SUBMIT A COMPLAINT

Maybank Group / Malayan Banking

Malayan Banking Bhd

Level 14, Menara Maybank, 100 Jalan Tun Perak
Kuala Lumpur
Malaysia - 50050

Customer Service

1300 886 688(Malaysia Only) 10 4
1800 629 2265(Singapore) 3 2
+60 378 443 696(International) 2 0
+60 320 268 112(Whistleblowing Hotline) 1 0
+60 320 708 833(Head Office) 1 0
+855 23 210 123(Cambodia) 1 0
+852 35 188 888(Hong Kong) 1 0
+62 212 506 446(Indonesia) 1 0
+65 65 335 229(Singapore) 2 0
Whistleblowing
P.O Box 11635, 50752 Kuala Lumpur, Malaysia

Cambodia
Phnom Penh Main Branch, Maybank Tower Cambodia, 43 Preah Norodom Boulevard, Sangkat Phsar Thmey III, Khan Daun Penh, Cambodia

Hong Kong
29/F, Lee Garden Three, 1 Sunning Road, Causeway Bay, Hong Kong

Indonesia
Sona Topas Tower, 1st to 3rd Floor, Jalan Jenderal Sudirman Kav, 26, Jakarta, 12920 - Indonesia

Philippines
7th Avenue corner 28th Street, Bonifacio High Street Central, Bonifacio Global City, Taguig City, Metro Manila, Philippines

Complaints & Reviews

bad services of maybank section 20

a complain raised to MBB section 20 staff Pn Nor and Pn Hani.
we has been calling up maybank section 20, and checking for the balance of our company, but fail to received the update even we are the authorised person to checking the balances of the company.
and has been told all go through on line. we understand about that and has been requesting to give us some time to apply Maybank2you due to short handed and not able to attend to their branches due to location distance . but still rejecting our proposal

sst charges on credit cards not activated

i did not activate the credit cards and yet Maybank still want to charge me for the SST charges. I had no choice to pay in first to avoid the interest charges.
Other banks do not do that. Below is their response:

Thank you for your email.

We regret of your decision to cancel the card. Nevertheless we truly respect your decision and understand that you do not require them at this point of time.
However, please be advise that should you cancelled the cards, the service tax charges will not be waived as this is a regulation governed by Service Tax Act 2018.
Thus, we appreciate your confirmation before we could proceed with your request on card cancellation.

In the meantime, should we be of any further assistance to you, do feel free to contact our Customer Service Executive at [protected] or [protected] (overseas) or email to [protected]@maybank.com.my.

Thank you.

Yours sincerely
for M A Y B A N K

Bhavani
Channel Support
Service Fulfilment
Customer Engagement
Cards Malaysia

debit cards, credit cards

Ok maybank. I suffered enough to say - burn in hell. With all your stupid unnecessary procedures, putting limits to how I can use my own money on my own saving account which I cannot change, annual renewal of the cards and waiting several weeks to get the new one, performing all the operations in person in the brunch only, stupid and lengthy customer service:
- I spent more time calling to your operators then I spent calling my friends
- I spent tons of time and money for oversees calls activating "additional" services, like mobile banking, online banking etc. That normally should already have been activated given I got your card in person in the branch
- I had to repeat all the exiting exercise in 1 year when I had to renew my card
- I spent 1 hour from midnight to 1:00 in the restaurant alone just waiting when I can pay my bill after your daily regular 1 hour maintenance process
- you failed me when I had to pay at 5 am in the morning checking out of the hotel and I lost my flight because of you
- I had to run looking for atm machine like a boy around the block to withdraw 16m idr from my debit card, because you put limit to daily payment amount from my debit card

And for that reason - burn in hell. You are officially the biggest [censored] bank I ever had in my life.

I spent 30 minutes because I could not pay with my card checking out of hotel to go to airport. I had to call these stupid idiots again and turned out to be there's a limit. And when I asked to increase limit they said it cannot be done. Only cash. So I had to run to atm and get all the cash to pay for hotel... 😑 i've just got to taxi. Hope this stupid maybank will burn in hell!

unethical behaviour of officer in damansara utama branch

Name : razanah abd rahman
Ic number : [protected]

On 01/02/2019 I came to maybank damansara utama branch to withdraw my epf for housing loan. The officer told me the document will be ready on next week since on that week will had a long holiday (cny) until wednesday. Thus, phone call was made to follow up on the document on 13/02/2019 around 10.00 am. However, I feel so frustrated when the officer (ida) - same officer that attend me on 01/02/2019 just ask me to wait without explanation. The way she communicate to customer really unacceptable. Please give your staff a proper training how to communicate with customer. Even she not from customer service department, but as an officer, she need to have that skill to make sure customer feel comfortable during liaise with maybank. As an employee, they bring company (maybank) name.

pengaduan di atas current account saya ([protected])

Saya adalah sebagai seorang yang bernama Dato Seri Dr Jeevananthan pelanggan Maybank di cawangan Rawang selama 4 tahun. Berikutnya adalah seperti perkara diatas, saya ada buat...

staff gave the wrong information

I just started working in Glenmarie area so I'm not familiar with the area at all. So, one fine day, I wanted to do an over-the-counter ASB transaction. I checked online for the nearest Maybank branch and found that the one in Utropolis is the nearest. So, I called ahead before going to make sure that they actually had over-the-counter transactions. The person I spoke to was quite blur and she didn't even understand what I was asking even if I spoke in English and Malay and at the end she said "Yes, I am able to do ASB transaction at the counter here and that ASB is online.".

Today, I finally went there by grab (RM5) from my office and once I reached, I realised that there was no banking counters and it was only 1 ATM and CDM. It has a kiosk with tables and chairs and brochures and what not, but no banking counters. And worse, this woman who answered my call and suppose to be in charge there, was not even there. She just left a sign that she went to TTDI Jaya branch. So, what could I do but go back to office (another RM5 grab ride) as I had to go back before end of lunch hour.

What a waste of my time and money. I hope someone will educate this person on what services her own branch offers. So incompetent.

rude service

626514 I want to lodge a complain regarding your staff attitude in maybank branch jalan raja muda branch, I was there to help my disable husband who just involve in accident to print hi...

break promise on free luggage for maybank credit card application

Dear party concern, I have been applied Maybank credit card under your staff Vincent with agreement of getting luggage upon approval at Starling Mall. I have received the card ...

request on return on my overpaid interest

I am writing to express my extreme disappointment with your decision to waive only 1% of my penalty fee. 1% of the penalty waive, if I pay off all my debt, is only about...

Maybank Setia Tropika Johor Bahru β€” staff behaviour

Maybank setia tropika, johor bahru. 28 august 2018 Female staff (indian) Customer: saya nak masukkan duit ke dalam akaun Maybank staff: kenapa tak masukkan di mesin Customer...

car loan

Good Day, I've enquiries regarding car loan under my father name. Car registration number AFH4199. Nov 2016 car AFH 4199 under auction and been sold. However July 2018 there i...

maybank treatpoints revised without informing customer to the right channel

I just received a letter from Maybank which my request has been denied. My request to Maybank to re-adjust the Maybank treatpoints which they change without informing customer...

I have been scammed by this person who holds a maybank account

I went online on Carousell to purchase a Kitchenaid mixer by this person who is a scammer who goes by this details : Siti Aishah Bte Mohd Noor Maybank account number...

credit card payment was made but no release payment nor my account was activated back

I've made a full payment on 7 March 2018. Till date 10th of July 2018, my banking account was still being froze and also there were no letter of release being sent back. I mean come on. 4months and not doing anything. I've called and being transferred from this department and transferred to another department. Required me to send in my email stating that I've made the payments through attachment. This is year 2018. And your competence in your system is like a piece of [censored] being the biggest bank in Malaysia. How can we as your customers satisfy with your system? Only know how to call and chase but do nothing after that?

unethical financial advisor and unhelpful management

I had my bad experiences with Maybank bandar Kinrara. It is very disappointed that this branded bank has engaged unethical financial advisor who gave misleading information to...

staffing

626514 Dear Maybank Complaints board, I am here would like to complain about your Maybank Staff behaviour that not respecting their customers at all. I am one of the MAYBANK Premier...

service provided from maybank semenyih branch

626514 I have walked-in to Maybank Semenyih on 20/4/2018 apply for creditcard, on the same day I had email my documents to Sharifah Rusdiana bt Sy Kamarudin. 2/5/2018 she email me to...

service counter very late

I already waiting at 11.30 for making payment car at maybank pt raja until 12.30 pm. My no not call, I ask counter when my turn the counter said after the last cust payment at...

Maybank Bukit Tinggi Klang β€” payment of waterboss in maybank

Friday 1st June 2018 1.29Pm.. I went to maybank bukit tinggi klang.. I was came for Asked about my maybank statement enquiries, and I asked one of the staff who is at the front...

Maybank Group / Malayan Banking Berhad β€” scam monies account

My son has been scammed by Meor Muhammad Ammar, Account no: [protected] by forced to transfer RM3650 from CIMB Bank. However, he only has RM600 and had transferred to Meor on 16...

Maybank Group / Malayan Banking Berhad β€” maybank simpang ampat

I'm very disappointed by the customer service provided. On 15 March 2018, a part of my house burned. After putting out the fire bomba staff told us to contact insurans agency to...

Maybank β€” customer service and missing parcel

The customer service line we are supposed to contact in order to get our problems fixed is not only unprofessional, they also offer no solutions to problems. Pos, your employees need an intensive class on good etiquette. Even after giving the operator my tracking number he implied that there is no record of the parcel because the sender may not have posted it yet- to which i asked, β€˜So how did i get this tracking number?' The procedure is to then email them and wait 2 whole working days for a reply. 2 whole days for an express delivery that was meant to arrive in 1-2 days and is obviously important. All express deliveries are time sensitive, and i dont think it takes a genius to figure that out. I asked, β€˜There has to be a faster way or someone who can handle an urgent matter like Express posts' to which i was told over and over as if they have been trained to repeat this line when they face a wall / problem: β€˜This is our procedure'. This procedure is NOT good enough for urgent deliveries. I will never use this post service again. As it is, i told my secretary to use either FedEx or DHL. Her mistake, but Pos Malaysia did not end up redeeming itself.

Maybank Group / Malayan Banking Berhad β€” credit cards

I am really fed up with Maybank. Completely useless, no respect at all for customers. I have a few credit cards, with different credit limits, at least that is what I had been...

Maybank Group / Malayan Banking Berhad β€” unauthorized bank transaction

Dear Complaint Board,

I would like to complain on Maybank that they had done an unauthorized transaction in my account on 13.02.2018. I did not do any sale debit transaction of 4 times RM 151.58, 2 times of RM 131.39 and 1 time of RM 14.79.
I've called to Maybank and they had given me a very unreasonable answer as i had informed them that I did not do any transaction on 13.02.2018 but they say its a transaction from Malaysia Airlines.

Does Malaysia Airlines have rights to deduct money from my Maybank Account as i did not do any transaction on 13.02.2018.

Kindly advise who should i refer to on this case.

unauthorized bank transaction

Maybank Group / Malayan Banking Berhad β€” poor customer service

My mother and I had waited for 1 1/2 hours to do Amanah Saham 1 Malaysia untuk kaum india at Maybank Gemencheh. Customers who came after me had been given first priority. We had...

Maybank Group / Malayan Banking Berhad β€” pasir gudang branch/rude

We are having so much problem you your pasir gudang branch with regards to cheque. Can you please explain and clarify the following:- 1. House cheque. a: How many cheques is a...

Maybank Group / Malayan Banking Berhad β€” pesona lady & takaful pesona lady

601226 Staff Maybank Kelana Jaya Rozita PENIPU.. Sy telah tertipu pasal Pesona Lady & Takaful Pesona Lady..Sy tidak pernah setuju untuk insuran ini tapi tiba2 account saya telah di...

[Resolved] Maybank Group / Malayan Banking Berhad β€” front counter service - onecity usj

Incident date: 3Nov2017 @ 930am
I make my I/C a week ago and anticipating it to be ready next week. Last 2 days, I have been going to couple of MBB ATMs, to my dismay I can access with my ATM card. Therefore, I decided to walk in to MBB Branch @ OneCity USJ. I was told to change my old ATM card but again to my dismay, I can't do it as I am holding temporary paper IC issued by our own Malaysia govt., JPN! The 1st Advisor at the front counter, without a smile refuse to process as I do not not have my IC??? She then suggested I make counter withdrawal after my fuss with limited amount. Well, my next step, after taking the number waiting the next Advisor at counter 4, again refuse to process my withdrawal - now due to no passbook book! I told her I have my other identity which she can do verification, but she walk off to back room making some sarcastic comments (she thought I didn't hear it..) thereafter, return saying we can't do it. She refuse to look at me when I spoke to her till I have to tell to look at me when I speak.

I find the whole incident that this bank overwhelming, as the 2 ladies attended to me do not even have personalize service. Although I must, the 1st Malay girl at the numbering counter was helpful. I am the customer with MBB for umpteen years... there is no effort to pacify or taking extra miles to verify our your customer!!

Let me elaborate this...
1. I did not receive notification or advise from MBB that my ATM card need to be changed. You don't expect your customer know everything you do.. & yr processes.
2. I tried very much to comprehend the 1st Advisor claiming that she can't process due to my finger print... as I don't have my IC with me? I find it hard to digest cause, Maybank or bank of Malaysia do not recognize Jabatan Pendaftaran Negara Malaysia temporary IC. So, it seems to me that bank of Malaysia do not trust our Government...
3. I suggest that you should send your 2 Chinese front counter ladies to Customer Service Training!!.. Customer is dilemma... there is better skills in handling challenging customer like me, else I won't write this complaint.

  • Resolution Statement

    done

Maybank Group / Malayan Banking Berhad β€” credit card not processed even after 2 weeks

I applied for a Maybank Islamic Petronas Ikhwan Visa Platinum Card-i on 25th September 2017 at around 1pm at Maybank Wisma Genting. The officer who attended to me was Najua Hanim Kamarozaman. I provided a copy of my IC, latest salary slip and filled up the application form completely and was told my Credit Card would be sent to my home address via courier within 7 working days.

I waited almost 3 weeks and received no news from any Maybank staff. I called up Najua yesterday to check on the status of my application and was informed that my application was still designated as "Pending".

May I ask why does it take Maybank so long to process a simple credit card application whereas your competitors only take 3 days?

Worse, I was kept in the dark and left hanging, never knowing if my application was successful or had been rejected.

I am a very loyal customer of Maybank and would like to continue using your credit cards.

Thank you.

Yours faithfully,
Law Han Keong
+[protected]

Maybank Group / Malayan Banking Berhad β€” changing of phone number for tac verification

I called maybank customer service today and said card lost they have already deactivated it but I need to make urgent transfers to settle my depts my rent and I can't be able to...

Maybank Group / Malayan Banking Berhad β€” nuisance calls from maybank

I have been receiving calls from Maybank marketing department repeatedly (almost once every week) for a person whom I have no idea! I am Lee Onn Wah, a chinese name obviously...

Maybank Group / Malayan Banking Berhad β€” syiling calculator and transfer

I am not sure whether the machine is too slow or the staff in charge is just slowpoke but all i can say is that I don't understand why you people still cannot fast pace the...

Maybank Group / Malayan Banking Berhad β€” hire purchase account

I have a hire purchase account with Maybank and ensured prompt payment made via auto debit. I have received a message of delayed payment one day and managed to contact the sale...

Maybank Group / Malayan Banking Berhad β€” maybank credit card promoter incident in johor bahru

On the 18th June 2017, 2000hrs, my husband and I were at Level 2, TGV Cinema entrance of the Aeon Tebrau City Shopping centre, Johor Bahru where we were approached by your Maybank card promoters trying to sell us the Maybank 2 card premier membership. I took an interest and promptly signed up for the cards.
Yesterday, 01th July 2017, I received a package from the courier and upon checking, it was not the Maybank cards which I applied but I was given a RHB card instead. I was indeed upset as my particulars and documents were used to apply for other cards which I was not interested. This unscrupulous promoter was trying to make a fast buck by using my private data meant for Maybank card transactions only. Immediately, on the same morning, I called up RHB helpline and asked them to cancel the card. I requested for the promoter's name and I was given this name:
Thong Teck Ching (F). FYI, This was the same person I met that day.
I also called up Maybank helpline to check on my card application status and it did not exist in the system!
I am asking Maybank Sdn Bhd to take action against this promoter/company for misusing my data and private details in accordance to your bank security standards and also to return to me all copies of my personal data, both hard and softcopies which she or her company is keeping.
Enclosed, docs for your perusal.
Please keep me updated on this issue as I will follow its progress carefully.

Thank you and warm regards,
Sally.
02/07/2017

  • Ev
    evonbbb Jul 13, 2017

    You took interest and you pay for your interest took.

    0 Votes
  • Sa
    SallyTK Jul 16, 2017

    @evonbbb Go and get a life [censor]

    0 Votes

Maybank β€” maybank early care

24226 hi selamat petang.. ade satu masalah seorang ibu tunggal menghadapi dengan pihak maybank earlycare center pade tarikh 28/6/2017-30/06/2017 hari ini. Ibu tunggal ini telah lewati...

Maybank Group / Malayan Banking Berhad β€” credit card

19/6/2017 I made a transaction on Viagogo website (an event ticketing company) which appeared to be a scam. Immediately after, I called Maybank Customer Service to lodge a report...

Maybank Auto Finance Kuala Terengganu β€” car grant obtainment after settlement

I have settle the remainder of my car loan on 11 April 2017 at Maybank Auto Finance Kuala Terengganu (MBKT). My car grant is in Maybank Jelutong, therefore require request from KT...

Maybank Group / Malayan Banking Berhad β€” maybank account transfer paid maybank credit card but received stupid call said I haven't make payment!

Sir/ madam, I'm lai chiew khoon, my credit card [protected] april payment I already paid rm200.11 on 4 april 2017. Please check it proper and revoke the late...

Maybank Puchong branch β€” services I want to complain is very bad and no fair.

Hi my name is Eric. I feel very not save in Maybank saving account. And no fair on me. When I last time bankrupt. And lost it my job. And I can't make it my credit card...

Maybank β€” unethical behavior

Attention respective department, Im ms lu hung lee, wrtting to complaint maybank, medan branch, bintulu, sarawak staff attitude whose name is madam ngu leh leh. For several...