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Cathedral Hygiene Customer Service Phone, Email, Contacts

Cathedral Hygiene
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www.cathedralhygiene.co.uk

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1.7 6 Complaints
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Cathedral Hygiene Complaints 6

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9:10 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Cathedral Hygiene Cancellation policy

We opened in December 2018. Almost 5 years. Now we're struggling a touch. Need to cut back. Only to be told we've a contract to January 2026! Is it normal to give out 8 years contracts?

I've cancelled direct Debit but am worried about being sued. this is surely NOT legal. Reading similar cases of 5 years. Well we're coming to the end of 5 years and apparently another two years to go!

Desired outcome: Cancellation after almost 5 years of loyalty. We can't afford it and they want their pound of flesh.

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5:18 am EST

Cathedral Hygiene Waste collection

Awful company, charged us all the way through Covid for about a year when we were legally not allowed to be open, while all but one other companies made contact with us to pause payments, and then cathedral hygiene tricked me into signing into another 5 year contract when I queried this, I thought I was just signing for my free year to make up for charging me through Covid. 21 months later I’ve cancelled my direct debit and they’re calling me immediately saying I’ve got to pay another 3 years! Of a contract I never knew I was signing, they’ve absolutely mis-sold this contract and I’ll be fighting it all the way to court! It’s funny how they have their own debt collection agency and how everyone has exactly the same complaint about being duped into 5 year contracts, listen to your customers, let them leave when they want to, contracts of this nature shouldn’t be over 12 months

Desired outcome: Just cancel my contract, you mis sold it and as you say, you have 60,000 very happy customers so you don’t need to keep hold of me when I don’t want to be with you

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10:41 am EDT
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Cathedral Hygiene scam 5 year contracts

Unfair Terms and One-sided Contracts

This company mis sold us a 5 year contract to supply air freshners and wash room soap.
The sales rep installed a toilet air freshener in the office space which caused headaches and people to feel ill within two weeks we asked for it to be removed.
Then started the scenario from hell! Constant hounding to pay up a 5 year contract even though the product was installed incorrectly by themselves, ridiculous fees to pay for the air freshener which are £20 on amazon. Ridiculous fees to have a qualified technician remove the offending air freshener. (really 1 screw)

Chasing with debit collection agency (Another department of theirs funny that they are so geared up for this!) for full 5 year fees.

Avoid them at all costs this is a scam artist company with terrible customer service

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Is Cathedral Hygiene Legit?

Cathedral Hygiene earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Cathedral Hygiene to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Cathedral Hygiene is known for their high standards and safety. If you're thinking about dealing with Cathedral Hygiene, it's wise to check how they handle complaints.

We found clear and detailed contact information for Cathedral Hygiene. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Cathedralhygiene.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Cathedralhygiene.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Cathedral Hygiene have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Cathedralhygiene.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Cathedral Hygiene has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website belonging to Cathedral Hygiene has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
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10:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Cathedral Hygiene hygiene bin

Having being recently duped by Catherdral Hygiene I googled Cathedral Hygiene Complaints and found myself on here. I thought I signed up for £4 per collection of sanitary fortnightly for 12 months, I'm a first time cafe owner and came into my cafe saying I need a bin as it is the law to have it or I will have environment health to answer to. I was waiting for my food hygiene certificate so this scared me. Then a bill came for much more, as they said it was weekly, then added vat which they failed to say it wasn't included. I didn't pay as I was arguing with them, then they sent me a annual invoice and threatened court. I told them to collect there bin. Two of them then came in the shop to bully me. Never responding to emails as to not leave a paper trail. I signed in August I believe and is still unresolved, so they called again and I said we need to agree an alternative for the remainder of the 12 month contract to which she replied ‘you mean 60 months' I was gobsmacked, my lease is only 3 years at the building and I know I said I can only sign a 12 month contract. Well and truly lied to. If anyone has any advise, please help me!

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6:47 am EST

Cathedral Hygiene Hand dryer lease

These people are particularly unscrupulous. We signed a 60 month contract which expired in August 2016. When we called to cancel it they stated that they have, without discussion or notification, rolled it over for another 60 months and penalties would apply to cancel it! Call [protected] for more details of how we've been scammed.

I suggested...

Hello Kate,

Do you want to discuss an equitable resolution to this?
We all (including you) know this is at best underhand, deceitful behaviour by your company.

There is no confusion, the contracts have expired. You will not be receiving any further payments.

They replied...

Hi Austen

As advised the contract’s rolled over in August 2016, our contracts are legally binding and as such cancellation fees are due as advised.

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8:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

Cathedral Hygiene Tamworth Staffordshire - complete con artists! Duped into a contract with them, hidden charges, terrible customer service, absolute nightmare to deal with. Don't use them at any cost!!!

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Overview of Cathedral Hygiene complaint handling

Cathedral Hygiene reviews first appeared on Complaints Board on Mar 24, 2011. The latest review Cancellation policy was posted on Oct 25, 2023. The latest complaint Customer Service was resolved on Mar 24, 2011. Cathedral Hygiene has an average consumer rating of 2 stars from 6 reviews. Cathedral Hygiene has resolved 1 complaints.
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  1. Cathedral Hygiene Contacts

  2. Cathedral Hygiene phone numbers
    +44 808 100 0120
    +44 808 100 0120
    Click up if you have successfully reached Cathedral Hygiene by calling +44 808 100 0120 phone number 0 0 users reported that they have successfully reached Cathedral Hygiene by calling +44 808 100 0120 phone number Click down if you have unsuccessfully reached Cathedral Hygiene by calling +44 808 100 0120 phone number 0 0 users reported that they have UNsuccessfully reached Cathedral Hygiene by calling +44 808 100 0120 phone number
  3. Cathedral Hygiene emails
  4. Cathedral Hygiene address
    300 Relay Point, Relay Drive, Tamworth, England, Staffordshire, B775PA, United Kingdom
  5. Cathedral Hygiene social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 22, 2024
  7. View all Cathedral Hygiene contacts
Cathedral Hygiene Category
Cathedral Hygiene is ranked 38 among 46 companies in the Equipment Leasing and Financing category

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