Chowking
reviews and complaints

I complaint the manager of plaza leon tondo na si nick zanduera jr. About what happen this day. Nag order ako gamit happy plus ko then declined transaction inulit uli ng cashier then second transaction na accept but ung load ko s happy plus is 417 naging 57 which is 186 pesos lng ung babayaran ko kaya sabi bat gnun then tinawag ng cashier ung manager kinancel nya ung last transaction ko baka sakali daw mabalik lahat nung bal. Ko kaso ndi tas sabi nya tumawag daw ako s hotline ng happy plus una sabi ko bakit ako anv kokontak eh di nangyari senyo n nadeclined at first time nangyari s happy plus ko n nadeclined n nabawasan ung load ko tska ang hirap hirap komontak s hotline tas sabi p nya tawagan nyo n lng sayang nmn daw un paglabas ko ng chowking hanap ako ng payphone pagtawag ko sinabi ko card number ko pati name ko ang sabi ng agent manager daw ng chowking ang dapat tumawag at magreport tas sabi ko babalik ako s chowking tas kinuha ko name nya para incase n tumawag uli kmi sya n kausapin nmin una pag balik ko sinabi ko s kahera na tumawag ako hotline ang sabi manager daw anv kailangan tumawag lumapit manager sken sabi nga mag eemail daw sya sabi ko aantayin ko then lumapit ako s cashier sabi ko much better kung tatawagan n lng sabi ng kahera oo daw sabi ko n bat ndi kinukuha card number ko sabi n lng ng kahera kunin ko n lng mam ako n po magbibigay kay sir binigay ko tas labas pasok n s oficce ung kahera hanggang sabi di daw makontak sabi try lng nila then paglabas uli sabi pumasok daw ako at para ako n ang komontak para alm ko daw so first attempt nakontak ko agad at pinakausap skanya ung agent tas pagbaba ng phone sabi nya magkano b ang nawala s load nyo sabi ko 174 lng nmn sabi nya sabi kc ng agent ayaw nyo mag email kaya maglalabas n lng ako ng pera para mabayaran yan at ako n lng mag eemail pero pasigaw boses nya inabutan nya ako 200 tas sinusuklian ko sya sabi nya wag na daw suklian pero sabi ko kung magkano lng nakain s load ko un lng ang kukunin ko then nagsisigaw na sya na ayaw nyo daw mag eemail kya ako pinag eemail blah blah blah sabi ko gusto m tawagan uli natin ung hotline wag n daw tawagan tas nagsisigaw n sya tas kinuha ko name nya tas sabi nya lumabas kn d2 ndi m b alm bawal kayo d2 eh sya nmn nagpapasok sken s loob gusto ko lng sana macomplaint ung manager n un kc ndi sya marunong makipag usap ng maayos sobra akong napahiya s ginawa nya sana mabigyan nyo n action binigay ko s cashier cp number ko at name ko sana lng mapalitan manager n un s plaza leon salamat po

So my dad went to chowking today to ask for a leaflet because he wants to order for lunch for the fam. My dad is not digitally savvy, and you staff rudely said that if he wants the menu, he should look it up on food panda. I think you need to train your staff to be kinder to elderly people. That's all 😊

The incident happened few hours ago when I ordered chao fan with steamed siomai ala carte, chao fan rice ala carte and 3pcs of siopao, when I asked the Manager named Mai-which I wasnt able to get the last name, for my order as I have waited for 13mins or so. Which seemed like she isnt in the good mood to provide good customer service and the Ambiance is Ungraceful.

Good day. May I ask po if nag change ba ang chowking ng noodles for beef mami? To be honest it's like lucky me beef mami na nilagyan lang ng beef sa taas... Beef mami is one of my favortite noodle soup sa chowking kaya i'm really dissapointed knina 10/26/2020 @ 1130am. As you can see the videos it wasn't look like beef mami☹️the manager told me na nag bago n daw ng noodles ang chowking prang instant noodles n lang dw siya. Is it true ba? Hoping for your immediate answer. Thank u

Store was so dirty they didn't bash out the tables and we waited almost 40 minutes for our orders and they serve us over cooked chicken

I would like to speak to the Manager assigned in Pacita Complex Branch. I am a certified " mystery shopper" been observing and reporting customer service of different high end shops and restaurants. What I experienced in Chowking Pacita branch is something I can never just let go! We've been a regular customers of this branch and that day we're supposed to buy foods from Chowking for my mother's 70th birthday celebration. That unprofessional staff made my blood pressure shoot up!

ano ba tong pancit ninyo sabi ko add calamansi kahit isang calamansi wala tas yung chicken hilaw pa! sayang yung pera ko.

I order a pork chow fan with pork siomai toppings before I open the food I smell something like burned or smoke, after I open my food I saw burned rice and my food is so dry like leaving the food open for few hours I think the food prep is not following the procedure for cooking. I need answer asap I also work in food industry thats why I know that this food is not made in correct procedure

September 9, 2020
20:34, POS09, OR#[protected]

Good day,

I would like to inform your store that my order was not the exact one that had been given to me which I have found out by checking the item when I arrive at home.
Instead of 2 pieces of chicken that I had ordered, it was just only one piece.
I didn't mind to check when I got it for I am confident for the service of the branch where I am often to drop-by for a TakeHome transaction before heading towards home.

This would be a heads up for the manning on duty of the store to properly check it before handing-out to the customer.

Augustus Lim
[protected]

I want to report the chowking branch in NHA, Cagayan de Oro City, Philippines. I waited for 30 mins for my order. I patiently sat down and waited for my order till I realized that the 5 customers who ordered after me already been served and left. So I decided to approach the counter, only to know that their crew forgot my order. Worst case is no one wants to talk to me. Please teach them properly

Umorder ako chicken lauriat at chicken eggrice, tatlong beses kong inulit ulit sa cashier na wing part, bago ko umalis ng chowking tinanong ko ulit kung anong part ng chicken, sabi nya wing dw! Pag dating ko ng bahay breast ang nakalagay, e hindi kami kumakain ng breast, sa sobrang galit ko tinapon ko nlng, note dalawang beses na nangyari sakin to sa parehong store! Ayusin nyo naman mga empleyado nyo!

Gud pm... Nag request kmi thigh part... Sabi ng cashier 15 to 20 mins nag willing to wait nmn kmi kc natatakam sa thigh part yun asawa ko... Nag call nmn c cashier na request nmin thigh part sa kitchen cnbi nya willing to wait kmi... After dumating hnd thigh part tapos my lumapit samin staff na lalake sabi nya frozen daw yun thigh... Dpat umpisa order pa lng nmin nag sabi na cla not available at frozen thigh para aware kmi at hnd na kmi nag antay sa request nmin... Tapos antay ulit kmi another 10 mins pra sa thigh.. Nanjan na yun chicken bloody nmn... Kinuha yun chicken nilublob lng sa mantika kaya nangyari mamantika lng yun manok... Nalipasan na ng gutom... Nawalan pa ng gana.. Dhil sa panget ng service...

I went to chowking via drive thru to order milktea and 1 pc chicken. I'm about to finish my milktea but I bite something unusual so I check it and it was a flies 😢😢😢 I don't know what to do so I texted my friend and my sister. I want to go to the hospital for check up since flies is dirty and I bite it and it was on my milktea for more than an hour. It is a really serious case! How dirty our food?😡

Nag order kame sa chowking choice market tas yung pancit canton na dumating walang sahog parang binaboy. Grabe sana sinabe nyo na lang na hindi na available hindi yung sinerve nyo pa. Nagbabayad namin kami ng tama. Wag naman ganun nakakawalang gana tuloy kumaen

Nag order ang kapatid ko sa chowking Tanuan vmall. Dapat kapag mall ang line up hindi tipid. Alam kong madaming store ang bankrupt pero wag niyo naman sanang tipirin ang man hour ng mga tao niyo. Pati manager nagiging cashier na dapat si manager ang nag oobserve din ng social distancing bukod kay guard at alam din ng mga crew niyo yan. Kulang sa tao, Lalo bumabagal ang service. Walang nagbabantay sa labas to check the body temp of customer lalo na may sinusunod tayong health protocols ng DTI. Sana ma aksyunan niyo to. Salamat

Its not a complain but I think you can be better. As shown in the pic there is a box for sanitize and unsanutized pen and spray and temp gun but no one is over seeing it as a customer used the pen and still returned it to the sanitize pen box. I ddid not use the pen so I ask my wife to bring out the our personal pen. I tried to get the attention of the supervisor on duty but to no avail as he said it is not neccessary as before you enter the mall they have been checking all thr customer coming it but when I walk in the entrance of the mall they did not check my temp. I just nod my head. With the pandemic that we are facing you can never be careful enough for the welfare of the customer, the crew and the restaurant. I am a supervisor of foof and beverage department abroad and I have an idea what should be done to help keep a safe working area. I hope you get a chance to make a better procedure for everybodys health safety. Thank you for your time

We ordered at 10:09 am at Chowking Triumph, Taguig. They said that the product will be served up to 15 to 18 mins and the product was served 10:54 . 35 minutes serving time was to slow and products wasnt cooked evenly. The canton in lauriat is still cold. I was disappointed by this experience. Kindly make a change for a better experience in their store.

Hi, chowking I just wanna concern yesterday we ordered via grab transaction it placed at chowking bagong silang ph5 around 4pm
I ordered
Chopsuey rice
Chic. Lauriat
Porkchao with siomai
Porkchao plain
Milktea
With drinks yung isa sprite and diko alam kung ano yung mga itim na lumulutang diko na napicturan dahil gutom na kami ng family ko. And yung chicken, diko alam kung bagong luto ba sya or na lapse na ok lang naman samin na yun lang ang lapse e pati rice and yung chips nya makunat na yung chips
I hope sana di na maulit yung gantong scenario kase tama naman ang bayad namin, pero bat magbibigay kayo ng lapses food yun lang. And sana sa next order namin di na ulit ganun.
Ty.

Ive ordered earlier through Food Panda Chowking but I received the food was warm na, my food was PORK CHAO FAN WITH CHICKEN (all of this was warm) what I am expected po is Hot. Kaya nga nag order ako sa chowking din kasi gutom na po ako for dinner sana gusto ko po tlga ng mainit na mkakain, but my expectation was dissatisfied. Please po next time wag nmn po ganito and then wlang gravy for the chicken but I think they replace ketchup instead of gravy but still im not satisfied because I like the gravy in chowking. Feedback ko lng po, if youre planning po to replace ok lng po sa akin hehe. Joke lng po, bsta next time check first the quality of the product before to deliver. Thank you!