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CB Banks Citizens Bank Complaints #162-181
Citizens Bank

Citizens Bank review: your staff need to be drug tested, ( 1 comment)

G
Author of the review
3:01 pm UTC

Over and over asked multiple staff Mgr to stop sending me your flyers, along with my many complaints, l have had in the past as a customer, you and your so called directors know how to flip the script, on Bank Fraud FDIC ins how about filing false ins claims on false misleading lies, you have way to much info
On private citizens it's the big CEO's of citizens bank breaking the law, and covering their sins Drama jerkoffs playing the scams. All your employees at citizens need to be watched you all know who's into stealing that $

Update by Gregory A smith
Oct 20, 2019 3:07 pm UTC

Go to spokeo.com for my photo type in email gregsmith@usdoj.com & gregsmith@ msn.com & gregsmith@netzero.com
That's it, gregory a smith is a very common name don't let the sunglasses fool yea my bop# [protected]

Keywords:
bank fraud complaints customer directors employees fdic flyers ins claims misleading lies staff
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J
J
John Bernstein
Melrose Park, US
1 comments
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Oct 23, 2019 6:40 pm UTC

My parents (deceased) and I have acounts at Citizens Bank on Rolf Street in Cranston since the 1950's / 1960's. I live in Chicago area but have maintained a safety deposit box for the past many years even though I closed out my Citizens accounts in 2018. Every summer I get an invoice to my correct address in Illinois to pay my yearly cost for safe depsoit box.

Yesterday I got a voice mail from Citizens Bank Rolf St. in Cranston asking me to call them without being specific. I spoke to the manager this morning telling her I never got notice and she claimed it only went to the proper parties address that's why I didn't get it. When I explained I was proper party she claims 4 notices went out since August which is simply UNTRUE I was never given notice of any kind that as of November 15th they will open my safety deposit box and ship contents to unknown location and I have to pay $150 for their error.

I asked if a good lifelong friend who lives in Rhode Island could open the box if I sent him a key and authorization and she said " I don't know and while nice lady manager of the branch didn't have a clue what to do and since I'm not longer a customer I'm a low priority.

It's common sense to allow me to get a note notarized to give my buddy permission with the key I'll send him to go to the bank and get my personal belongings with sentimental value to my parents who passed and important to me.

I sent an email to the bank's President Keith Kelly but am pretty sure I won't hear back as it's likely low concern to him but why should it be? If your truly a bank connected to families how you treat those like me is an example if your a true community bank that cares about past long term customers? HELP?

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  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
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    Checking and Savings Accounts
    +1 (800) 922-9999
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    Checking and Savings Accounts
    +1 (800) 600-0008
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    Student Loan Applications
    +1 (866) 259-3767
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    Education Refinance Loans
    +1 (888) 411-0266
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    Education Refinance Loan Applications
    +1 (800) 340-5626
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    Application for a New Home Loan
    +1 (800) 999-0216
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    Existing Home Loan
    +1 (888) 514-2300
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    New Mortgage Applications
    +1 (800) 234-6002
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    Existing Mortgage Customers
    +1 (888) 333-5145
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    Credit Card Applications
    +1 (800) 684-2222
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    Credit Cards
    +1 (888) 333-0246
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    Personal Loan Applications
    +1 (866) 999-0107
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    Personal Loans
    +1 (877) 670-5200
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    Wealth Management
    +1 (800) 862-6200
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    Existing Business Banking Customers
    +1 (800) 428-7463
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    New Customers
    More phone numbers
  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 27, 2026
  7. View all Citizens Bank contacts
Citizens Bank Category
Citizens Bank is ranked 49 among 353 companies in the Banks category
#47 Credit One Bank Credit One Bank #48 KeyBank KeyBank #49 Citizens Bank Citizens Bank #50 Ing Bank Ing Bank #51 Synchrony Bank Synchrony Bank

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