Cinch Home Services review: Refrigerator replacement

I have a contract with Cinch Home Services for appliances. My plan number is [protected]. My Samsung refrigerator freezer broke the first week in January. I reported it to Cinch Home Services and they sent a technician from Sears on January 18th. He diagnosed the freezer and found that it would have to be replaced entirely, but did not think parts were available. He reported his findings. My contract calls for repair or replace. I have been calling and texting Cinch with no response since then. When I do get someone, they say they will follow up and get back to me. They never do.

Can you help?

Arthur Griffin

[protected]