accidnet in July, almost got killed. I also quoted for few time, the deal they give to me is way more expensive than the once I can find off the web myself: cruise, airfare, hotel, resorts... I called and e-mailed the sales person Michelle Schuda trying to ask her to help me cancel the membership and get refunded, she end up left the company. I tried to contact Denise, one of other sales person, when I called, I was questioned like a spy. I have no money to pay and lost my daughter's champion, my son's SAT class fee, and so truamatized got into a car accident. When I stopped the payment, they start to collect me. My friends are trying to help me by reporting my case and this company to Fox New, Florida Real Estate Commission fraud department and file a lawsuit against them. Now I am doing whatever I can do to get my money back.
So people watch out, don't get trapped, when you try to get your money back, you can't find them. If they are legitmate, there won't be a probelm for me to get refunded under my circumstances, there is no reason for this compny continue to hold my money not refund me.
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