Church's Chicken review: Horrible customer service ( 3 comments)

On 2/27/08 about 5:55pm I went through the drive thru and gentleman asked me to hold on, then after about 3 minutes he said go head. I asked him “what do you have that contains 4 pieces of cicken and a bowl of mashed potatoes”, he replied, “we don’t have anything”. I said, “well what about something similar”, he said, “nothing”. But I can hear his voice with an attitude. Due to the fact that the menu did not have enough lighting, I was not able to see the menu clearly, so I asked him “if I can go tho the window” in a bothered voice he said, “I guess”. I drove up to the window and asked him, “is that the attitude that you use to treat you customers?” he said “yes mam, it’s the only one I have”. I said, “let me talk to your manager”, he said “she is not in but her name is sonia”. I looked at his name tag and it said “shift manager - marcelino”. I asked him “are you the manager”. He said, “nope im just an employee”. I requested a phone number to report him and he replied back at me “oh so you can report my #”? I said, “yes that’s exactly what im going to do”. He slammed the window and then started cusing at me thru the inside of the restaurant and I could see all the employees looking at him. Then, he went to grab a number he opened the window and threw it at me. Then he added, “here that way you can report my # you #en [censored]”, then slammed the window a second time. I was really in shock that I couldn’t drive away so I calmed myself down then, drove away. I got to my house and immediately called the number (916-392-3000), that he gave me and nobody answered the phone. I cant believe that church company would hire someone like that. It is so unbelievable. I would not dare touch anther churchs chicken again