[Resolved] Clarinsclarins staff

P Aug 20, 2019

Very disappointing experience . The Clarins Rep" Rosa "was not trained to sell the line and sold incorrect products for my skin type. The service is rushed after waiting far too long for a salesperson. The facials are not relaxing and they barely spend any time on your face and neck. Anyone can just tone skin and slsop on a facial mask. There is no thorough cleansing or massage. People are left waiting for 30 or more minutes for the facial, as staff are late from lunch breaks and just don't care.
They are always out of samples to try, as the employees hoard them for themselves and their friends at every cosmetic counter here. The manager knows, but does nothing as she gets her fair share.
Last time they were out of three of the products I needed and had no clue about future products coming in.
They are ruining your good name. Please help.

  • Clarins's response · Aug 21, 2019

    Dear Customer,

    Thank you for taking the time to provide us with your feedback on your recent visit to the Clarins counter in Nordstrom Walnut Creek. We are sorry to hear that the experience was not a good one. Please feel free to contact our Customer Care team to discuss further so that we can improve your future experience. Customer Care contact info: 1-866-325-2746 Mon-Fri 9:30 am to 6:30 pm est.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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