Escentual
reviews and complaints

I bought some body lotion from Escentual 'cause they had the cheapest prices I could find. I put in my order and it came in just two days. They sent me an email when they got my order and kept me in the loop about when it was gonna be sent out and when it would arrive. And get this - no charge for delivery! The prices and service were so good that I'm definitely gonna buy from them again.

I recently made a purchase from Escentual and I must say, I was quite impressed with their selection of face products. They have a wide range of brands and products to choose from, which is great for someone like me who likes to try out different things. Although, I was a bit disappointed that they didn't have one cream that I was looking for, but that's okay.

The packaging of the products was top-notch. They were packaged so well that even if you accidentally dropped them, there was no way they could break. I really appreciate the effort they put into ensuring that the products arrive in perfect condition.

However, I do have to give them 4 stars because of the time it took for the delivery. I placed my order on a Sunday and Royal Mail received it on a Tuesday. I received my order the following Tuesday, which was a bit longer than I expected. But, I understand that delivery times can vary and it's not always in their control.

On a positive note, I was pleasantly surprised to receive a little present with my order - a nail file! It's the little things that count and it made me feel appreciated as a customer.

Overall, I would recommend Escentual to anyone looking for a wide range of face products. They have great packaging and even throw in a little surprise for their customers.

So, I was looking for my usual face stuff and couldn't find it anywhere else, and then I stumbled upon Escentual. At first, I was a bit hesitant because I had never heard of them before, but I decided to give them a try. And boy, am I glad I did!

I gotta say, I don't agree with that other reviewer who called them a "pathetic business." That's just not fair. I mean, I paid for next day delivery and that's exactly what I got. And let me tell you, that's pretty impressive considering we're all stuck in lockdown right now.

Anyway, all my products arrived in perfect condition and I couldn't be happier. I even got a free nail file as a bonus! How cool is that?

Overall, I would definitely recommend Escentual to anyone looking for quality products and reliable service. I'll definitely be buying from them again soon!

I recently had an experience with Escentual and I have to say, it was not a good one. I purchased a perfume from their website and when it arrived, I noticed that the cap, bottle bottom, and nozzle were all different from what I had seen on the Guerlain website. Additionally, there were Arabic words written on the bottle that were not present on the authentic product.

When I sprayed the perfume, I was disappointed to find that it smelled strongly of alcohol and had no discernible scent notes. I had read reviews online that described the fragrance as rich and fruity, but what I received was more like a cheap gel with a strong alcohol smell.

To make matters worse, when I tried to leave a negative review on Escentual's website, it was deleted shortly after. This made me suspicious that they were trying to hide negative feedback from customers.

Overall, I would not recommend using Escentual to purchase fragrances. Instead, I would suggest shopping at more reputable retailers like Macy's or Debenhams. It's important to be cautious when buying fragrances online, as there are many counterfeit products out there.

I recently had an experience with Escentual that left me feeling quite disappointed. I had ordered 20 items of cosmetics, totaling 800 pounds. However, when the delivery arrived, I only received 8 of the items. I immediately contacted customer service to try and resolve the issue, but unfortunately, they were not very helpful. In fact, they even denied that the box I received was the one they had sent me, despite the label clearly indicating that it was.

I was quite frustrated with the situation, as I knew that I had not tampered with the box in any way. I contacted customer service within 15 minutes of receiving the delivery, but the supervisor I spoke with, Nikki, seemed to contradict herself in her emails to me. It was a very unpleasant experience overall, and I would caution anyone considering shopping with Escentual to think twice.

In my opinion, the customer service I received was some of the worst I have ever encountered. I would advise others to stay away and save their money, as the risk of having a similar experience is quite high. While I understand that mistakes can happen, the way this situation was handled left a lot to be desired. Overall, I would not recommend shopping with Escentual based on my experience.

I had a really bad experience with Escentual. I ordered an Estee Lauder perfume gift set from their website, which was priced similarly to other online stores. However, what made me choose Escentual was the free 'facial set' that they were offering with the purchase. I was really excited to receive my order, but when it arrived, the free gift was missing. I was really disappointed and contacted their customer service team to ask about it.

I had an email exchange with Nikki from their customer service team, who told me that there was video evidence of the gift being packaged with my order. I was shocked that they would accuse me of lying about something like this! I asked for a return out of principle, but all I received was a generic reply. I'm really hesitant to return the item now, as I'm not sure if I'll even get a refund given their terrible attitude.

Overall, I would not recommend Escentual to anyone. Their customer service is appalling and they clearly don't care about their customers. If you're thinking about purchasing from them, I would advise you to think twice.

Escentual is a website that I recently had the displeasure of dealing with. Their customer service left a lot to be desired, as they were quite rude and unprofessional in their emails. I felt like they were implying that I was stupid when I didn't agree with their way of resolving issues. It was quite frustrating to deal with them.

When I asked for a refund, they didn't bother to inform me in any way that the cream had been refunded. It was only after I checked my bank account that I saw the refund had been processed. This lack of communication was quite disappointing.

If you receive a damaged product from Escentual, they will ask you to send it back. However, if it gets lost in the mail, you will lose your money because they are not responsible for lost goods. This is quite concerning, as it puts the burden on the customer to ensure that the product arrives safely. Once they receive the damaged product, it can take quite a while for them to send a replacement. This process can be quite a hassle and takes a lot of time.

Overall, I would not recommend Escentual to anyone. Their customer service is lacking, and their policies regarding damaged products are quite concerning. I regret ever finding this website and will not be using it again in the future.

I gotta say, I bought two things from Escentual back in October of 2018 - Avene Men's After Shave Balm and Avene Men's Shaving Foam. And let me tell you, they ain't all that great. I mean, they don't even come close to justifying the cost. But you know what really grinds my gears? Escentual makes a pretty penny off of this brand, so they decided not to publish my review. Can you believe that? I also wrote a review for a moisturising stick for lips, and that one got published. So what gives? It's pretty clear that Escentual doesn't give a hoot about honest, genuine reviews. They only care about making that cash money. And don't even get me started on their excuse for not publishing my review - something about it not meeting their guidelines. But then they go and publish a review for a cheaper product that's basically the same as mine. It's just plain ol' dishonest, if you ask me. But hey, I ain't got no beef with Escentual as a seller. They're pretty good at what they do. I just don't like their shady business and marketing tactics.

I recently had a fantastic experience with Escentual.com. I was looking to send some perfumes to my sister in London as a gift, and initially I was planning to order from House of Fraser. However, I found that their prices were no cheaper than a department store if there wasn't a sale going on. On top of that, if I wanted fast shipping, I would have to pay between 6 to 10 pounds. Considering that I was already spending 140 pounds on perfumes for my sister, I was hesitant to spend even more on shipping.

That's when I stumbled upon Escentual. Not only did they offer a great discount on each perfume bottle, but they also provided FREE 2-day shipping and free gift wrapping! I was thrilled. Instead of spending 150 pounds at House of Fraser, my Escentual bill came out to be around 100 pounds!

I am definitely going to order from Escentual again when I want to send cosmetics or perfumes to my sister. And who knows, maybe I'll even order something for myself too, since I noticed that they offer very cheap international delivery!

Overall, I highly recommend Escentual for anyone looking to purchase perfumes or cosmetics. Their prices are great, and their free shipping and gift wrapping options make the whole experience even better. I'm glad I found them, and I'm sure you will be too!

I gotta say, I'm pretty disappointed with my experience with escentual.com. I was really excited to treat myself to some new perfumes before my friend from the UK comes to visit me next week, so I placed an order with them to be shipped to my friend's address. But then I got an email saying that my payment was pending for review, and that they'd be in touch if they needed anything. I checked their website and saw that they have a policy for pending payments where they say that they'll only contact you if they have a question, so I figured I didn't need to do anything else.

But then I got another email from them saying that my order was cancelled, with no explanation or anything. I tried calling them twice to see if I could figure out what was going on, but they just told me that my billing info didn't match my card and that they couldn't help me. I even sent them proof of my bank account showing that the money was reserved for the payment to them and that all the details were correct, but they just kept being rude and short with me and eventually hung up on me.

I'm really upset about this whole situation. Not only did they mess with my money and cancel my order for no reason, but now my bank account is frozen for the next 5 working days, which means I can't go and give my business to another trader who actually wants to make some money. I told escentual.com that they've lost me as a customer for good, and I even filed a complaint with the Consumer Rights people in the UK.

Honestly, I just don't understand how a business can treat their customers like this. It's not like I was trying to scam them or anything - I was just trying to give them my money in exchange for some nice perfumes. But instead, they rejected my payment and made it impossible for me to get the perfumes I really wanted. It's just really disappointing.

So, I was trying to buy some stuff from Escentual, but then they went and cancelled my order without even telling me. I was pretty cheesed off about it, so I sent them an email to ask what the heck was going on. And you know what they said? They said I was trying to resell their products! Can you believe that? I mean, I just wanted to buy some nice perfume for myself, not start some kind of black market operation or something.

Anyway, I guess I can kind of see why they might think that. I mean, I did order a lot of stuff all at once, and maybe it looked like I was trying to stock up for some kind of resale scheme. But still, they could have at least given me a heads up before they cancelled my order. And now I'm left without my perfume, which is a real bummer.

Overall, I'm pretty disappointed with Escentual. I mean, I get that they don't want people reselling their products, but they could have handled the situation a lot better. Maybe they could have asked me some questions or something before just assuming the worst. Oh well, I guess I'll have to find somewhere else to buy my perfume from now on.

I ordered this Bioderma thing from Escentual and it was supposed to be delivered to me, but it never came. I spent almost $100 on it, including shipping, and I'm pretty bummed that I never got it. I tried to check the delivery status and see if there were any updates on the shipping, but there was nothing. It's been a while now and I still haven't received anything. It's a shame because I was really looking forward to trying out this product, but I guess it just wasn't meant to be.

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So, I recently ordered a bottle of aftershave from Escentual, which cost me a whopping ?85. However, I was quite disappointed with the delivery time as it took a full week to arrive. To make matters worse, the packaging was very poor for an item of this price. I mean, come on, where's the wow factor and customer experience that would make us want to return?

I was really looking forward to receiving my aftershave, but the whole experience left me feeling quite let down. I expected more from a company that charges such high prices for their products. The fact that it took so long to arrive and was poorly packaged just added insult to injury.

Overall, I wouldn't recommend Escentual based on my experience. If you're looking for a company that provides a great customer experience and delivers products in a timely manner, then I suggest you look elsewhere. There are plenty of other companies out there that offer better service and value for money.

to get a refund. This is not the first time I have had issues with Escentual, but it will definitely be the last. The website is difficult to navigate and the prices are not competitive. I would not recommend this site to anyone.

Escentual is a company that I would not recommend to anyone. My experience with them was terrible. I placed an order, but unfortunately, it was not delivered to me. When I contacted their customer service, I was met with a very rude and unprofessional representative named Nikki. She was extremely unhelpful and tried to shift the blame onto me, saying that I had given the wrong address. This was not true, and I found her attitude to be very disappointing.

Overall, I think that Escentual is a sad excuse for a company. Their customer service is pathetic, and they failed to deliver my order. I would strongly advise anyone considering using this company to think twice. There are plenty of other companies out there that offer better service and are more reliable.