Citibank
reviews and complaints

In June, 2021 I called Monica Ray who had called my mother in response to a credit card consolidation card. My mother, June Casso, is 91 years old, and I have recently begun helping her with her finances as she is very forgetful. Monica Ray put me in touch with "Marissa" who supposedly does not have an outside line, after an indepth conversation with Marissa, during which she was very understanding - even stating her grandmother was having similar issues. During that conversation I told her the $1300.00 origination fee was not feasible for my mother who is on a very limited income. Marissa promised to reduce this fee by 50%, a credit of $650.00. When no credit was received I began to call Monica Ray several time a week, initially I was told Marissa's son needed surgery she would be unavailable. In August Monica Ray told me the credit would be put on the credit card that was used for the origination fee. After calling Monica Ray 2-3 times/week for several weeks and leaving messages, it became apparent she was not taking my calls. In addition to the $1300 "origination fee" a fee of 256.50 was also charged to my mothers account. I am very sorry that I ever had my mother transfer her balances to Citi Bank, only to be led on by lies! I find it unconscionable that a large banking corporation such as Citi would lower themselves to lie and cheat in this manner. As a side note the $1300.00 was paid to "Integrity Business Park" quite an oxymoron isn't it?

Your reply would be appreciated.

M. Karen Bilodeau
95 Saw Mill Road
Middletown, CT 06457
[protected]@yahoo.com

I was denied a claim that even had professional installers documentation that the unit had failed.. Citi then requested a photo of the broken stereo AFTER a new one had been professionally installed with the old unit being recycled..the store manager printed out a recycling ticket even.. I gave them everything they asked for. It's barely over a hundred bucks..

I checked my credit report and find the Citibank on hard injury Jan 29th 2021 . I am not the Citibank member or I never fill the application for Citibank. I wasn't interesting in Citibank. the Citibank kept mailing me and try to offer me but I wasn't interesting. Why Citibank showed and Citibank was on my hard injury? I did not fill the application for Citibank period ! or I am not Citibank member . I decided to mail it to Citibank but there is two different address.. it 's possible fraud or scam. I dont know where it comes from. I want Citibank to remove it from hard injury.

I sent my son money on CashApp and when he went to access the funds at an ATM, he discovered that his bank account was closed. There was no warning or notice given - no phone call, no letter, no text, no email. There was no explanation given (that made sense). He was told that his account was closed on September 10, but I sent the money from CashApp on September 14. When he called Citibank, he was given the runaround. He documented speaking to at least 15 representatives and was told one lie after another.

One person told him he closed the account himself. Another person said his account was closed because my daughter sent him money through Zelle. Since when did receiving money from a family member on Zelle become a reason to close a bank account? None of this makes sense.

He was bounced around the Fraud Department and then some other department. We have no idea why all this happened and why no one could tell him why his account was closed. This type of strange behavior makes you wonder if the bank is engaged in some kind of customer discrimination scheme that it is covering up.

Also, this is the second time that this has happened. The first time, after getting the runaround for almost a week, someone was able to help him get his account re-opened. But this time, he was told it could not be done. He was told that he would have to come into the bank to open another account. Well, the problem is that he is overseas right now. So, he is screwed. He opened this account before leaving and he was assured that Citibank could meet his banking needs. But this has not been the case. This situation is so bizarre I am certain he will hire an attorney. Another thing I wonder about, are real people capable of providing customer service or do the AI robots run customer service now?

I am trying to get my 100 dollars back from the bank.

The lady who was helping me was Ingrid. The bank number is [protected]

The location of the bank is 7119 topanga canyon blvd
canoga park, ca. The have the report of the 100 dollar
bill.

I was asked to give Ingrid 5 working days to contact her.
I went back the bank and was told that Ingrid is gone for
two weeks.

I am still waiting to get my money back

When I logged in to pay my bill this month Sept 8th, the website looked different. It kept telling me to register my card. The whole website looked different. I couldn't find out where to Pay My Bill. After about an hour I decided to call the number on the back of my card. The automated voice prompted me through how to pay my bill and also gave me my balance. The app on my phone does the same thing. Is this credit card closed? If so why? I went online to see if there were any complaints and I was completely surprised as to what I was reading about closed accounts. If its closed its closed, I just wish that you all could have done a better job at going about this. It really hurt credit scores and hurt a lot of people's lives. It is really funny because I was telling my daughter just yesterday that this was my favorite card. She has great credit and she was just getting ready to apply. I don't know what all of this means.

After suddenly having trouble logging into my fairley new citi account one day, the citibank sent me an email on august 27, 2021 saying my account will automatically close with no explainations to why or any prior warnings. All the email stated is that I violated terms and contact the fradulent department and press option 4 to discuss the matter further if I have any questions? So, that is exactly what I did, within a weeks times after calling on different days, calling a few times a day, after talking to atleast 15 different people in total, no one could tell me why my account closed or what suspected fraud activities were made? I was told by one service rep that I was sent a letter... That never came, another service rep informed me the upper department//management of the fraud department will not tell them why my account was closed and just wait on a letter... Once I explained that a letter, I should have gotten by that time, never came, the service rep replied that she will email the upper/back office to issue me out another letter... At that point, I just hung the phone up in her face! They were sounding like idiots!... I knew something was wrong when no one could tell me why my account was closed... Not a soul! Two male service reps had me to go through all these steps to make sure I am the account holder, once verified, they put me on hold to ask the fraud department what's going on, they came back to the call stating "your account is under investigation and I cannot give you anymore information at this time, I am going to drop this call now" they are the fraud... These ppl are scamming and must be stopped!

On 9/5/21, I purchased a car battery from walmart for $127.01 - I was unable to get to walmart auto center before they closed at 6pm due to my scheduled ride being late. Once I got home, I cancelled the purchase because I needed to find a battery for my car. I chatted with walmart and was given the cancellation email & reference number for the conversation thread showing that they had released the funds. I call citibank inquiring about a credit because I need that $127.01. They informed me that due to it being reversed on walmart's end; they are unable to provide a credit. I became upset because the purchase, the cancellation of said purchase were done on the same day! Finished with being told that I will just have to wait because there is nothing that can be done. Every other bank issues a temporary credit for situations such as this. But citibank - their hands are tied.
The next day (labor day), I wake up proceeded to check my account in order to see what I can do with however much money is my account in regards to getting my car up and running. On the app, I kept being told to reset password - why?! So I go to the actual website to access my account - don't recognize that login information, again reset password. So I did just that, finish and go back to login - dont recognize that login information. Now i'm livid! I call citibank - put in my social security number and the automated response was sorry but we dont have an account with that social security number.. Wtf! I get a customer representative on the phone, who informs me that a hold has been placed on my account! I asked why?! He responds I don't know they don't give us that information. So who can give me that information?! He doesn't know… I angrily asked to speak with a supervisor. 45min later, she comes on and I ask why am I not able to access my funds, my hard earned money?! She states the same thing "there is a hold on your account." I got that part already - I asked why?! She, the supervisor says she doesn't know… omg so who the fu*k knows?! Its a holiday and I have no access to my money and all everyone can tell me is they dont why and they dont know when, an eta does not exist on when the hold will be lifted! Are you fu*king kidding me! Its my money! While researching on what I can do; I see every article states that bank institutions are required to send out a notice of the account being frozen and or explain to the customer why this has happened in the first place..
Nobody has told me [censored] - I get paid on thursday and I have bills to be paid and citibank is fu*king w/me and my goddamn money.. This [censored] has to be illegal - I mean who/ what the fu*k gives them the power to have control over money I worked for?! I have been nothing but to wait.. To motherfu*king wait! When I say im livid, I am livid!

This is a new checking account. I set up a 2x a year payment with my insurance company when I opened this account. Payment from my insurance company was returned due to NSF on Thursday 9/2 No notification on my on line account Friday 9/3. Only until Saturday 9/4 was there a fee and a returned check. I called and the system would not reverse the fee. I had to wait 5 days (over a holiday weekend)9/7 to notify the insurance company of a returned payment. Every Friday I have a direct deposit of over $1300 going into my account. The check should not have been returned, a few hours later there was sufficient funds. Please reverse the NSF fee of $34.

my complaint is with citibank bank. I have used his checking account for about 3 years. and had never had a problem with them. A few weeks ago I received a letter from them, to be more specific on August 15th. the message of the letter was practically the following, my account was being reviewed for suspicious activity and I had to contact them to confirm some information or my account was going to be blocked. I quickly contacted them by phone and explained that I had received a letter from them and shared the case number that came with the letter. (KYC-[protected]). They confirmed that everything was fine with my account and that I could ignore that letter. Well, a few weeks later, to be more specific on Thursday, August 26, 2021.

I receive another letter, my account has been closed. I quickly get in touch with them and they tell me that my account has been blocked and is in the process of being closed, that there is nothing they can do and that they cannot give me any information about it. I had to wait for a letter that would arrive in 30-60 business days to get information on why my account was closed and the check with my funds. an account with almost $ 170, 000. all my money. I am now unable to withdraw or access those funds for 30 to 60 days. which is frustrating and makes me quite angry and which I consider unfair.

I just got off a call with an EXTREMELY rude and offensive customer service rep who I contacted about activating my brooks brother credit card. I had been waiting for the card for over a month and finally received it. I spoke to someone early who said it was good to go, but when I went to register online it said it was not active. This obviously prompted me to call back. The rep refused to give any information other than to say their name was Brian and said he would forward me to a manager, but instead hung up on me. For the entirety of the phone call he spoke to me as if I was dumb, told me to listen when what he was attempting to explain was not my question. As a nurse, who focuses a lot on active listening to solve issues, my understanding is he was supposed to listen to what I was explaining in order to solve the situation appropriately. He told me I was talking over him and I needed to try to be patient. I've never experienced a situation with a credit card company before when all I simply have been trying to do for the last month is set up the brooks brothers account so I can pay off the bill that we only open to get the discount off of the purchase as they recommended. I will unfortunately never use a citi bank credit card again after this so I never have to deal with someone so rude. I hope their is a way you can locate this individual so this does not turn another customer away who is happy to spend money and support businesses in these crazy times. This call was made at 9:15pm on Wednesday, September 1, 2021 lasting approximately 8 minutes until he proceeded to hang up. Again, he claimed his name was Brian, but refused to give me any further information to make any sort of complaint. He had a southern accent. Thank you.

ALL LIES me and my husband and i open am account and money just keeps just disappearing? okay well i stood for it long enought getting hung up on and talk to like i am trash really and would not even talk to my husband is even on the account and they would not talk to him they talk atm fee and bank fees and over draft fee the funny thing is i dont have overdraft so really and they get mad becouse my account stays negtvie really okay got you i want my all my money back really who treats people like this.

I have repeatedly called customer service about fraudulent charges on my credit card. They are listed as fraudulent charges on Citibank however for some reason my Phico score has decreased substantially because of CBNA reports Of late fees and other comments.

I need someone to go back into my account and correct this because I have had an excellent FICO score for many many years and you are ruining my reputation.

Citi bank locked / put a hold on my account for absolutely no reason and customer service won't help me.

If citi bank is closing my account how long before I receive any closer letter ?
how long before I receive a check of my available balance (I have a lot of money locked in there)

CITIBANK WILL NOT BE ABLE TO PROVIDE TRANSACTION RECEIPT WITH MY SIGNATURE. THIS IS A FRAUD TRANSACTION AND STILL THEY HAVE HELD ME ACCOUNTABLE.

PLEASE SEE BELOW EMAIL SENT TO CITIBANK
[protected]@citi.com

CARD NUMBER: [protected]
Subject: Fraud Transaction for USD 3800

Dear Security operations manager,

This fraudulent transaction on my card number above for USD 3800 needs to be re-investigated please. Here are the sequence of events and request your assistance in re-opening the case for further investigation

1. Reported to security ops that card was lost and see a transaction of USD 3800 on my credit card
2. Investigation was complete (Against my favor) by security ops by confirming my vehicle details are matching to what I own.
3. I have asked the case to be re-opened as it looks my vehicle details have been compromised and cannot be used as evidence for transaction. CASE was re-opened on 21/June/2021
4. I have requested for evidence of details including Bill / receipt authorized by me with signature. I'm told by security ops credit card was present when authorizing and the receipts signature matches my drivers license. THIS CANNOT BE TRUE, IF SO I NEED EVIDENCE PLEASE AS MY CARD WAS LOST AT THIS POINT OF TRANSACTION
5. re-opened case was again closed (TODAY ) without sharing any evidence for decision.
6. PLEASE request to re-open the case and help for proper further investigation as my credit card was lost/stolen and the same party has compromised my vehicle details.

Kindly request to be diligent in handling this case

Kind regards
Emerson K

I recently contact Home Depot Customer Service in regards to an error I made when paying my Home Depot bill. I in error paid my husbands Home Depot card instead of my own once I realized what had happened it was due on August 14th and I paid it August 20th which I understand I would incur a late charge but not to have my limit reduced after 6 days. Myself and my husband purchase a lot of products at Home Depot and do not feel this action was necessary.

I choose to shop at Home Depot and not the competition Lowe's which is right across the street because of the employees who work there who are always kind and very helpful.

I work in Finance and Collections and have never done this to a customer and or member. I am writing this to just let you know how unsatisfied I am that 6 days late and limit reduced and again once I realized I took care of the matter immediately.

Thank you for your time.

Jacqueline A. Haskins
1695 Houghtaling Road
Cato, NY 13033
email: [protected]@gmail.com

My case-I opened an online checking account at citi bank on 2nd july .After few days on 12th july when I already deposited money on it I received a mail that my account is closed and i have to reach out to fraud department. On july 13th After reaching fraud dept at this number they said my account is closed with no clear reason. Upon asking when I can get my money back 7000$ which I deposited, they were just asking for more id docs. After uploading the docs called again on 21st july and got same response. Again called on 23rd july they did the same 30+ min process but after showing lot of frustration they told me that I will receive my money within 15 days. After calling again on 12th aug they said my check has resent on 1st aug and will receive by 15th Aug. I have still not received any money which I need for medical urgency. Would never suggest anyone to put their hard earned money with this bank

Calls took place on 08/23/2021 between 6 pm - 8 pm EST. If I could give 0 stars, I would. I changed my phone number and was going to all of my accounts (Citibank and others) to update my information. I tried to update my phone number online, but the system wanted to send a verification code to my previous phone number. I called customer service but the CSA kept saying that my new phone number was unverified. I couldn't understand. Of course it was unverified as I had just had the number changed that day. I asked for a supervisor and things only got worse. She refused to transfer me, began talking over me then disconnected the call. 2nd call, went through the automated system, verified myself with the CSA who then transferred me to a supervisor as I had requested. The supervisor asked for my new number and my previous number then put me on an extended hold. She eventually returned stating that they were unable to verify my identity and I would receive a letter in 7 days. I was blown away. I passed the automated system at the beginning of the call, the agent who transferred me to her had verified my information, but now I suddenly couldn't be verified and she refused to tell me anything more. She could have at least explained the process she was supposedly following to help me understand what was She was being so rude and all she had to do was make the smallest attempt at helping me understand what was happening and why, but she didn't even try. 3rd call, I again passed the automated system and the first agent who transferred me to another supervisor. The supervisor was incredibly rude from the beginning, stating that everything had been explained to me by the previous supervisor I had spoken with (she had not even attempted to explain anything to me), kept cutting me off when I would speak and stating that they were not going to give me any information pertaining to my account. I was so confused as I had never asked for any information, rather, I was trying to GIVE them information to keep my account current. The 2nd supervisor on the 3rd call remained extremely rude and it felt like she was accusing me of something. I just wanted to update my phone number. 4th call, I was immediately routed to the fraud department (apparently I was now reported as attempting fraud by wanting to keep my account contact information current). FINALLY, this agent took the time to explain to me the process and just help me understand what was going on. Apparently, my new phone number is considered "unverified", so if they are unable to send a code to your previous phone number to verify your identity, you end up getting reported to the fraud department. All other business will also use an email address or send a verification code to the new number, not the old one, but Citibank has to be different and unreasonable. Why would I have access to my previous number when I had just changed the number that day? Same phone + new phone number = no longer able to access the previous phone number. I used to love Citibank but now I have to wait 7 days for a letter in the mail with no access to my account. All because I wanted to keep my contact information current. Good job Citibank, makes perfect sense. Just to add, I updated my phone number with my other bank accounts without incident and in only a few minutes total time each.

I have fees on my account. I went to the branch located on 207th street and Broadway. Spoke to a manager. I was there since 1:30 PM ON FRIDAY AUGUST 20th. We contacted customer service in reference to the FEES. AND THE REPRESENTATIVE DISCONNECTED THE CALL.
Manager printed out the statements and it came out that I was correct. I have fees over $1, 000 unexplained. I left the bank at 6PM without resolving the issue. Please contact me

Scott Cardel, owner of Cardel Catering, Alameda Ca
February 2021 approved for PPP funds Denied by Citibank 4 x
No explanation. I received PPP last year in the same account.
I intend to file a complaint with FTC and Alameda Cty DA