Chrysler Financialfraudulent collection practices!

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This review was posted by
a verified customer
Verified customer

In december 2007, I received a letter from chrysler corp offering an early lease termination of 5 payments on my chrysler crossfire srt6 if I leased a new chrysler. I gave the letter to urban chrysler in foothill ranch, ca and leased a new chrysler 300c. 2 months later chrysler financial began hounding me for past due payments on the old lease.in the meantime, the dealer has gone bankrupt and I am unable to retrieve a copy of this letter. This letter should be common knowledge at chrysler financial, yet they have ripped me off for $1860 because they know I can't obtain the letter from the bankrupt dealer. This is atrocious!!!

Responses

  • Valerie Sep 17, 2007

    Chrysler Financial
    www.chryslerfinancial.com

    My complaint is with Chrysler Financial and their collection practices. I was one payment behind and when the came to repossess the car the other payment had posted. The rep stated that I was three payments behind and after our records we kept were pulled, it showed one payment behind and the other payments were there. Then I was told to pay a certain amount in order to keep the car. I called for the West Union number to send the payment, then the amount went up. The rep was very rude and told me to turn in the car or he would report the car missing to the police. I told him that I needed the car and was willing to pay the first amount that he gave, then he told me to turn the car in and hung up in my face. I called back the next day,and the amount increased as usual and decided to turn in the car peacefully. A loan was taken out for the full balance for the car within the amount of time they gave us and when we called back to have the money $12,000+ transferred to them, they told us that we could not get back the car. It was within the 19 or 20 days that it was told to us that we could get the car back. The very rude rep told us that the car auction date was a month away and we had to pay the balance.

    THEY HAD THE OPPORTUNITY TO HAVE THE ENTIRE AMOUNT WITHOUT AUCTIONING OFF THE CAR. We had bank statements showing the entire balance in the account. They then tried to sue us and collect $6000+, and they finally won because I had a personal emergency and could not make the court date. WHY TRY TO COLLECT $6000 WHEN YOU COULD HAVE HAD THE ENTIRE BALANCE $12,000+? It is called poor collection practices by reps who only was interested in ruining someone's credit report and collecting their commission checks, versus customer service skills. Please be careful when signing these type of contracts with finance companies.

    0 Votes
  • An
    Andrea Mall Oct 04, 2007
    This comment was posted by
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    Verified customer

    The same thing happened to me. And, I'm on 18% interest for a car that has devalued by 60% over a year. Do you think Chrysler cares?

    Chrysler, I will do ANYTHING and EVERYTHING to advertise HOW RUDE you are and what low life scums you hire.

    This is unethical behavior. People are rude. They are gaming with me while the car is in an impound over $200 on an 807 payment?

    Get a life. Better yet, Chrysler can go finance one at 36%. I'll drive junk for the rest of my life and I'll never go to a dealer again.

    Chrysler Financial will rip you off and by the way, they conveniently misplace checks, lose payments and do steal from electronic payments. Don't think it can't happen.

    It does. All the time. Why? Because the government allows it.

    0 Votes
  • Da
    dani paris Dec 12, 2007
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    a verified customer
    Verified customer

    Chrysler Financial got me. Yes they held my checks up to 26 days so late fees added up my payment were $536 for two years now the payment stub has a new amount for $596 it started back in September 07 when they (tom perry) said if i didn't pay him$800 cash from electronic payment place my truck will be gone,i knew it had to be a misstake. But i paid the $800 and when he confirm the payment was good he deposit my check . They did this three more times they steal from electronic payments. they started back in 9/01/07, 10/01/07, 11/01/07 I was never behind my next payment due on 12/10/07 they held my check now the want cash $600 11/20/07 they got it. They always made it look like i was late so the late fees added up so they got them.11/26/07 they REPO my struck with my personal things in it like my rolax and about $125 in it. My next payment is due 12/10/07 stay clear of Chrysler if you know whats good for you!!! I HAVE ALL THE INFO TO BACK EVRY THING UP!

    0 Votes
  • Mg
    M. Garner Apr 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Chrysler Financial, is in fact the worst finance company. Wow!!! Where do I start with this one??? First off, let me say "I love their vehicles, & performance, but that's were it stops". Their finance department sucks! I had words with the collections dept. supervisor, due to him trying to bully me into taking out a payday loan, for 230.00(on Monday), when I got payed that friday. I refused to deal with those payday loans, because they are designed to trap you in debt (kinda like Chrysler Financial, with those extention offers). I was then hung up on. That night they repo'd my vehicle. the next day I borrowed the amount owed, from my 401k, and was ready to redeem. They told me they need new refrences, pay stubs, & proof of insurance. All was good til they came up with this bogus excuse to make me rack up on storage fees, at the impound lot. I was told that the payment I had just made on March 26th, was still pending. I have to either pay $500.00 extra, or wait until my payment clears. To make a long story short, they have me by the balls. They could have at least brought this to my attention, when I was submitting all my paperwork, so I could've included the extra $500.00 in my 401k loan.

    0 Votes
  • Dm
    Dmarie May 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agree that Chysler Financial is the WORST company to deal with. I got a call from a "Mr. Lewis" who is actually Steven Lewis regarding my payment which was a single day late. I told him I'd make the payment by end of week (3 days). To which he automatically became rude and abusive. Yelling and screaming at me that that "I don't take my debt with them seriously", and I'm "not the type of customer they want to do business with". I can't remember the rest but I told him I didn't appreciate his tone and we could speak if he'd like to be polite. He didn't choose to do that and continued his abusive rant toward me. I told him that I was warning him for the second time to watch his tone if he wanted to continue speaking with me. That didn't work either so I told him to put a supervisor on the phone. He kept me holding for a long time and I hung up. I called back to try and find a supervisor or manager to complain about his behavior. Well, apparently his attitude and practices were par for the course and the 'manager' I reached was just as bad. So here's the scoop. If you want to deal with a company that believes its good practice to be abusive toward its customers...choose this one. And if anyone ever finds someone in that awful company who actually cares how its employee behaves...give them Steven Lewis's name because he's the first one who should be fired for his behavior.

    0 Votes
  • An
    angry customer Jun 02, 2008
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    a verified customer
    Verified customer

    I REGRET THE DAY I EVER SIGNED UP FOR THAT LOAN. The customer service dept is soooo rude. They call and harass you even if you are just a few days late...I mean a call every two hours...no joke! I am paying down my car as fast as possible in order to trade it in and finance another car through someone else. I would never ever recommend Chrysler Financial to anyone and will never in my entire life lease or buy a car through the chrysler company.

    0 Votes
  • Ma
    mary Jun 03, 2008
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    a verified customer
    Verified customer

    In a nutshell-Chrysler has the worst customer service. I also was accused of not making a payment, which I have documentation for.

    0 Votes
  • Gr
    Gregory Curry Jun 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    It's time to take action against this company and any other company with this type of track record. They are being paid by Chrysler corp to do what they do. In other words "they are paid to be rude, baligerant, demanding and harrassing". I have known persons who work in collections and with companys such as this they get paid commissions for how rude they can be to consumers and how fast they can get them to make payments. And trust me they could care less what the consumer's circumstances are. We as consumers can either sit here and take it or we can get in touch with consumer protection agencies who want to put a stop to this type of consumer abuse. Contact your local consumer protection agencies and the attorney generals office with these complaints. The more complaints they get along with the seriousness of these complainst will propel they an investigation into these sleezy call centers that hire sleezy agents to work for them. Any advise would be helpful and appreciated!

    0 Votes
  • Bl
    blain lege Jun 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Same story with me. im due last months and this months payment. however its set up to come out my acct in a few days. but for the last 13 days they have been calling everyone on my reference sheet including me. they even told my grandmother i was deliquent and if she could pay it. well i work in the mortgage industry and i know a little about the fair credit lending act. i reported them to the state finanical office who governs lenders, where i live. i sent them in writing do not contact anyone again but in writing. now i have everyone recording the nasty calls. i am in the works to sue them but just need to find the right attorney.
    After doing some research, i was told when i signed the paperwork at 16% interest it was because of my credit score. well my sister co signed. (she works at a daycare, and did at the time of the signing). well i just found out she didnt cosign she is actually the primary borrower. the payment is 700 a month.

    Well the dealership must have fraudaulently increased her income to get her to qualify. and second her credit score was a 750. so why the 16% rate. if i would have known she is the primary i would have demanded a better rate or not sign at all. the predetory lending on this acct i think warrants a class action lawsuit. so if anyone knows of who i can contact please email at [email protected]

    They treaten me that they will come get the truck. well come get it. i owe 30k on a truck thats worth 12k. and now with the gas prices. they would be doing me a favor.

    Because once they pick it up, i will file a bk 7 on them . so they cant collect the remaining balance. dont let chrysler bully you. you have rights.

    0 Votes
  • Gr
    Greg Hoppe Jul 08, 2008
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    a verified customer
    Verified customer

    Chrysler screwed me too! I guess it is a habit. I have been a lifeling loyal buyer but never again!!! I had a 2006 PT Cruiser with 3 months left on my lease. Chrysler called me to ask me what my plans were. I said I would like to get a Charger. Chrysler told me that if I were to purchase or lease a Chrysler product they would waive my early termination fee (which they did), and make up to my last 3 car payments. With one month left I traded my PT in for a Charger. Guess what? They WILL NOT honor their promise! I have been fighting with them since February and now they have taken me to collections. Now they are telling me that I received a lease loyalty rebate instead of the waived last months payment. I was never told anything about this from Chrysler or the dealer. Which by the way is Broadway Dodge in Denver. I will do everything possible to make sure everyone I meet will never buy a Chrysler product or go to that lying, deceptive dealer again!!!

    1 Votes
  • Ch
    christy henderson Jul 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    we have a 2004 dodge durandgo and are paying 707 a month we fell behind we had the car repoed and we are having the worst time getting it back friday we had the total amount paid in full to them at 4:10 there office does not close till 4:30 our time my husband called them right before he western unioned it .they left there office i guess at what ever time they wanted too this is the recovery office and as of today it is monday at 2:24 we still do not have our car we are having to pay fees each day over friday because they are treating us like this ever time we call they are being very ugly to use they have been there since 7:00 this morning it 's like they are doing it on purpuse because we have been conplaining to them and there supervisier these people have been the rudest people i have ever talked too and as for the phone calls when we are late on a payment they threatend the irs everything she could think of to scare me and to be rude to me she did we actully turned our home phone ringer off we can't talk to people like that who have no heart and want to kick you when your down i will never never never use chrysler finacial again and i will make sure everyone knows how they treat you!

    0 Votes
  • Lu
    Luke Jul 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I'm so disappointed that I didn't read this forum before I purchased and took out a loan with Chrysler Financial. I traded a can in With negative equity at Denny Heckers Dodge, Of Monticello, MN (Currently having that contract looked at by an attorney because they changed my income), and they refinanced negative equity. I became two months past due. I got the MN Attorney Generals office involved on their harassing calls. Chrysler financial send me a Notice of Default and the Right to Cure & Intention to repossess letter stating that on 8/7/08, they would take me vehicle if payment was not received by then.

    I called their people. What A** holes!! From Mrs. Knighton, to Mr. Kirby, they would NEVER listen to what I had to them about me mailing three months worth of payments. I was "secretly" being listened by their "Supervisor Mr. Wilcocks" He was the biggest Jerk of them all! Any way he said that any letter didn't matter that if I didn't western Union them the money immediately that day, they would repossess my car tomorrow. And also they added that every day that I was more than 5 days past due, they were adding $7.60 in interest to my loan! I told them that I mailed the $1555.77 for three months worth of payments was in the mail and would be definitely received before the 8/7/08 due date they sent me. Mr. Wilcocks said that he'd hold that payment on his desk till 8/8/08 and that would be to late and my car would be repossessed by then.

    I asked them if my contract that I signed by the dealership had any writing on it that stated that I could only make my payment by Western Union on exactly the day I called. They couldn't answer that. Here...I'll help them out, NO! I said the check was mailed and they stated that it would be no good. The only payment they'd accept was Western Union.

    I called the Minnesota Attorney Generals Office. I talked to them and they called Chrysler Financial for me on my behalf. Mr. Wilcocks was just as rude to them as he was to me. So they took about 1 hour and called me back, they had another Chrysler Financial rep on the phone telling me that mailing the check was ok and that there's nothing they can do till 8/7/08 period no matter what anyone including Mr. Wilcocks tells me.

    The MN Attorney Generals office is still continuing with the complaint. To bad for Chrysler Financial that now their calls were being recorded for A** hole assurance!

    1 Votes
  • Ea
    eat money rudely Aug 22, 2008
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    a verified customer
    Verified customer

    they charge late fees without truth and enoughreasons.

    1 Votes
  • Ea
    eat money rudely Aug 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    chryler financil lies in charges.

    1 Votes
  • Da
    david Aug 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My personal experience with Chrysler Financial has been an eye opener for me, it has cost me hundreds of dollars in being ripped off, but I am glad because I will never purchase or lease another vehicle or reccommend them to anyone, I have nothing but negative feelings on the subject so I hope they choke on the money I work so hard for, it will save me many thousands in the long run. Thank you you "### buckets" I will look forward to the day you go out of business and anything I can do to facilitate that will make me very happy!!!

    1 Votes
  • Hi
    hillarious Sep 18, 2008
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    everyone sounds like a 5 yr old. Chrysler loaned you money, pay it on time or deal w/ it.

    -1 Votes
  • Du
    dude Sep 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Well then,

    Yes Chyrsler did lease me a vehicle...I have made 3 payments 30 days past due sine March 2003. That is 62 on time, and regretably 3 late.

    Once you payment is due, they put you on a dialer system. Your phone will ring from 8:30am until 9:00pm...they will call your work number, they will call your spouses number. Trying to explain your plan for making payments is one of the more frustrating things I have ever done. Today they questioned me about my job, my wifes job...and basically told me they could reposses the car at 1 day past due.

    Watch out folks...If they come take your car, regardless...you are liable for the balance, and the difference from what they get at auction.

    I will be sending a letter of complaint to the Fed's today...I believe Chrysler is going to step up their repo efforts in an attempt to screw the public. They know their cars aren't worth a dime once turned in after the lease expires.

    -1 Votes
  • El
    Elizabeth Oct 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Avoid Chrysler financial. I leased a vehicle and aquired gap insurance. A person ran a red light and hit me and Chrysler wrote off my van. As there were no witnesses and the person says it was red it is a 50/50 fault. There was a balance owing was more than the write off and I was assured by my dealership my gap insured the difference. Chrysler financial is no longer owned by Chrysler and I spent weeks phoning an 800 number and getting a call centre in India. They had no clue what gap insurance was??
    Finally a Canadian call centre assured me that my gap did cover the difference. They took a very low payout on my vehicle and I questioned this and received a verbal shrug. I said in my last statement to Chrysler Financial that I was surprised that they took so little but obviously that was their business as long as my balance was 0. They credit person mummbled you may have mileage or wear and tear and I laughed and said you wrote off my vehicle how is that possible? I did not receive an answer--another verbal shrug.
    I signed off - they were paid out and a month later I received a bill for 2400.00 due the day after receipt of bill. They threatened to put it into collections two weeks later.
    My Chrysler dealership says their hands are tied, and they are surprised by this but Chrysler financial is doing the same thing to them and its costing them business.
    Avoid at all costs. They are very devious and do not think they are working on your behalf, as they should be.
    I will never buy a Chrysler product again even though I love the product. I feel like they hung me out to dry.
    I lost all the money I paid towards my vehicle- Chrysler Financial excepted way less the the black book value and are fighting with me to re-coup more money.
    If they had fought for more, included my mileage payout - perhaps the vehicle would not have been able to be written off and I think they just wanted the cash. My opinion...but it is the only thing that makes sense.
    I always paid on time...my credit is immaculate---I am fighting this.

    1 Votes
  • Ha
    Harrassed Oct 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Oh my goodness!!! Chrysler Financial is the rudest company I have ever known. They claimed they "lost" an 859 dollar payment, and refused to look for it. Stacy Scott should be fired. She called me names, and repeatedly hung up on me, and then called me back, refused to answer any questions, and refused to look for the check that my bank said they cashed. I asked why we were treated so horrible, and she answered that because we had been late, not months late, but days late 8 different times, that gave them the right to harrass us to make a payment. They call literally every 2 hours, all day, even before our due date. I would go to the ends of the earth and proclaim to everyone how horrible Chrysler Financial is.

    1 Votes
  • Hi
    hillarious Oct 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    It sounds like your lease was past due at the time of the accident. If you are past due three months and total your lease/vehicle - you still owe the past due pymts. Your insurance company and Chrysler will cover all else. They aren't going to pay something that was already supposed to have been paid.

    Gap insurance isn't required on a lease. If the vehicle is totaled.. Chrysler takes the insurance payoff and covers the rest.

    0 Votes
  • Ba
    Balooga Oct 28, 2008
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    a verified customer
    Verified customer

    All of these negative comments are hilarious!!

    I can tell just by the way these "stories" are presented that all you people have lousy credit scores and are making up all kinds of excuses.

    If you would all just make your payments on time you would not have any of these problems.

    I suspect you are all a bunch of dead beats.

    -1 Votes
  • D
    D Nov 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    It's very interesting that Balooga used the word "dead beat" since that is exactly the word thast Chrysler Financial used to me on the phone in my last encounter with them. That perrson obviously works for Chrysler Financial. Another woman I talked to told me that I had to make my payments on time or I would not get financaed by them again...I could barely hold my laughter. I told her that she ought ot start looking for a new job, because no one is buying and therfore, no one needs financing. They will get theirs eventually...these harassing practices are on the radar of the Attorney General. I have been asked to send in a copy of any conversations I have with them in the future. Trust me, I will.

    1 Votes
  • Bl
    Blair Nov 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i don't work for chrysler financial, and i'll call you all (or most of y0u) deadbeats.

    jesus, really? i mean, come on people.

    i've had to go behind due to being laid off and i had no problems. they even offered me an extension and i didn't have to ask for it. i even had a job right away so i told them it wasn't needed and i could make up the past due amount in a week.

    i have at least 6 friends who have financing with them and also have no problems as well.

    im thinking that your time would be better spent looking for work so you can pay your bills (speaking because they will not repo your car until you are 2-3 months late) than complaining on a website. obviously you can afford to pay for internet...

    1 Votes
  • Ba
    Balooga Nov 25, 2008
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    a verified customer
    Verified customer

    Like I said, lots of excuses...
    to quote the original poster:
    "because I had a personal emergency and could not make the court date"

    Of course you had a personal emergency LOL

    0 Votes
  • Pb
    pb from california Dec 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We have a current account with Chrysler Financial. They double credited an payment today and refused to reverse the charges. We have lost both of our jobs during the last 10 months and we have done the best we can do. We were not even behind one payment and this causes us to be hundreds in the red in our checking account we have had for over 20 years( a good bank!) Chrysler almost repossesed our truck last month and gave us very little time to get current. We went all the way up to (a Supervisor) and each one was worse than the first person.Our date was changed for two days and approved and the other deleted. They called me a liar and we did get a confimation on the correct amount to be taken from our checking. They have now caused us late fees and utlities being cut off. We are over 50 plus living in Calif. no jobs no work. People who call us deadbeats are wrong. People out here are losing their jobs, houses and now cars, (which we do need if we can find a job) I have two claims out and I may have to get an attorney. Can any one help or other people in the same boat. The Ceo needs to be written to as now a payment that did not have to be made (we were working out payment plans. These people need to be kinder to their loyal customers and understsnd that people are suffering. I hope some can help. pattik

    0 Votes
  • Ro
    robert Dec 10, 2008

    ILL TELL YOU WHAT HAS ME IN A RAMPAGE ABOUT THE CHRYSLER CORP. I FOUND OUT FROM THE LARRY KING SHOW WHEN HE HAD A FINANCIAL EXPERT ON THAT THE HEDGE FUNDERS OWN CHRSYLER AND PART OF GM. THESE ARE THE GOONS THAT PUT US IN THE CRAP WHERE IN NOW AND WHERE GIVING THEM A BAILOUT. WHERE DID ALL THEIR MONEY GO? WHERE, IN THEIR HOMES AND GOODIES AND THEIR POCKETS. WHEN ARE AMERICANS GOING TO GET PISSED OFF ENOUGH TO SAY THATS IT? WE ARE ALL GOOBERS, WE NEED TO STOP THIS, YOU ARE PUTTING THE BILL FOR THE FUNNY MONEY YOU ARE BORROWING FROM CHINA TO PAY THESE JERKS AND WALL STREET ON OUR CHILDRENAND GRAND CHILDREN. WHY THE HELL ARE WE SENDING TAX MONEY TO THE RICH ### THAT ARE KILLING AMERICA. IF YOU DONT THINK THAT WE SMALL AVERAGE WORKING CLASS PEOPLE ARE GETTING THE SHORT END OF THE STICK, WHENS THE LAST TIME YOU GOT A BAILOUT FROM THE USA.? DONALD TRUMP SAID ON TV THAT THE MONEY WE GAVE WALL STREET AND THE BANKS THEY ARE USING TO BUY BANKS IN CHINA, NOT LENDING IT OUT. HE SAID ITS A CRIME, WELL THEN, WHERE THE HELL ARE THE LAWYERS WHEN WE NEED THEM? WHERE. THERE THE HEDGE FUNDERS ALSO. BEND OVER AND KISS YOUR ### GOODBYE . AMERICA IS LOST. AND FOR SALE.

    1 Votes
  • Cl
    cliffy5 Dec 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hey Balooga - Are you one of the scumbalz that get paid $8/hr or on a commish only basis that work for Chrysler Financial? LMAO! You are a loser! GET A REAL JOB!
    I have been dealing with the same Chrysler dealer for the past 25 years. I have 5 daughters who I have either bought or leased Chrysler cars from in addition to my wife and myself. That's approximately 7 cars every 3-5 years. As a matter of fact, my wife and two daughters were in our dealers showroom today looking to buy yet another Chysler. I have always paid them on time all of these years until I was laid off last year. I was a VP of Sales in the Pharma/Medical software industry. So it's not like I was a deadbeat. The very first time I was late after I was laid off, these ###s repo'd my car even though I explained my situation and told them payment was due for them to receive in two days. They repo'd and it took me more than a month for CF to answer my calls to them. I finally got it back after over $1, 00 in fees not including what I owed. Now because of my hardship I have paid every payment ON TIME until last month (1 year later). They called me again, nasty as can be, and demanded payment over the phone (no suprise, considering the uneducated monkey's they hire)! LOL! I responded that I paid on-line and asked if they ever to bother to check their own website. The monkey then got extremely NASTY and said " Oh! I don't know, let me check right now." She did and saw my payment and said "well that's ok but you owe us a $25 late fee." I'm TOTALLY done with C/F & Chrysler. I will pay the late fee but as I said to the monkey "Where is there customer loyalty after 25 yrs of buying so many Chrysler's?" and "How about some loyalty from Chrysler after us TAXPAYERS basically have BAILED OUT CHRYSLER?" She told me that was not them but Chrysler the motor company. OH, C'MON GIVE ME A BREAK! U R C/F but R owned by Chrysler! JEEZ! She also told me that they basically couldn't give a CHIT!
    Personally, I don't wish any bad luck on Chrysler employees but I HOPE THE CHRYSLER COMPANY GOES UNDER! I will personally NEVER buy a Chrysler AGAIN! Bring back Lee Ioacoca and maybe.

    0 Votes
  • Ms
    msbabydolltu Jan 24, 2009

    first of all i have a loan with chrysler financial since 2005, never been late, mailed a check out jan 3 2009 for the payment, it supposedy got lost in the mail, first time in 4 years, i mail another check out right awy, a week later i get a call, no payments have been received, then i have to beg the person on the phone to get me an english speaking person, once this is done the conversation goes great or so i thought, received another call a fe days ago, no checks were ever received and they had no idea i have spoken to 3 people already by this time, low and behold chrysler tells me that they are involved in an investagation with the post office after realizing thats hundreds of checks were never received, then they tell me the check i wrote and send 10 days ago never was received yet. this conversation ended with " we at chrysler financial are going to extend the 30 day deadline for any late charges" well, mighty nice of you since its your screwup, then i was giving anumber to call back on the next business day, after i contacted the bank about the 2 missing checks. the bank then tells me 1 of the checks i wrote clearded 3 days before the call from chrysler.. again on the weekend i get yet another call, yes you guessed it, this guy have no notations on my account that i was one of the affected people, and hen i told him the check they said they never got as indeed received and cleared, of course they have no record of that and advised me to contact the bank again and get a copy of the so called clearded check... oh i will, beleive me.. i now have a major problem that the government used our money to bailout a company that cannot train their own staff on customer service. no wonder they are having problems, i do know that on the next business day besides the bank i am calling the better business bureau...

    1 Votes
  • Rt
    rtrometter Mar 26, 2009

    I had three loans with Chrysler, the first two never had a problem with them...The third, I had nothing but problems...I submitted a payment (the same way I did with the other two) and they stated they never received the payment, I had proof from my back that they took the money...Next thing I know they started collection calls asking where my money was, I said, I don't know what you did with it...This went on for about a month, my bank called them, faxed them proof of payment, I called and sent proof of payment and never got anywhere...I was then told that if I send in a payment they would credit it back to the day the accepted the payment...I was so ticked off my bank cut them a check to payoff the entire loan...They NEVER posted any amount of the money back to the day they accepted my first payment...Wouldn't you know about a week later, I got a check from them for the full amount of the payment I initially made with them...What happened, they got sick of me calling them to find out my status of the payment since????What really ticked me off is that they had the guts to do collection calls on my money and never answered the question why they sent the money back when I got the check...My bank even called and asked why the refunded the guarentee funds that they sent them...No one never got an answer...I even email, and wrote them for the reason why they sent my money back, and they never answered...I will state, this, I will NEVER finance any more cars with this company...They do not know how to apply a payment to an account, and no one there keeps their promise of posting the next payment back to the date they originally accepted the payment.

    0 Votes
  • Un
    UNKNOWN May 26, 2009

    YEA EVERY ONE CRYING NEEDS TO SHUT UP I WORKK THERE AND 99% OF THE CUSTOMERS I SPK WITH ARE LATE BY CHOICE CUS THEY THINK ITS OK AND ITS NOT...SO JUST PAY YOUR BILL ON TIME AND U WONT GET A CALL FROM US BOTH PARTIES WILL BE HAPPY

    0 Votes
  • Co
    cotexas May 28, 2009

    I must say I have had issues with them as well making promises and then 3 days later acting like they have no clue what your talking about. My wife lost her job and yes we did get behind, but when I called them they was very rude like everyone else states and he told me that if I made a payment they would fax me the extention papers. I told them that I got paid on Friday and this was Tuesday and would make the payment then. This was not good enough for him, so he transfered me to another rude person. I explained to him the same thing he said dont I have any friends to borrow the money off of? I said all my friends are in the same boat they cant afford to do something like that. He asked me about my parents and I told him that my mother had passed away in Jan. and he started making rude comments about my mother being dead. I told him I would see what I could do by the end of the day. I had borrowed the money from my company I work for and had the funds overnighted. They told me to call back after it was posted and get the extention forms. When I called back days later the lady asked for a fax number as she seen it in her notes. I gave it to her. Day went by and no fax. So I called them again. This new rude person states that I'm not eligible for an extention and she see's nothing in the notes stating that it was ever mentioned. They had all the info I explained to them completely wrong. I would get phone calls stating that they could work something out with me but when I asked about my original extention nothing could be found or they would call about my lease which I didnt have. This company's days are numbered! Your new vehicles are selling at 1/2 price and your checks can't even clear the bank as well even after you got bailed out by the government. I also have a Dodge Ram (not finance through chrysler thank god!) and within the first 10k miles the transmission went out. Now I have a friend that has been waiting a month for an engine to be replace on at 2500 that is less that 6 months old. Its not a wonder your going under. Without us your nothing, which explains the situation your company is in now!

    0 Votes
  • Je
    Jeff Jun 04, 2009

    By law, Chrysler cannot discuss an account with anyone but the individual that the account is with. The ONLY thing they can discuss with a 3rd party is your location. Contact your state's attorney general's office. They will instruct you on how to file a formal complaint.
    Keep accurate records of phone calls, conversations, etc. Include as much detail as you can with the complaint.
    If it's legal in your state to record the conversations, do so, and let them know you're doing so (unless it isn't required to let them know).

    I've had it with Chrysler. It doesn't matter what I've talked to them about...late payment, on-time payment, change of address - they've been incredibly rude, and are in direct violation of the FDCPA. I am currently behind with a payment. I called them two days ago, told them approximately when the payment would be made. I called them back about an hour later, and reiterated when the payment would be made. Yesterday they called and played a recording saying that they have been unable to contact me. Today they started calling numbers listed as a reference on the application, as well as neighbors (!), saying they had not heard from me.

    We went through this several times with Chrysler in the past. I sent a letter letting them know which numbers they could call. In the past, they called my roommate, ordering her to go borrow the money and make the payment, even though her name isn't on the account. They call several times a day. They call before 8 a.m. They use abusive language, and make threats to everyone they talk to.

    I contacted our state attorney's office once. They advised me to file a formal complaint. Tomorrow I will do so. And them I'm going to check into how to take legal action against them. This country has just given them billions of dollars. They pay their CEO'S, and then they file for bankruptcy? I don't think so. This is the last straw.

    0 Votes
  • An
    angel very madddd Jun 21, 2009

    to unknown..i bet if u had a car from them u would be mad too.. and chrysler will go under bc everyone is going to say fine ### u have ur car and go get one else where..so u shoud find another job..

    0 Votes
  • An
    angel very madddd Jun 21, 2009

    and also we pay ur salary so u should shut the ### up

    0 Votes
  • Ex
    excuseme Jul 06, 2009

    you pay the salary of people who work at cf? how do you do that when you don't even pay your car payment? i hate cf's customers. they are a bunch of spoiled brats, seriously. They think they should have the world handed to them on a silver platter. open your eyes. the reason cf is going under, is because you dead beats can't pay your bills, or refuse to make pymt arrangements with us. good god. grow up and take some responsibility for your actions!!!

    -2 Votes
  • Jo
    Joan Q Taxpayer Jul 09, 2009

    Interestingly the posters stating they work for CF are as rude posting here as they are on the phone. CF should be as generous with a "bail out" package for those whom have lost their income, as the tax payers have been with Chrysler.


    CF call center workers,
    You need compassion, and etiquette training.

    With unemployment at it's highest in decades, it isn't that people don't want to pay their bills, they have to prioritize them.

    Being rude to people that have been affected by the economic situation the world is currently experiencing certainly isn't the answer. Perhaps you'll understand that when your company desides it needs to "realign", and "restructure". Good luck when unemployment benefits aren't enough to put food on the table, and companies aren't adding personnel.

    0 Votes
  • Ro
    RODOLFO CISNEROS Aug 15, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I DIDN`T GET MY DISCOUNT OFF THE MAINT PRICE FOR MY CLUNKER BUT MISSION DODGE OF SAN ANTONIO TOOK MY CLUNKER AND I DIDN`T GET THE O PERCENT INTREST THA T CHRYSLER PROMISED.WHATS GOING ON ?

    0 Votes
  • Fe
    fencepro Aug 18, 2009

    I had several accounts with Chrysler Financial over the past 12 or so years. The first two were ok, no problems. However, this last experience is one I will never forget. They called me up to two weeks BEFORE my payment was due! I never heard of this in my life. I would explain that I pay online and that if they would look they would see that I am never late and then explain that they would receive their payment online and on-time as always. Think that would be good enough? Think they would figure it out, here is a good paying customer...leave him alone. NO, next day...same conversation. Every day until the payment was made...never late, still harassed. I told one of the representatives to come over to my house and sit on my porch, then ask me where his money is every time I walk up to the door! He was pissed at that one, but not as mad as I was over their harassment. That loan is paid off and I am doing business elsewhere now.

    Not all of their customers are dead beats... many pay the bills on time. Guess what...if you don't appreciate the business you have- you won't have any business. Business goes where it's welcome and stays where it's appreciated . Will I ever use them again or recommend them? That makes as much sense as calling a customer for collections that isn't late...

    Steer clear of this company! You have been warned.

    0 Votes
  • Wh
    wheresmybailout Aug 21, 2009

    Was in a rollover accident back in 2005 and totalled out my FORD EXPLORER so decided to go with a DODGE DAKOTA that was a good decision the bad decision was going with CHRYSLER FINANCIAL AS FAR AS GETTING APPROVED FOR A LOAN BELIEVE ME I WILL NOT DO IT AGAIN. Everyone I have talked to from customer service has been rude, uneducated, and cannot understand or comprehend what I am saying about getting LAID OFF FROM MY JOB OF 6 YEARS AND HOW I AM STRUGGLING TO GET BACK ON MY FEET AFTER MY SECOND LAY OFF FROM A TEMP TO HIRE JOB IN A MATTER OF 6 MONTHS mind you I am late on my payments and I did devise a payment plan for them that would get them my payment but also gives me alittle money for food, my son, and gas but they WILL NOT except it they want the full amount by the 30th of this month or they will start repo process and since my job is a temp to hire I cannot get a refinance I never had any problems when I financed through FORD MOTOR CREDIT AS MUCH AS I AM HAVING WITH THIS GOVERNMENT FUNDED BAILED OUT COMPANY

    0 Votes
  • An
    angel very madddd Aug 22, 2009

    ok ur a idiot first of all my payments are up to date actually just went and paid another one. does cf and other officials know that u and other people that work there get on here and say the ### you do to customers? where i come from that is not right. ### you we are not spoiled brats lol . just because you cant get a car or get financed does not mean we are spoiled. but nice try

    0 Votes

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