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Maybank Group / Malayan Banking Customer Care Service

1
Complaints92
Pending0
Resolved1

Malayan Banking Bhd

Level 14, Menara Maybank, 100 Jalan Tun Perak
Kuala Lumpur
Malaysia - 50050

Customer Support Phone Numbers

1300 886 688(Malaysia Only) 9 3
1800 629 2265(Singapore) 3 2
+60 378 443 696(International) 2 0
+60 320 268 112(Whistleblowing Hotline) 1 0
+60 320 708 833(Head Office) 1 0
+855 23 210 123(Cambodia) 1 0
+852 35 188 888(Hong Kong) 1 0
+62 212 506 446(Indonesia) 1 0
+65 65 335 229(Singapore) 2 0
Whistleblowing
P.O Box 11635, 50752 Kuala Lumpur, Malaysia

Cambodia
Phnom Penh Main Branch, Maybank Tower Cambodia, 43 Preah Norodom Boulevard, Sangkat Phsar Thmey III, Khan Daun Penh, Cambodia

Hong Kong
29/F, Lee Garden Three, 1 Sunning Road, Causeway Bay, Hong Kong

Indonesia
Sona Topas Tower, 1st to 3rd Floor, Jalan Jenderal Sudirman Kav, 26, Jakarta, 12920 - Indonesia

Philippines
7th Avenue corner 28th Street, Bonifacio High Street Central, Bonifacio Global City, Taguig City, Metro Manila, Philippines
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Maybank Group / Malayan Banking Complaints & Reviews

Maybank Group / Malayan Banking / debit cards, credit cards

Re
Oct 04, 2019

Ok maybank. I suffered enough to say - burn in hell. With all your stupid unnecessary procedures, putting limits to how I can use my own money on my own saving account which I cannot change, annual renewal of the cards and waiting several weeks to get the new one, performing all the...

Maybank Group / Malayan Banking / unethical behaviour of officer in damansara utama branch

Ra
Feb 12, 2019

Name : razanah abd rahman Ic number : [protected] On 01/02/2019 I came to maybank damansara utama branch to withdraw my epf for housing loan. The officer told me the document will be ready on next week since on that week will had a long holiday (cny) until wednesday. Thus, phone call was made...

Maybank Group / Malayan Banking / pengaduan di atas current account saya ([protected])

Ka
Jan 07, 2019

Saya adalah sebagai seorang yang bernama Dato Seri Dr Jeevananthan pelanggan Maybank di cawangan Rawang selama 4 tahun. Berikutnya adalah seperti perkara diatas, saya ada buat aduan di call center dan cawangan maybank berkenalan perkara berikut:- 1) Isu cheque pertama bernombor # 319163 RM...

Maybank Group / Malayan Banking / staff gave the wrong information

Ly
Dec 26, 2018

I just started working in Glenmarie area so I'm not familiar with the area at all. So, one fine day, I wanted to do an over-the-counter ASB transaction. I checked online for the nearest Maybank branch and found that the one in Utropolis is the nearest. So, I called ahead before going to...

Maybank Group / Malayan Banking / rude service

Al
Dec 06, 2018

Maybank Group / Malayan BankingI want to lodge a complain regarding your staff attitude in maybank branch jalan raja muda branch, I was there to help my disable husband who just involve in accident to print his bank statement. Me myself understand the policy that the person its self (acc holder) need to go by himself, but...

Maybank Group / Malayan Banking / break promise on free luggage for maybank credit card application

Ch
Oct 27, 2018

Dear party concern, I have been applied Maybank credit card under your staff Vincent with agreement of getting luggage upon approval at Starling Mall. I have received the card & Activated on 14/9 . Been waiting & waiting but still not received the luggage. Then whatapps to Vincent on 20/9 to...

Maybank Group / Malayan Banking / request on return on my overpaid interest

Fu
Aug 30, 2018

I am writing to express my extreme disappointment with your decision to waive only 1% of my penalty fee. 1% of the penalty waive, if I pay off all my debt, is only about Rp2500.000, which is much less than the amount that i had overpaid to the bank. I believe i should get back the full...

Maybank Setia Tropika Johor Bahru / staff behaviour

Az
Aug 28, 2018

Maybank setia tropika, johor bahru. 28 august 2018 Female staff (indian) Customer: saya nak masukkan duit ke dalam akaun Maybank staff: kenapa tak masukkan di mesin Customer: saya nak masukkan duit rm5 Maybank staff: jadikan lah rm5 ke rm10 kemudian masukkan di mesin.(ketawa sambil berikan...

Maybank Group / Malayan Banking / car loan

El
Aug 21, 2018

Good Day, I've enquiries regarding car loan under my father name. Car registration number AFH4199. Nov 2016 car AFH 4199 under auction and been sold. However July 2018 there is a speed trap summon issued still under my father name. My question now why the summon still under my father...

Maybank Group / Malayan Banking / maybank treatpoints revised without informing customer to the right channel

Ne
Aug 14, 2018

I just received a letter from Maybank which my request has been denied. My request to Maybank to re-adjust the Maybank treatpoints which they change without informing customer. They claimed that advertisement in the maybank2u website and also in the monthly statement. First, who will pay...

Maybank Group / Malayan Banking / I have been scammed by this person who holds a maybank account

Ro
Jul 25, 2018

I went online on Carousell to purchase a Kitchenaid mixer by this person who is a scammer who goes by this details : Siti Aishah Bte Mohd Noor Maybank account number [protected] I deposited RM700 through internet transfer from RHB on 23/7/2018 at 9.58am Please suspend her account and return...

Maybank Group / Malayan Banking / credit card payment was made but no release payment nor my account was activated back

Mi
Jul 10, 2018

I've made a full payment on 7 March 2018. Till date 10th of July 2018, my banking account was still being froze and also there were no letter of release being sent back. I mean come on. 4months and not doing anything. I've called and being transferred from this department and transferred...

Maybank Group / Malayan Banking / unethical financial advisor and unhelpful management

Ch
Jul 02, 2018

I had my bad experiences with Maybank bandar Kinrara. It is very disappointed that this branded bank has engaged unethical financial advisor who gave misleading information to customers to earn their commission. When I lodged complaints on the misselling issues, there are no feedback until...

Maybank Group / Malayan Banking / staffing

Ha
Jun 22, 2018

Maybank Group / Malayan BankingDear Maybank Complaints board, I am here would like to complain about your Maybank Staff behaviour that not respecting their customers at all. I am one of the MAYBANK Premier Wealth member which I always used to run my errands spend my precious time at Prima Square branch in my city. I'm...

Maybank Group / Malayan Banking / service provided from maybank semenyih branch

To
Jun 13, 2018

Maybank Group / Malayan BankingI have walked-in to Maybank Semenyih on 20/4/2018 apply for creditcard, on the same day I had email my documents to Sharifah Rusdiana bt Sy Kamarudin. 2/5/2018 she email me to request a clearer ic copy and I replied immediately (FYI on 20/4 she took my ic and photostat at the branch). 17/5/2018 I...

Maybank Group / Malayan Banking / service counter very late

Ad
Jun 07, 2018

I already waiting at 11.30 for making payment car at maybank pt raja until 12.30 pm. My no not call, I ask counter when my turn the counter said after the last cust payment at counter 5 but after cust counter 5 making payment, the other new cust get their turn. They servis very bad...

Maybank Bukit Tinggi Klang / payment of waterboss in maybank

Re
Jun 01, 2018

Friday 1st June 2018 1.29Pm.. I went to maybank bukit tinggi klang.. I was came for Asked about my maybank statement enquiries, and I asked one of the staff who is at the front reception about my statement enquiries.. (Can I get counter number to talk with the officer on duty? she said "if...

Maybank Group / Malayan Banking Berhad / scam monies account

Li
May 16, 2018

My son has been scammed by Meor Muhammad Ammar, Account no: [protected] by forced to transfer RM3650 from CIMB Bank. However, he only has RM600 and had transferred to Meor on 16 May 2018 at 3:56:18pm. The story started with my son intention to check the price of old coins from Mr Aslam...

Maybank Group / Malayan Banking Berhad / maybank simpang ampat

Ki
Mar 15, 2018

I'm very disappointed by the customer service provided. On 15 March 2018, a part of my house burned. After putting out the fire bomba staff told us to contact insurans agency to let their adjuster to have a look on the damages so we can claim, but we need maybank as intermediate between u...

Maybank / customer service and missing parcel

Lk
Feb 26, 2018

The customer service line we are supposed to contact in order to get our problems fixed is not only unprofessional, they also offer no solutions to problems. Pos, your employees need an intensive class on good etiquette. Even after giving the operator my tracking number he implied that...

Maybank Group / Malayan Banking Berhad / credit cards

Pa
Feb 17, 2018

I am really fed up with Maybank. Completely useless, no respect at all for customers. I have a few credit cards, with different credit limits, at least that is what I had been told, and it used to work like that. But suddenly, since last week, the credit limit is common for all the card...

Maybank Group / Malayan Banking Berhad / unauthorized bank transaction

Ma
Feb 13, 2018

Maybank Group / Malayan Banking BerhadDear Complaint Board, I would like to complain on Maybank that they had done an unauthorized transaction in my account on 13.02.2018. I did not do any sale debit transaction of 4 times RM 151.58, 2 times of RM 131.39 and 1 time of RM 14.79. I've called to Maybank and they had given me a...

Maybank Group / Malayan Banking Berhad / poor customer service

Ya
Feb 08, 2018

My mother and I had waited for 1 1/2 hours to do Amanah Saham 1 Malaysia untuk kaum india at Maybank Gemencheh. Customers who came after me had been given first priority. We had waited for a longer time. At first we went to bank at 1pm... they told to come at 2.30pm as now is their resting...

Maybank Group / Malayan Banking Berhad / pasir gudang branch/rude

An
Nov 17, 2017

We are having so much problem you your pasir gudang branch with regards to cheque. Can you please explain and clarify the following:- 1. House cheque. a: How many cheques is a person entitle to bank in at any one time over the counter. b. How many days can these cheque be cleared. We came...

Maybank Group / Malayan Banking Berhad / pesona lady & takaful pesona lady

Sy
Nov 08, 2017

Maybank Group / Malayan Banking BerhadStaff Maybank Kelana Jaya Rozita PENIPU.. Sy telah tertipu pasal Pesona Lady & Takaful Pesona Lady..Sy tidak pernah setuju untuk insuran ini tapi tiba2 account saya telah di tolak duet sebanyak RM 25.44. Kemudian saya call center dan dinasihatkan untuk jumpa Rozita sb dia yg incharge. Sy jumpa...

[Resolved] Maybank Group / Malayan Banking Berhad / front counter service - onecity usj

Un
Nov 02, 2017

Incident date: 3Nov2017 @ 930am I make my I/C a week ago and anticipating it to be ready next week. Last 2 days, I have been going to couple of MBB ATMs, to my dismay I can access with my ATM card. Therefore, I decided to walk in to MBB Branch @ OneCity USJ. I was told to change my old ATM...

Maybank Group / Malayan Banking Berhad / credit card not processed even after 2 weeks

La
Oct 18, 2017

I applied for a Maybank Islamic Petronas Ikhwan Visa Platinum Card-i on 25th September 2017 at around 1pm at Maybank Wisma Genting. The officer who attended to me was Najua Hanim Kamarozaman. I provided a copy of my IC, latest salary slip and filled up the application form completely and...

Maybank Group / Malayan Banking Berhad / changing of phone number for tac verification

Me
Oct 11, 2017

I called maybank customer service today and said card lost they have already deactivated it but I need to make urgent transfers to settle my depts my rent and I can't be able to visit any branch for it and since my card lost I can't go atm to register my new phone number for TAC so the...

Maybank Group / Malayan Banking Berhad / nuisance calls from maybank

St
Sep 18, 2017

I have been receiving calls from Maybank marketing department repeatedly (almost once every week) for a person whom I have no idea! I am Lee Onn Wah, a chinese name obviously, who just returned to Malaysia last year and bought this new Hotlink number. I have been receiving frequent calls from...

Maybank Group / Malayan Banking Berhad / syiling calculator and transfer

An
Sep 10, 2017

I am not sure whether the machine is too slow or the staff in charge is just slowpoke but all i can say is that I don't understand why you people still cannot fast pace the process of calculating and transferring the syilling into our own bank account. I have waited for nearly 2 hours here...

Maybank Group / Malayan Banking Berhad / hire purchase account

Al
Aug 16, 2017

I have a hire purchase account with Maybank and ensured prompt payment made via auto debit. I have received a message of delayed payment one day and managed to contact the sales person that sealed the loan deal. They have mistakenly put charges on my acc and could not remove it until...

Maybank Group / Malayan Banking Berhad / maybank credit card promoter incident in johor bahru

Sa
Jul 02, 2017

On the 18th June 2017, 2000hrs, my husband and I were at Level 2, TGV Cinema entrance of the Aeon Tebrau City Shopping centre, Johor Bahru where we were approached by your Maybank card promoters trying to sell us the Maybank 2 card premier membership. I took an interest and promptly signed...

Maybank / maybank early care

Rh
Jun 30, 2017

Maybankhi selamat petang.. ade satu masalah seorang ibu tunggal menghadapi dengan pihak maybank earlycare center pade tarikh 28/6/2017-30/06/2017 hari ini. Ibu tunggal ini telah lewati duit bulanan rumahnya selama 3 bulan. Jadi ibu tunggal ini telah memohon dan menunggu kelulusan pengeluaran wang FD...

Maybank Group / Malayan Banking Berhad / credit card

Di
Jun 19, 2017

19/6/2017 I made a transaction on Viagogo website (an event ticketing company) which appeared to be a scam. Immediately after, I called Maybank Customer Service to lodge a report as I soon realized it was a scam and was unable to cancel the transaction (no MSOS Code, did not redirect to Maybank...

Maybank Auto Finance Kuala Terengganu / car grant obtainment after settlement

Az
May 08, 2017

I have settle the remainder of my car loan on 11 April 2017 at Maybank Auto Finance Kuala Terengganu (MBKT). My car grant is in Maybank Jelutong, therefore require request from KT and process time before I can obtain it. Staff in-charge overthere said that all will be taken care off and I...

Maybank Group / Malayan Banking Berhad / maybank account transfer paid maybank credit card but received stupid call said I haven't make payment!

Je
Apr 25, 2017

Sir/ madam, I'm lai chiew khoon, my credit card [protected] april payment I already paid rm200.11 on 4 april 2017. Please check it proper and revoke the late charge. E-banking already very common and easy way for us to make payment. I used maybank account transfer to paid my...

Maybank Puchong branch / services I want to complain is very bad and no fair.

Im
Apr 04, 2017

Hi my name is Eric. I feel very not save in Maybank saving account. And no fair on me. When I last time bankrupt. And lost it my job. And I can't make it my credit card payments, even min payments also I didn't have too, And Maybank will take action send me lawyer latter and even collect...

Maybank / unethical behavior

Ti
Mar 01, 2017

Attention respective department, Im ms lu hung lee, wrtting to complaint maybank, medan branch, bintulu, sarawak staff attitude whose name is madam ngu leh leh. For several times I have experienced such rude treatment from one of your tellers that I refuse to tolerate it any longer. Each...

Maybank / ociss

Th
Feb 13, 2017

I tried opening a Current Account with a Maybank Branch in Alam Damai Branch. The staff in counter 11 made me visit her 7 times..but still wouldnt allow me to open a current. Almost a month. She says my name appear in OCISS system with an issue with Bank Islam. I gave her all the release...

Maybank / asb transaction in m2u not recorded / updated in the asb book

Au
Jan 22, 2017

MaybankI would like to complaint that the ASB transaction during 1.11.2016 and 30.11.2016 were not included / received / stated in my ASB book. Usually every online transaction were updated in the book. Both November 2016 transactions are at RM69.00 each. If you take the 'baki buku semasa' at 5.1.17...