Cinch Home Services review: Appliance warranty - repair or replacement issue

We have had a CINCH-SEARS Home Appliance Warranty for several years now that was issued after they surveyed and inspected our high-end kitchen and laundry equipment. On January 13, 2024 we noticed the refrigerator not cooling or freezing properly, so for our very first claim on this appliance, we followed the online warranty repair request instructions, paid the deductible, and then found out their contracted service provider couldn't even be there until January 16th, and then only to diagnose the issue and order any necessary parts, as apparently gone are the days when they dispatch a fully stocked repair vehicle and technician! By the time somebody showed and assessed what was needed, hundreds of dollars worth of our fresh and frozen food had spoiled and needed to be thrown-out! We waited and waited for the parts to arrive and then found out they weren't even ordered until January 25th - 9 full days after their technician was here! We continued to wait and wait and made several un-answered and un-returned calls then finally - we heard from customer service on February 2nd that some of the repair parts were not available from their preferred supplier and they have decided to replace the unit instead of repairing it (even though the parts - all in-stock - could have been ordered from a different supplier). THIS IS NOW A FULL 3 WEEKS WITHOUT A REFRIGERATOR! So we look at the email with the replacement refrigerator they are allowing us to select from at HOME DEPOT - which was going to take a few more weeks to be ordered and delivered - and find it is just your garden-variety, under-a thousand-dollar, side-by-side refrigerator with only a stainless steel front door - but NOT the fully-wrapped, stainless steel on all sides, GE PROFILE unit we have - which is the center-piece of our open style kitchen. Their replacement warranty is for a comparable appliance - defined as equivalent quality - not simply the bottom-rung version they were offering! Totally unacceptable! So their final offer to us was a $1425.00 cash settlement on a $5000.00 replacement equivalent refrigerator inspite of our plan's $3000.00 refrigerator coverage maximum! We reasonably requested a larger settlement amount for our higher-end unit given our plan's coverage amount and current replacement cost, but were told that their offer of the cash amount or Home Depot replacement was all they would provide. Considering the money we have paid over the years for coverage, if you need to make a claim, be forewarned that we found through our unpleasant experience that the SEARS-CINCH WARRANTY as well as their contracted service provider to be UNACCEPTABLE AND BASICALLY WORTHLESS for us!

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