The complaint has been investigated and
resolved to the customer's satisfactionResolved Citifinancial Auto — Class action lawsuit
resolved to the customer's satisfaction
CitiFinancial has rude people manning their customer service phones. That's not illegal.
CitiFinancial will send you a balance sheet that shows you're fully paid up, and still threatens you with having your car towed. That's not illegal.
CitiFinancial will misplace your payment and then tow your car. That's illegal.
CitiFinancial will then promise to forego any towing charges for the mistake, but will still insist you're months behind on your payments even though you've overpaid them. That's not illegal.
CitiFinancial claims the balance they're talking about on the phone doesn't have to show up on the balance sheet they've mailed you because they've assessed you hidden charges. That's illegal.
If someone would post advice on how to begin a class action lawsuit against CitiFinancial, we would greatly appreciate it. Blogs are nice, but litigation TALKS.