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Clarins Customer Care Service

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Groupe Clarins

5-7-9 rue du Commandant Pilot
Neuilly-sur-Seine
France - 92200

Customer Support Phone Numbers

1800 861 888(Australia) 1 0
800 808 818(Poland) 1 0
8800 770 0606(Russia) 1 0
+33 170 489 043(France) 1 0
+1 866 325 2746(United States) 1 0
+1 888 328 1922(Canada) 1 0
+44 127 977 4215(United Kingdom) 1 0
+49 800 252 7460(Germany) 1 0
+39 800 630 911(Italy) 1 0
+7 495 775 0606(Russia) 1 0
+34 900 314 151(Spain) 1 0
+852 29 946 238(Hong Kong) 1 0
+81 334 708 545(Japan) 1 0
+60 321 414 076(Malaysia) 1 0
+65 68 386 333(Singapore) 1 0
+27 118 096 300(South Africa) 1 1
+82 805 429 052(South Korea) 1 0
+886 809 006 677(Taiwan) 1 0
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Clarins Complaints & Reviews

Clarins / lack of response to emails sent reference a missing free gift

Di
Jul 09, 2019

Good Morning, I wish to make a complaint about the lack of response to my emails. I appreciate you have a response saying you have a high volume of emails. However I have not received a response in seven days and that is unacceptable! I recently placed an order with you deliberately...

Clarins / Clarins Men Line Control Balm pump action

Da
Jul 02, 2019

This is my correspondence starting 22/05/19 Hi Karen I sent you an email almost a month ago, but all i received back was a reply telling me how busy you were. Could you look into my complaint please? Regards David Malin 07791119380 19/06/19 Hide original message On Friday, 24 May 2019...

Clarins / 30 min open spa

Ch
Jun 14, 2019

I purchased 2 sets of Clarins 30 min Open Spa Treatment from the Clarins boutique at the newly opened Mid Valley South Key Mall in Johor Bahru, Malaysia. Unfortunately, the very pleasant and young therapist lacked the necessary experience. Both in her hand facial technique as well as in...

Clarins / bronzing duo 02

Ja
Jun 06, 2019

I have only been using my new blusher for 2 weeks and it has already crumbled. (I have photos). This is now the 3rd time this has happened. I have been using your blushers for over 20 years. It is very dissapointing, especially when they cost £30 each and I am very upset to hear you have now...

Clarins / super hydration lotion for men

Ma
May 06, 2019

On 4 May whilst travelling through Malaga airport on my return to Ireland I went to the Clarins counter to purchase clarins for men Super Hydration Balm. I was advised by the Clarins representative that the product was discontinued & has been replaced by Super Hydration Lotion spf 20...

Clarins / clarins beauty swap

A1
Apr 26, 2019

Dear Sir/Madame Because I can't type such a long story of what Happened here I've already typed it on a Beauty blog of what happed today The link is: https://community.debenhams.com/t5/Makeup/CLARINS-BEAUTY-SWAP-left-me-in-tears/m-p/132731#M18540 I traveled to Leeds for the swap, and I...

Clarins / clarins radiance-plus golden glow booster

Re
Apr 15, 2019

To whom it may concern, I purchased the above item as I love using various Clarins skin care products and have done for many years. I feel disheartened and dissapoinyed with this product. I have used the golden glow booster on several occasions now and followed instructions on the small...

Clarins / press powder - quality complaint

Al
Feb 22, 2019

I need to complain about poor quality press powder I bought in Poland some time ago. After a short period of time when I started to use it the press powder became to crumble. I couldn't believe that so expensive and premium item is much worse than a simple one I usually buy. I was sure that...

Clarins / advent callander

Se
Dec 08, 2018

Hi I purchased an advent calendar for my wife and have been extremely disappointed to find that the product has been packaged upside down so that non of the products inside match with the resepective window on the day of opening and with different sizes and shapes are unable to remove. I am...

Clarins / thanks for wennie, clours & fragrance langkawi airport clarins seller.

Zo
Nov 25, 2018

我是旅行社经常往来兰卡威的,每次来兰卡威都会给自己和帮朋友带化妆品,也会介绍我的客人去买东西,在Clours & Fragrance Langkawi Airport Clarins柜台的销售员Wennie,她热情的工作态度,专业的产品知识,给我和我的客人很多帮助。最近听说Wennie即将离职的消息,感到非常遗憾,也非常感谢Wennie一直以来的热心帮助,祝福你生活愉快!

Clarins / gold star salon, la femme, farnham surrey

El
Nov 22, 2018

Good Morning, I'd like to complain about the service and treatment I received from La Femme beauty salon located in Farnham, Surrey. The salon advertises itself as a Gold Star Salon. This being my first visit to the salon I was appalled by the terrible service and treatment I received yesterday...

Clarins / refund

Co
Nov 07, 2018

I have been waiting for a refund for approx. 5-6 weeks. I have left several messages on the customer service number with no response. No one is EVER available on that line to speak to. I know they received my return on 10/9 and was told 3-4 days for the refund. I month later and no refund...

Clarins / multi active jour

Ch
Oct 25, 2018

I have just bought Multi Active Jour from an cosmetic website which is I always buy products. I want to check its shelf passed or not from batch code. But I could not get any information about it. I have called supplier and they did not give me any info. They told me that "Clarins product...

Clarins Aeon Jusco Mid Valley / service and product

De
Oct 11, 2018

I visited Clarins today at Aeon Mid Valley, and I purchased a Tonic oil bottle from my beauty therapist Ms Yuen. I came home and opened it to find a sealed bottle, and the product having a strong wonderful scent. However, back in 18/07/19- I also purchased a bottle of Eau contour oil, and...

Clarins / double seeim

Mi
Oct 08, 2018

I always shop at the clarins counter in Boots, Brighton, East Sussex and have always been satisfied with the service I have been give. However today I went in to purchase your new double serum. I asked the assistant to advise me about the product and what was in it? She said that she...

Clarins / double serum, hydric + lipidic system, 50ml. I complain about the pump is not working

Ja
Sep 08, 2018

The pump that mix the two solutions does not work properly. The solution from the inner part of the bottle does not pump out and only solution from outside is coming out. The difference in volume between the two solutions is possible to see. See added photo. There is around 1/3 of the...

Clarins / bad brand shopping experience

Sa
Jul 31, 2018

I sent this email to Clarins South Africa on Sunday. Till today I have not even had a response that they have received my email.: I wish ro share my Clarins experience of today with you. Off to Fourways mall to look at the Clarins products, which I have used in the past, and ready to look at...

Clarins / 3 in 1 eyeliner

Ri
Jun 28, 2018

Hi, The all in one eyeliner pen, is describe and resemble the Muti Eyeliner pen plans, design, use, and creativity rationale I submitted to invention.com early part of 2014, which was part of my business plan I submitted to my University prior to the date listed. I feel like this invention...

Clarins / crème solaire anti-rides visage; sun wrinkle control cream for face

Fe
Apr 28, 2018

I use this product since 2013. I purchased it always at the shops in the Netherlands. So long I was satisfy and enjoyed this product for my rosacea face. There was no changes everytime i bought a new one that I was able to notice until my last purchase about 2 weeks ago (april 2018) at ici...

Clarins / bad service

Ru
Apr 13, 2018

I should say it; I asked about the product information and the price at the malaysia pavilion clarins counter last week; but the beauty advisor gave me the impression that I had no money to afford the clarins product. 1) When I put double serum in my hand to try a texture. She quickly...

Clarins / skin illusion natural radiance foundation. shade ivory

Mar 27, 2018

Hello. I have bought in my country Skin Illusion Natural Radiance. I have cheked the expiration date by batch code 402631 on checkfresh.com. The site shows that product expired. Local distributor claims that product is valid till 2021. I concern about my health and want to confirm or...

Clarins / lack of pricing & product

Ke
Jan 06, 2018

Dear Sir /Madam, As an Irish Customer I need to register my concerns regarding my search for your products. Today I was in Kildare Village outlet and visited your Outlet store . When I went to purchase some Clarins antiperspirant. I was told that they were completely out of products from...

Clarins / services

Pa
Jan 05, 2018

The complaint is regarding Kolkata ShoppersStop Clarins manager.The store person there is extremely rude and is just interested in having her lunch .i had a service due but the way she behaved made me walk out .if this is th I way your brand treats your customer I prefer not to use such...

Clarins / order placed on 6/12

Yk
Dec 20, 2017

I purchased a substantial amount of products from my favourite brand in the world which I thought cared about their customers. I was and am truly disappointed. I bought a whole lot of products on 6/12/2017 via online and was sent an email confirmation of my purchase. Yesterday, I sent an...

Clarins / clarins multi active cream jour for dry skin

Da
Nov 02, 2017

Dear Sir or Madam, I wish to submit a complaint regarding the above mentioned cream. I've been a regular consumer of the cream for 8 years and I must say that after years of testing all sorts of similar and even more expensive and even higher class products I was overwhelmed with how...

Clarins / customer service

Za
Oct 19, 2017

Hi.i ordered something from clarins online at the end i could not see the basket when i saw email then i found some of samples i didnot want straight way i emailed customer service if they cam do something no reply and when i received msg for dispatched detail then they message me oh sorry...

Clarins / extra firming day lotion 50ml

Mo
Oct 12, 2017

Date purchased 1st October 1917 at Heathrow duty free I purchased the lotion and discovered at later that the pump dose not work on the bottle so cannot access lotion. On arrival in New Zealand where I live I went to Clarins counter in duty free in Auckland and they said we had to contact...

Clarins / clarins

Ra
Sep 28, 2017

I purchased 4 clarins products from the istanbul turkey duty free shop, clarins counter on the 11th of September 2017. I was on my way to London. However on my return to Sri Lanka I noticed the code on the packaging. Could you please advise whether these products are within expiry. As when...

Clarins / clarins home candles

Na
Sep 19, 2017

I received one of your candles as a gift. I lit the candle for no more than 4 hours as you can see from the amount that has burnt away. Thought nothing of it and the following morning myself, husband and 2 daughters woke up with black bits in our nose. We found this very strange. It wa...

Clarins / clarins roll-on deodorant trio

Gi
Aug 01, 2017

for years i am using the perfect Clarins deodorant spray, which i always buy at the Ben Gurion duty free shop, 4 together in one parcel at the 30th of June i was leaving for china for a month and planned to buy again 4 bottles of spray this was not available, so the lady of the shop...

Clarins / clarins revitalizing gel

Be
Apr 30, 2017

I am a regular customer of Clarins. I bought a bottle of Revitalizing Gel from Kuala Lumpur international airport. When I tried to use the bottle and realize the bottle pump was not functioning. I simply could not open or use the entire bottle in anyway. It was in tact and brand new. I...

Clarins / Skin spa - klcc (Kuala lumpur)

Ha
Nov 12, 2015

On the above date 04/11/ 2015. I went for facial in Malaysia KLCC, when finished I was asked when I was leaving the country, I told them the same night they told me about the promotion if I buy product above MYR 800 The facial was free, I accepted and bought product worth MYR 862.70, I wa...

Clarins / Cruel and uncalled for employee treatment

Te
Oct 07, 2013

When one thinks of CLARINS, one thinks about their cosmetics and who uses them, mothers, daughters, sisters, aunts, cousins, grandmothers, grand daughters. One would think that a company whose clients are mostly female, said company would be in tune with fairness to the female population...