City Furniture

I purchase this sofa in Oct 2019, in washed it in April 2020 on delicate cycle for 15 mins as I retrieve it from the washer I noticed it the fabric here it starting falling apart not one hole but 5 holes. I called City Furniture 3 times and each time was told that it was on backorder due to COVID-19 and when available they would ship it to me.
So, today Nov 29, 2020 at 8:45am someone from City Furniture calls and informs me that I will not be getting a replacement slipcover and that I can purchase a replacement from them.
I'm appalled and horrified that I been lead on to believe that I would be receiving a replacement slipcover for my Bree sofa. I feel, bad that the salesperson that sold me the sofa will not get the commission on the dining room and guest bedroom set I planned on ordering after Christmas.
When I called the Customer Service so I can call the manufacturer about a replacement, guess what the manufacturer is Kevin Charles which is made by city furniture.
I'm so disgusted with these companies cheating customers with poor products and not showing good
Faith behind their products

I've been waiting forever for this chair it's the first time they got delivered it was missing a chair the second time they delivered the wrong chair. Wilmar The sales rep that "help"us, did whatever he could just to get his sale, and we got delivered trash, this is not what we paid for. City furniture ruined my New Year's eve party! No I have no chairs from my guess it will for sure know why. City Furniture have no idea how to do their job! They are horrible! Called customer service phone number supervisor a customer service is ridiculous (her name: Antoinette o.) said since they already gave us two gift cards for the previous inconvenience they had with us twice, now they exceeded their gift cards amount and are doing nothing about this! So city furniture messes up three times and I only get two gift cards? For 50$ are you serious, I would rather locate the card and have an item that I paid for they stole from me, I am still missing two chairs it's been a month

If I could give no stars, I would!

The delivery guys stepped all over the very rug they were delivering, when I pointed out a stain on a chair they delivered, they got very hostile and didn't want to take it back until I demanded they take it out of my home.

They promised pillows with some of the furniture that was not delivered, the "manager" made promises to deliver it but never did.

When they called to replace the chair that was stained, they changed the delivery time, without any prior notice, to a time I couldn't be home so they charged me $99.00 ($20 more than the value of the chair). I can't get a manager on the phone to talk to me about the pillows nor the chair.

Now I'm without pillows or a chair that were paid for and there is no recourse for me but to dispute it with my credit card company.

FYI, the supposed sales manager was Derrick and the store manager who wouldn't take my call nor responsibility was Guy.