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CB Banks Citizens Bank Complaints #162-181
Citizens Bank

Citizens Bank review: customer service

M
Author of the review
12:01 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I have a complaint about the manager Renee Arbor. Every time I have gone to that bank it has been busy. I go between the 1pm-3pm times. There is usually one person working and 3 teller booths. The manger doesn't seem to care that there is a long line waiting and one teller working. I know she is the manager but she can't pitch in for a short amount of time to get the line going? She never pitches in to help. Whatever happened to team work and good customer service? She is seen standing right at the front next to the teller and will not assist. Meanwhile, the line is long and people, including me, are frustrated that they are standing in line for what seems to be a good amount of time and leaving the bank not very happy. I know this because we talk amonst ourselves in disbelief. Can corporate please do something about this? Thank you, concerned banker of yours.

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bank busy complaint customer service frustrated line manager teller waiting working
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  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
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    Checking and Savings Accounts
    +1 (800) 922-9999
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    Checking and Savings Accounts
    +1 (800) 600-0008
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    Student Loan Applications
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    Education Refinance Loans
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    Education Refinance Loan Applications
    +1 (800) 340-5626
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    Application for a New Home Loan
    +1 (800) 999-0216
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    Existing Home Loan
    +1 (888) 514-2300
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    New Mortgage Applications
    +1 (800) 234-6002
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    Existing Mortgage Customers
    +1 (888) 333-5145
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    Credit Card Applications
    +1 (800) 684-2222
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    Credit Cards
    +1 (888) 333-0246
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    Personal Loan Applications
    +1 (866) 999-0107
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    Personal Loans
    +1 (877) 670-5200
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    Wealth Management
    +1 (800) 862-6200
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    Existing Business Banking Customers
    +1 (800) 428-7463
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    New Customers
    More phone numbers
  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 20, 2026
  7. View all Citizens Bank contacts
Citizens Bank Category
Citizens Bank is ranked 49 among 353 companies in the Banks category
#47 Credit One Bank Credit One Bank #48 KeyBank KeyBank #49 Citizens Bank Citizens Bank #50 Ing Bank Ing Bank #51 Synchrony Bank Synchrony Bank

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