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1.4 674 Reviews

Chrysler Complaints Summary

72 Resolved
602 Unresolved
Our verdict: With Chrysler's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Chrysler reviews & complaints 674

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12:02 pm EST

Chrysler dealer writes bad check

Traded in a vehicle on 8/22/10...by law (California Car Buyer's Protection Act 11709.4) the dealership has 21 days to pay it off..they took 55! Even though we notified them NUMEROUS times of the situation and not only was NOTHING done- but no one ever returned any calls!..This caused me to have to make an additional payment on a car I was no longer in possession of so as to avoid a delinquent payment and lowered credit score...All the while the interest was accruing on the loan making the payoff higher than I had stated upon trade in (an amount which I verified with the bank to assure accuracy)..dealership refused to refund my $450! We have made MULTIPLE calls, and have not gotten a single call back (oh wait- I did get one call back from the finance manager basically telling me it's not his problem and passed it off to another finance man)... My husband had to go to the dealership in a rage and speak to MULTIPLE finance men and both owners-- the owner, Ed, finally gave us a check for the money owed-- AND IT BOUNCED! It came back stamped non sufficient funds! THIS coming from a PLACE OF BUSINESS! Simply unacceptable!

Plus- They were trying to sell a vehicle that was in MY NAME, being paid for BY ME- and they had it on their lot! Can you say ILLEGAL!?!?! When we told them this- all they could say was "yeah, yeah, we know..." WTH!? Then DO SOMETHING! They KNOWINGLY break the law at the customers expense! And when I say expense- I really DO mean 'expense' as it cost us money that they refuse to re-pay!

In addition, the car they sold us has been in the shop twice since we purchased it- both times for the same problem- the rear brakes..the second time we took it in my husband called at the end of the day and they told us the front brakes were fine-- it was there for the REAR BRAKES! They had it all day and weren't even looking at the right problem!

Even when we DID get the truck returned- it was never fixed properly...incompetent to say the least..

I would HIGHLY recommend that anyone looking for a vehicle shop elsewhere.. I have never experienced a higher degree of incompetence at a car dealership... If a customer notifies you of an ILLEGAL BUSINESS PRACTICE you are participating in-- FIX IT! Especially if it is as simple as someone just not doing their job and letting paperwork sit!

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1:35 pm EST

Chrysler lemon

Dodge does not stand behind their products. I owned truck since it was new and within days of warranty expiring I have had numerous failures. Just to name a few- Rear differential blew apart at 150, 000 Kms cost 2000 plus to repair. both lower control arms broke at the front differential could not be repaired so had to replace complete differential at 165, 000 Kms cost over 2000 dollars. Two front fenders rusting out even though truck was under coated since new. Front wheel bearings replaced, numerous sway bars drag links etc replaced. Check engine light refuses to stay off 3 different dealers can't tell me why. To sum up I got a lemon and dodge doesn't even care! Ram tough I think not!

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guy phillips
, CA
Sep 26, 2017 11:42 am EDT
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have an issue with the seat.Material has come apart at the seem of my driver side seat.Brought the vehicle inn to the Dealer had it inspected and the Manager told me that without a doubt there was a fault in the material.He sent a picture to Chrysler .Aweek later I was contacted and was told my warranty would not cover the fault because they said I ripped the seat myself.They came to this conclusion from looking at a picture when the Manager told them without a doubt it was faulty material.If this is the way they manage customers I wont be 1 of them .I had maintenance work schedule to be done in the next couple of weeks, needless to say this has all been cancelled.Also they have lost a customer for life.My suggestion is do not pay for extended warranties as they wont be honored

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EX-Chrysler Fan
Barrie, CA
Feb 03, 2015 5:10 pm EST

I completely agree that Chrysler does not care about there customers and don't stand behind there products. I have a Dodge Caliber that apparently needs the Sub Frame replaced, although the warranty does cover this. What it doesn't cover is the fact the part needed for this repair is back ordered and could take as much as 3-4 weeks for it to come in. Leaving me with no vehicle to get to work which is 40 kilometers one way out of town. They should be covering the cost of a replacement vehicle while this part is being waited for. My Caliber is driveable, and the service advisor suggested if I need to drive it to keep it in town only. Which I strongly disagree with her advice, I am not endangering my family by driving a car that potentially the suspension, steering or even the engine could drop out of my car. BRILLIANT COMPANY, this day in age customer care speaks volumes and I don't hear a damn think Chrysler is saying. I like my Caliber but this company stinks.

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Leonard Taylor
Oshawa, CA
Feb 20, 2014 1:23 pm EST
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Dont feel bad I reported an engine problem with my P T Cruiser just before my 100, 000 km warranty expired to my Chrysler Dealer. I was told and its on the paperwork I have IT'S NORMAL ENGINE NOISE (PISTON SLAP). Now that it has 126, 000 km on it Chrysler Canada said I have too many km on it now. I took the car back to the dealer a couple of weeks ago now it needs a new engine. $7, 000.00 dollars is what they originally wanted now they say 50/50. I believe this was an ongoing problem BEFORE the warranty was up.Fabio if you can FORCE them into changing the motor. My car cold sounds like my son in laws Golf Diesel at start up.

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FABIO FICORILLI
st-jerome, CA
Dec 17, 2013 8:34 am EST

bought a Dodge Journey last year it`s a 2012 makes a sound when I start it and it`s cold, the dealer says it`s normal it`s a problem they have ...I would like to know if anyone else has this problem ? It`s under warranty and I do not understand why they did not tell me about this problem before I bought it... and to top that off when I open my door on the passanger side it makes a noise said that it was normal too because it`s cold... please if anyone has a journey let me know if this is normal...

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darin66
Flin Flon, CA
Jun 11, 2013 4:50 am EDT

i just bought a used 2012 dodge ram 1500 st crew cab and the price we agreed on was $ 20, 996.after i got home and had a good look at the paperwork, i saw that they charged me $22, 996.i traded in my old truck for $2000, looks like they got it for free.i went back to the dealer and they told me thats the way it works, so i left mad and later found out they gave me an extended warranty for $2, 150 that expires in 2017.the funny thing is that my factory warranty expires in 2017.they couldnt give me any paperwork on the extended warranty cuz of computer problems(she said) .it obvious she sold me a bogus extended warranty.thats not all, i bought life insurance for $1652.37 and disability insurance $1672.27 from the finance company and the dealer added these 2 figures to their price too even before it was sent to the finance company, so im paying for it twice.i am out $7474.64 in total and that doesnt even include the gst and pst i would have saved.i have contacted chrysler canada and just waiting to see if i hear back.

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Wayne Pacey
Ennismore, CA
Nov 17, 2011 1:38 pm EST
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I think I got the same lemon 2006 Dodge Dakota My truck is only highway driven. Washed & waxed every week. At 115, 000 it has now had 3 complete brake jobs on the front & 2 on the back, tie rod ends, torsion bars & bushing, control arms, upper & lower ball joints, all wheel bearings & on & on Dodge dealer say this is normal It was costing me around $1000 every 6 months but this month it was $2400 to get it back They tell me none of these things are cover under warranty and should be as they are a safety items. Any one of these items could let go on the highway and cause a bad accident
Not to say anything about the body as it looks like it has the measles coming out under the paint and around the wheel wells the paint is falling off
I.ve been a Dodge man for 30 years but no more I've had 2 Dodge truck before but never had all these problems or expensive bills

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7:45 am EDT
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Chrysler subframe rust

I have been servicing my car faithfully. I garage my car. I only drive 3 miles to work. New Jersey weather has not been that bad over the past 6 years. My local mechanic has said it is the worst rust and corrosion that he has seen to the subframe in over 20 years in business. When I brought it to Chrylser, their "certified" mechanic said it was "normal" weather corrosion. When I called Chrysler headquarters they said I should have brought it to a car wash every 2 weeks! If their mechanic said it is "normal" corrosion, then they will not reconsider fixing it.

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1:29 pm EDT

Chrysler nightmare

Chrysler is a rip off. I bout my car in '05 in my grandmothers name, under the terms that after a yr of upstanding payments I could put the car in my name. I made all my payments when the time came to make changes they told me my credit was not good enough but they knew that, so here it is 2010 im still making payments $450 a month I wanted to refinance, they wont let us, im not building my credit, cant trade it in. This past august they pulled 2 payments out of my account over-drafting it. I realized the problem but the said they could not reverse the transaction once it was processed, mind u my payments are current. So all that was resolved was that they would apply the extra payment to the next months payment. Never mind the overdraft fees an penalties I had to cover for their mistake. I wish I had a warning before I did any business with this company.

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1:07 pm EDT

Chrysler awful customer service

My husband & I are really easy going people. So for us to leave this kind of review (which we've never done before) means that the customer service was bad enough that we actually took the effort to type this.

We bought a new Jeep Wrangler and accessories in cash for my husband . If we had known how much Jim Click Chrysler would dick us around, we would have never bought from them. I don't know if people that work there are just absolutely lazy & unorganized, but they made it seem like it was REALLY inconvenient to make a simple phone call to say "Hey, we need $5, 000 more to put on those tires". We had to keep calling so that we'd be informed on when the Jeep would be ready. Then they'd beat around the bush about what was going on. Our sales consultant Lenny would say one thing, then another the next time we called, then another the following week. Not to mention he would RARELY return phone calls. It took him 3 weeks to mail us a check-refund! We called last week about it & a manager said the check was ready to go... LAZY LENNY just hadn't dropped it in the mail. When we received it, it wasn't even the amount he had said we would be refunded for.

A few more of the MANY examples of their incompetence:

- We got a letter about a re-call part that needed to be replaced a few weeks ago. We called & made an appointment to have this replaced. When we arrived for the appointment, they told us they didn't actually have the part & they would need to order it, which would take 3-4 days to arrive. Uh... the whole point of making the appointment was to replace that specific part. They couldn't have ordered the part before the appointment? They had a whole week to either order the part or re-set the date of the appointment. Or even call to tell us they didn't have that part. So they said it would take another 3-4 days and they would call us when it arrived. 1 week later... we're still waiting on the call. I wouldn't be surprised if they hadn't ordered the part.

- They said they would take care of adjusting the speedometer because we had different tires replace the factory wheels. Nope didn't do that. We had to go back & make an appointment. Originally the had said the cost was on them. Nope, not the case either. They ended up charging us $100. Which would've been fine if they had originally said that but they didn't. Another example of how they'd say one thing then change their minds.

- They ordered the wrong wheels.

These are just a couple examples of their incompetence.

I've purchased cars at other dealerships & it was never that difficult. Paying in cash is supposed to be simple. Not at Jim Click. It's like pulling teeth when we have to deal with them.

I wrote a message to them about how bad their customer service has been & their response was:

"The other day I saw a bumper sticker; "Stupidity is not a crime so you're free to go."

That would be amusing... if it weren't coming from a "business". I thought businesses were supposed to act at least somewhat professional...

I'm purchasing a Wrangler for myself in another year... there is NO WAY I would ever make that purchase at Jim Click. I would rather drive the 2 hours to Phoenix for one there. You can also bet I'm going to be actively telling people & other review sites how horrible the customer service at this dealership is!

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casat
Tucson, US
Jun 01, 2011 12:39 am EDT

Just bought a car there for cash and couldn;t agree nore. Never again. phoenix is only two hours away.

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11:06 am EDT

Chrysler electrical warning lights

My 2009 Chrysler Sebring has been havig multiple power failures with the warning lights system. I bought it NEW august 2009. By 11, 000 miles the warning lights go off for no reason I loose power while driving, the starter has a mind of its own and cranks out of control for 60 seconds without starting the car! I have taken it to the Dealer who has worked on it 4 times this month and now took out the transmission to replace a faulty part. I just got it back last night and it is doing the SAME thing! Now it is a holiday weekend and When I called the dealer they are closed and Chysler said "oh well it is a holiday take it on TUESDAY it should be covered under warranty." I will never buy a SEBRING again and warn other to steer clear of the 2009 Sebring LEMON!

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12:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Chrysler sub frame rusted through

I have a 2004 chrysler pacifica with 50, 000 miles on it and i had it inspected last month 7/23/2010 and found that the front sub frame is rusted out and chrysler doesnt want to do anything about it. This is a crock of #$*?! This is a safety issue and it needs to be corrected. I have seen there is so many pacificas with this problem what is it going to take for them to fix it. Maybe accidents or even death this is pretty bad. Im not going to stop here because I have 5 children and this is not a safe car for them to be in.

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Jodie Rowlett
Des Plaines, US
Jul 21, 2014 4:05 pm EDT
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I have a 2004 Chrysler Pacific as well, my vehicle has over 200, 000 miles and is in excellent running condition and the body is in excellent shape. I just found out the same thing that the sub frame is rusted rusted in the front the same as all the other complaints. There is a problem here and Chrysler needs to fix it no matter what the mileage is on the car. I always talk great about my car because it has not given me any problems engine wise since I bought it aside from the normal maintenance that comes with cars. Chrysler should start fixing these vehicles otherwise they are going to loose customers and other issues are going to happen that may end up costing them more in the long run

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2:19 pm EDT
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Chrysler severely rusted subframe

While having a tire serviced at a shop, the mechanic pointed out large holes in the subframe of my 2004 Pacifica (90, 000 miles). All major service performed on my vehicle--including the week prior--has been done in a Chrysler dealership, not one word had been spoken of this problem and the potential safety hazard it poses by any Chrysler service technician or manager. Clearly the extent of the rust, holes and cracks were not overnight events. How does Chrysler justify such negligence!

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Salt State
Warwick, US
Jul 25, 2012 5:42 pm EDT

I just took my 2004 Chrysler pacifica for state inspection and i was told that the motor cradle is rusted and it needs to be replaced, my car has 97.000 mile, i called Chrysler they told me that warranty no long applied. I was doing some researched and found a letter that was issued by Chrysler on November 2011 stating that a warranty has been for 2004 and 2005 for 10 years or 150, 000 on States consider Salt States, (i am from Rhode Island). I got in touch with Chrysler again and the answer i got is that my car is not cover under the extended warranty because my car was built on 9/2003 the extended warranty does no apply
Like others complaint i think this is a safety issue and that the warranty should be on all years.

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9:33 am EDT
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Chrysler subframe rusted through

2004 Chrysler Pacifica - 6 years old - 40, 000 miles, mint condition. Brought the vehicle in for its regularly scheduled oil change and the mechanic noticed that the subframe at the front right had rusted through (Chrysler had the car up for service in the spring to change the tires and did not notice anything). I was told that I can drive it for now but it probably won't be safe much longer. Brought it into Chrysler and they advised that its not covered by standard warranty, nor the extended 7 year bumper to bumper warranty that I purchased (expires next year), and that it will cost $3, 500 to repair.

Given that the car has been well maintained, and this is the only area under the car with significant rust (ex: I'm still on my original exhaust system and the car still looks new) I believe this is likely a manufacturing defect and should be covered by Chrysler. Has anyone had experience with this? Advice to share?

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remartin
Chicago, US
Oct 14, 2010 2:49 pm EDT

I was having my tires changed yesterday and this was discovered on the passenger front, the same rusting through thr subframe. I have had the car 6+ years with 103000 miles. I had the engine clean and a tie rod replaced last October but no mention of this rust issue. By the amount of corrosion this just didn't start happening. So I agree with you that this is a manufacturing defect and should be covered no matter age or milage on the car. This kind of corrosion would be unusual for a car 30 years old. I have scheduled an appointment next week for them to inspect the car and I will see what kind of satisfaction I receive. I will keep you in the loop.

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6:44 am EDT
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Chrysler sub frame rust

Went to get my 2004 Chrysler Pacifica inspected and was told it was "Unsafe to Drive" due to the front sub-frame being completly rusted through.
Have been told by Chrysler and Military Exchange New Car Sales that they won't cover repairs under the warranty since the car is almost 6 years old.
The inspector said he hasn't ever seen anything like it even on cars 30 years old! Already filed my complaint with NHTSA, everyone check your Chrysler Pacifica and do the same if you've got the problem.

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fedup
, US
Jun 28, 2011 5:05 pm EDT

At 46, 000 miles, rack and pinion failed - no warranty... so my expense. The emission system was faulty which they did cover under warranty. The next problem was with a shifting cable which failed while I was vacationing in Myrtle Beach, SC. I made it home but had to pay out of pocket for a new shifter cable.

The latest problem is that the power window is failing. I am told this will cost $300 for the repair.

My car has 83, 000 miles on it and has cost me a bundle out of pocket. Chrysler doesn't care about its customers and won't resolve problems.

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2004 Chrysler Pacificia
Albion, US
Aug 03, 2010 5:15 pm EDT

During an inspection it was discovered that the sub-frame was rotting off of the automobile. The right side welded attachment to the main frame was 70% gone, the left side was 30% gone and most of the welds of the weldment were showing signs of corrosion and fatigue. As this sub-frame serves to support the engine, transmission and some of the suspension components it is an serious accident just waiting to happen. I feel it is the same level of problems that Toyota experienced with the Tacoma pick-up trucks. I believe that Chrysler should have a solution for this unsafe condition before untimely injury and possibly deaths occur.

Joseph Strohman, unhappy owner

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Breezy76
Fort Wayne, US
Mar 23, 2011 5:57 pm EDT

3 years ago I purchased a 2005 Chrysler T & C used with 27k miles on it. Within 2 months I started hearing a jiggling/rattling noise everytime I went over any type of bumps on the road. Took the van in before a road trip and was told that my Tie Rods were bad. Okay...let's fix the problem. Now just last week I started hearing the noise again...took the van in and guess what? the Tie Rods are bad again. Mechanic told me that Chrysler doesn't used a greased option in their Tie Rods so apparently I'm going to have to replace these things every 3 years. Great! Last time I will ever buy a Chrysler product.

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Becky
,
Nov 08, 2008 12:09 am EST

I bought a 2003 Chrysler Town & Country brand new in Oct. of 2003. I paid $25, 000 for it. Two months after the regular warranty ran out, I had to replace the brakes 2x in less than three years, power steering pump, & water pump. As time went on, I also had to replace the power window motor then three months after replacing the moter, the regulator on the motor went out and I had to replace that. we also had to replace the rack and pinion steering and the CD player still selective works after having had it worked on. The last thing that went wrong was that I had to replace the battery because the post on the battery split clean into and the post was stuck in the bracket. My husband was deployed so two of his friends had to come over and help me get the post out and that took an act of congress to get it out. The way I figure, if I buy a brand new vehicle for that much money it should last longer than 3 years before it starts breaking down. I called the company and tried to work something out, but they wouldn't do anything to rectify the situation. Their answer was they couldn't do anything since I didn't buy the extended warranty! Every since then, I have been driving around with the caption "DON'T BUY A CHRYSLER!" on the sides and back window of the vehicle. I've lost track of how many people have asked me about it and by the time I finish telling them, they say there's no way they'd buy one after what I've went through. These corporations think it's okay to stick it to the customer well I'm saying not any more! I'll continue to drive and let people know that Chrysler is not a company that cares about their customers. I know for a fact that I've cost them at least 15 vehicles multiply that by $25, 000 to $35, 000 and the amount of money I've cost them is nothing to sneeze at. Please warn others about Chrysler.

Valerie
Valerie
, US
Sep 04, 2006 12:00 am EDT

My ex husband called around to have my car key reprogrammed to my car. He called chrysler on Friday spoke to one of the service people. He explained he already had someone put a new PCM chip into the car and now only needed the key to be reprogrammed.

He asked them how much it would be to have a key reprogrammed to a car? They answered $20.00 to $30.00. How long would it take to do? 2 to 3 minutes. Do we need to bring the car there? no.

Tuesday, I, his ex-wife, went to the dealer with the key. I told the man at the front desk my ex called last week about my car. I explained everything that was said to my ex.

He asked me if I had the car here? I said no. I was told I didn't need to bring the car. He said we need the car. He was very arrogant and treated me as I didn't know what I was talking about. I told him my car won't start. He said it would have to be towed.

I told him I will be right back so I can call my ex to find out who he spoke to. He continued to be arrogant and rude as I was leaving.

My ex- called him back on Wednesday. They now said it will cost him $45.00 for the key to be reprogrammed, $85.00 to just check the car before reprogramming the key and, also the service charge. Something that should have been only $20.00 to $30.00 dollars is now going beyond even me.

I called another chrysler dealer wednesday (today). I found out it will cost me a TOTAL of $85.00 to get everything done. I made sure I specified and asked 4 times on how much it will cost and who I was speaking to at this place.

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Jan van Staden
, ZA
May 06, 2014 12:12 pm EDT

On the 16 April 2014 I was on holiday when my Jeep Wrangler gearbox failed. It was taken to Union Motors in Shelley Beach.
Feedback was that the Jeep submerged. I visit the workshop and Shaun the workshop foreman immediately mentioned that the jeep was under water. That was even before they open up the gearbox.
Since then they just come up with procedures to follow and Jeep head office to decide if it was negligence by the owner.
I have bought the Jeep a month ago and never touch water. The previous owner also confirmed he never submerged the vehicle.
The vehicle history show that it was only serviced and a wire harness that was replaced.
These vehicles are build to 4x4. The gearbox breather point are on top of the engine with a non return valve. How can it get water in.
The interior show no sign of water damage. They even blame the vehicle to be an in accident.
It is just unacceptable to try and put the blame on the owner if the vehicle is build to 4x4.The warranty say that the owner is responsible to only use the vehicle what it is build for...to 4x4. In the mean time I am without a vehicle because Chrysler take their time to repair the vehicle.This is my fourth Jeep and I love the brand. Now loving Jeep brand they treat the customer like this. The feedback was that it will cost R43'000.00 to repair or a new one will be R60'000.00. If a mighty company like Chrysler not wanting to repair the car UNDER WARRANTY> Where must I get the money who owe a salary every month get that kind of money. It will just not be fair.I am fighting for survival here.

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Chilly
, US
Aug 25, 2016 1:35 am EDT

Paid off my truck with an insurance claim. I only owed $1200 and the over payment was in the amount of $5800... They cashed the check 11/10/10 and I was to have the over payment and title back in 21 days... Its now 12/30/10 and Chrysler still has my $5800 and are unable to tell me when they will send it to me. I have been told 4 times someone will return my numerous phone calls. I have been told the check is in the mail 3 times and now they simply say they don't know when I will get my $5800 back. I have brought 3 vehicles from Chrysler over the years and I will NEVER USE THEM AGAIN! Companies like this need to go away and our government needs to let them SINK!

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Jakoon
, US
Aug 25, 2016 1:35 am EDT

Chrysler refuses to correct the in-service date (warranty start date) for my 2007 PT Cruiser. This vehicle was first titled in Feb 2008, with an odometer reading of 15 miles. This should be the start of the warranty period. Instead, Chrysler has a date 5 months earlier (Oct 2007) with an odometer reading of 123! miles. Can't have more miles at an earlier date-- but Chrysler customer service will not recognize the logical fallacy here. I am the second owner, but Chrysler will not correct their database without my producing the original sales document (why would I have that?) -- so they say my car is out of warranty when it is not, and will not pay for the repairs I recently required. They have created a catch-22 -- only their database is correct and I can only disprove it with documents it is impossible for me to possess! I've tried going up the chain of command within customer service, but everyone just repeats the same nonsense.

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rexwilliams
Denver, US
Aug 25, 2016 1:35 am EDT

I have 30 pages of repairs--bought this new--Chrysler would even laugh when we came in saying "oh not you again". 5 documented complaints of engine noise--always blown off. Was even given a free extended warranty to 70000 mi b/c of all the problems. Opened two client cases with them. Three sets of brakes, new engine, oil pump work, tire problems, and power steering sensors and pump replaced, transmission work, radio work, door tracks replaced twice on both sides, interior and exterior parts falling off and on and on. So last week at 72000, the engine blew a rod. We had free oil changes with the dealership and had them regularly--but they refuse to help! Last Phil Long closed-- they lost some of the repair records. Even the mechanic (whom works for GO Chrysler) said he could not believe they wouldn't help me--he was a very nice man but said it was out of his control! Oh but they can offer me a new engine for 6700.00. UGHHHHHHHHH I will never buy Chrysler again,

jennw

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Abrock1
, US
Aug 22, 2016 9:57 am EDT
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I have a 2006 pacifica and dealing with the subframe and engine cradle rust... Basically will cost more than what the car is worth to fix.. I am driving a death trap... Chrysler will not fix it, but yet they will fix the same issues on certain ones years 2004-05.. BS!

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7:08 am EDT

Chrysler very disappointing to purchase from this chrysler and dealership

Our Chrysler Town & Country was purchased on Dec.10, 2006; on the night we drove home, we found that all the gages & displays were not working. We took it back to have it looked at, but service department was closed. Since that day, we had over 5 incidents of the same issue occurred, and each time their service would provide us a rental car, and after testing a few hundred miles, they said that they cannot find the problem, all was fine, and they were not able to duplicate the incidence. Only when I presented them with a few video clips I took of this issue when they said that they will put in a brand new cluster dash board altogether. This is after almost 1.5 month of having this van, missing hours of work due to dropping this car to be looked at, and having to move the baby seats in and out of rental cars so that they may service the vehicle, and getting nowhere by talking to the owners Chris, Rob, their service manager(s), and countless sales managers did anything come out of this issue. My family and I are very hesitant to take this car back, and is very disappointing at our decision to purchase from this Chrysler and dealership.

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Chrysler failure to disclose accident.

Purchased 2006 Dodge ram 1500. After discovering that the box was not attached I did a carfax and found out that the truck had been smashed head on into a tree in NJ. The dealership promised me a replacement truck. After being lied to repeatadly they finally ended up saying that all they would do is give me a warranty for when it breaks down. The truck shimmies and makes thunking noises. the brake light on the dash goes on and off and the truck stalls intermittently. I feel unsafe driving it. there was never a buyers guide on the truck before I bought it. I contacted the manager, Mark Ledtke by email and told him I was hoping to resolve the matter without involving the Attorney generals office and he didn`t respond. The salesman Chuck told me that Mark said I don`t have a leg to stand on and to go ahead and contact the Attorney Generals Office.

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Chrysler worst car dealership ever!

I initiated contact with the dealership by filling out their online finance application. I was first contacted by Flo Romero and invited to come to the dealership to find a vehicle to suit my needs. Upon arrival at the dealership, I met Flo and she quickly introduced me to Chris to help me find a vehicle. I was shown some choices and with some deliberation I decided on a ’07 PT Cruiser.

Chris and I went into Flo’s office to decide on terms of sale. I was very decisive and did not haggle over the pricing. Both parties were happy and they offered for me to take the vehicle to collect all the required personal documentation and to pick up my father to complete the loan documents with the understanding that the vehicle is as good as ours and that I return to later in the day.

My father and I returned around 7:30pm. We provided all the required for my father and completed signing the loan application. We handed over the keys to vehicle to Chris for the vehicle to reconditioned and detailed as both parties agreed as we waited for the final loan documents to be produced. We waited for over an hour in Flo’s office before Chris and other salesmen offered for us to go to dinner while the loan documents are created. Exhausted from waiting and the day’s ordeals, we gladly accepted their offer to eat. I double-checked with Flo to ensure everything was fine and she encouraged us to leave. My father and I went to a restaurant just down the road from the dealership. About 8:55pm, I received a call from Flo telling me to return Monday to sign the loan documents. I explained that I will not be in town and we established how we would complete the deal.

Disappointed that the transaction was not completed, I left with an understanding that the car would be delivered to my father once the loan documents were ready on Monday. On Monday, I received a call from Flo informing me that the vehicle that both parties agreed upon was changed because we qualified for a bigger loan. I was surprised that the dealership would take such a liberty to switch vehicles on us. After receiving the documents via fax to my work office, I asked about my items that were in the original ’07 PT Cruiser we had decided on Saturday. I listed the items that are missing and where they were left. Immediately, they began giving me excuses saying that they’ve looked, the items are not there, and no one has seen the items. I begged and pleaded with them to simply look and to ask their employees that cleaned the car. They continued to give me excuses and even blamed me for having the items in the car. Exasperated I informed them that I would begin to take legal action to recover my missing belongings. Once I made that statement, Flo brought in Louis stating that he is the General Manager. Louis began to state that the dealership is not liable for anything left in the car. I explained that the items are mine and I left the items in the car were in good faith and the car was to be simply cleaned. I also stated that Chris knows exactly whom he gave the car to be cleaned and the dealership knows who was working that night, but no effort was made.

Extremely frustrated with the dealership’s lack of accountability and customer service, I have turned to every avenue to recover my belongings and to inform the auto buying public on my disappointing encounter.

Prestige Chrysler Dodge Dealership
General Manager: Louis Escobar
Internet Sales Manager: Flo Romero
Sales Associate: Chris Wagner

Items lost:
Oakley Inmate Ducati Sunglasses – Retail Value $229.99
Oakley Crosshair Sunglasses – Retail Value $199.99
Oakley Soft Vault Case – $39.99
Motorola H720 Bluetooth – $99.99
Duracell Car Charger for Iphone – $29.99
Total Lost: $750.00

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Chrysler refuse to fix vehicle

I am writing you today because I am having a very difficult time finding someone who is willing to help me with my malfunctioning vehicle before it gets me killed. I have contacted Chrysler, Dodge and several lawyers and I still find myself at the end of a dead end street.

In 2007 I purchased a 2008 Dodge Avenger from Westside Dodge. I have had recall after recall and now the latest malfunction is going to get me killed.

I have been in contact and dealing with Chrysler and Dodge for the past several months trying to have the malfunction of my car fixed or replaced. I have delivered or had me my vehicle towed to the dealership on 5 different occasions for the same problem. I have had far too many close call car accidents because of this malfunction. While I am driving, on the interstate during rush hour traffic, traveling 60-70 mph the accelerator will automatically stop working. The gas pedal goes to the floor, revs up, but does not go anywhere. The car goes from 60-70 mph to 20-30mph in a matter of seconds. It is almost as if the car goes into neutral all by itself. After 10-15 seconds the accelerator will start working again and I can continue on my way to my destination. There are no warning signs to know it is coming and after the accelerator starts to work again there are no malfunction lights, such as a check engine light, that comes on to alert of a problem. The most recent time this happened was this morning...every week I have to take time off of my job to deal with getting a rental car and having my car towed back to the dealership.

The dealership and Chrysler continue to give me the run around by telling me that "they have had several reports of this around the world, we do not know what is causing it and we do not know how to fix it.” They are not willing to find a resolution other than "come get the car when it happens again just call us." In the mean time I am going to get into a serious accident and get hurt or possibly killed because they REFUSE to fix this car.

In the light of the most recent Toyota controversy, you would think Chrysler/Dodge would be a little more willing to take action and try to find a resolution to this malfunction before someone gets hurt, injured or killed.

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Chrysler unlawfull practices... file a complaint

http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre18.shtm

here is a link to the FTC everyone should file a complaint... and get something done about the ###...

Debt Collection FAQs: A Guide for Consumers
If you’re behind in paying your bills, or a creditor’s records mistakenly make it appear that you are, a debt collector may be contacting you.

The Federal Trade Commission (FTC), the nation’s consumer protection agency, enforces the Fair Debt Collection Practices Act (FDCPA), which prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from you.

Under the FDCPA, a debt collector is someone who regularly collects debts owed to others. This includes collection agencies, lawyers who collect debts on a regular basis, and companies that buy delinquent debts and then try to collect them.

Here are some questions and answers about your rights under the Act.

What types of debts are covered?
The Act covers personal, family, and household debts, including money you owe on a personal credit card account, an auto loan, a medical bill, and your mortgage. The FDCPA doesn’t cover debts you incurred to run a business.

Can a debt collector contact me any time or any place?
No. A debt collector may not contact you at inconvenient times or places, such as before 8 in the morning or after 9 at night, unless you agree to it. And collectors may not contact you at work if they’re told (orally or in writing) that you’re not allowed to get calls there.

How can I stop a debt collector from contacting me?
If a collector contacts you about a debt, you may want to talk to them at least once to see if you can resolve the matter – even if you don’t think you owe the debt, can’t repay it immediately, or think that the collector is contacting you by mistake. If you decide after contacting the debt collector that you don’t want the collector to contact you again, tell the collector – in writing – to stop contacting you. Here’s how to do that:

Make a copy of your letter. Send the original by certified mail, and pay for a “return receipt” so you’ll be able to document what the collector received. Once the collector receives your letter, they may not contact you again, with two exceptions: a collector can contact you to tell you there will be no further contact or to let you know that they or the creditor intend to take a specific action, like filing a lawsuit. Sending such a letter to a debt collector you owe money to does not get rid of the debt, but it should stop the contact. The creditor or the debt collector still can sue you to collect the debt.

Can a debt collector contact anyone else about my debt?
If an attorney is representing you about the debt, the debt collector must contact the attorney, rather than you. If you don’t have an attorney, a collector may contact other people – but only to find out your address, your home phone number, and where you work. Collectors usually are prohibited from contacting third parties more than once. Other than to obtain this location information about you, a debt collector generally is not permitted to discuss your debt with anyone other than you, your spouse, or your attorney.

What does the debt collector have to tell me about the debt?
Every collector must send you a written “validation notice” telling you how much money you owe within five days after they first contact you. This notice also must include the name of the creditor to whom you owe the money, and how to proceed if you don’t think you owe the money.

Can a debt collector keep contacting me if I don’t think I owe any money?
If you send the debt collector a letter stating that you don’t owe any or all of the money, or asking for verification of the debt, that collector must stop contacting you. You have to send that letter within 30 days after you receive the validation notice. But a collector can begin contacting you again if it sends you written verification of the debt, like a copy of a bill for the amount you owe.

What practices are off limits for debt collectors?
Harassment. Debt collectors may not harass, oppress, or abuse you or any third parties they contact. For example, they may not:

use threats of violence or harm;
publish a list of names of people who refuse to pay their debts (but they can give this information to the credit reporting companies);
use obscene or profane language; or
repeatedly use the phone to annoy someone.
False statements. Debt collectors may not lie when they are trying to collect a debt. For example, they may not:

falsely claim that they are attorneys or government representatives;
falsely claim that you have committed a crime;
falsely represent that they operate or work for a credit reporting company;
misrepresent the amount you owe;
indicate that papers they send you are legal forms if they aren’t; or
indicate that papers they send to you aren’t legal forms if they are.
Debt collectors also are prohibited from saying that:

you will be arrested if you don’t pay your debt;
they’ll seize, garnish, attach, or sell your property or wages unless they are permitted by law to take the action and intend to do so; or
legal action will be taken against you, if doing so would be illegal or if they don’t intend to take the action.
Debt collectors may not:

give false credit information about you to anyone, including a credit reporting company;
send you anything that looks like an official document from a court or government agency if it isn’t; or
use a false company name.
Unfair practices. Debt collectors may not engage in unfair practices when they try to collect a debt. For example, they may not:

try to collect any interest, fee, or other charge on top of the amount you owe unless the contract that created your debt – or your state law – allows the charge;
deposit a post-dated check early;
take or threaten to take your property unless it can be done legally; or
contact you by postcard.
Can I control which debts my payments apply to?
Yes. If a debt collector is trying to collect more than one debt from you, the collector must apply any payment you make to the debt you select. Equally important, a debt collector may not apply a payment to a debt you don’t think you owe.

Can a debt collector garnish my bank account or my wages?
If you don’t pay a debt, a creditor or its debt collector generally can sue you to collect. If they win, the court will enter a judgment against you. The judgment states the amount of money you owe, and allows the creditor or collector to get a garnishment order against you, directing a third party, like your bank, to turn over funds from your account to pay the debt.

Wage garnishment happens when your employer withholds part of your compensation to pay your debts. Your wages usually can be garnished only as the result of a court order. Don’t ignore a lawsuit summons. If you do, you lose the opportunity to fight a wage garnishment.

Can federal benefits be garnished?
Many federal benefits are exempt from garnishment, including:

Social Security Benefits
Supplemental Security Income (SSI) Benefits
Veterans’ Benefits
Civil Service and Federal Retirement and Disability Benefits
Service Members’ Pay
Military Annuities and Survivors’ Benefits
Student Assistance
Railroad Retirement Benefits
Merchant Seamen Wages
Longshoremen’s and Harbor Workers’ Death and Disability Benefits
Foreign Service Retirement and Disability Benefits
Compensation for Injury, Death, or Detention of Employees of U.S. Contractors Outside the U.S.
Federal Emergency Management Agency Federal Disaster Assistance
But federal benefits may be garnished under certain circumstances, including to pay delinquent taxes, alimony, child support, or student loans.

Do I have any recourse if I think a debt collector has violated the law?
You have the right to sue a collector in a state or federal court within one year from the date the law was violated. If you win, the judge can require the collector to pay you for any damages you can prove you suffered because of the illegal collection practices, like lost wages and medical bills. The judge can require the debt collector to pay you up to $1, 000, even if you can’t prove that you suffered actual damages. You also can be reimbursed for your attorney’s fees and court costs. A group of people also may sue a debt collector as part of a class action lawsuit and recover money for damages up to $500, 000, or one percent of the collector’s net worth, whichever amount is lower. Even if a debt collector violates the FDCPA in trying to collect a debt, the debt does not go away if you owe it.

What should I do if a debt collector sues me?
If a debt collector files a lawsuit against you to collect a debt, respond to the lawsuit, either personally or through your lawyer, by the date specified in the court papers to preserve your rights.

Where do I report a debt collector for an alleged violation?
Report any problems you have with a debt collector to your state Attorney General’s office (www.naag.org) and the Federal Trade Commission (www.ftc.gov). Many states have their own debt collection laws that are different from the federal Fair Debt Collection Practices Act. Your Attorney General’s office can help you determine your rights under your state’s law.

For More Information
To learn more about debt collection and other credit-related issues, visit www.ftc.gov/credit and MyMoney.gov, the U.S. government’s portal to financial education.

The FTC works to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop and avoid them. To file a complaint or get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP [protected]); TTY: [protected]. Watch a new video, How to File a Complaint, at ftc.gov/video to learn more. The FTC enters consumer complaints into the Consumer Sentinel Network, a secure online database and investigative tool used by hundreds of civil and criminal law enforcement agencies in the U.S. and abroad

If you have had problems call or file a complaint...they dont take much time

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May 06, 2010 12:16 pm EDT

https://www.ftccomplaintassistant.gov/

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Chrysler - rusted subframe

A car that is 6 years old with 92, 000 miles has a subframe that is completed rusted through. I was told that it is unsafe to drive, and that I should consider myself lucky that nothing happened while I was driving it because it could fall apart at any moment. It will be thousands to repairs. Chrysler claims that it is out of warranty, and there is nothing...

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Chrysler warranty

I have a warranty and chrysler refuses to fix my vehicle because the problem is intermittent. The dealer found the problem 3 times and did 3 things that did not work. They say I have to be a slave to my car and take it to them only while acting up. This is most inconvenient. I do not recommend buying chrysler products to anyone. They would rather screw me and save $1000 and lose all future business than fix it and create good-will. My case number with chrysler is [protected]. I will continue to tell anyone who will listen, why you should not pay for chrysler products when they do not honor their end of the deal. They took my money and did not argue about that.

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dbwine
Cochrane, CA
Jan 27, 2011 11:20 pm EST

I am just filed an almost identical claim. Care number [protected] at Chrysler Canada for my Jeep Liberty 2006. After paying $50 000 dollars for my vehicle I am told that I have to leave my vehicle at the dealership until they can find the intermitant problem I have described. I bought the vehicle becasue I needed reliable transportation, now I am reading all kinds of forums that are explaining a transmission defaults and Chrysler won't tell me any of the issues they have uncovered about this problem.

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Chrysler fruadulant business practices

I went to SS Chrysler Jeep Dodge on Thursday 3/18/2010 spoke with a salesman named Patrick. Patrick helped me in regards to a 2010 Dodge Nitro SXT sticker price of $26, 700.00. I advised I was going to be purchasing the vehicle in cash and wanted the best deal possible I initially offered 21, 000.00 for cash deal on the vehicle I received a response that he more than likely can get it down very low for me. In fact Patrick advised me that he knows the dealership continuously went below invoice to make a deal for their customers. After being at the dealership giving him my information he advised he would be speaking with the General Sales Manager in the morning to get an out the door offer. At approximately 11:00 am on Friday I received a call from Patrick who quoted and out the door price of 22, 800.00 and would call back with all the figures for the deal. I advised that would be great in fact may make it to dealership to close deal. Unfortunately I was unable to make it down that night and notfied the salesman who proceeded to tell me he would call back for the figures. He never did... I called immediately after receiving a text message from him advising he was already home for the night. I got some ### by the name of Bill Arterberry the Fleet/Internet manager got on the line and proceeded to inform me my saleman was on the lot and in fact the price he gave me was incorrect and he gave me a price nearly 3500.00 more as the final deal out the door. I advised him to stop jerking me around and not in such friendly words and he proceeded to hang up on me. I called back and left a message for GM and Owner Al Smith who obviously is not a true business man to honor deals his associates proceed to give with his customers. The funny thing is that Al couldn't even call me back himself - great customer service especially when he had his "SLIMY" General Sales Manager call me who was probably some guy that isnt even that title sitting down behind a desk eating donuts and sipping coffee between his frequent cigarette breaks. When the GSM called me his name was Mike Madrid - a work of art I might add as his voicemail advised me he was ready to work the deal and went over all numbers with everyone from the night before. Well anyhow, he proceeded to give me a final offer as well as the jerkoff Al just previously the night before. Then he began taunting me with the price advising why didnt I jump on the price the night before I advise him his salesman had supposedly left for the day. Essentially I wasted nearly 2.5 days of time I cannot afford to make a deal on a vehicle that the guys obviously couldnt honor the price their salesman gave to me as a final out the door price. Oh yeah I almost forgot to mention the GSM Mike also pretty much said I was dillusional because the price was way off and there are many times customers think they hear things that are never said. What a joke - I would advise everyone to never purchase a vehicle from this dealership... Also take a look on [redacted].com because Bill Artenberry has a great article about himself from previous transactions for Fraudulant practices. For a dealership that prides themselves on be a 5 star dealership they are sure by far one of the most upleasant set of people to do business with...

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ST0MP3R
Gilbert, US
Mar 29, 2011 10:41 pm EDT

Try working for them, Patrick and myself worked for this dealership during the same time I left in June 6th 2010 if you think buying a car from them is bad, try working there to pay your bills, it is by far the most unpleasant pay, work envirnment, management, and ownership I have EVER had the displeasure of working for in my life! Patrick was NOT to blame for this because Bill Arterberry would steal our customers and sales because he know management would do NOTHING about it. If Bill Arterberry was not stealing our sales Mir Tarin the Owners favorite salesman would and Mike Madrid and Tracy Marterlerro would do nothing about it. Iwasted a year of my life at this dealership its the worst place you could ever deal with. To top it all off Mile Madrid would go get drunk the night before, or during work he would just leave promptly and come back buzzzed, and would take out ALL of his frustrations on us salesman. He fires salesman on their days off if they do not socum to the slavery rules and low pay that management enforces. DO NOT EVER BECOME A SALESMAN FOR THIS COMPANY ITS CORRUPT, AND YOU WILL STARVE. DO NOT BUY A VEHICLE FROM THIS DEALERSHIP EITHER YOU WILL GET RAPED. IWORKED THERE FOR AN ENTIRE YEAR AND NEVER GOT 1 COMMISSION CHECK AND I SOLD MANY GOOD DEALS THAT MAGICALLY WERE TURNED INTO MINI FLAT COMMISSIONS. I COULD GO ON AND ON ABOUT THIS PLACE.

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maryle
Mesa, US
Jun 21, 2010 6:02 pm EDT
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I don't think this falls under fraudulent, as nothing was in writing. not ethical certainly and not a good way to drum up business. but not fraudlent. The buying cars at a dealership is all a game. they always say they have to talk with their manager. unless they have really experienced sales people who have the authority to make deals, most do not. they probably sold the car to someone else for more money. I also believe that the sticker on the window is not the sticker that comes with the car when they buy it. ask to see that. doubt they will ever show it to you...

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Chrysler 2008 vehicle with a lot issues

I am writing because I feel this dealership has ript me off. I also feel like dodge and chryler is the worst vehicle you ever buy there customer service sucks there warranty sucks. This corporation shouldnt be allowed to survive. Instead of shutting down general motors factors down they need to close all factorys that build dodge and chrysler products. I purchased a 2008 dodge ram 3500 from town and country dodge in conyers ga. I fully explained the work load I was doing with the vehicle I was purchasing. I told them what I was looking for as far as warrantys I need for the vehicle, not only did they not follow threw with all I was needing my truck has 67000 miles on it 1 year and half old the rear end has come apart I was told that it was my responsibilty to fix cause my warranty expired at 36000 whe I was told I had 100000 powertrain warranty in the begining but after paying half the bill and picking up my truck and driving it 400 miles the transmission gave out. Now what kind of thing is for the rear end to come apart with no explanaition and after putting a new rear end in the truck the same day of driving it home the transmission comes apart, you want to tell me this isnt a lemon and no one can answer me why this is or have any kind or remorce dodge and chrysler products suck. I called and called and no one in there organization can do anything to look into why is it that I should have to continue to dump money in a vehicle that should have warranty for and shouldnt have these problems this early in the life of the vehicle.

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Weldon Morgan
Huffman, US
Aug 20, 2015 4:34 pm EDT
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All paper work was mailed to Chrysler, no reply. In the meantime I received another recall notice on the airbags which Chrysler wrote they did not have the parts and I would be notified when they had them. This is a scam because they never send out recall, their way of getting away with not paying for the repairs. My State attorney general will be notified and also my Washington representatives.

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Jerrie W
, US
Aug 20, 2015 1:48 pm EDT
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We purchased a new 2008 Chrysler Aspen from Red River Dodge in Heber Springs Arkansas. We purchased the lifetime maximum Care extended warranty for the vehicle. If I remember correctly we paid approx. $2500 for warranty. On Tuesday July 28, 2015 the vehicle would not shift out of park. Called and had it towed to the nearest Chrysler dealer (Fletcher Chrysler Sherwood Arkansas). They informed me that it would be late in the week or possibly the following week before they could even look at it. On Friday July 31st we get a call from service consultant telling us that the shift cable was broke and it was on a national back order, may take a week, may take 2-3 weeks I just don't know. The following Tuesday August 4th hadn't heard from anyone so my husband goes to the dealer, the only person that would help was the parts manager, he said he had tried every avenue to find part, but it would not be available until sometime in NOVEMBER yes that's right NOVEMBER. He gave him a number to call for Chrysler representative for our area. I made that call and did the HELL begin. Got a call back the next day telling me the rental reimbursement expired at 100, 000 mi and they won't authorize rental, told me to rent a vehicle for 4-5 months and they MIGHT reimburse again they said MIGHT but no guarantee. My next call was to the General Manager of dealership, he could have cared less, no empathy at all. On Wednesday August 5th I went to dealership and waited for service manager, he didn't have a clue about the problem with my vehicle, after lengthy story of what had already transpired, his reply was I'll see what I can do. 5 days later hadn't heard from anybody, started phone calls to dealership, Chrysler and Mopar vehicle protection still no resolve except for a lot of "I understand" "Im sorry". Yea I'm sorry I ever purchased a Chrysler. Today August 20th, my vehicle has been in the shop 24 days, no end in sight, no help from anybody. Called Mopar again, "well I see 3 case numbers assigned to this, I will have Nate "supervisor of parts" call you and see what we can do. SAME OLD CRAP, this is about to give me a heart attack, thinking about hiring a lawyer, totally unacceptable. Any suggestions.

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Weldon Morgan
Huffman, US
Jun 17, 2015 12:18 pm EDT
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Would like Chrysler to refund funds I was out.

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Weldon Morgan
Huffman, US
Jun 17, 2015 12:16 pm EDT
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I have a Chrysler 300. The ignition system completely failed and locked the transmission almost causing me to wreck. Everything shut down. There was a recall on this problem issued in 2014. I never received any information on the recall. Chrysler recall dept. was contacted after I found the recall after searching the internet. I was more or less told not to bother them and take it up with the service manager where I had car repaired. Chrysler was contacted by the service manager where I took car for repair about coverage of recall fees. His call was never returned. I was out $890. for repairs. I also have a 2001 dodge pickup and the dash has several cracks and no recall was ever placed on this problem. Will get rid of this junk as soon as possible. This is what our tax money is paying for.

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Chrysler customer service

Dear Mr. Yardley:

I am writing to report poor customer service received at your Body Shop when interacting with Dave Viehe, Body Shop Manager. I have a 2003 Hyundai, Elantra, which was repaired at your body shop on March 19, 2009 after an auto accident caused by a driver failing to stop behind me, damaging the rear bumper of the car.
Recently I noticed the area repaired, cracking around the edges. I notified Mr. Viehe and arranged to have the car looked at. On my initial telephone conversation Mr. Viehe was rude. He seemed annoyed at my request to have a rental car provided by the body shop during any time of re-repairs. I explained that the Elantra is my only means of transportation and he rudely suggested I should “contact President Obama if I wanted to complain” of the situation because rental cars are not provided.
After his comment I demanded to speak with his superior and was connected to Ron Jellis who was more accommodating and assured me that a rental car would be provided during the repairs, and that Massey Yardley would honor their work. Mr. Viehe was reconnected to the telephone and stated that although the Body Shop would honor their work, if the car was hit in the rear after-the-fact, the body shop is not responsible to do a re-repair.
When the appointment date arrived, my 84-year old father agreed to drop off my car for me. My father encountered a rude, defensive, critical behavior from Mr. Viehe as soon as he arrived. My father said Mr. Viehe was working on his computer and would not even look up until my father was in the office for several minutes. Mr. Viehe gave the impression that my father was an inconvenience rather than a customer to serve. In looking at the damage of the car, Mr. Viehe suggested the car was cracking because the car was in another accident and not as a result of poor bonding adhesive. When my father questioned how he could tell, Mr. Viehe said his, “20 plus years of experience” gives him the expertise and should not be questioned. My father said there was no indication of scratch or other vehicle paint to indicate another car accident. During their conversation Mr. Viehe said to my father in a condescending manner that if my father could not see the cracking, Mr. Viehe would give him his glasses to help. During the entire time Mr. Viehe was speaking with my father he was rude and condescending. Mr. Viehe has poor customer service manners and should be reminded the consumer generates the income for your dealership.
Additionally, I was in the market to have the entire car painted and detailed. Because of the reception I received from your dealership you lost my business to do the paint job and any future business. If I would have received better reception from your dealership you would have received my business.
Also, as a result I will not recommend your dealership to anyone. I am an attorney and could pursue litigation as a formal Complaint in court or pursue litigation under a Breach of Warranty claim or Uniform Commercial Code violations but choose rather to inform you of the type of employee you have managing your Body Shop. I suspect as a prudent business person you can appreciate the importance in having customer service minded people representing your organization.

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oanyewest
, US
May 30, 2018 3:58 pm EDT

I have nearly the exact same experience with Massey Yadley and David Viehe

Chrysler In-depth Review

Overview: Chrysler is a renowned automotive company with a rich history and a strong mission to provide quality vehicles to its target market. With a diverse product range, Chrysler offers sedans, SUVs, minivans, and electric/hybrid options to cater to various customer preferences.

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Reliability and Durability: Chrysler has built a reputation for reliability and durability over the years. Industry reliability ratings and customer reviews attest to the company's commitment to producing vehicles that stand the test of time. While there have been occasional recalls and known issues, Chrysler has taken prompt action to address them and ensure customer safety.

Safety Features: Chrysler prioritizes safety and equips its vehicles with advanced safety features. The inclusion of these features contributes to high safety ratings and impressive crash test results across different models. Chrysler's safety offerings align with industry standards and often surpass those of competitors.

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Environmental Impact: Chrysler is committed to sustainability and environmental responsibility. The company ensures its vehicles meet fuel efficiency ratings and comply with emissions standards. Additionally, Chrysler actively engages in eco-friendly initiatives and partnerships to minimize its environmental impact.

Industry Recognition: Chrysler has received numerous awards and accolades in the automotive industry, highlighting its excellence and innovation. Industry rankings consistently position Chrysler favorably when compared to competitors. The company's reputation and standing within the automotive market are well-established.

Conclusion: Chrysler is a reputable automotive company that offers a diverse range of high-quality vehicles. With a strong commitment to customer satisfaction, safety, technology, and environmental responsibility, Chrysler stands out in the market. Potential customers can confidently consider Chrysler based on its strengths in product range, customer service, reliability, safety features, technology, pricing, and industry recognition.

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