The complaint has been investigated and
resolved to the customer's satisfactionResolved Citizens Bank — froze account for fraudulant reasons
resolved to the customer's satisfaction
On Tuesday I deposited my boyfriends pay check. I assumed everything was fine, but then on Thursday evening I went online to my checking account and it said I could not log in as I there was no such user name. Friday after work I went to the back and found out my account was put on hold...or frozen as my boyfriends paycheck bounced. They said they froze my account because the bank the check was drawn on would not release the check back to Citizens. The manager who is an officer with Citizens said I needed to contact my boyfriends company...meanwhile my back was frozen. I was laid off for over a year and now am in a trial period of mortgage modification. I had sent my payment off on Wed when I deposited the check. Immedately I freaked because if you are late for even one payment you lose your modification and your home. My boyfriend called his boss to find out what was going on. He said the check should not have bounced as he had recently deposited several thousands of dollars. I called the manager again and she said she could not do anything as the check was being held by the Bank America fraud dept and until they returned it as non sufficient fonds they could not unfreeze my account. My boyfriends boss came over sat morning to show us his deposit slips and current back balance. We could not understand. On Monday, he went to his back to find out what happened, and was surprise to find that the check had actually cleared last Wed and was able to obtain a copy of the cleared check for me. After many calls that day to the back, my account is still frozen. As soon as I got the copy of the cashed check I went right up there and brought it to Amy the manager. I could see her face get red when I confronted her about how can my account be frozen when the check had cleared last Wed? I asked her where my money was, she had no answer! She tried to change the story saying maybe something else was wrong along with the check ...but the check never bounced I said, still no response. My account is still frozen I cannot pay bills, buy food etc...as my own paycheck is direct deposit. will be the 5th busness day without any money! I don't know what else to do. This is devastating. Any advice to help me get my mone would be greatly appreciated! My able was turned off this morning and my gas and electric are due to follow!