Circle K

07/10/2017
-Wes

I stopped in to the store earlier the other day to pick up a few necessities on my way to work early in the morning. I over heard the manager who's name tag said "Wes", getting upset with his employee. He swore at them, muttered something under his breath and walked back to his office in a fit of rage. I mentioned it to the employee (who's name i've forgotten) and they mentioned "it happens more frequently than i'd like to admit, I wish he would learn how to treat his employees better!" I have worked in human resources for a while now and NEVER seen this kind of action performed by someone in his position. I would very much like to inform you of this and I do hope someone looks into this.

I will NOT be returning to this location again, and i wish the best for anyone unfortunate enough to work for someone who portrays such a poor and hostile work environment for their employees. I expected much more from such a corporation.

I purchase something from this store 2-3 times a week. Very polite to them and never stir up anything. Today, I stayed in the parking lot to cool down my over heating car. The lady who is constantly rude to me and everyone in line (literally every time she is rude. I've never seen her smile and I've seen her AT LEAST 15 times) she runs to my car which I was kind enough to pull way over so customers on the go and park; she BANGS on my window like I was loading a gun or something to tell me I need to leave she called the cops! Mind you, she literally caught me sitting on my phone on Facebook while my kid ate candy. Wow. We are such a threat. I sat there so we don't over heat more before our drive home. She gave me no explanation to why and my daughter is mentally terrified. Has been for the last 3 hours. She thinks the cops are after us for no reason and that's not how I want her seeing a good reason to call officers of the law. Just call them whenever you want someone to move? I was hardly even in the circle k parking lot anymore.

On 7/12 approximately 1:00 pm . I entered the store #2705731 in Barstow, Ca .on Main St . as normal headed to the fountain area fix one xtra-large cup of ice I also filled a second cup half way with sprite and headed over to the ice section to continue to fill my cup with a mixture of flavors . When approaching the counter I was honest about what was in each cup as I usually do . I have to mention I was just there the night before making the same purchase with no issues as I have been for a couple of years now . When I was being rang up the cashier says " So you know, I will have to charge you 10.00 for the cup " I thought she was playing and so did the other patrons in the store in line behind me . I laughed and said " you are joking right, never mind " thinking she was playing a joke she says " No I'm serious, that's what I was told this morning when I came to work " . I'm so disappointed in the the customer service she goes on to argue me down and to suggest I pour it into another cup, I declined the offer . There were no signs stating such craziness let alone the cup I was using was the same cup she was charging me .89 cents for with just ice .if there is a different in price the store should have proper signs up for customers to see and validate . I could tell that everyone in the store could understand my point of being charged 10.00 for a cup is resiculous . No drink in that store costs that much . What disappointments me the most was that the cashier didn't at that point even offer just give me a warning letting me know nor did she offer a better solution after I offered to pay the price of the icee . I'm offereing to pay more than the .89 or the cost of a large icee if the price as different her answer was no ! . I then decided to not take anything at that point . Which we know the cup the drink the lid the straw will in fact cost the company money . Being that I used to work for Circle K and I know what true customer service looks like . I was truly disappointed in the actions of her and her co workers ( who allowed her to sit there and convince me the cup cost 10.00 without offering her assistance in explaining to myself and the rest of the people online behind me ) no team work if this is a valid way of deterring customers from using doubt cups ... epic fail !. Waste will probable go up no one will pay 10 for a cup . After the fact . Thank you, but no thank you . I'll be sure to spread the word .
T

I always have good service at circle k stores but the circle k that is located at 485 hwy 6 west Oxford Ms 38655 is always very dirty and have rude employees the restrooms are so dirty you can not use them this is just horrible. While I was in the store customers were complaing of how bad the restroom condition were. The employee working today 7/11/17 all he could say was my bad when the restroom dirtiness was brought to his attention. I really hope that you can resolve the problem because I have seen these restrooms in this condition and some times even worst and this location.

I just came from the Aulac NB Circle K/ Irving. My husband bought me a pack of gum while paying for his gas. When he came out and handed it to me I told him it was the wrong kind. I went back in and asked for a refund since they did not have the kind I wanted. The cashier tried to call someone then asked someone for help. Then said she wasn't sure they weren't allowed to do refunds. Then once she figured she could she wanted the debit card to put the $2 back on it. For $2 ! Really.? It was only $2. I left with the gum that I will never chew.Fed up waiting ! Why does a cashier need to call someone to do a refund on something that was bight 5 min earlier? I work in customer service myself, and have never had to put anything back on a debit card. Could be cash or debit unless it was on a credit card. Give the cashiers a little more leeway to do what they need to to keep the customer happy, !

Thank you Nicole Atkinson
[protected]@hotmail.com

Hello I am Helen and i was working as a employee of the kangaroo. I've been trying to get my job back with the company because after speaking with our store management ect i feel as if i deserve my job back. At the time I was training on a night shift but the associate didn't have a number for the cash register and did a void for the wrong amount for a customer he misunderstood. I was held responsible for this. I really would like my employment back. This was in 2014 and at the time my store had no management there and was very unorganized. I've spoken with other store management and they all have tried helping me. Please call me [protected] HELEN SMITH

I recently filed a complaint with the district manager after an episode at the 501 circle k/no. I pulled in to a pump to get gas and I walked inside because I had a coupon to use. I picked up a drink and paid for it and then was paying for my gas separately. While imputing my code for my coupon a customer says that pump 14 has someone on it. To which I replied yes that would be me. I was then told by the customer that I had to move and the cashier agreed and told me I was going g to have to move my car so they could get gas. I became really upset so not only had I pulled at one of the only open pumps I was then having to move from the pump and waste my gas to pull to another pump to then still have to walk back in and pay and use my coupon. I told the staff that it was [censor]ing ridiculous and I was completely upset. I told the attendant well someone is going to have to walk out and hold a spot for me and she was like ok and walks out with me. But that would have still required me to walk back in and use my coupon and pay for my gas again. This is the store I frequent as it is not even 5 minutes from my house. I then told the girl you know what I don't think I can get gas here and left upset to go to another gas station to get gas. I have never been so belittled and felt so discriminated against when I got gas because it was a white male that I as a white female had to move for and have even been told by other males if it had been me, they would not have made me move. The district manager was suppose to call me back to follow up after his conversation with the employees. I had to call back myself to get some recourse as to what happened. I feel like I have been let down by my whole experience with the circle k/ bp at this location. The district manager blames it on inexperience which is not an exceptable answer if they were too inexperience to provide good customer service then they should not have been left by themselves. Thanks for making me feel like a not so valued customer and for leaving taste in my mouth about circle k/ bp.

one of your staff his name is eric fournier when on my face book on my messanger and made treath for my life was not verry impress his girl friend who s she my employee and made it verry clear that he would deal with me my name is diane couturier and i would like for this matter would be taking care of i could send you a copie of his treat i would like for this employee to explain the sitation of his word or the police will get involved you should terminate this staff right now dont what he will do next

I worked for circle k for 8 years I was my boss right handed, never called in sick and did my job and extra. I broke my [censor] working for that store, it payed all my bills. I'm 65 and still going I live by myself. Well anyway I made a mistake by selling beer to a minor it was like an entrapment. The girl came in early in the day and left when it was busy and closing shift had a hughe line she came back in during. I was so busy I didn't realize it till I sold the beer. They didn't give me a second chance. Went to court they dismiss it. They wouldn't hire be back now cause of them i'm struggling to keep my apartment and looking for jobs. Circle k doesn't' care about the employees I thought they did and after reading all the complains there right its ashamed. Thank you circle k I may lose my apartment and I cant pay my bills. I hope your proud of yourself's

I've worked for this company for two years where I constantly couldn't get over time and once I did it got taken away and added to next weeks check. I worked a year and half in a position without the pay and when asked about the back pay for the year and a half I was told oh it's coming, was even promise a tuition reimbursement which I never recieced and now being refused any vacation time since im no longer with the company. I've spoken to everyone in hr including my own district manager yet no one wants to help. You can call everyday and still not receive a phone call after it's "being investigated. I've watched managers steal money and when I try to speak up I'm wrong or start getting accused of stealing. Ive watched it all and not a single person could even do there job by doing what's right whether I'm employeed there or not. I hope god looks down upon what your company is doing to me and I hope one day it bites you in the but cause that's what karma is. Worst company to ever work for espeacially when it comes to being underpaid and over worked. After I resigned I do still go in the gas station and so does my significant other and it saddened me that they acted different towards her throwing her receipt at her and change as the assistant manager continued to be rude as she does not know how to speak to employees let alone customers. It's a shame.

On Monday July 3, 2017 around 3:35p I went to the Edgewood and Commawealth Ave store, to purchase gas an a icee, the attendant said I had the wrong cup, lhave purchased an Icee from that store in the same Polar cup with no.Shes was very rude I informed her there was no information stating to use a different cup, I asked that I would pay for it she said I couldn't snatched the cup out of my hand and threw it in the trash, there were other customers in the store and witness her terrible customer service a customer should never be treated in such a manner

I'm have informed the district management on several occasions regarding the store on PPowell.. with becky what as manager... I have drove by on several occasions seeing the management and employees drinking and do drugs in the back of the store. . I was a loyal customer until cooperated failed to do there job... I feel that your stores are going to the dogs .. then when the gossip about other employees in the job... is very unprofessional.. what happen to professionalism. I don't know but it is about time it was found... sorry for the harsh but failor to control is unexcunexceptable...

Dawn staunten @ the ofallon store.(1643) located at st. Joseph and Hwy M . is a known methamphetamine user. She has sold to numerous people on the job. She also uses on the job.with her co-worker Torrie. I have sat in .the parking lot and watched drug deals being made on company property. I feel this should be addresses. A.random on the spot drug test will tell you everything you need. I will be checking back at that location. And if she still working there I will go to the president of the company.
Sincerely,
Concerned patron.

Within the past 2 weeks, I have stopped at this store at various times and a sign is on the door stating "Be back in 30 minutes". On 7/2/17 at approximately 11 pm, the same sign was in the door and the cashier, "Keisha" was behind the counter and said, "I'm not back yet". I went to Wal-Mart and returned and the sign was still on the door. I needed to purchase gas, so I waited and once I got in the store, Keisha made several comments to all of us that were waiting that anybody with a negative attitude can leave, because she did not have to serve us. It appeared to me that she was serving herself, because both of her sweater pockets was filled with Newport boxes. Initially, this didn't bother me, but to be talked to the way I was talked to is unacceptable and disrespectful.

Resolution = Better Customer Service to accommodate

I have been a "Loyal Customer" of Circle K at this location (5100 Block of Stage and Covington Pike Memphis, Tn) for the past 15 years. I fill up 3 vehicles on a weekly basis. For the past 3 months, I've been getting really poor Customer Service. Today @ approx. 8:15pm, I stopped by to get a friend (who is an amputee) a pack of cigarettes. The cashier ask for my DOB and I told her that I will gladly give you the DOB of the person of whom the cigarettes were for because I'm a non-smoker. The other cashier told her to not sell me the cigarettes and tell the person who the cigarettes were for to come and purchased them himself. When I told them told be kind to their customers. I also explained whenever a customer enters the store, your job is to provide service for that customer. When I enter the store they were counting down their drawers for shift change. I understand the importance of making cash drops into the safe. The cashier that was to assist me made her drops and proceeded to start texting on her cell phone. Other customers and I had been waiting patiently to be served. Also I explained to them that I just might be a "MYSTERY SHOPPER" and report them to the corporate office. Please explain @ this location the importance of customer service. One cashier was very very rude to me. I told her I'll take my business elsewhere. I would like to be contacted for a follow up concerning this matter @ [protected]@ymail.com. Please share this email with the owner and employees of this location.

On 7-1-17 I went into Circle K/Irving on Route 11 in Farmington NH and bought some eggs it was the only one that the store had it had 4 broken eggs and I was told to let Nick know so he can make it right and he did nothing about it. When I got home my wife seen that it was also out of date last day of sale was JUN 9. My name is Randy G Elder Sr and I live at 181 Spruce Dr Farmington NH03835 the store number is 7248 order number 2922030

I was at the new Circle K location in El Paso, TX. The previous location was 10770 Dyer St., 79930 but they moved across the street, I'm not sure what the store number is.

I was in line for the register when a manager came up to the cashier, who looked like she was struggling a little bit and I could tell she was brand new to this and nervous, but she was very polite with the customers and was generally trying her best to do a GOOD JOB. Anyway her manager came up and, in front of all the customers, told her to "move her [censor]" and that she was "so slow".

Wow, guys. Way to go. Your management needs some retraining if this is how they think is acceptable to treat new employees. It's disgusting and honestly all employers want people with experience but they don't want to help these new young people who want to GAIN experience either. Absolutely disgusting and disappointing.

Jhon the manager at circle k denied me fountain water I thought it was free he tryed to charge me I even brought in my own cup its hot in az in the summer how can he do this to people he asked me to put back water I was so mad I dumped it on the floor then he called me a [censor] and said I was not allowed to come in ever to his store. He also got in a fight with another customer within the 5mins I was there I dont think this is right in definitely going to look in to this. Circle k that this happened at is 801 country club 8th ave mesa az 85210.

I Personally worked as a kitchen manager for10 years and your kitchen manager at the store location in bastrop Texas really is unbearable she closes restaurant area when she feels like it before hours makes food in the morning and waits until 4p.m. to take out and redo more. She also tell employees not to make anymore food after 5p.m. she doesn't open until she feels like. And treats customers ugly when they order hamburger cuz she doesn't want to cook. But the food there taste good when fresh and Im a regular customer and see that you lost business my employees go there for fair prices during lunch and can't go anymore because no food is ready.

Hello, on June 27, 2017 at 10:35pm I had made a call to the circle k located at 312 Dirksen rd, I called about a set of keys that may had been lost at this location and I called and asked at a very toned voice and politely ask if the associate if she seen some keys and she said no and I went on to ask her if any of the associates walk the lot to do a clean up and she said no with a rude voice and I politely asked if they were required to do so and she said don't give me attitude and she hung up on me. Now I know that's not right and she should have been more professional about the matter instead of hanging up. All I expected of her was to give me the answers I wanted instead of a rude experience I would love to have this matter looked into or if not I will take it up with corporate.