Christina Cosmetics Customer Service Contacts
Westlake Village, California
United States - 91359-3397
P.O. Box 1246, Camarillo, CA 93011
I ordered this product. I really didnt care for it so their Customer Service info online says you must call...
I am canceling my account with these SOB's. I've been on the automatic order program, and I really like the product, but their customer service is disgusting. I did not receive the last shipment. When I called them about it, they said that it looked like the shipment was delivered. They only ship with the postal service, which is so unreliable, and they don't request a signature for delivery, so the postman could just leave the package at your doorstep and scan it as delivered, even when it's not delivered to you. This is the only way Christina Cosmetics ship their product and they insist on using it despite the fact it's not reliable. They asked me to check with my local post office (like it's my fault and I had to fix it). I took time from my work and went to the post office twice, where they gave me the run-around. The post office would not admit their mistake, and Christina Cosmetics won't send me a replacement or refund me. I called them twice. The last time I was promised that they would talk to a supervisor and call/email me back. I still have not heard back from them, but I'm calling tomorrow to cancel and will dispute the charge with my credit card company. I feel like Christina Cosmetics is accusing me of lying, otherwise they would have replaced the lost shipment. I really don't have the time or the nerves to deal with them any longer. I don't want to lose sleep over makeup. Christina Cosmetics should not be in business with this horrible customer service. Please do yourself and your health a favor and stay away. They don't deserve your business.
I ordered my PerfectPigment kit in February, 2010. I didn't realize that I was on the automatic shipping...
I only purchases 2 item from Christina Comestics Pigment #3 and #2,
each indivdual order was to be one time only, I did not authorize to join any membership.
I notice my bank statement shows a unauthorized charges on my credit card for $21.40 on 10/28/09 and notice another charges of $21.40 on 11/01/09, I call and left voice message and receive no call back. The next day I call after several rings then message said sorry unable to leave message cause it was full.
I notified my credit card company and dispute the 2 charges not to allow anymore charges freom this company and I also sent her a letter and now waiting for her to response. I was not impress of her product make your face oily.
ordered a two products online. only rec'd one. called for two weeks and left messages on vm. finally...
I purchased makeup from Christina Cosmetics several months ago and was signed up with a membership. I used...
I had heard about this product not much, but while I was working on the internet I happened to see the...
I called Christina Cosmetics on June 25, 2008 after receiving another compact to cancel any further shipments. I was accessing my bank online today and noticed that Christina Cosmetics had debited my account also throwing my account over with an overdraft charge.
When I initially called on June 25th, I had to leave a message on their voice mail. I called today, Aug. 22, 2008 and actually spoke to a customer service representative who in fact confirmed my call of June 25, 2008 noting that I was canceling future orders. I asked that they credit my account and also pay for the overdraft charge that they should be responsible for.
She stated they do not give refunds or credits back on consumer products. I asked to speak with the owner of the company and she said she would report my concerns to the owner of the company, but I could not speak to the owner or anyone in a management position.
I don't think it's unreasonable to ask for a check to cover the cost. This is a company without integrity if they do not care about the people who buy their product.