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CB Banks Citizens Bank Complaints #162-181
Citizens Bank

Citizens Bank review: unsatisfied customer of over 25 years ( 1 comment)

D
Author of the review
4:41 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I Mark Golshan Busines owenr of Doyonda Auto Sales I am writing this letter to bring to your attention that I am not satisfied with your quality of service provided at Citizens Business bank Branch located at 1095 N Garey ave. Pomona ca 91767, I am talking about the service provided on 10/21/2019 ans I want to let yopu know I was very upset with the service manager Eddie Ennis. Recently there was a check issued by an insurance company under Doyonda Auto Sales & Qarmon PC for the amount of about $3, 300 Qarmon PC signed and stamped and sent it to Citizens business Bank Branch in Pomona they didnt take it for the reason they said that Qarmon PC's bank needed to be the one to Endorse the check. I asked if I can get it Endorsed by the other party and they said I had to go to the El Monte Branch since I couldnt go Qarmon PC got it Endorsed by chase Bank and again I sent my employee who she is a well known customer at the pomona citizens branch office t make the deposit and they told her this time arounf by the service manager Eddie Ennis that a letter was misinf in the stamp of the Endorsement and she couldnt do anything to help us and she didnt do the deposit of the check and instaed she amde bold and uncomforatble comments to my employee Stating and saying to her "why is he sending you to do his dirty work?" I spoke with Laura from my main office branch of my account and explained what had happened and she responded with "I dont know what dirty work means. I have been a regular and true customer of yourbusiness with an account with you for over 25 years. I would like a follow up on this situation on how its being handled. Thank you.

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amount bank branch check customer deposit endorsement insurance quality service
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Garis
Orono, US
1 comments
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Dec 06, 2019 5:37 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

These idiots accepted me as a auto loan and now dont have any record of it. I am unable to get a title if they say I paid it off but with no record, they wont send a title.

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  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
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    Checking and Savings Accounts
    +1 (800) 922-9999
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    Checking and Savings Accounts
    +1 (800) 600-0008
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    Student Loan Applications
    +1 (866) 259-3767
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    Education Refinance Loans
    +1 (888) 411-0266
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    Education Refinance Loan Applications
    +1 (800) 340-5626
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    Application for a New Home Loan
    +1 (800) 999-0216
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    Existing Home Loan
    +1 (888) 514-2300
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    New Mortgage Applications
    +1 (800) 234-6002
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    Existing Mortgage Customers
    +1 (888) 333-5145
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    Credit Card Applications
    +1 (800) 684-2222
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    Credit Cards
    +1 (888) 333-0246
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    Personal Loan Applications
    +1 (866) 999-0107
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    Personal Loans
    +1 (877) 670-5200
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    Wealth Management
    +1 (800) 862-6200
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    Existing Business Banking Customers
    +1 (800) 428-7463
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    New Customers
    More phone numbers
  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 20, 2026
  7. View all Citizens Bank contacts
Citizens Bank Category
Citizens Bank is ranked 49 among 353 companies in the Banks category
#47 Credit One Bank Credit One Bank #48 KeyBank KeyBank #49 Citizens Bank Citizens Bank #50 Ing Bank Ing Bank #51 Synchrony Bank Synchrony Bank

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