Kellogg Community Credit Union Members Reviews and Complaints

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W. Wisoky

Verified customer

Kellogg Community Credit Union messed up my payment last month and said I didn't pay when I did, which messed up my credit report

Kellogg Community Credit Union messed up my payment last month and said I didn't pay when I did, which messed up my credit report. Today, I paid my mortgage and even added extra money to go towards my principal, but they still charged me a late fee. I always pay by the 16th and I am not delinquent. I wrote to them to fix this mistake ASAP!

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How responsive is Kellogg Community Credit Union's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Kellogg Community Credit Union has received 1 complaints on ComplaintsBoard. The first reported case, Kellogg Community Credit Union messed up my payment last month and said I didn't pay when I did, which messed up my credit report, was published on Jun 8, 2023, and the most recent complaint, Kellogg Community Credit Union messed up my payment last month and said I didn't pay when I did, which messed up my credit report, was posted on Jun 8, 2023.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Kellogg Community Credit Union Legit?

Kellogg Community Credit Union earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Kellogg Community Credit Union to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Kellogg Community Credit Union is known for their high standards and safety. If you're thinking about dealing with Kellogg Community Credit Union, it's wise to check how they handle complaints.

We found clear and detailed contact information for Kellogg Community Credit Union. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Kellogg Community Credit Union has claimed the domain name for kelloggccu.org for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Kelloggccu.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

Kelloggccu.org to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
Kellogg Community Credit Union protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
The website belonging to Kellogg Community Credit Union has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.