The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Clear Rate Communicationsno service, but wants $282.98 for services. provided

This company called my wife and told her they had a lot better phone service package than our present carrier (verizon), she said she would talk it over with her husband (Me) and get back to them. We talked it over and we decided to just stay with verizon. A couple days later people were calling us on our cell phone cause they could not reach us on our home phone, I called verizon and asked if there was a problem in our area cause we have no phone service, they informed me that they are no longer the carrier for our service and that they cannot help me, you need to call your new carrier, clear rate. I proceeded to call clear rate and they informed me that my wife gave them permission to change our service, (which she did not do). Come to find out, they dis-connected my phone service to verizon on the same day they talked to my wife, without her permission, and when I told them I have no phone service now at all, their reply was that they have a lot of customers changing carriers to clear rate, and my service should be back on within 72 hours!!! And, at this point it had already been off for 3 days.
From the time they turned off my service and I switched back to verizon, we had no service for 9 days!!! Now, I am getting a bill for $282.98 for services they provided to us. Lets see here where those charges came from... If you have no phone service.
A) cannot make or receive calls. (which means no charges there for calls made or received).
B) no internet (so cannot use that, so no charge for internet).
C) no products ordered or delivered, no charge there).

How can you have a bill for services, when they did not supply you any???

This company is a "joke" and you need to avoid them completely!!!

I have sent them several letters explaining that I do not owe this bill, to date I have had no reply except for this new bill, in which I am not gonna pay, and I am forewarding this matter to my attorney for further action.

Responses

  • 22
    2209 Aug 21, 2014

    Sindy, I agree, we could file class action suit to get this company bankrupt (hopefully) and have them pay fines to the government for scamming consumers.

    1 Votes
  • Si
    SindySue Dec 05, 2011

    The same exact thing happened to me. I got a bill from them, in some other name. I complained to the BBB only to recieve a revised bill with my name. Do you think we could file a class action suit? Just wondering, because of ALL the complaints I have seen online.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.