City Furniture review: Unreliable & unprofessional

Back in April 2024, I purchased 2 new living room lamps from CITY FURNITURE. I paid for them in full via credit card at the showroom. At that time, they said they'd show up in 3 weeks. Three days before the delivery date, I was told they were out of stock and that they'd let me know when they were back in.

The next day I phoned Customer Service to inquire about them and was told they wouldn't be back in stock till Aug 13. I complained about the 3-month wait and hinted they should give me some kind of a discount for me putting up with it. They said I had to contact the salesperson who wrote up the order for me. My paperwork showed no phone number, just an email address for the saleswoman. So I sent her an email explaining the situation. I received a message back stating my email address had been BLOCKED.

Unfortunately, I didn't get a chance to stop by the showroom for a while. On Aug 20, 2024, I realized the lamps were scheduled to be back in stock, but hadn't heard from CITY FURNITURE at all. I phoned Customer Service to check, and was informed they wouldn't be back in stock until mid-November. I told them I couldn't believe they'd expected me to wait 6 months for them without batting an eye, and that I wanted a full refund. They then started pressuring me to select a different set of lamps instead.

I said no, and demanded they cancel my order and give me my money back. They insisted that that could only be done by the showroom I purchased the lamps at, but that they'd contact the showroom directly and that I'd receive a call within 48 hours. A week went by and I heard NOTHING. So I drove to the showroom with my paperwork and asked for the manager. When they discovered I was there to complain and demand a refund, they dilly-dallied in getting the manager. When she finally arrived and heard what I had to say, she suddenly had a more pressing matter to take care of and told me I'd have to wait a while. (I suspect she thought if I was made to wait long enough without being helped, I'd just walk away. They were wrong.) When she finally returned, I explained the situation and she cancelled my order, saying she'd issue a refund to my credit card. I was at the showroom for about an hour. (BTW, the manager explained the reason my email was blocked was because that salesperson no longer worked there. She also insisted that I wasn't really BLOCKED, and that they just blocked ALL emails for salespersons' addresses that no longer worked for City. It makes no sense to me why they would block all incoming emails instead of forwarding them to another salesperson or something. Par for the course, however.)

In May 2026 -- seventeen (17) months after my complaint -- CITY FURNITURE finally got back to me and asked me to contact them about the issue. I did. They apologized, then went on to explain that they've had a LOT of problems with back orders for QUITE SOME TIME -- in a tone of voice that made it obvious they thought I should feel sorry for them. They then offered to give me a $100 CREDIT toward my NEXT furniture purchase at CITY -- that MUST be used WITHIN 6 MONTHS. I informed them they were unreliable and unprofessional, that I would never purchase anything from them again, and told them what they could do with their credit.

All I can say is "Wow."