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1.1 1680 Reviews

Circle K Complaints Summary

54 Resolved
1622 Unresolved
Our verdict: If considering services from Circle K with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Circle K reviews & complaints 1680

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J
2:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Circle K diet pepsi

Is there a shortage of Diet Pepsi?
I frequently visit Circle K on Lumpkin Street in Athens Georgia and Bells Food Store on Hawthorne Ave in Athens as well.
Both are frequently out of Diet Pepsi. I have spoken with the manager at both locations and they said they have talked to their route salesman and have been told they leave them what they need, regardless of customer complaints.
Example for each.
Circle K on Friday they had two 15 packs of Diet Pepsi and Twenty of Pepsi.
Bells Sunday had no two liters, no 15 packs, no 12 packs.

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L
3:16 pm EDT

Circle K customer service

Came in to get gas on pump 1. Vickie W. Said "omg theres something wrong with our pumps, did u already pull the pump?" I said no. She said well it looks like u did. I told her no so i said i can go to other pump. She made me go outside move vehicle then come back in to pay. Told her that is very frustrating for customers she said it's frustrating to us as well. I told her but u work here we are customers. She then get mad i asked for receipt and she threw it at me asked for her name and she shoved her name tag in my face. Not professional at all. Very bad customer service. Not a happy customer!

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D
2:05 pm EDT

Circle K I came in for free matches

Ok I understand either you have then or you do not. But I was told by a little cashier girl that she has some available but I must buy a pack of cigarettes in order to get 1 book of matches. First of all I do not smoke at all it is a book of matches picked up for my father who does smoke but isn't in car with me. I'm a 40 year old man not a child and I frequent circle k daily. Maybe 2 times a day and have never been told I need to buy cigarettes in order to get a book of matches. I ask to speak to a manager because it was ridiculous. A manager Jason white man at the store tells me that's how he does it at his store. I tell him I've been everywhere Scottsdale Tempe Phoenix a lot and have never heard this. I tell him I don't smoke cigarettes but I'm old enough to know matches are free and given when asked. He then gives me a book of matches and tells me this is the last time. I'm not sure how your company trains it's managers but that's not the way customer service is provided to customers. I understand you might have a bad location but everyone coming in to shop or even get matches isn't bad or from that neighbored. Retraining is all I can say to myself. Your manager has poor people skills as well as the little black girl with Afro.

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R
4:00 pm EDT

Circle K cashier (jennifer blair)

On8/2/2019 I went into circle k for some gas /I handed the cashier 100 dollars and the gas card. And said (I want 20 on the pump) she put 20 on the pump and the change on the card. When I asked for the change she said I put it on the card. I never told her to put it on the card because it was food money for the week. With a bad attitude she said that she could not take it off. I went to pump my gas and when I came back in for the receipt she said that she didnt have it and I would have to see the store manager on monday I went out to my car to make some phone calls when several people cam up to me and said (she a b... H dude she dont like to deal with men my wife has to go in for me to get gas) I have from employees and common people that thay also have trouble with her, my step son has heard her say (the company wont fire me becaause thay dont want to pay my unemployment.in the past few days I have gotten a ear full about her. Too much to put on this form
(ray moats [protected]) home number

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F
12:10 pm EDT

Circle K overall service

The service at this store is ridiculous. Most days there is only 1 person working the counter as well as having to wait on people in the drive, stock and sell lottery. The lines are ridiculous. Management needs to staff this store better. When there are multiple people working, they are always on break again leaving 1 person to do all the work. This is a busy store that is soon to have competition down the road. If things don't change, people will stop coming all together

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S
3:27 pm EDT

Circle K employee

Norma R who was working the register was offensive and cursed at me when I asked which debit button to press. I was very polite in asking if I should press US OR VISA and she said or you can " f ing" use cash . This needs to be addressed as this is unacceptable business practice . I hope she doesn't speak that way to all the circle K customers that come in loyally.

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G
4:22 am EDT

Circle K I won one rockstar in rock paper scissor.

Hi my name is gurpreet. I went 1600 bank street circle k esso at night near around 4 AM. I wanted to redeem my winning from rock paper scissor but guy didn't know anything about this game. I was trying to tell him that how to redeem and he said you have to pay. Name of the guy is Ahmed. He was very rude to me. He was showing the attitude. When i ask him his name then he showed me name tag in aggressive way.
I will be very thank full to you if guys will tell them to treat well with customers.
Thank you

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T
7:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Circle K my job ex employee

Can you get fired if the manager tells you to listen to one of the lead associate and he telling you this and you new but you listening and if we don't listen it's a problem on our side so he told us if a customer leaves a few dollars on the pump and don't come back for who is it for still the customer right if you cash it out and all it don't belong to circle k but they do it and nun happen to them but they tell us to do it we get fired so the question is can you get fired if you cash it out thinking the customer is coming for it and already did yo count and it don't [censored] up nothing how does dat really work show me where it's circle k money? And you got the paper work to prove it I need answers or circle k getting sued

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S
2:39 pm EDT

Circle K slurpee

I am 13 year old kid that goes to this macs daily. For the past week and half no straws or cups. and that the closes place to walk to from my house. So i like macs head office to take this matter and fix the problem right way. And not let this issue happen again. So i like head office to understand my point of view as kid that only wants a slurpee.

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D
1:35 pm EDT

Circle K ice

I was told that I needed to pay .99+tax for ice in my own container. Where in America is that right? Then to have (jae) an employee of Circle k to butt into the conversation that I was having with (lata) the cashier with her comments is unprofessional. You will charge me for ice but all of the landscaper that comes in and use the microwave and bathroom that purchase nothing is free. I don't understand how that is ok. It is hot outside for me as well as for them. It is totally unfair to me and then to get an attitude from another employee. I purchased gas and food is my money not good enough for your store?

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D
12:50 pm EDT

Circle K service

Tonight I went into the local circle k 2726502 in green cove springs Florida that I've been going to just about every day since I moved here in 1994 as a kid. Some days I go multiple times a day. It's at the end of my road and I usually have a wonderful and easy time while there. That was until tonight. I walked in and said hello to both ladies working. I've been in the store many times with the same two ladies and they have always been so nice and welcoming. Tonight I'm not sure what happened prior to my coming in but they both were extremely rude and unwelcoming to say the least. I went to get boiled peanuts as I've done many times before and doubled the cup as I've always done. One of the workers came up and very rudely said " we are going to charge you for two of those" saying I would be charged full price for an empty cup. Never have I've been charged almost $4 for an empty styrofoam cup. I didn't and have never expected to get the cup for free. But to pay full price of peanuts for an empty cup is not acceptable so I put it back down and said ok. As I went to the register the cashier Janet Stahlnecker(as listed on receipt )came up scanned my stuff and started saying "now we have to throw that cup away, people always expect things for free or come on short changed".. then asked if I'm paying debit or credit. I was paying with EBT and she then made a remark about "of course" and proceeded to say " boiled peanuts aren't accepted with EBT" even tho I've never had issues with it accepting it prior. It went through and she then said " it's not supposed to go through" like I had done something wrong for using my EBT card to buy usually the only hot dinner I'm about to eat on my way home. I've have bought these same items from this same cashier with no issues. No smart remarks or poor attitude. Tonight I can't say that anymore. I was treated terrible for a reason I'm unaware of. I was treated like a low life trying to steal or take advantage and then looked down on and made to feel worse because of my payment method. I told her I wasn't sure what had happened or why she was in a bad mood but I'd be contacting her bosses and her remark was "go ahead, lady, there's no point" as she laughed at me. I'm assuming she's a manager and can treat people poorly due to that. This store has been my store since I was a child. I'm 31. I have made friendships with cashiers at this store over the years. It's my daily stop wether it's for a polar pop or gallon of milk. There is a convenience store across the street that is just as easy to go to but I've always just went to circle K. Unfortunately, after tonight, I can't say I'll return during night shift or even at all. I'm extremely disappointed in the treatment I received tonight for no reason at all. I'm a good person and have always treated everyone there with respect. The day shift ladies and I know one another by name. We chat about our families and a little town gossip. I've loved this store till tonight. I'm still in shock. I really do hope this treatment isn't a continuous thing and I hope no other customers get treated in the minor I was tonight. Thank you, Debrann Meeks

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T
9:33 pm EDT

Circle K circle k holding money from debit card

I went to pay for $15 in gas and a soda plus some smokes, I swiped my card and the clerk at circle k said I had insufficient funds which made no since. I immediately got a text from my bank stating circle k had put a hold on my card for the amount. I still had to pay in cash and haven't received my money back and it's been 2 days. This should be illegal since they would not let me pay with my debt card. Why are they still holding my money.

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R
8:22 pm EDT

Circle K cashier

I stopped at this store to buy 4 lottery tickets (Cash5 and 3 - Easy Match), the cashier had a hard time with my request. He printed 1 Cash5 and 2 Easy match ticket, when I requested the third ticket he printed 3 more tickets putting the first 2 off to side and handing me the last one. That was real shady, not sure what he saw on the other 2 tickets to keep printing off extra tickets.

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S
1:38 pm EDT

Circle K cappuccino

7/28/19 between 10:15am-10:30am
Stephanie Harden
478.494.5604
[protected]@yahoo.com

Yesterday, I stopped by the Circle K enroute to church. I used the restroom, paid for $20 in gas and a small cappuccino. I continued to drive to church located in Juliette, Georgia. As I continue to drive, I sipped between 8-10 sips of cappuccino. My last sip of the cappuccino I noticed something sharp in my mouth. I had no idea what this object was. When I pulled the object out of my mouth, it was a fingernail! I was so disgusted! I was disgusted at the fact; that it was a fingernail in my mouth. I was in Forsyth, Georgia when I threw my cappuccino in the garbage.

That was a horrible experiene

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B
10:50 pm EDT

Circle K store hours

The circle k in marathon is supposed to be open 24 hours. They closed at 10:41pm Sunday July 28th 2019. This isnt the first time they've closed early. Due to my work, I need my lunches, theres nothing else open 24 hours in Marathon or surrounding area. If they're that short on workers maybe it would be best off if you just shut down the franchise here. The owners dont follow the 24 hours open rule. I will be doing a complaint to the Better Business Bureau.

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K
9:16 pm EDT

Circle K quality of the store.

Each time I go in this store its in shambles. Everything is dirty. Coke machines never work and neither does the frozen drink machines. Some of the workers on the night shift dont like the sound of the frozen coke machines and they turn them off at night. So when we all go in for a soft drink or a soft drink nothing is working. Some of the workers dont do anything but go outside and smoke. The line is usually backed up down one of the isles. One girl trying to run 2 registers just to keep people going steady. Something needs to be done. I frequent this store every day. There is no reason this store should be in this shape. They dont even turn the machines in when they break down.
If you have any questions about my complain please feel free to call me at [protected]

Thank you,

Karen Cox

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Update by Kcox71461
Jul 28, 2019 9:18 pm EDT

Each time I go in this store its in shambles. Everything is dirty. Coke machines never work and neither does the frozen drink machines. Some of the workers on the night shift dont like the sound of the frozen coke machines and they turn them off at night. So when we all go in for a soft drink or a soft drink nothing is working. Some of the workers dont do anything but go outside and smoke. The line is usually backed up down one of the isles. One girl trying to run 2 registers just to keep people going steady. Something needs to be done. I frequent this store every day. There is no reason this store should be in this shape. They dont even turn the machines in when they break down.
If you have any questions about my complain please feel free to call me at [protected]

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J
5:13 pm EDT

Circle K cashier & cleanliness: sunday 7/28 @ 3:45

My husband used his chipped debit card twice and both times received the message "chip error". When he went to swipe the card, the cashier snapped rudely at him to use the chip. He explained he received the message "chip error" twice, so he held the card in firmly. She was very rude again and said "you don't have to hold it tight", but the transaction processed. When he went to leave he said "thank you", and she said "get the [protected]@$k out of here. He was flabbergasted by her foul language and attitude. On top of this the parking lot was filthy with every trash can full, along with trash all I've the parking lot. We have used this gas station a number of times but will not be returning. I'm attaching pictures, just so you can be aware of the condition of this store.

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Update by jocovington
Jul 28, 2019 5:20 pm EDT

I’m not sure if my photos uploaded, but if you need them contact me.

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R
6:36 pm EDT

Circle K employee sitting on the cases of water.

An Employee of circle k is outside smoking a cigarette playing on her phone while, sitting on cases of water I do not believe there is any reason for that. She clearly knows it's not Aloud it seems to me the workers disregard it and allow it another employee was out there with her and didn't say anything. I am a former employee of circle k so i do know outs not permitted.

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N
10:58 am EDT

Circle K rude employees, never have decaf coffee in the mornings

Good morning,

We just moved to the area of this circle K. We frequent this location on a regular basis. At first they were out constantly of my brand of cigarettes so we talked to the manager and asked if she would make sure to have them on hand. So far that's been good.

Every morning on my husbands way to work he stops in and they rarely have any decaf coffee.

Most of the employees are rude

Lots of vagrants hanging out at this location at all hours of the day and night and no one does anything.

I miss our old location at Main and Val Vista.

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A
2:42 pm EDT

Circle K recent hired cashiers, smell, and refill drink promotion

If you truly care about your stores and customers happy then please do take my word for it. I'm a long time customer going to that location for last several years. Please note I don't have a problem with the old team who work there in all shifts for last few years. Please look into the whole new staffs who work there between weeks to last few months, their attitudes like they don't smile or making comments which is highly unacceptable because cashier like that don't make comments that can be very offensive like the big cookies you're buying have a lot of sugar for your kid? And the other comment like oh you don't need a starw for your drink? It shouldn't concern them about it if I don't need a straw? I never encounter with a lady cashier to make those comments is completely turn off, the whole store smells like portable john. I've been to other circle k stores don't smell like that ever. Also the whole new staff team doesn't do refill promotion for customers who brought in their smae circle k cups for drink refill but doesn't follow the refill drink policy to give a discount to returning customers? Do you guys still do refill promotion at all? If there is, that's the bug issue here. I hope there will be improvements in that store. Let ke know if you guys will look into that store, thank you for your time reading this.

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Circle K In-depth Review

Overall Rating: Circle K is a convenient and reliable option for all your daily needs.

Location and Accessibility: Circle K has numerous locations across the country, making it easily accessible for customers.

Product Variety and Quality: Circle K offers a wide range of products, including snacks, beverages, and household items. The quality of the products is generally good.

Pricing and Value for Money: The prices at Circle K are reasonable and offer good value for money. They often have promotions and discounts available.

Customer Service: The customer service at Circle K is generally friendly and helpful. The staff is knowledgeable and willing to assist customers.

Cleanliness and Maintenance: Circle K stores are usually clean and well-maintained. The shelves are organized, and the restrooms are kept tidy.

Loyalty Programs and Rewards: Circle K offers a loyalty program where customers can earn points and redeem them for discounts or free items. It's a great way to save money.

Online Presence and Ordering: Circle K has a user-friendly website where customers can find information about their products and services. Online ordering is not available at all locations.

Environmental Sustainability: Circle K is committed to environmental sustainability. They have initiatives in place to reduce waste and promote recycling.

Additional Services and Amenities: Circle K provides additional services such as car washes, ATMs, and propane tank exchanges. These amenities add convenience for customers.

Pros and Cons:

  • Pros: Convenient locations, good product variety, reasonable prices, friendly customer service, clean stores, loyalty program, additional services and amenities.
  • Cons: Online ordering not available at all locations.

Conclusion and Recommendation: Overall, Circle K is a reliable and convenient option for your daily needs. With its wide range of products, reasonable prices, and friendly customer service, it provides a positive shopping experience. The cleanliness and additional services offered add to the overall appeal. However, it would be beneficial if online ordering was available at all locations. I would recommend Circle K to anyone looking for a convenient and reliable convenience store.

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Contact Circle K customer service

Phone numbers

1877 8800 555 4647 More phone numbers

Website

www.circlek.com

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