Clicks Retailersservice delivery and poor customer service at the call center

I placed an order online ref:#[protected]
The time of arrival is up to 3 working days. I received a confirmation email and sms to say my order is on route on the 7/10/19. I've been calling the call center since the 8th and was told the order is still on route but can't confirm how far/ where it is. Yesterday being the 3rd day I logged 2 calls, on the 1st instance I was told Clicks is well within their time frame and therefore I must just wait for my order. Later in the day- minutes before 5 I called again. The gentleman took my order number after listening to me and put me on hold for 15 minutes and later cut my call.
At this point it's day 4, I am going out of the country this afternoon and haven't heard anything from Clicks. I am deeply disappointed by the level of service received.

Clicks Retailers

Oct 10, 2019

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