Clicks Retailerspoor customer service @ ballito junction branch

This review was posted by
a verified customer
Verified customer

My nam is Sindisiwe Cynthia Khumalo clicks club car number [protected] i would like to lodhe a complaint on poor customer experience at Ballito junction branch. I bought a lipstick from the Essence range, i i was paying the security tag pin pokes my finegr and i started to bleed prefusely... The Cashier Mr. S Sibiya asked for the manager to come over when I asked for assistance. The managers nam is Sphumelele / Sphumlile and i couldn't get her full name form other staff members. To my suprise the "Manager" from cosmetics department came and told me " its NOT MY FAULT ". I asked her about 3 times if she was being serious with a confused look and she BOLDLY she said yes. She said its the customers who must have dislocated the pin which poked my finger. I then asked how i could be assisted and she said i cant ne assisted in any way. She was very ruse and shifted the blame. As i was about to leave the shop she sent someone to give me a lousy elastoplast. I was really disappointed with this. I have been a clocks customer for as long as i remember and this was the first incident at this New branch where u have been mistreated. I really hope this email will not fall on deaf ears... I really want justice here im a paying customer and am NOT expecting such form a person of management. I may be contacted via cellphone on [protected] or [protected] or via email [protected]

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.