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I do not recommend Cinch. My file was marked a medical emergency — I’m 22 weeks pregnant and had fetal surgery on September 13 — yet Cinch has acted with zero urgency and terrible communication.
Timeline:
Claim opened: September 18
Diagnosis completed: September 20
Parts request submitted: September 22
Today: October 1 — still no parts
What actually happened: I was repeatedly told the part was “coming from Austin” and would arrive Sept 30–Oct 1. Today my technician, James, told me the warehouse never had the part and Cinch is only now “re-sourcing” it with a new ETA of October 7. James also said the exact part is available locally at the Goodman/Amana warehouse in Dallas and ready for pickup — but Cinch refused to authorize him to get it. Why would they block a same-day local solution while my family suffers?
Cinch offered $350 for a portable AC (completely inadequate — a single portable unit can’t cool a multi-room house), and nothing at all about the hotel/rental accommodations my plan covers. I called three times last week for tracking and was told the part had been provided to the technician — which was false because Cinch never ordered it. That explains why there was no tracking.
Unanswered questions Cinch needs to answer immediately:
Where are the parts being ordered from?
What is the supplier’s phone number?
What is the part number?
If the part has been sourced, why won’t Cinch pay for overnight shipping?
Why won’t the technician pick it up locally in Dallas?
This is more than an inconvenience — it’s negligence that directly affects my health and safety. If you need reliable, urgent service, avoid Cinch until they fix their processes and start treating medical emergencies like the priority they are.
