Cinch Home Services review: Replacement of HVAC

My real estate agent recommend this Cinch as a home warranty company. I will make to sure to tell her not to recommend to anyone else. My AC stopped working and I contacted the company. They scheduled me TWO months later with Sears. The day Sears was to come to the house, no one showed, called, or rescheduled. Mind you this had been all summer months. I tried to call sears only to receive AI and NO HUMAN to speak to, I called cinch and it took another month for ANYONE to come to the house. Then when they FINALLY replace the HVaC it is only the air handler. I paid 3,300 dollars and they paid 300. Not to mention the 150 deductible. What is the home warranty? I find this to be unacceptable and now I still have to pay the monthly premium because if I cancel I may have to pay them back? For what? Nothing? DO NOT get CINCH, it is a fraud.