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CB Banks Citizens Bank Complaints #162-181
Citizens Bank

Citizens Bank review: Bank teller - keith (there on temporary basis)

J
Author of the review
5:07 pm UTC

My Name is James Burton. Account # [protected].
I visited Citizens Bank on 8/15/19 at approximately 4:45 p.m. I went to the Bank to Deposit $200.00 in rolled coins. I had a Deposit Slip from my Checkbook. The Teller, Keith who informed that he was there on a temporary basis, was rude, disrespectful and his behavior made me think that I should withdraw my money and open an account at another Bank. He asked me for my I.D. with an attitude, even though I had provided a Deposit Slip & was only there to make a deposit. When I gave him my I.D., he held on to it. I had to ask him for it back. Keith needs Customer Service emphasizing on Respect for all Customers. Please provide a Resolution Response.
James Burton

Keywords:
account bank behavior coins customer service deposit deposit slip money resolution teller
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  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
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    Checking and Savings Accounts
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    Checking and Savings Accounts
    +1 (800) 600-0008
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    Student Loan Applications
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    Education Refinance Loans
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    Education Refinance Loan Applications
    +1 (800) 340-5626
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    Application for a New Home Loan
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    Existing Home Loan
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    New Mortgage Applications
    +1 (800) 234-6002
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    Existing Mortgage Customers
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    Credit Card Applications
    +1 (800) 684-2222
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    Credit Cards
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    Personal Loan Applications
    +1 (866) 999-0107
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    Personal Loans
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    Existing Business Banking Customers
    +1 (800) 428-7463
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    New Customers
    More phone numbers
  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 20, 2026
  7. View all Citizens Bank contacts
Citizens Bank Category
Citizens Bank is ranked 49 among 353 companies in the Banks category
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