Clayton Homes
Reviews and Complaints

I am in the process of doing research to purchase a manufactured home in South Georgia. I reached out to Clayton Homes of Bowden because they were closest to Atlanta where I live now. Unfortunately, the Bowden location does not cover the area where I am looking to locate the home. But WOW, I had the opportunity to speak with Antione at the Bowden location and he took the time (almost 30 mins) to explain the homes features, benefits, financing and even looked up the locations that would cover the area for me. In this day of a culture of "What's in it for me", it was VERY REFRESHING to speak with someone who just wanted to solve the problem as opposed to just pushing me off the phone because there would be no monetary benefit for him. Kudos to Antione and for the GM who had to the foresight to hire such an esteemed individual to represent his business to the general public!

I recently had the pleasure of visiting Oak Tree Mobile Homes, and I must say, the experience exceeded all my expectations. From the moment I walked in, I was greeted with exceptional service and professionalism. The staff, especially Sal, went above and beyond to guide me through the services offered and made the entire process smooth and stress-free. Sal's knowledge and friendly attitude truly made me feel valued as a customer. I highly recommend Oak Tree Mobile Homes to anyone looking for a new home. Thank you for the outstanding experience!

Our house has mold on most of the walls. Water damage inside the walls, the floor is caving in, the walls are cracked and crumbling. At this point i just want to return it and without it harming my credit further. I am paying a high mortgage for a house thats barely livable. I have had the insurance come put 3 times and i was given a minute amount for a house thats almost a total loss. I just want to be do with it. I have pictures of some of the damage and i can't understand the walls are literally cracking.

I purchased a mobile home in 2020. Upon purchase I was guaranteed a one year warranty. After about 5 months the technicians stopped coming to do repairs on the home. This included things from falling trim, to leaks inside of the walls. We are now in 2023 and the house that I paid 70k for is falling apart. There are leaks in the walls where there is now mold growing, the walls are falling apart, and the electricity in the master bedroom will not stay on. I feel as if I have been completely cheated out of not only my money, but also on a home where I was supposed to raise my children.

Mobile was ordered in feb 2023 and delivered on july 2023 and moved in in july 2023.Ever since july 2023 when mobile home was set up and moved in floor between joist dropped, ceiling cracks, molding falling off walls, electricy on one side of home flickers at no certain time on one side of trailer was promised ceiling fan but not recieved.dont know what more you want other than what was previously stated

We had are home reside on the Clayton factory warranty. Then my siding did it again wrinkle and coming loss so they had Home Depot to put up are siding. Then now are siding is doing again. Clayton and Home Depot said they don’t have the receipt. I think they did busy under the table. All of us have the job # but no receipt. But the guy that put it up remember doing it. I want. My siding redone

Clayton hired a GC to bid work to get my property ready, first he underbid it, then we went back to the loan company and got another 15,000 and he still didnt do everything discussed, the septic people tore my yard up in areas they should have not even been, now the septic is keeping my yard a muddy mess, because they didnt clear trees for the sun to dry anything up. We paid 6 grand for just tree clearing, and still they say it didnt include "those: trees. The GM has taken no accountability for this mess. They basically stole money from a 70 year old Marine Veteran's retirement home. Because now we have to fix it.

The purpose of this letter is to express my concern relevant to complaints I have made about my Clayton Oxford home in an excess of one year. I am disappointed and dissatisfied with the lack of attention given to us when complaints were made about the dangers and risks of this home and the detriment it poses to my family. To provide more information about the home I purchased in October of 2021, but was unable to move in until April 7, 2022, due to M&M Mobile Home’s insufficient staff to promptly deliver and set up the home: Manufacture: CMH Manufacturing, Inc.; Plant Name/Location: 929 Clayton Oxford; Manufacturer’s Serial #: OHC031277NCAP; Date Manufactured: December 8, 2021. Please note that every issue that is mentioned here is supported with documentation in an attachment, as I have reported said issues on multiple occasions.

The first issue that poses the most imminent danger is the electrical wiring hazards; some are conspicuous while others are obscured. The risk of a dangerous electrical shock or fire is something that has deeply troubled me while residing here, and I do not feel safe. Numerous calls and complaints have been made to multiple sources about this problem.

As the pictures display, one does not have to peer into the outlets or receptacle to search for an issue, there are long wires hanging out of the sockets without provocation. Electrical outlet wiring should not be visible or hanging out of the electrical outlet box like so. Therefore, the outlets are not securely installed and fastened to the wall with a safe cover plate that must be screwed to the outlet. This is the issue in multiple locations throughout the home, two bedrooms, two areas within the kitchen, and the den. These exposed wires pose a shock risk to the very young children who are in my home. Every outlet sparks fire in all locations.

In addition, not only are there exposed wires all throughout the home, but there is also a construction defect or faulty wiring that has impacted the life of my electrical appliances causing damage, blowouts, and explosions. This clear pattern of damage is the result of the wiring. Because I am not purchasing used or inexpensive appliances, this is an electrical-related failure and not mechanically related. In July 2022, my brand-new microwave exploded without provocation. When a feasible and common item was placed into the microwave, it caught fire and exploded. Smoke filled the entire house and had to be aired out for hours before a safe return. Documentation and pictures are also attached. The second brand new appliance that was damaged is the refrigerator, which started with an obnoxious loud running sound; this was also reported. Finally, it blew out completely and I had to replace it with another new refrigerator in July 2023. Recently, the replacement refrigerator has been having sporadic moments when it runs abnormally loud as well, which appears to be the beginning of another damaged appliance at no fault of my own. Also, the replaced microwave sparked a fire and blew out for nearly an hour two weeks ago on August 1, 2023. In May of 2023, my brand new WIFI Router suddenly stopped working and had to be replaced because of said issue. To add, every time I plug something into the receptacle, I get extremely nervous because sparks fly frequently. As you can see, there is a coherent pattern. It is a fact that faulty wiring can lead to short circuits or sparks that can damage devices and appliances. For this, I have not had any peace in this home.

Secondly, I have been unable to utilize the side (back) door, and I do not feel safe because there is no emergency exit in the home. The door is difficult to open, and it will not close and lock properly. This was reported since the first day I moved in like all other issues. In addition, the master bathroom was out of commission for over a month because the toilet was improperly installed, as per plumber. When I first moved in, I reported that the cabinets in the kitchen had fallen apart, the drawers are displaced, the panel strips and trims have separated from the walls near the doors and inside the rooms; some have no trim at all. Every night the smell of smoke pervades throughout the home. There is a hole in the siding on the outside of the home. More pictures and documentation are available upon request. This home is supposed to be under the auspices of FHA standards and guidelines. When I purchased the home, mostly remotely, I requested a high quality home. Unfortunately, these issues are not standard or a conducive way of life. I have no idea what to tell my professional friends, and I am too ashamed to have any visitors. Please advise.

On 7/19/23, after numerous visits to your dealership, we agreed to purchase and put a deposit on a furnished but aging model home. The salesman promised delivery and setup was included and he would personally manage the process estimated to be 60 days.

In the meantime, we moved out of our home in California, sold our furniture (because the furniture in the model was included, and listed our home which is in escrow and scheduled to close 8/24.

After weeks of zero communication from the salesman, I called and spoke with Mr. Delatore, the sales manager, explaining my concerns. We discussed a number of things which should have been in the salesman's file but were not. It was apparent the salesman had done nothing nor communicated with his superiors. A short time later I was contacted by a person who identified himself as the district manager. (I believe his first name was Wayne but I was driving and could not take notes.)

The entire scenario was explained to him and ultimately his response was "I have no contractors in the area so I'll just let you out of the deal". I explained we not only agreed to your purchase price and conditions, but we have incurred great time and expense preparing for Clayton Homes to live up to our agreement and their promises in marketing materials. He too indicated he would get back with me but did not.

On 8/7 I called and spoke with Mr. Delatore again. I advised out situation was on auto-pilot. If they did not have a contractor in the area, perhaps they should send one down from Albany to fulfill their commitment. Mr. Delatore indicated he would look into it and get back with a status, but that did not happen either.

Third time to complain about water leaking inside wall in front hallway. I called my sales person, John Rogers, called [protected] and talked to John. No responce. Now I am complaining to you. My mobile home is a Tru-Delight. Serial Number is CWP054024TN. Every time we have periods of rain it leaks inside the outside wall and puddles in the hallway. And starts to climb up the walls from the water. I hand carried the punch list to Lexington Discount Homes in Lexington to John Rogers. It took a call to Jon in Ga. office to get any responce. Got a call and Two guys came. Repaired trim inside coming loose, Had two roof leakes. Fixed that. Both sets of doors were sticking and exterior doors were hard to open and close. Floor soft in front hall from the beginning. The repair guy said he would have to come back to fix the floor and doors. That was 4-12-23. Have not heard from anyone yet.John Rogers says it will take a while but this is a bit much.

We found water spots on our ceiling in three different areas on our 41/2 year old roof from Clayton Homes which is on a 2018 Blazer. I emailed several times the Clayton Advocacy office. They wanted me to file a claim with my homeowner's insurance agent but that agent advised against that since it would start a claim and thus negatively impact me by filing it, especially since the nature of the problem did not indicate anything weather related caused the problem.

I did consult the services of a professional roofer who took pictures and plans to write an official report that the leaking is due to improper installation of roof ridge shingles which, over time, curved upward thus exposing the ridge to rain when blown in a particular direction.

I tried to get someone from Clayton to look at the situation quickly to avoid further damage. They did not seem to be concerned so I found myself vulnerable to further leakage if not fixed immediately. No help was forthcoming, just a reminder from the Advocacy Office, in my paraphrase, "If the problem did not exist during the year of warranty, it's not our problem" thus, after paying thousands of dollars for the home I am left with a roof which only lasted 4 1/2 years, I have to do something as it is raining at my residence even as I speak. I have hired a roofer to put on a new roof and he will start next week. Hopefully, I will not have any more damage (depends on the direction of the wind) to my house, due to the fault of Clayton's poor workmanship, yet left to me to pay for.

I can't find the manufacturer of the stove hood in my new Clayton Home. My stove hood has two purple lights that shine on the back wall, but no light over the stove. The purple lights are kinda creepy and don't match any color of any kitchen I've ever been in. How can I get this fixed? Are there models that have actual stove lights in the hood? Can this be swapped out for a hood that makes sense?

We have been in our house for about 5 years. A couple years ago I noticed when it rained hard we had water coming out of our stove vent. I just assumed it was due to water getting in the vent pipe. I went up there today and there is no way water can get in. We have a leak in our roof somewhere by the kitchen and now the ceiling is turning brown by the stove and my daughter's closet. I am very disappointed with Clayton Homes and how well they build their houses. I guess we are going to have to file an insurance claim.