Maybank Group / Malayan Banking
Malayan Banking Bhd
Malaysia - 50050
a complain raised to MBB section 20 staff Pn Nor and Pn Hani.
we has been calling up maybank section 20, and checking for the balance of our company, but fail to received the update even we are the authorised person to checking the balances of the company.
and has been told all go through on line. we understand about that and has been requesting to give us some time to apply Maybank2you due to short handed and not able to attend to their branches due to location distance . but still rejecting our proposal
i did not activate the credit cards and yet Maybank still want to charge me for the SST charges. I had no choice to pay in first to avoid the interest charges.
Other banks do not do that. Below is their response:
Thank you for your email.
We regret of your decision to cancel the card. Nevertheless we truly respect your decision and understand that you do not require them at this point of time.
However, please be advise that should you cancelled the cards, the service tax charges will not be waived as this is a regulation governed by Service Tax Act 2018.
Thus, we appreciate your confirmation before we could proceed with your request on card cancellation.
In the meantime, should we be of any further assistance to you, do feel free to contact our Customer Service Executive at [protected] or [protected] (overseas) or email to [protected]@maybank.com.my.
for M A Y B A N K
Ok maybank. I suffered enough to say - burn in hell. With all your stupid unnecessary procedures, putting limits to how I can use my own money on my own saving account which I cannot change, annual renewal of the cards and waiting several weeks to get the new one, performing all the operations in person in the brunch only, stupid and lengthy customer service:
- I spent more time calling to your operators then I spent calling my friends
- I spent tons of time and money for oversees calls activating "additional" services, like mobile banking, online banking etc. That normally should already have been activated given I got your card in person in the branch
- I had to repeat all the exiting exercise in 1 year when I had to renew my card
- I spent 1 hour from midnight to 1:00 in the restaurant alone just waiting when I can pay my bill after your daily regular 1 hour maintenance process
- you failed me when I had to pay at 5 am in the morning checking out of the hotel and I lost my flight because of you
- I had to run looking for atm machine like a boy around the block to withdraw 16m idr from my debit card, because you put limit to daily payment amount from my debit card
And for that reason - burn in hell. You are officially the biggest [censored] bank I ever had in my life.
I spent 30 minutes because I could not pay with my card checking out of hotel to go to airport. I had to call these stupid idiots again and turned out to be there's a limit. And when I asked to increase limit they said it cannot be done. Only cash. So I had to run to atm and get all the cash to pay for hotel... 😡 i've just got to taxi. Hope this stupid maybank will burn in hell!
Name : razanah abd rahman
Ic number : [protected]
On 01/02/2019 I came to maybank damansara utama branch to withdraw my epf for housing loan. The officer told me the document will be ready on next week since on that week will had a long holiday (cny) until wednesday. Thus, phone call was made to follow up on the document on 13/02/2019 around 10.00 am. However, I feel so frustrated when the officer (ida) - same officer that attend me on 01/02/2019 just ask me to wait without explanation. The way she communicate to customer really unacceptable. Please give your staff a proper training how to communicate with customer. Even she not from customer service department, but as an officer, she need to have that skill to make sure customer feel comfortable during liaise with maybank. As an employee, they bring company (maybank) name.
Saya adalah sebagai seorang yang bernama Dato Seri Dr Jeevananthan pelanggan Maybank di cawangan Rawang selama 4 tahun. Berikutnya adalah seperti perkara diatas, saya ada buat...
I just started working in Glenmarie area so I'm not familiar with the area at all. So, one fine day, I wanted to do an over-the-counter ASB transaction. I checked online for the nearest Maybank branch and found that the one in Utropolis is the nearest. So, I called ahead before going to make sure that they actually had over-the-counter transactions. The person I spoke to was quite blur and she didn't even understand what I was asking even if I spoke in English and Malay and at the end she said "Yes, I am able to do ASB transaction at the counter here and that ASB is online.".
Today, I finally went there by grab (RM5) from my office and once I reached, I realised that there was no banking counters and it was only 1 ATM and CDM. It has a kiosk with tables and chairs and brochures and what not, but no banking counters. And worse, this woman who answered my call and suppose to be in charge there, was not even there. She just left a sign that she went to TTDI Jaya branch. So, what could I do but go back to office (another RM5 grab ride) as I had to go back before end of lunch hour.
What a waste of my time and money. I hope someone will educate this person on what services her own branch offers. So incompetent.
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Dear Complaint Board,
I would like to complain on Maybank that they had done an unauthorized transaction in my account on 13.02.2018. I did not do any sale debit transaction of 4 times RM 151.58, 2 times of RM 131.39 and 1 time of RM 14.79.
I've called to Maybank and they had given me a very unreasonable answer as i had informed them that I did not do any transaction on 13.02.2018 but they say its a transaction from Malaysia Airlines.
Does Malaysia Airlines have rights to deduct money from my Maybank Account as i did not do any transaction on 13.02.2018.
Kindly advise who should i refer to on this case.
My mother and I had waited for 1 1/2 hours to do Amanah Saham 1 Malaysia untuk kaum india at Maybank Gemencheh. Customers who came after me had been given first priority. We had...
We are having so much problem you your pasir gudang branch with regards to cheque. Can you please explain and clarify the following:- 1. House cheque. a: How many cheques is a...
Incident date: 3Nov2017 @ 930am
I make my I/C a week ago and anticipating it to be ready next week. Last 2 days, I have been going to couple of MBB ATMs, to my dismay I can access with my ATM card. Therefore, I decided to walk in to MBB Branch @ OneCity USJ. I was told to change my old ATM card but again to my dismay, I can't do it as I am holding temporary paper IC issued by our own Malaysia govt., JPN! The 1st Advisor at the front counter, without a smile refuse to process as I do not not have my IC??? She then suggested I make counter withdrawal after my fuss with limited amount. Well, my next step, after taking the number waiting the next Advisor at counter 4, again refuse to process my withdrawal - now due to no passbook book! I told her I have my other identity which she can do verification, but she walk off to back room making some sarcastic comments (she thought I didn't hear it..) thereafter, return saying we can't do it. She refuse to look at me when I spoke to her till I have to tell to look at me when I speak.
I find the whole incident that this bank overwhelming, as the 2 ladies attended to me do not even have personalize service. Although I must, the 1st Malay girl at the numbering counter was helpful. I am the customer with MBB for umpteen years... there is no effort to pacify or taking extra miles to verify our your customer!!
Let me elaborate this...
1. I did not receive notification or advise from MBB that my ATM card need to be changed. You don't expect your customer know everything you do.. & yr processes.
2. I tried very much to comprehend the 1st Advisor claiming that she can't process due to my finger print... as I don't have my IC with me? I find it hard to digest cause, Maybank or bank of Malaysia do not recognize Jabatan Pendaftaran Negara Malaysia temporary IC. So, it seems to me that bank of Malaysia do not trust our Government...
3. I suggest that you should send your 2 Chinese front counter ladies to Customer Service Training!!.. Customer is dilemma... there is better skills in handling challenging customer like me, else I won't write this complaint.
I applied for a Maybank Islamic Petronas Ikhwan Visa Platinum Card-i on 25th September 2017 at around 1pm at Maybank Wisma Genting. The officer who attended to me was Najua Hanim Kamarozaman. I provided a copy of my IC, latest salary slip and filled up the application form completely and was told my Credit Card would be sent to my home address via courier within 7 working days.
I waited almost 3 weeks and received no news from any Maybank staff. I called up Najua yesterday to check on the status of my application and was informed that my application was still designated as "Pending".
May I ask why does it take Maybank so long to process a simple credit card application whereas your competitors only take 3 days?
Worse, I was kept in the dark and left hanging, never knowing if my application was successful or had been rejected.
I am a very loyal customer of Maybank and would like to continue using your credit cards.
Law Han Keong
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On the 18th June 2017, 2000hrs, my husband and I were at Level 2, TGV Cinema entrance of the Aeon Tebrau City Shopping centre, Johor Bahru where we were approached by your Maybank card promoters trying to sell us the Maybank 2 card premier membership. I took an interest and promptly signed up for the cards.
Yesterday, 01th July 2017, I received a package from the courier and upon checking, it was not the Maybank cards which I applied but I was given a RHB card instead. I was indeed upset as my particulars and documents were used to apply for other cards which I was not interested. This unscrupulous promoter was trying to make a fast buck by using my private data meant for Maybank card transactions only. Immediately, on the same morning, I called up RHB helpline and asked them to cancel the card. I requested for the promoter's name and I was given this name:
Thong Teck Ching (F). FYI, This was the same person I met that day.
I also called up Maybank helpline to check on my card application status and it did not exist in the system!
I am asking Maybank Sdn Bhd to take action against this promoter/company for misusing my data and private details in accordance to your bank security standards and also to return to me all copies of my personal data, both hard and softcopies which she or her company is keeping.
Enclosed, docs for your perusal.
Please keep me updated on this issue as I will follow its progress carefully.
Thank you and warm regards,
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