WSJ Wine
Reviews and Complaints

They explained everything to me. Very friendly staff. They offer 100% money back guarantee on their wines! It is a no brainer for me!

I have never ever had a problem with ordering wine,whether it be online or talking to them in person. Usually I try to keep the price range within 12 to $15 a bottle.

I have been very happy with the company. Their website invites you to rate each bottle purchased. They are very flexible about customizing each order according to the taste rankings provided. I have had only had two bottles I was not enthralled with and was given a refund on my credit card, no questions asked. Fed EX deliveries are sometimes spotty, but that is their issue, not WSJ.

I ordered the initial offering for the Premium Club. After I ordered it I realized it wasn't a good time for me to start with a subscription club, so I contacted them asking them to cancel. Unfortunately, it had already shipped. I accepted the case and asked them to cancel my membership, which they did immediately, without question, without complication. Though brief, it was a positive experience. I found their customer service to be positive and easy, unlike many others' experience described here.

I am reading all of these negative reviews and wonder whether we are the only member who has had a positive experience with WSJ wine. We have yet to receive a bad wine and have been pleased with the variety. I quickly learned to cancel unwanted shipments way before shipment and I have never received notice of pending shipments. Other than that I've been completely satisfied.

Last year we had a problem with a shipment, my fault as much as theirs. Customer service was pleasant and efficient and immediately solved the problem. Their response went above and beyond my expectation, making me a very satisfied customer.

I learned of this when an advertisement came in something I ordered; my coworker and I decided we should do it together and split the package. We agreed on a mix of reds and whites and even received 3 FREE bottles of red. So we received a total of 15 bottles to split up between the two of us which was pretty great. The bottles arrived in the time frame they said they would, they arrived in perfect condition, and each bottle we tried was amazing. The only thing we had to be very careful of is their auto-renew. This is a monthly or 6 month subscription, I'm not completely remembering, but neither of us finished our 7 bottles in the amount of time prior to renewal so we cancelled, but I definitely recommend this if you're a wine lover!

WSJwine executives are oblivious about the uncaring attitude of their customer service representatives, especially to their Indiana customers. This is in part about the private courier service that WSJwine uses to deliver orders to paying customers in Indiana. Now, here is where WSJwine is getting a deservedly bad rap. The WSJwine customer representatives are giving false information to Indiana customers. They tell us that Wine Direct out of Ft. Wayne, IN is our designated carrier, That is inaccurate. I called Wine Direct and spoke to the fulfillment rep. He said, OMG!, I have receive multiple calls from disgruntled WSJwine customers daily! He said, I have a number that you (I) can call. The number he gave me was another vendor in Ft. Wayne, IN. The lady answered my call and said I'm not even surprised anymore, I have received so many calls from WSJwine dissatisfied customers. She said, I do have the correct number to call. I called ***264 and low and behold it is a different Wine Direct, however, they WILL NOT return my calls. So there you have it! I ordered my wine on November 8th and here it is December 4th and still no wine delivery! WSJwine did keep my money though! One more thing, I do not understand how a prestigious organization like the Wall Street Journal, New York City would even allow their name to be affiliated with WSJwine! I do have an email prepared for the Senior Vice President of the Wall Street Journal o behalf of all the WSJwine customers who have been rear ended by this company! Also, I will be contacting the Better Business Bureau. ***UPDATE*** After emailing the Senior Vice President on 12/4, I received numerous phone calls and my wine was delivered first thing Friday Morning 12/6. Also, I cancelled my subscription this morning 12/9 and also ask to be removed from their mailing list. I will NEVER do business with this company again and you shouldn't either!

I am writing to tell you about a recent very negative and suspicious experience with the Wall Street Journal Wine Club. My uncle passed away over 5 months ago he had a bill in his possession for the Wine club. We contacted them and told him that he had passed away. The wine had not been received and was returned to the company. They state they cancelled his bill and account. Since that time, we have gotten 2 bills (April/May). We contacted them each time they informed us that in the system it showed that we spoke and that his account was resolved. They stated that we should ignore the bill and that the billing department just had not caught up to the new information. Yet again today August 22 we received another bill for the same wine and a warning that collection may be called. I contacted the company again and asked for a manager. The manager proceeded to tell me that there is no record of my contacting the company and that he would not speak to me unless I sent him a copy of the power of attorney. I asked for his supervisor or the billing department this man Luis(who would not give me his full name) said there was no one above him to talk to and that customers can not talk to the billing department. We went around in circles for some time until I choose to end the call. First of all the red flags went up for me in that I had resolved this bill many months ago and we have no obligation to them. Probate is long over. 2ndly when someone dies if required you could ask for a death certificate and or a copy of the court order for the personal representative, but a general power of attorney does not apply. I became very suspicious at his request. We also closed out al his accounts and for the large majority they were happy to be informed- no hoops necessary, this included all credit cards etc?.

As stated this issue had been resolved the customer service people, we had spoken to stated so. This Luis would not budge nor provide me with anyone who could help he was a complete gate keeping stop gap who clearly didn't know what he was talking about. I would not trust this company, nor would I recommend it to anyone. They have serious billing and staff issues. If they needed proof of death, I would have sent it out in March, at this point I am highly suspicious. The fact that I could not speak to anyone else who may be more helpful is a big red flag. Do not support or trust this company!

Initially my experience was fine and I had no problem changing/skipping my delivery online. The wine was delivered carefully packed and undamaged.
After a couple years the emails pushing to buy special shipments were filling my inbox. This led me to ignore most of them. Then they slipped into one of them that they were sending me a special shipment that I had not ordered and was not part of my regular schedule, but that I could call to cancel it. Guess what - there was no way to do this online. I was irritated I had to, as an inconvenience to me, call them during their business hours and be on hold until I got a customer service rep who told me that special shipments can't be cancelled online - you have to call. As such, there is no documentation. Luckily, they did cancel it. Bad policy.
They especially push wine during the holiday period and I do not like a case of wine delivered during winter because of what might happen to the wine sitting in delivery trucks in subzero weather and given that bad winter weather is really unpredictable. Online they have a limit as to how far out I could push my delivery, which I pushed to January, and my shipments, when I had them, were usually near the end of the month (However, I fully intended to then push it out to March or April). However, the last straw was when I received an email on Dec 25,2019 saying "shipping soon". This was about 3 weeks earlier than it should have been. Some kind of tricky way of hoping I wouldn't notice this on Christmas Day and it would get past me? It was obvious to me that the correspondence was deliberately programmed to be sent on that day. Further, when I went online to immediately push out the delivery for 3 months, the website had an error message and was dysfunctional for changing orders. Yeah, how convenient. I could not find any way online to cancel my wine club account either. I didn't have time to call during the holidays. I sent two email correspondences cancelling the shipment and cancelling the wine club. I asked for documentation. The auto email I received said that due to the amount of correspondence, they won't get back to me for 72 hours. I just wonder how long I would've had to sit on the phone had I called. They never sent back confirmation of my cancellation, as I requeted. However, after a few days I checked and it shows "cancelled" on my account.
Bad customer service. Pushy sales tactics. Slippery dirty tactics to get cases mysteriously delivered to you. Very limited online ability to change orders - especially if you only want deliveries during spring and fall. The wine is fine if you are not picky.

I recently ordered some wine from WSJ Wine on May 8th, 2020. I was excited to try out their introductory offer and was looking forward to receiving my order. However, after placing my order, I noticed that I was charged twice on my card statement. I was quite concerned about this and decided to call their customer service line to resolve the issue.

Unfortunately, I was on hold for almost two hours before I gave up. I was frustrated and decided to send multiple emails to their customer service team. However, all I received were auto-replies telling me that they would reach out to me in 48-72 hours. It has been 10 days since then, and my order status still says "preparing to ship."

I was quite worried about the duplicate charge, and I had to dispute it with my financial institution. I may have to do it again if I don't get an update by the end of the month. I am also concerned about any recurring charges, and I am not able to cancel my subscription. I would advise anyone not to subscribe to WSJ Wine.

However, I recently made an inquiry with the Better Business Bureau about their customer service. To my surprise, I received an email confirming that my subscription was cancelled just a few hours later. Not long after that, I received a call from WSJ Wine's customer service team to resolve the duplicate charge. I am happy to say that everything has been resolved.

If you are having issues with their customer service, I would suggest going through the Better Business Bureau for quick results. Overall, I am satisfied with the resolution, but I hope that WSJ Wine can improve their customer service in the future.

I gotta say, I've tried out WSJ Wine a few times now and I'm still not sure how I feel about it. I usually go for the fancy wine package twice a year, but I always end up cancelling the other ones. The wines are hit or miss - sometimes they're pretty decent, but other times they're just plain ordinary and overpriced.

I did a little research and found out that WSJ Wine is actually owned by Laithwaites, which is a big wine club company from the UK. Apparently, they buy up a bunch of wine from different labels and then sell it at crazy high prices. I mean, I get it - they gotta make a profit somehow. But it still feels a little shady to me.

The marketing is definitely overhyped. They'll talk up a certain vintage or appellation and then make it seem like their wine has all these amazing attributes. And don't even get me started on the "discovery" wineries that are supposedly right next door to Lafitte. It's all a bunch of baloney, if you ask me.

That being said, the $69 intro deal is actually pretty sweet. And if you're not into the quarterly wine shipments, it's super easy to cancel online. Sometimes they do offer some really nice assortments at a good price - especially the French, Italian, Spanish, and Portuguese wines from lesser known regions. But I've noticed that the New World wines are usually lacking.

My advice? Don't buy into the hype. Look up the wines on Vivino or other wine sites before you make a purchase. And honestly, I've found better deals at flash wine sellers and even my local warehouse store. So while I can't say I wholeheartedly recommend WSJ Wine, I also wouldn't completely write them off. It's just a mixed bag, you know?

I was quite taken aback when I stumbled upon WSJ Wine, a website that claims to offer a wide variety of wines for purchase. I decided to give it a try and ordered a case of wine to be delivered on Valentine's Day. However, I was in for a rude awakening when I found out that by ordering a single case of wine, I had unknowingly enrolled in a "Membership" with recurring payments. This was not made clear on their website, and I felt like I had been duped. It was a classic case of consumer fraud, and I was not happy about it.

To make matters worse, I discovered that the website was not user-friendly at all. When I tried to print the website pages, it would not print the image, but instead popped up a lengthy and one-sided contract that was hidden from anyone who was simply interacting with the website and not printing it. This was a major inconvenience, and I felt like I was being taken advantage of.

But the real kicker came when WSJ Wine was unable to deliver a single shipment to my house. My address is easy to find and receives many deliveries, but there was a disconnect between WSJ Wines and FedEx. WSJ claimed that their system had "generated" an address for me, which made no sense at all. Why would a merchant "generate" a customer address? It was all very confusing and frustrating.

Finally, after two months of waiting, I received a frantic call from FedEx saying they needed a "suite number." This was because FedEx was, once again, trying to deliver to a random office building instead of my home address. It was a complete mess, and I was beyond fed up with the whole situation.

In the end, I wasted hours of my time and was left feeling incredibly frustrated by these scammers. I was relieved when I finally received the one shipment and was able to cut off all connections with them. I would not recommend WSJ Wine to anyone, and I hope that others will be wary of their fraudulent practices.

I put in an order on December 16th for my sisters to receive a delivery from WSJ Wine. I got an order acknowledgment, and my credit card was charged. The delivery range was supposed to be from December 22nd to December 26th. I checked on the order several times online, but each time it said that it was unable to provide information at that time. On the 26th, we emailed and called to inquire about the status. The customer service representative said they could not locate the record, despite having my customer number, order number, and copy of the email acknowledgment. They said they would escalate the situation and respond within 24-48 hours. I have emailed every 48 hours to get an update and have received the same response. It is now January 5th, and I have received four more email responses that they are investigating, but there is no explanation, no resolution, and no idea when it will be handled. By this point, most companies would have apologized, canceled the existing order, and provided some kind of alternative arrangement to fix their error. My only logical assumption is that they have no wine to ship as a replacement. I have been a WSJ subscriber for over 30 years and have ordered for my sister in the past. I will never order from them again! My advice is to find a reliable supplier and let these guys go out of business.

I gotta say, I wasn't too impressed with WSJ Wine. I decided to give their wine club a try since they had a discount going on. The box of 12 wines was alright, some were pretty good and a few were excellent. But honestly, it wasn't something I felt like doing again, especially not at the regular price.

When I signed up, I thought there was a lot of flexibility for members to choose which shipments to skip or keep. But it wasn't clear to me that by getting the trial box, I was actually signing up for one of their wine clubs. So imagine my surprise when I got charged almost $200 for a case of wine I didn't even want! I sent them an email and had to wait on hold for a while.

I tried to cancel my membership, but when I clicked on the settings to manage it, all I got was a blank page. That's the page where you're supposed to be able to skip shipments and cancel your membership. It's pretty interesting that that's the only page that "doesn't load." Honestly, it seems like these guys are trying to scam people.

But I gotta give them some credit. After being on hold for 25 minutes, customer service was pretty quick to refund my card and cancel my membership. So I'm gonna bump up my rating from one star to two. But still, I wouldn't recommend these guys.

I was pretty excited to sign up for WSJ Wine and have wine delivered to my doorstep every 3 months. I just received my quarterly case at the beginning of October and was looking forward to my next shipment at the end of December or start of January. However, I was surprised to receive an email on November 13th saying that my wine had shipped. I didn't order this and I certainly didn't authorize the company to decide when to send cases and charge my account.

I reached out to customer service via email twice, but didn't receive a response within the promised time frame. I even called them three times over the last few days, but all I got was music. It's frustrating to see that I'm not the only one complaining about their terrible customer service and scam-like behavior. I was lucky enough to have paid through PayPal, so I made sure to deactivate my payment method with WSJ Wine.

I had a feeling something was off when I couldn't find any option to unsubscribe or cancel my account with them online. It's disappointing to see a company behave in such a way. I would advise others to save their time, energy, and money and look elsewhere. DO NOT shop with this atrocious company.

I recently decided to gift my father a WSJ membership for his birthday. I went ahead and set up the membership using my email and credit card, but with his name as the recipient. I even added a special message that said "Happy Birthday Dad" on the order. However, when I tried to cancel the membership, the company refused to do so. They claimed that since the membership was under my father's name, they could not cancel it, even though I was the one who set it up and was paying for it.

After a 25 minute phone call, I asked to speak to a supervisor and explained that this was in bad faith. I had entered my name somewhere as the owner of the account, and they could clearly see that I was the one who had set up the membership and was paying for it. However, they still refused to cancel it and insisted that my 70 year old father call and cancel it himself, even though I had all the necessary information in my email.

I was extremely frustrated with this company's lack of customer service and their unwillingness to cancel a membership that I was obviously paying for. If my father had passed away or if I had ordered the membership under someone else's name, I would have been stuck paying for a service that I did not want. This is fraudulent charging and operating in bad faith, and I believe that this company should be severely reprimanded and lose their BBB standing for their unethical practices.

Overall, I would not recommend WSJ Wine to anyone looking for a reliable and customer-friendly service. Their refusal to cancel my membership was a major red flag, and I would caution anyone against doing business with them.

I've been a loyal customer of WSJ Wine for many years now, and I've always been satisfied with their service. However, I recently had a terrible experience with them when I decided to send some corporate gifts to my colleagues.

I wanted to show my appreciation to the committee who awarded me a sabbatical for Term One at my school, so I thought sending them some wine would be a cool and classy way to say "thank you!" I specifically requested that a note be attached to the wines that read "with deepest gratitude for the gift of a lifetime."

Unfortunately, when the wines were delivered, there was no note attached, only an invoice that read "thank you for your order." My colleagues were confused and some even thought it was part of a credit card scam. Needless to say, the gift was not cool or classy, but rather wonky and embarrassing.

When I contacted my personal wine adviser at WSJ Wine to try and rectify the situation, they were too busy to really engage with me and seemed to think that the wine being delivered was enough. They didn't seem to understand that the whole purpose of the gift was to express my gratitude, not just to send some wine.

I was extremely disappointed with the way WSJ Wine handled this situation. They completely screwed up my gift and didn't seem to care about making it right. I would caution anyone against using them to send professional and impressive gifts to business associates and corporate clients.

Their customer service is just okay. They send you an email to confirm your order, but then they don't ship it. I didn't even realize that my orders were cancelled until I checked my order status on their website. When I called to ask about it, they gave me some excuses that didn't make sense. First, they said that PayPal refused my payment, but I've never had that problem with any other merchant. Second, they said that my credit card information wasn't up to date, but I checked and it was. Finally, they said that my account was past due, but they never even billed my credit card.

I had to spend a lot of time on hold over two days just to fix the problem. When I talked to their customer service representatives, they didn't seem to know what I was talking about. It was frustrating.

I think that they might be trying to save money by not shipping orders to people who have joined their "Advantage" service with pre-paid shipping for one year. I've had the same problem with their Advantage service twice now, four years apart.

However, I do like the wines that I get from WSJ - when they actually arrive. Plus, if you use the "Honey" app on your web browser, you can earn Honey points with each order that you can use to get cash back from other merchants.

WSJwine is a wine club that I have been a member of since March 2013. I have had a few issues with them in the past, but the most recent one has really pushed me over the edge. On September 2nd, 2020, I received an email from WSJwine stating that my Discovery Club case would be arriving in the next 2 to 3 weeks and that I didn't need to do anything further. However, as of October 23rd, 2020, the case has still not arrived. I decided to look up my order history on the WSJwine website, but I couldn't find any record of this shipment. I was extremely frustrated, so I decided to call WSJwine to find out what was going on.

When I called WSJwine, I was told that my Discovery Club membership had been canceled, but they were in the process of reinstating it. I couldn't believe it! I had just paid $97.46 on July 8th, 2020, to renew my subscription for a year of unlimited shipping, and now they were telling me that my membership had been canceled. This was outrageous!

Unfortunately, this is not the first time that WSJwine has messed up my order. In July 2020, I ordered a case of specially advertised red wine, but the order was delivered several months late. To make matters worse, some of the wines were no longer available at the time of the shipment, so they had to be replaced with different wines. This happened again earlier this year when I ordered a case of Portuguese red wine that WSJwine had advertised. Several weeks later, FedEx returned the case to the sender because the shipment was damaged. When I contacted WSJwine, they told me that they would resend the wine to me as soon as the damaged case was returned to them. However, several weeks went by, and nothing happened. When I called WSJwine again in July 2020, they told me that they had not filled the shipment but had refunded me instead.

I have been a loyal WSJwine Discovery Club member for over seven years, but I am really fed up now. These mistakes are unacceptable, and I don't think I can continue to do business with a company that can't get their act together. I hope that WSJwine can improve their customer service and order fulfillment processes in the future, but until then, I will be looking for a new wine club to join.

We received a "Return to the WSJ Wine Club" mailing that was directed to former members of WSJ Wine Club.

We accepted the offer and it was scheduled for delivery.

Two weeks later, I received email notification that the delivery was cancelled.

I have called Customer Service more than12 times over December, January, February and March.

I have spoken with; Adriana, Benny, Carly, Hannah, Johnna, Johana, Manuel, Margaret, Rafael, Tierra, and others.

The original order was re-placed by CS folks in December, January, February and again in March.

Each time I have been assured by CS folks that it will go through.

Each time it has been cancelled "by the System" and there is no further follow up.

The incompetence of this circular system of unaccountability is Mind blowing

I ordered you special, but never heard from you

Mary Hunter
[protected]@gmail.coming
[protected]@gmail.com

I can't believe that the Wall Street Journal would lend its name to this wine club. I could write a book on all of the problems I've encountered with this club. First, they lure you to purchase a case of wine promising a highly rated wine as a bonus and consistently change the wine they ship. They claim that they replace the wine with a similar or better wine, but that's not true. For example, I ordered a case with 3 bottles of a $50 Napa Cab but received 3 bottles of a $35 Australian Cab, not at all similar.
Worse yet, they often don't deliver the wine at all. I ordered 2 gift boxes of wine, but only received one. After nearly 3 months of calling customer service, they stated that the wine was no longer available. The same thing happened when I purchase another $270 gift box, but they tried to replace it with a $50 gift box. I never received any of my wine.
Next, the customer service is horrible! They had the wrong phone number listed on my account and after 6 phone calls to customer service the number was never corrected. I'm told that there is no way for me to speak to someone in the corporate office, so there is no accountability for poor service.
Finally, the wine is way over-rated on the site. I just opened a $60 "99-point tuscan" that was fair, at best. A $100 bottle of a Napa Cab was spoiled. The company states that they will refund the wine, but not for the price paid.
Save yourself the time, money and frustration and buy from your local wine store. If you are committed to joining a wine club, I would steer clear of WSJ wine.

Had a very bad experience with a representative on 12/4/20 by the name of Tavares. Called to order some wine. He was extremely rude. I know everyone need a job, but does not need to answer another phone. He is one of the rudest people I have spoken to. Called around 7:45 PM CST. He refused to let me speak. to a supervisor. Fire him. [protected].

We bought a voucher online from Rue LaLa, they took our money and never produced the wine. We have called (typical wait time is 45 minutes), finally got through to someone and they hung up! No emails have been returned, no wine, no money. Dont do it! I am on hold as we speak to try and get a resolution but it's been 40 minutes and no one has answered the phone! I used the prompt that said I wanted to place a new order and no answer. Bad service all around

I made an order in the morning of May 21, 2020 — and then tried to cancel the order within 10 minutes of placing the order.

I have sent 4 emails to their Customer Service email requesting they cancel the order.

Never got a response to my requests.

I also called their Customer Service 3 times — never an answer!