The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Classic Holidays β€” cancelation and return of money

M Review updated:

I sent the below email, to classis escapes complaints on 20/9/13


To Whom it may concern,
We wish to cancel our membership with Classic Holidays.

We have tried to use this on a few occasions and have been very disappointed with the service.

We tried to book some accommodation for family members who were coming to visit us when we got married, I emailed 3 times to [protected]@classic.com.au and also to the consultant at the Townsville branch who advised the message was forwarded and no one bothered to get back to me!!

I had to call them and enquire only to find out that the rooms I required were no longer available!!! Yet they were when I originally sent the email as I checked with the hotel first!

On another occasion, we were trying to book accommodation for our honeymoon in Cairns and it was cheaper and we got more value by booking online direct with the hotel we were staying at. I was advised by the consultant on the phone that I should go online to look at the accommodation when I asked how much it was going to be and she couldn't give me an answer! I understand that looking at the website once she had given me the login details that it would be better to see which hotel was how much, but we got a better rate by booking it through the hotel directly

We wish to cancel this membership and all moneys paid be refunded!

We will not be continuing with this as we were promised things that you just cant seem to deliver! We were advised that we would get membership cards in the mail, however I was recently advised that that no longer happens, we were not given any membership account details to log in to the website as well.

We also tried to use some of the 16, 500 points we have on the account and it turns out this is only for week long stays and not individual nights you are required to pay, this information was not provided to us upon signing up with this service

We have paid about half of the 10 years that you pushed for and would like all money returned!!

On Behalf on myself and my husband David, we would like our money returned and our membership cancelled as we DO NOT wish to continue with this service!!

*****IN RETURN EMAIL WE GOT THE BELOW AFTER NO BEING CONTACTED BY THE PERSON HANDLING THE COMPLAINT*****


From: Leonie Vanderkley (Leonie.[protected]@ClassicHolidays.com.au) Your junk email filter is set to exclusive.
Sent: Friday, 11 October 2013 5:18:54 PM
To: [protected]@hotmail.com ([protected]@hotmail.com)


Ms E Beeton and Mr D Smith
Email: [protected]@hotmail.com
REF: CCL-700
Dear Ms Beeton and Mr Smith
RE: CLASSIC ESCAPES MEMBERSHIP
We refer to your email dated 20 September 2013 in relation to your Classic Escapes membership. Thank you for bringing your concerns to our attention. It is only with good communication that we can resolve any issues.
We do regret that you have not been completely satisfied with your decision to purchase a Classic Escapes Membership and that you feel that our product has been misrepresented to you. Please be assured that we strive to set up our sales presentations in such a way as to ensure all applicants receive full disclosure of the risks and benefits of joining the Club and to ensure the least possible risk of misleading information being provided. Guests are provided with a general overview of what is available to them as a member of the Classic Holiday Club and are given an idea of what could be achieved by using the Escapes membership. We do regret if you feel that you have been misinformed.
In relation to your comments that you tried to book accommodation for family members who were coming to visit you and you emailed three times to [protected]@classic.com.au we advise that this email address is an invalid email address and this is why we never received it and were unable to reply to your email. We note your advice that you sent the email to the Consultant at our Townsville Office who advised that it was forwarded to our office; unfortunately we did not receive any email from our Townsville Office in relation to a request for accommodation from you. We do apologise for any inconvenience caused in relation to this issue.
Regarding your comments that you the rooms you required were originally available as you had checked with the hotel first, we would like to clarify that whilst the hotel may have had availability, there is no guarantee that our suppliers would have had the same availability as the hotels only provide suppliers with a certain amount of stock of available accommodation.
We note you advise that when ringing our office to book accommodation for your honeymoon our Consultant advised you to look online, our Consultant advised you to look for accommodation options through our member’s exclusive website the World Online and we advise that as this is our member’s exclusive website not all our Consultants have access to this website and accordingly this is why she could not provide you with a cost for your required accommodation.
Page 2
We also note your advice that you received a better rate by booking your accommodation through the hotel directly however we note you have not provided us with quotes from the hotel or our website to enable us to compare any difference in the prices of each quote.
In relation to the use of your points for accommodation bookings, we do advise that the only accommodation you are unable to utilise your points for are bookings made for bonus or bonus plus week accommodation and accommodation booked through the World online site.
We do not believe that our Authorised Representatives intentionally misrepresented the product to you at point of sale nor do we believe there are grounds for cancellation of your membership. The Product Disclosure Statement (‘PDS’) was provided to you during the sales presentation to ensure all of the product information was clearly disclosed to you. This document explains how the product works, discloses details of Club properties and exchange affiliations, and provides information on our company and the risks & benefits of joining the Club. The PDS is issued to all applicants so that they can make an informed decision. You also signed the ‘Members Declaration of Acknowledgement’ which highlights key information – including details on the Points & Play membership - thus confirming that you felt that everything was adequately explained to you at the point of purchase. If you are not satisfied with the handling of this complaint please refer to the PDS for more information on your rights.
We note that our Customer Service Specialist spoke to you on 29 September 2013 and offered to walk you through our website and explain the many benefits of your membership and we do suggest you contact one of our Customer Service Specialists and they will be able to assist you with your accommodation bookings and any information you may require concerning your membership.
We thank you for taking the time to put your comments in writing as your feedback is very important to us. Should you require any further information, please do not hesitate to contact us.
Yours faithfully
Leonie Vanderkley
Complaints Resolution Specialist
On behalf of the Complaints Handling Officer

-------------------------------------------------------------------------------------------------------------

As in this letter we did not provide evidence of quotes as they were no asked for

We do not have any documentation regarding the cooling off period apart from a list of items where it has listed in there that there is a cooling off period...and seriously, if we knew that the cooling off period was so short for a 10 year contract we would not have taken this up

Also they had a mountain of paperwork thrown at us to sign one after the other and we were told it was short and, , , , , , um No it was NOT

They also caught us on the street and threw these scratch things in our face saying "scratch these and we will give you a $200 Myer gift card", then we scratched a prize holiday to Fiji and this was on the terms that we signed an agreement and pay $50 on the street to confirm out booking with a consultant to attend their "workshop" to be shown how this scam works...In fact, we did not see either of these but given "POINTS" to use instead, and when we tried to redeem these, we were advised on the website this is for week long stays only

Also the complaints consultant did NOT call us directly!!! How can you get information or deal directly with a complaint if you don't contact the person!!!

Could you please help us?? We would like all our money returned as we have paid $5500 for the $11, 5000 and I called to cancel this and they CAN NOT refuse to cancel this

Responses

  • Em
    Emma Metcalfe Sep 12, 2021
    This comment was posted by
    a verified customer
    Verified customer

    Hi, we are also stuck with this same problem since 2009. We desperately want to get out!!! How do we do it? Does anyone know?

    0 Votes
  • Du
    Duncan Murray Sep 17, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Emma Metcalfe Same here - complete waste of money. Never lived up to the hype of the sales people... and IMHO a scam. Very keen to get out of it entirely!

    0 Votes
  • Ly
    Lyn Winch Jul 06, 2021

    As I sit here about to pay our annual fee, I started reading your comments and realized that we have only used our membership once to get a discounted hotel room in New York. We have been members for over nearly 10 ears. and always found cheaper accommodation prices. I find this unbelievable that in 2021 a company that obviously has scammed so many people is allowed to continue in Queensland. This really sounds like and looks like a pxxxxx scheme. Has anyone taken this to the media... 4 corners, a current affair ... or to Shine lawyers or some other legal firm to seek a no win no fee class action? If ever there was a time to seek legal action, it would be now in the COVID times!! The other option could be for there to be a sudden influx in individual complaints to the The Australian Financial Ombudsman .
    Has anyone approached a law firm or taken their complaint to the afore mentioned Ombudsman [email protected]

    0 Votes
  • No
    Noreh Aug 23, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Lyn Winch @Lyn Winch Hi there, I’ve got a timeshare floating week and am now starting to get quite worried about how to get out of it as we’re getting older now and not holiday much. Have you had any success yet?

    0 Votes
  • Ph
    Phuong Phoenix Feb 08, 2021
    This comment was posted by
    a verified customer
    Verified customer

    Terrible customer service and overselling
    We attended the seminar of Classic Holiday/Classic Escape 2 weeks ago. The marketing staff oversold about a lot of things, from the discount rate of air tickets, number of resorts that they actually own, to the number of resorts/hotels that customers can enjoy fixed rate during 1 week stay and said that discount rate can be 50-70%. After we made the deposit, customer service center sent us a list of hotels/resorts where we can enjoy fixed rate, we tried booking with one of them but they found many reasons to reject our booking and after that told us that the list is outdated. We were very disappointed and asked them to refund our deposit but they refused, mentioning that their management are on holiday for 2 months!!!
    We are connecting with newspapers and agencies to protect customers but it seems that they do not care. Anyway, we will tell all our stories and shared with local newspapers our email proofs, even if we can not get our deposit back, it will be an alert for thousands of other customers to avoid being fooled by the marketing staff of Classic Holiday.

    0 Votes
  • Ar
    arcv Jun 01, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Phuong Phoenix Hi I'm sorry to hear that you were also duped by this scheme. I would like to be included in any legal action. We were approached by their rep at a mall and we regret stopping and being sold this scheme on the basis that I "won" a free holiday but had to pay a refundable deposit $40.00 to attend their meeting. This scheme has put us on the website as having "won" the holiday. However when I called into book, they said I couldn't book as it was during the holidays. Whats the point of having a holiday program if you cant actually use it during the holiday period? Given that we have yet to claim this 'free holiday', they have falsely displayed us amongst the 'winners'. The 'winners' not only do had to pay $200.00 to go on the 'free holiday' but there is a penalty fee of $200.00 if you do not attend a meeting at this "free holiday". How is this free? The selling point for me was when they said that that they always do group tours to Israel when we signed up. When I called them a few years ago they told me to go and look elsewhere then come back to them and they'll look into it. The guy had no idea what they could offer me. So they basically asked me to go and find another agency (which I'm glad that I did and we were well looked after).
    We then used the buy one get one free promotion they offered us, where two go for the price of one, we then used it to book into a cruise. However our friends on the same cruise were able to get the same price without their help. People need to be warned about this company.

    0 Votes
  • So
    Sonia2526 Jul 06, 2021

    @arcv I would like to be included in a class action. Biggest waste of money. Within the first week of Covid- considering the cases on the cruise, I was called and asked if I'd like to book a cruise...

    0 Votes
  • Fe
    Fee68 Aug 26, 2021

    @Phuong Phoenix I can feel your pain as we to have the same problem, well really it seems everyone has been duped by this scam! Sign me up for any class action against these fraudsters!! I mean seriously with all that's going on with this plandemic with know one even allowed to ccross their own state borders in Australia let alone allowed to leave the country, we should be allowed to cancel any existing fees and or contract!! we have paid in full and only used once in 7 years, never received the promised free holiday have had our accrued points taken from us as not used by their required time ( even thought we paid extra for them) and have been stung with a yearly membership fee for nothing but the run around and extremely crap service. Oh and nearly forgot to mention we were also called and asked if we wanted a cheep deal on a cruise 🀦‍♀️ my husband thought it would be a nice supprise for me and handed over another $900, only to find out 1 week later this was never going to happen also, where is Our indemnity clause? Oh that's right I forgot their is none... Piss poor effort Classic you'll go down with the rest of them 🀬

    0 Votes
  • Th
    therisse Sep 23, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Fee68 Hello Everyone! I already filed a complaint against Classic Holiday! Please do too.

    https://www.accc.gov.au/contact-us/contact-the-accc/report-a-consumer-issue

    0 Votes
  • Al
    Alphnliz Oct 11, 2021

    @Sonia2526 I would like to be included in a class action.

    0 Votes
  • Ka
    Kathy1968 Oct 21, 2020
    This comment was posted by
    a verified customer
    Verified customer

    so all im reading is how everyone here has been duped. can we all not get together and do a class action against them and find out how to terminate our contracts. surely it cant be so annoying that no one cant do nothing to help us

    0 Votes
  • Ge
    George Charalambakis Jan 05, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Kathy1968 Is anyone running a class action?
    I'd like to get on it too. I stopped paying annual fees 5 years ago on an $18k membership. Useless service. I will not pay them a cent more and they can cancel my membership.

    0 Votes
  • Sa
    SaraLB May 12, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @George Charalambakis I'd like to join if possible. I was rail roaded into signing up and taking out a $16k debt through them. Believing I was getting at least a free holiday each year. Apparently all I get is discounts and and still owe $13k on a single income I'm struggling.

    0 Votes
  • Au
    Ausk Jun 24, 2021

    @Kathy1968 Can you pls. Let me know as well? I want to get out of the poorly serviced. Its just waste of time and money really.

    0 Votes
  • Me
    Mel Irvine Aug 17, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @George Charalambakis What happened after you stopped paying the annual fees?

    We were one week late and they followed up with an over due notice with next steps of debt collection agency. I don't want to affect our credit rating but can't afford to keep paying these annual fees for nothing but a reminder of how stupid we were to believe them, they did the' math' on the fees and said it would cover our guests accommodation for our wedding- turned out the 5% discount the wedding venue gave us was considerably cheaper and a much nicer accommodation than the crappy venues they have. This has been the biggest mistake of my life.

    0 Votes
  • Al
    Alphnliz Oct 11, 2021

    @George Charalambakis Did they take you to court we are getting threats of sending it to a dept collector.

    0 Votes
  • Bi
    Bianca F Oct 18, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Kathy1968 I am absolutely down to join a class action. Biggest waste of time and money.

    0 Votes
  • Jj
    JJG62 Aug 18, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Same here, we paid up front for 15 years, we were mis-sold the product and felt it was a hard sell and too good to be true but were convinced by them at the time that it was legit. We were blatantly lied to about not being penalised with higher rates during school holidays, as teachers this was what closed the deal, well it is absolute rubbish. Still have not had the welcome stay, cant get accommodation (admittedly Covid has closed borders). On top of that we have paid the annual membership for a service we can't use as they are never available outside of business hours.

    0 Votes
  • Wa
    Waza2 Sep 01, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @JJG62 Hi There, We are experiencing the exact same problem. Have contacted them numerous time with no result. Havnt used any of there services at all. And even tried stop paying them. No result.

    0 Votes
  • He
    Helen Garnar Apr 14, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @JJG62 Classic holidays has now resolved this complaint

    0 Votes
  • He
    Helen Garnar Apr 20, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @JJG62 Classic holidays have now resolved this complaint.

    0 Votes
  • Rk
    RKD Jnr Jul 03, 2020

    We are locked into one of these lousy contracts as well. Naively, we didn't read our contract correctly as we were overcome by the aggressive nature of the salesperson. We have paid our membership in full however we are stuck with this annual fee which we have advised them we won't pay. I retired early due to ill health and cannot afford to pay this rip off fee. We have used classic once in the 8 years we have been with them. That was for my daughter to use in NY and after a week she chose different accommodation as the standard was so low. HELP! How do we escape from these people.

    0 Votes
  • Ta
    tabias Jul 05, 2020

    @RKD Jnr have you emailed [email protected] with your concerns, seems they have helped a people here?

    0 Votes
  • Jo
    Jo* May 28, 2020

    Can someone please help me... Trying to get out of our classic holiday membership, have emailed them trying to cancel, no progress they emailed back telling me to email the resolutions department which then advised me to take it up with freedom financial services as they said they are 2 different entities? Getting nowhere. They are destroying peoples live, I don't understand how they can get away with this... Can someone give us a direction to take, will join any class action or take it to the media

    -1 Votes
  • Gl
    Glenn c Nov 12, 2019
    This comment was posted by
    a verified customer
    Verified customer

    All these resolved are probably fake ...they probably work for classic ...ever thought of that

    1 Votes
  • Fa
    Familyman2020 Dec 09, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Glenn c After reading the responses I attempted to talk to customer care and was told I would be sent some info to help me out. The next thing I heard from them was a letter from a debt recovery service.
    Is this their idea of help?

    -1 Votes
  • Fa
    Familyman2020 Dec 11, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Familyman2020 Classic Holidays has resolved my complaint, thank you.

    0 Votes
  • Ba
    Bart New Zealand Sep 24, 2019
    This comment was posted by
    a verified customer
    Verified customer

    In this post I see many comments of " it has now been resolved, thank you Classic Holidays". Yes, right. Why would anybody post this, then does not answer anyt further?
    A: It is totally fake
    B: They are warned to to disclose what the deal was.

    3 Votes
  • He
    Hemaima Oct 10, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Bart New Zealand I am inclined to believe that too, doesn't make sense. I have tried calling CH again today, will try again tomorrow to get our situation resolved. I will keep the post updated.
    thanks

    1 Votes
  • He
    Hemaima Oct 21, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Hemaima Resolved. Our enquiry was handled by Leonie at Customer Care who was able to help us with our membership thank you.

    0 Votes
  • An
    Angiesh01 Sep 24, 2019

    I am trying to understand how our membership works. We too were vunerable back in 2004 when we came on holiday and bought a timeshare (Floating Week). We were lead to believe that we could sell back to Classic Holidays any time we wanted and that it would not be an issue. We have hardly used our weeks but have continued to pay the yearly fees. Since watching Today Tonight recently it made me panic and start to see how long our agreement was for. In all the paperwork we were given I cannot see any reference to this 99 years. Obviously I dont want my son to have to take on this debt but always thought he would be able to see it back to Classic for them to on sell it. Thats when I started doing a bit on research on the internet and came across all these emails. Has anyone been successful (without legal help) on selling these timeshares on???? Or at least get out of the agreement and lose all your investment? No doubt I will have to start looking at this seriously as my son would not want to inherit this after were gone?

    0 Votes
  • Ta
    tabias Sep 24, 2019

    @Angiesh01 @Angiesh01 it may help to give them a call. leonie from customer care or customer service helped us

    0 Votes
  • To
    Tony Attridge Sep 19, 2019
    This comment was posted by
    a verified customer
    Verified customer

    HI

    We would also like some information on how to get out of this contract with them. I don't care what we have paid so far I just want out of these annual fees that just keep multiplying. Any help would be greatly appreciated.

    0 Votes
  • To
    Tony Attridge Sep 20, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Tony Attridge This has now been resolved.

    0 Votes
  • An
    Angiesh01 Sep 24, 2019

    @Tony Attridge Tony can you please elaborate on how this has been resolved please so it can give others in your situation a bit more insight on how to proceed.

    0 Votes
  • Tj
    TJ Wichman Aug 28, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Have any of you guys managed to cancel your memberships? If so please let us know! πŸ™πŸ™πŸ™

    1 Votes
  • Ri
    Rikky1 Aug 25, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Reading through everyones comments and just wondering if i can get some help with getting out if Classic Holidays. I havent started a complaint or tried to get out of it yey as wanting advice on how to do so first. They sucked us in 99+ years membership yes 99+ i dont even know when that ends .. i just dont want to give our children the burden of yearly fees.we have paid the membership in full. I dont care about getting that back tbh just to get out of the contract. I think we have been with them for 5 years. Uugghhh i cant believe why we even did it in the first place. Any advice would be appreciated .

    0 Votes
  • Ta
    tabias Aug 26, 2019

    @Rikky1 I think calling them would be your first option and see where you get to from there

    1 Votes
  • Ri
    Rikky1 Aug 27, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Rikky1 Thank you Classic. Helpful and settled.

    0 Votes
  • An
    Angiesh01 Sep 24, 2019

    @Rikky1 Rikkyl can you please elaborate and share your experience on how your issue was resolved? Thank you

    0 Votes
  • Ac
    AccountKiller3 Aug 22, 2019
    This comment was posted by
    a verified customer
    Verified customer

    My problem with Classic Holidays has been resolved.

    0 Votes
  • My
    Myura Aug 04, 2019
    This comment was posted by
    a verified customer
    Verified customer

    the matter has been settled, thank you

    0 Votes
  • An
    Angiesh01 Sep 24, 2019

    @Myura Myyra in order to assist others in your situation could you please advise who your issue has been resolved as this would help others to follow the same route to get their issues resolved. Thank you

    0 Votes
  • An
    Angiesh01 Sep 24, 2019

    @Myura Myura is it strange that despite people reaching out to you to give your experience on how your issue was resolved you have not offered any assistance. Would you not want to help people who were in the same situation as yourself. Hope you havnt been hacked?

    0 Votes
  • My
    Myura Aug 04, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Finally after tons of emails my husband's matter has been resolved

    0 Votes
  • Sp
    Spykamjam Jul 31, 2019

    I would definitely join a class action - DO NOT buy this product you will get $20000 of NOTHING

    1 Votes
  • Sp
    Spykamjam Jul 31, 2019

    Please email [email protected] I would join a class action

    0 Votes
  • Av
    Avi007 Jul 30, 2019

    I contacted classic holiday customer care service can confirm my issue has been resolved. they have been helpful and understanding towards my situation and provided best solution. thank you classic holiday

    0 Votes
  • My
    Myura Jul 30, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Hi there if you would like to take action let me know - i am currently dealing with Leonie after involving fair trading. All i hear from her every time is that "we do not believe you were mislead" and no sense of empathy or customer care.
    I would like to make sure we all get a refund fully - at this stage they are happy to terminate our membership but everything paid so far is not applicable for a refund. So i am currently getting that stopped and then dealing with the rest later my own way if they can't handle this case we will involve media and all authorities relevant to their regulations. ABC had covered this in their news 2 years or so ago and what have they done? It is owned by the government and i request tougher rules on those who are ripping us off. IF you are in please let me know and i might create an email for this where we can communicate and take heavy action on those.

    1 Votes
  • My
    Myura Aug 04, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Myura the matter has been settled thank you

    0 Votes
  • Ha
    Haymush Aug 04, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Myura would like to hear your situation and how you settled it, I am about to raise my complaint with them. Can you contact me if you would be so kind.
    [email protected]

    0 Votes
  • Tj
    TJ Wichman Aug 28, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Myura Hi, keen for anh help getting out of this travel scam! Cant believe they can get away with signing people up with lies. We were promised the best rates and prices for cruises and holidays only to find out that 1. Back in 2017 they didnt offer cruises and 2. The rates for accomodation we were quoted were almost twice as much as what we could get by going through that particular place ourselves! Anyone with info on how to get out of this scam please let us know!

    0 Votes
  • Tj
    TJ Wichman Aug 28, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Myura Hey Myura, how did you cancel it going forward. We just want to stop everything going forward weather theres a chance for a refund or not... just want it over with...

    -1 Votes
  • Da
    DaveRQLD Oct 06, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Myura Myura. Are you able to advise how you were able to obtain refund & cancelling your membership please.

    0 Votes
  • Jo
    Joey.R Mar 11, 2020

    @Myura Hi please can you please advise me how you got out of this? And yes I would like to join this class action, it is ridiculously unfair what they are doing, and the effects it is having on us and so many others...

    0 Votes
  • Av
    Avi007 Jul 23, 2019

    This company is such a rip off. I haven't been able to use anything they have given from purchasing membership for 10 years. Everytime i tried using they came up with some restrictions on when/how and were i could use.

    Every time i call i have been told it is in pds doc given to me. They have caused me and my wife so much stress. I thought paying whole membership fee in full allow us to move on until i have been given notice to pay annual fee which was told to me that it will be waived off for whole time period.

    Plz share what can i do to get rid of this company. My email [email protected]

    0 Votes
  • Tj
    TJV25 Jul 22, 2019

    How does one sell the membership in the open market please? I was given to understand that it is a trade-able instrument??!

    0 Votes
  • Le
    levd17 Jul 12, 2019

    Is anyone able to post how to cancel the membership on here? or email me [email protected]

    0 Votes
  • Pe
    Peta Small Jul 11, 2019
    This comment was posted by
    a verified customer
    Verified customer

    If anyone organises a class action, I would love to be part of it. The accommodation quality is poor and is so hard to book the rare decent ones.

    2 Votes
  • Pe
    Peta Small Aug 08, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Peta Small This matter has been resolved directly with Classic Holidays, thank you.

    0 Votes
  • Si
    Simfonia & Tony Ah-hing Jun 26, 2019
    This comment was posted by
    a verified customer
    Verified customer

    We too have finished paying off our Classic Holidays after 7-years! Last year we reluctantly paid our Annual Fee but were advised to put in writing our Request To Cancel the Annual Fee. We did that only to learn we're locked in for 30-years.

    It's a shame someone can't do a Class Action against, the thousands lost! I get better deals through Trivago & NO locked in fees.

    0 Votes
  • Si
    Simfonia & Tony Ah-hing Jul 02, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Simfonia & Tony Ah-hing IMPORTANT - I was able to Resolve this with Customer Service at Classic Holidays thank you

    -2 Votes
  • Na
    Nancarrow May 30, 2019
    This comment was posted by
    a verified customer
    Verified customer

    THE ACCC MAY HELP

    0 Votes
  • Sh
    Shae Mclean May 30, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Does anyone know how I would find the contact details to cancel the deal please?

    0 Votes
  • Fr
    Frew Feb 01, 2019
    This comment was posted by
    a verified customer
    Verified customer

    I have read all of your issues on here with great interest as we have tried for years to cancel our membership as we have the same troubles as all of you and have never used it, any advice on how you managed to get it canceled would be greatly appreciated

    0 Votes
  • To
    totally out Sep 16, 2019

    @Frew Classic Holidays has resolved my complaint, thank you

    0 Votes
  • Mr
    Mrs KS Jan 21, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Frew @frew, I would really like to know how you had your membership cancelled. My husband and I are trying to do this as we speak. We are contacting them today, but would like some extra help if possible.
    Kylie

    0 Votes
  • Na
    Nancarrow Sep 27, 2018
    This comment was posted by
    a verified customer
    Verified customer

    HI ………. This issue has been resolved and membership has been cancelled thanks to all involved

    2 Votes
  • Th
    The o Oct 24, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Nancarrow Hi all wish we never heard of classic I'm in the same boat .warning to all stay away from this company.
    Now I need help to get out of this crap contract

    1 Votes
  • Ht
    HTravers Dec 20, 2018

    @Nancarrow How did you get out of it. My family are struggling financially and we simply cannot afford this. Not to mention we have never used it cause you’re still out of pocket for a holiday. We are desperate to get out of it so we don’t end up bankrupt.

    0 Votes
  • Sh
    Shae Mclean May 30, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Nancarrow Please tell me how it was resolved? I cannot even find the contact details of the manager that assured us we could cancel at any time as we dont even receive any details to compare prices, until after 7 days.

    0 Votes
  • Sh
    Shae Mclean Dec 11, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Shae Mclean I have been advised to mention that my issue has been resolved and a percentage has been refunded to me. Thank you Leonie and Harish Bhatia of Classic Holidays for resolving the matter.

    0 Votes
  • Na
    Nancarrow Sep 24, 2018
    This comment was posted by
    a verified customer
    Verified customer

    HI I Wanted to cancel our membership as well finding some one to talk to, or a phone no is almost impossible spent days on this last year was abused by a male employee or director who said it was not his problem i got the phone no from some of their paperwork i paid $10.000 up front in 2011 has turned out to be a nightmare i cannot seem to get
    Carol Smith to speak to she hardly comes into her office maybe once a week THE best way is to contact TODAY TONIGHT TV PEOPLE AND SEE IF WE GET ANY JOY

    1 Votes
  • Ja
    Jane046 Jul 08, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Hi please i wanted to cancel our membership as well. We have sudden changed financially and cancelling our memebership will really help to ease bit our financial issues. Please help appreciate your insight and input on how to do this. Thanks

    2 Votes
  • Gl
    Global75 Jul 05, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Hi my wife and I have paid for the membership in full and have not used it once since we purchased it 5 or so years ago. We did try to get our membership canceled without getting our money back but they refused. Our daughter is a special needs child in which I did mention to them and we have a lot of expenses due to this in which is why we joined for they promised 1 week stays at their accommodation locations for the price of 1 night which was a lie in itself. All we want is to get out of the contract and they can keep our money the penny pinches that they are karma will get them in their lifetime. If you have any way for us to get out of the contract please let us know it would be greatly appreciated.

    2 Votes
  • Gl
    Global75 Oct 10, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Global75 Classic Holidays has resolved my complaint thank you

    0 Votes
  • Co
    Corinn Byrne Jun 25, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Hi my husband and I have almost completely paid for the loan for this but our membership goes until 2031 and we have yet to use any of the membership plus if we want the points and play again we have to pay more, we would like to cancel our membership as it is not helpful to us

    1 Votes
  • Sh
    Shelley Hughes May 12, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Please send me an email [email protected] we are desperate to get out of this scam!

    1 Votes
  • Na
    Nancarrow May 30, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Shelley Hughes THE ACCC WOULD LIKE YOUR INPUT

    1 Votes
  • Go
    Goldie33 May 02, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Don't touch this company/scam with a 10ft barge pole.
    I can't/they won't even let me pay out the yearly fee eg: pay the fee total for the length of contract. They reckon we dont know how much the fees will be from year to year. They don't want to know about it. We're locked in apparently till 2032 😨😨😨😨😨 geez I might be dead by then. I need to get this canceled I'm not looking for refund I just want out of this nightmare.

    1 Votes
  • Ac
    AccountKiller3 May 04, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Goldie33 Please send me a email [email protected]

    2 Votes
  • Mc
    mcgc Jun 27, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @AccountKiller3 Please help us get out of this scam also. Its a total joke. Can't believe we got sucked in.

    0 Votes
  • Ac
    AccountKiller3 Nov 22, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Anyone interested in taking class action against Classic Holidays? If you are let me know
    [email protected]

    7 Votes
  • Ti
    Tine22 Mar 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @AccountKiller3 Yes we are we have been trying to find options on how to get out of it but dont know what to if anyone has been able to get out can you please help??

    0 Votes
  • Ac
    AccountKiller3 Mar 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Tine22 Please email me

    1 Votes
  • Va
    Vae Lyrickz Jul 05, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @AccountKiller3 Would like to join this class action please.

    3 Votes
  • Ni
    Nichole71 Jun 20, 2019

    @Vae Lyrickz Hi @accountkiller3 can you please email me

    0 Votes
  • Mv
    mvavmvp777 Jul 11, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @AccountKiller3 Please email me as well. Thank you.

    0 Votes
  • Ac
    AccountKiller3 Aug 22, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @AccountKiller3 We have resolved our issues directly with Classic Holidays

    0 Votes
  • Tj
    TJ Wichman Aug 28, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @AccountKiller3 Am definitely interested. Just say the word. These guys scammed so many of us!

    0 Votes
  • An
    Anthony Hunt Sep 21, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @AccountKiller3 AccountKiller3 Can you share how you've resolved issues with Classic ?

    0 Votes
  • Ac
    AccountKiller3 Nov 21, 2017
    This comment was posted by
    a verified customer
    Verified customer

    If anyone wants to know how to cancel membership with Classic rip offs I'm happy to share with you no worries, contact me via email. [email protected]

    1 Votes
  • Sh
    Shannon Connolly Apr 04, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @AccountKiller3 Hey mate,
    Would I be able to give you a call or an email regarding how you have been able to do this?

    Cheers

    0 Votes
  • Ne
    Nealie Jun 11, 2019

    @AccountKiller3 Can you email information on how to cancel our membership with classic. My email is [email protected]
    Thankyou

    0 Votes
  • Av
    Avi007 Jul 23, 2019

    @AccountKiller3 I am ripped off by these guys aswell. We haven't been able to use any holidays package provided to us since we signed up last year. Every time i try to use there something i have discovered which wasnt dis lose. Can you help to find out how we can go about cancilation. Contact email :- [email protected]

    0 Votes
  • Av
    Avi007 Jul 29, 2019

    @Avi007 I contacted Classic Holiday Customer care service and can confirm my issue has been resolved. They have been helpful and understanding towards my situation and provided best solution.
    Thank you Classic Holiday

    -1 Votes
  • Ha
    Haymush Jul 31, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @AccountKiller3 would like to know your advice [email protected]

    0 Votes
  • Lo
    Louie Chun Aug 12, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @AccountKiller3 Hi Mate, interested on this. i have been on pile of debt because of this.

    0 Votes
  • Ac
    AccountKiller3 Aug 22, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @AccountKiller3 We have resolved our issues directly with Classic Holidays,

    0 Votes
  • He
    Hemaima Oct 10, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @AccountKiller3 Can you please email me details on resolving? My husband and I would also like to cancel our membership. [email protected]

    0 Votes
  • He
    Hemaima Oct 21, 2019
    This comment was posted by
    a verified customer
    Verified customer

    @Hemaima Our enquiry was handled by Leonie at Customer Care who was able to help us with our membership thank you.

    0 Votes
  • Mr
    Mrs KS Jan 21, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @AccountKiller3 Hi @AccountKiller3,
    I would love to know how you got out of the contract.
    We want to get out, I don't care about the money anymore, I just need to stop paying.
    Can you help us?
    Kylie

    0 Votes
  • Bi
    Bitten again Sep 08, 2017
    This comment was posted by
    a verified customer
    Verified customer

    We have just signed for the Discovery Platinum Membership and are still in the cooling-off period. I am trying to cancel our membership too and it is hard to find contact details of where to send the cancellation notice. We weren't told anything about the cancellation and were given no PDS. Since we signed and re read our agreement we find there are extra costs involved. Our deal included a 241 cruise deal and I know others have found it difficult to make a cruise booking suitable for their holiday time.
    Thanks
    Bitten

    1 Votes
  • Aj
    AJH67 Sep 10, 2017

    @Bitten again Bitten again
    GET OUT ! GET OUT NOW !!! The services are not what was promised.

    2 Votes
  • Bi
    Bitten again Sep 10, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @AJH67 Sent an email to cancel and will follow up on my request tomorrow. Thanks AJH67

    3 Votes
  • He
    hebsh Aug 07, 2017
    This comment was posted by
    a verified customer
    Verified customer

    i already sign with them them, i m still in the cooling off period, what'wrong with the services they provide???

    3 Votes
  • M9
    m99 Jul 26, 2017

    I'm going through the same exact problem don't trust these people I'm trying to cancel our membership and they telling us there is no cancellation on any ground how is that possible every company has cancelation or cancelation fees... and especially Leonie Vanderkley, i think she's the pirate of this money hungry organisation. she was so rude to me over the phone when i asked to speak to her as she was the one that was dealing with us from the beginning, she refused to cancel our membership that we haven't even been able to use, they fooled us with their misleading informations and empty promises. i have experience the worst customer service from her and we also emailed her to cancel this membership a month ago and she replied with the same email that she send to emma and her husband david. and the same reason why we joined this company is because they threw this scratcher at us at the easter show, we scratched it and won a prize holiday to fiji and thats when we agreed to go to the meeting in parramatta. when we went their they pilled a mountain of paperwork to sign and they didn't even mention nothing about the cancelation terms... I'm taking this further and I'm not going to rest until this scam company go down.

    0 Votes
  • Ac
    AccountKiller3 Nov 21, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @m99 Hi have you been able to cancel your membership?

    0 Votes

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