Choice Hotels
Reviews and Complaints

No empathy for medical emergency avoid booking with choice brands! reserved a stay with quality inn blk mountain nc feb 2024 then in early may became unable to travel due to medical emergency called hotel to cancel two months before the reservation and was denied the ability to cancel despite not being able to wear corrective lens that is a requirement for me to operate a vehicle! on the dates of reservation that i did not check into 9 attempts were made to charge my credit card contacted choice & quality inn the quality inn employee hung up on me when i did not agree with her reason my card was attempted to be charged different amounts over july4-7 hotel blames choice choice blames hotel the corporate 800 number was no help no answer for my card being ran despite the reservation being paid in full! choice brand does not require standards be followed for hotels operating under their brand no solution was provided for the fradulant attempts to charge my card, no resolution for the quality inn employee being unprofessional and hanging up on a guest with a billing issue, i paid $451.32 and never stepped foot on the property! do not book with this brand!

This guy is an amazing person! My family and I had a bad experience just down the road at a Days Inn, Jasper, Indiana. He was everything they were not. So caring, compassionate and helpful!

The desk staff was friendly and remembered our names the Housekeeping staff was outstanding. The breakfast staff kept everything at the ready. This hotel works to a higher standard and it shows.

I recently signed up as a Choice Hotels Member for free and reserved 2 nights at 2 different Choice Hotels for a family vacation this summer. I just logged in to plan a trip to Panama City in a few days and realiaed I already earned enough points for 1 free night stay. I can't believe I already have a free night. That's incredible. I have never earned points so fast with any other site. They are awesome.

Another pleasant stay for us at this wonderful location! Staff very friendly & helpful upon checking in last eve. 07/08/15. And delicious fresh made cookies awaiting arrivals. Wow!
You'll find a nice, clean room to retire and upon waking in the morning an awesome breakfast! The kitchen cook, Rose does a super job of having things filled and in a presentable way that makes you want to challenge your tastebuds. Aroma of bacon greets you in the morning.
Traveling this way, make this a sure overnite stop. Lancaster County North Comfort Inn At Denver Pa is the one you want. Enjoy.

When buying points you will not get your points right away,you will find that out as soon as you buy the points, examples: let's say you only have only 2 thousand points and you need a hotel today,the hotels is 12,000 points you buy the 10,000points needed,that now gives you the12,000 points, well surprisingly its not going to show up at all, that's not good for the customer because the customer has to wait a day or 2 for the points to show up, that means after buying the points you will not be able to make a reservation that day, so now you have to pay for a hotel since you don't have enough points

So... I do a ton of traveling across the USA, and obviously, I have stayed in several hotels. One of my favorite places to stay is Comfort Suites. This hotel is one of many hotels under "choice hotels" brand. The 1st time that I ever checked in, at the front desk of this hotel, I was made aware, by the front desk clerk about choice hotels rewards program. This program allows you to sign up for a FREE online account, make hotel reservations online, and earn points on your hotel stay. I signed up online, and immediately racked up 76,000 points in less than 1 year. Choice reward points can be redeemed on getting gift cards, transfered to airline flights, hotel/resort stays and more. To make a long story short, I decided to redeem my points for a New Year's vacation that I took in New Orleans. I booked my room online, about 3 months in advance of my vacation. I paid for my 4 day/3night stay WITH POINTS! Anyone can tell you how expensive hotels can be in New Orleans, especially in the French Quarter. I am so pleased with choosing to stay with Choice Hotels...

Well after giving the Rodeway inn Fife, WA a 1 star! I figure I would try them again since I am a OTR Trucker! I pulled into the Hardin, MT Rodeway Inn motel Thursday and spent 4 days here I was greeted very friendly and politely by the manager SAJ I had my pet with me and he put me in a very comfortable room carpeted as the last one was tiled! This bed was very comfortable then the BED ROCK MOTEL in Fife, WA that I stayed at! It had a clock and even a coffee machine in it as the BED ROCK didn't! It was cool if I wanted to have coffee for myself! The towels were as white as the sheets as the BED ROCK MOTEL in Fife, WA had stains on there towels and holes in there blankets ewww! But the staff here in Hardin, MT was eager to change them everyday if need be! One particular thing I liked was that it had a separate room for it's continental breakfast and it was very clean as SAJ was always busy cleaning up after us messy eaters lol! I will gladly stay here again and if I could give them a 10 star I would! This property inside and out sparkled and it is because of hard working non lazy people such as SAJ and the staff that make it a welcoming stay! Thank you SAJ and staff for making my stay very comfortable!

Went to the front office to sit down in the lobby to finish work . Ask Dora what was the Wifi for the hotel. She responded I need to be a guest. She seen me this morning and I was a little confused. I told her I was in room *** she said I need to see your ID and this is a policy. Well, she didn't ask anyone else for identification. This was not the protocol for sure. U went to get my key, and she pointed out the code. I got in late last night 6/6 so I didn't realize the code was on the front. Her attitude was bad and I will NEVER stay her again. Requesting a refund or partial discount for 1 night . due to If I could check out and get my money I would .

I had spoken to Mr. Eric Lightner last night he was the one who checked me in I explained that I literally only had what money I left for my security depos it and told him that I was over 300 miles away from home and that was my only means to getting home he assured me I could have my deposit I did not sleep last night because the room was very damp anyway To make a long story short I make coffee because I could not sleep and I spilled some on my lap and I threw the covers off of me and some had gotten on the bedding When the man went to check my room he told me that I could not and was not going to get my security deposit back unless he could get the stains out of the sheets I have to get home and I'm sitting here waiting on sheets to get done because he's making me wait so I'm wasting so far 3 hours waiting on sheets before I can maybe or maybe not get my security deposit back before I can start driving home with no sleep

When I first read the promotion for Choice Rewards program I thought it looked like a fantastic deal and signed up. I got my Barclays credit card in the mail spent a few thousand dollars and got my *** reward points. Then the nightmare began.

I booked a room in Denver not too far from the airport. The prices for rooms were quite High and my *** points we're going to quickly disappear on my four night booking. Choice Rewards program offered *** points forup to 10 free nights by joining their program. Well as you can see, I have gone through my points for four nights instead of getting 10 nights as promised with the points I got only four nights with the points. That being said, if the room turns out to be a good experience that's still a pretty good deal. But that's not what happened.

I checked in to Quality Inn and Suites at 3300 North Ouray Street, in Aurora Colorado late on a Thursday night. October 14 2021. The first thing I noticed in the parking lot near to the lobby entrance, was a group of young men exchanging money and drugs and drinking alcohol and being rather loud. So I knew I was in for an experience from the moment I arrived. When I went into the lobby, there was nobody at the front desk. I yelled for help no response. I sat on the couch near the front desk and waited until somebody arrived. A woman walked in dressed in sweats and a t-shirt and asked me if I needed any help. She went behind the desk, found my reservation and gave me a key to a room on the fourth floor. As I was working my way to my room, I entered an elevator, it was filthy dirty, fresh spit all over the walls, and very very smelly. When I got to my room, the room was not in bad condition but it was musty old and not comfortable feeling. But, will do in a pinch. The bed looked clean and the linen in the bathrooms are clean so I just sucked it up and decided this is what I'm getting. C'est la ve

The next morning, I went down to the room to get my key updated because it was no longer working. There was a new crew there a couple of women looking very disheveled and not happy to be there. They accommodated my request and re-keyed my key card so it work again. I roamed around the kitchen area and found it too dirty and unkept to partake in the free breakfast. I noticed the front office attendant talking to a few guys, who looked as the disheveled as the front office Clerks, old sweatpants, tank top t-shirts funky rap hats and a huge pile of luggage, they were negotiating a cash deal for a room with the clerk. She noticed I was eavesdropping and move them off to a place where I could not hear or see them to the right of the front desk. I realized something really fishy was going on here. So I decided to start watching carefully what was happening from that point on.

I went back to my room and started to examine the condition a bit more carefully. I found several cockroaches lots of stains in the carpet and cleaning had not been done property. I took some notes.

The next day my keys were not working again. So I went to the front desk to get them re-keyed once again. And once again a new crew was there who looked like they were having a party instead of working a hotel desk. If I had to guess, with my experience in life, I would venture to say they were on crystal meth. I started to tell the attendant my key was not working and she made a motion for me to zip it with her finger to her mouth. She handed me a piece of paper and whispered write your room number down so nobody will know what room you're in. I did as she instructed, and she rekeyed my keys. She winked at me, and said "yeah we do it that way so nobody knows what room you're in get it?" I found this Behavior, very odd, and frankly scary. But went upon my business. I still have one more night to stay here. It should be interesting.

Since I've been here for 3 nights now, I have seen several drug deals transpire I've seen people coming and going from rooms and using them for things other than resting or normal Hotel activity. I have seen a woman sprawled out on the lounge couch in lobby completely drugged out of her mind ranting incoherently, This woman was clearly friends, with the staff at the front desk. I'd seen them interacting over the last couple of days with each other laughing carrying on etc. This hotel is quite large, has long hallways, several floors, I have witnessed, many doors left open propped with the lock mechanism or chairs in the middle of the night with no lights on in the room. I found that very disturbing. Reported to the front desk they didn't seem to care. Also, the hallways are littered with lots of garbage cans and loose trash. Some really nasty stuff as well. I must say, the experience has been highly unusual and I've never seen anything quite like this from a major Hotel chain. So in some ways, it's been an unforgettable experience that I will chalk up to a life story. I never have seen anything like this. Nevertheless, a nightmare for someone trying to get some rest, who is visiting a loved one in a hospital in Denver. I will gladly talk to any representative from choice hotel rewards program or Barclays Bank about the situation anytime. Unfortunately when I try to talk to them they hung up on me and left me hanging. Not cool and not professional.

And yes oh, now the good part. I did call hotels choice Rewards program and requested they move me to another hotel the first day I was here. The person on the phone told me to check out but there was no guarantee I would ever get my points back or they were going to cover my new hotel that I was going to move to. Another words too bad so sad for you mister. I am going to call Barclays bank and see if they have gotten similar stories to mine and see if they want to do something about this situation. I hope they have another points program in their credit card program and they just switch me over to a another credit card. I really want nothing to do with this Choice Rewards program. It is unacceptable. Please heed my warning, this program will not take any responsibility for anything when you talk to them about what's happening to you or what you're experiencing with their hotel recommendation and bookings. Buyer beware! Watch Vid Please... https://youtu.be/E6Hz-bg60Oo

Stephen P. Joyce
President and Chief Executive Officer
Choice Hotels International
1 Choice Hotels Circle
Suite 400
Rockville, Maryland, ***

Dear Mr. Joyce,

I need to bring a matter to your attention which reflects poorly on your business, its policy, and the people that represent both you and your professional appearance to the public.

On Sunday April 3,2016 at approximately 5:15 p.m., I made a reservation on the choicehotels.com website at the Sleep Inn & Suites Monticello in Charlottesville, Virginia, so my daughter and I could attend the April 8 UVA Days on the Lawn Event. On your website it lists Sleep Inn as a member of your company and on the Suites Monticello website it has this logo

This leads me to believe that your company is affiliated and represents Sleep Inn. If this is not the case, then there is a serious problem which you need to be aware of because no one at Sleep Inn or your Customer Service Department or your Customer Relations Department could in any way help me resolve the issue I was faced with yesterday evening.

After I made my reservation for April 8, the website indicated the date as April 3. My credit card had already been charged, and I did not understand how this could have happened since I indicated April 8 as the day I needed to stay overnight in Charlottesville. While website glitches do occur, I was simply under the assumption that I could cancel or change the reservation to the correct date that I originally had entered.

Your website would not allow me to change or correct the error created by your website. Apparently, the reservation had to be cancelled by 4:00 p.m. that very same day. Now, I want to point out to you how illogical that statement is which was communicated to me by your staff at the Sleep Inn and at your Customer Service and Customer Relations Departments.

At exactly 5:29 p.m. according to my cellphone, I contacted Sleep Inn to rectify the situation which again I assumed was a simple matter of changing a date. This is where I was first told information that reflects poorly on your corporation. I could not cancel or change my reservation because the time to cancel had expired. This, of course, makes absolutely no sense. I hope you can understand my confusion as well as my frustration. How in the world could I cancel a reservation by 4 when I made it after 5 p.m.?

Unfortunately, I did not get the name of the person I spoke to at Sleep Inn nor did I get the names of the individuals at your Customer Service and Customer Relations Departments (although I did speak to a supervisor at the Customer Relations Department who hung up on me before I could ask her name).

I was told repeatedly that this is the policy of Sleep Inn and Choice Hotels. Sleep Inn told me they couldnt help me because it was their policy not to refund a reservation after the cancellation expiration period. I tried to explain the situation, but no one at Sleep Inn was willing to work with me. All they wanted to do was charge me over $200.00 for my April 8 stay instead of the $104.92 that was indicated on your website when I initially created my arrival and departure dates.

At exactly 5:30 I called your corporate Customer Service Department. I spent an hour of my time on the phone with your company, and nothing was done to help me. Nothing. I emphasize this point because in this day and age of uncertain economic outlook one would hope that a business as well-known as yours and built upon its customers patronage someone could simply refund the money to my credit card. But not a single person was willing or capable of that simple gesture. For $105 dollars, your company was willing to lose a customer.

As I explained the situation to the first woman I spoke to on the phone representing your company, I was made to understand that this Sleep Inn was a franchise and privately owned. I was told numerous times that that hotel could make its own policies about their cancellation and what they did. Now, at no time did I curse or use any foul language. I did try to make everyone I talked to see the logic in their thought processes, and I did try to make each individual understand that I, as the customer, am not being given any service. Your website states that At Choice Hotels, we know how important your trips are to you. Because theyre important to us, too. That is certainly not true for me.

As I continued to speak to the first woman, I explained that the website incorrectly created a reservation for April 3. I created my reservation for April 8 three times while talking to her, and each time the reservation defaulted to April 3. I repeatedly said that this is your websites fault. I asked for a refund to my credit card. I asked for a new reservation for the correct date. I was put on hold while she called the Sleep Inn. When she returned, I was informed that the Sleep Inn could not do anything. Their policy, their individuality as a franchise, their unwillingness to compromise stymied me. They did want to charge me, as I said, double the price for a single room that was listed as $94.00 on your website.

I reasoned several times with this first woman as to why Sleep Inn is a member or franchise of Choice Hotels if they can simply make any rules they like. Doesnt your company somehow represent all those hotels 9, I believe on your website? Are you not responsible for anything? I was told over and over again that I could not be helped. The only thing that could be done was to send my problem to a department where it would be researched.

So, at this point, after over 40 minutes of being on the phone, I asked to speak to a supervisor. I kept wondering, Cant anyone just think of the customer? Can anyone think beyond policy? The computer was blamed several times. The rules were blamed several times. No one had the authority to refund a customers money or change a reservation whose price was listed on your website.

When I was finally transferred to Customer Relations, I spoke to a woman who could not understand that crediting me the $104.00 was all I wanted. She reiterated the same line as before: Sleep Inn is separate from Choice Hotels, I can reserve a room for double the price, this is the policy. I again said: the Sleep Inn is listed on your website and is a franchise of Choice Hotels. That they can make up their own policies regarding reservation cancellations and not adhere to anything which Choice Hotels represents does not make sense. If it is a franchise, then it is under the auspices of Choice Hotels a parent company. Listed on the web under the banner of a major corporate entity. Again, I could not be helped.

I can assure you Mr. Joyce that I will not be inclined to stay at any Choice Hotels in the future. When being told that nothing can be done because of the policy or the system wont let me, it rings not only of disingenuousness but a lack of what customers need: satisfactory resolution of their problem. I did not ask for much. I wasnt rude. But someone at your company hung up on me. Someone at your company couldnt refund my credit card. Someone at your company was unwilling to see my perspective. In fact, the last woman I spoke to kept insisting that she could make a reservation through her system and could find nothing wrong.
I have worked with customers my entire life; at Sears, as a bank teller, and currently as a teacher for the past 25 years. Shuffling the problem off to a department to look into the situation is not very customer service oriented. Admitting that the policy of your business does not allow for corrections is not very customer service oriented. And, not having the ability to override what a computer tells you is certainly poor customer service.

Thank you very much for your time and patience. At this point, I have made a reservation with another hotel for April 8. It is no longer about the money. It is more important that you and your company understand that treating people as customers is not simply what is done for just one individual; that single interaction can affect many potential future customers. If individuals who represent your company cannot act fairly and think for themselves, then a lot of work lies ahead.

We reserved a room at Econo Lodge 5655 Cypress Gardena Blvd, Witer Haven Fla 33884 one room for two nights. WE were driving away from Idalia on Aug. 28th 2023 and realized we were too close to the hurricane. We called them to tell of our concern so they cancelled the room.

The confirmation number was H7290380, the cancellation was # [protected].

In checking our bank statement we were charged for the room.

WE called the motel and said they cancelled but you didnt.

The cost was 288.18

So tell us how we get the refund.

Econo Lodge cancelled the room and did not charge us, but they said you hotelbeds got the money so how do we proceed from here.

Again this is Gerald Howlett

1000 Kings Hwy unit 253

Port Charlotte, Fl 33980 C 309/648/3434 [protected]@gmail.com

thank you

On 7/3/23, I stayed at the Clarion in Hotel in Concord, Ca. We had Gatorade and pizza. We used two towels to clean up a spill. When we checked out, I placed the towels in piles and the garbage close to the bins provided. I received a receipt for the 1 night stay charge. Yet 10 mins after checking out, I received a charge of $415 to my account. When I called, I was told that it was a biohazard charge to replace the entire linen sets of both beds and all of the towels in the room. There was no biohazard in the room whatsoever, and these charges are completely erroneous. We were hung up on when we called to discuss these charges and while we have received an itemized list of the fees we have received no pictures as proof of the so called biohazard.

Confirmation [protected] stay June 24/25 at quality inn 19622 elpers Rd Evansville Indiana. When making reservation requested adjoining rooms when we checked in one room was on 3rd floor and one on first floor. They finally found 2on the 3rd floor but reserved 2 queen bed room ended up with king and queen rooms. Upon entering rooms both smelled awful. No screen on the window also in the one room no smoke alarm. Thankfully no fire! The bathroom door wouldn't shut all the way. While sleeping got some bites on leg hopefully it wasn't bed bugs. Breakfast was a joke-juice machine broke. No creamer they said they would have to order some. Wouldn't call it a free hot breakfast as only thing hot was pancakes!

My husband and I recently had a terrible experience with Choice Hotels. We booked a stay at the Quality Inn in Gainsville, Texas for a golf tournament from 3/28 to 3/30. Unfortunately, our stay was marred by an unexpected charge of $265 on our credit card after we left. When we called to inquire about the charge, we were told it was a "smoking charge" - something that was completely untrue.

Neither my husband nor I smoke, and we did not have any visitors who smoked during our stay. We were shocked and appalled that the hotel staff would accuse us of smoking in the room and charge us for it. We immediately requested to speak with the manager to dispute the charge and have it removed, but he never called us back as promised.

When we spoke to TJ at the front desk, she also claimed that someone had smoked in the room. This was simply not true, and we believe that the hotel staff is committing fraud to cheat guests out of additional money. It seems that they overcharge guests in the hopes that they won't notice the charge on their credit card statement, and if they do, they make up a charge that is difficult to dispute.

We are extremely frustrated by this situation, and we have no choice but to dispute the charge on our credit card. We do not smoke and have never smoked, and we feel that the hotel staff is lying to cover up their mistake. When we spoke to the manager, Dennis Patel, he refused to listen to us and did not care that we had never smoked in the room. He even went so far as to lie and claim that he saw our son smoking, which is completely untrue.

We offered to provide proof from our physician that both my husband and son have never smoked, but the manager was not interested in hearing it. We also requested that he send us proof of smoking and the cleaning bill, but he claimed that he did not have the room professionally cleaned. He first said that the room had to be closed for 4 days because of the smell, and then he changed his story to 5 days. This is all very confusing and frustrating, especially since my husband checked out and was charged without notification on the same day, 4 days ago.

We have contacted the customer service at Choice Hotels, but we have not received a satisfactory response. We hope that other guests will be aware of this situation and avoid staying at this hotel. It is very frustrating that hotel staff can lie and overcharge you for something that is so difficult to prove never happened. We hope that Choice Hotels will take our complaint seriously and take action to prevent this from happening to other guests in the future.

Hey, it's me again, Joanna Snowton. I reached out to Choice Hotels' guest relations team on November 2nd to file a complaint about the terrible conditions at the Econo Lodge Airport I35 (tx236) in Farmers Branch, TX. I used to work for Choice Hotels, so I know they should be following up with guests who have been physically injured and had to endure rats running across their child's bed. To make matters worse, the owner of the hotel called the police to have me and my kids kicked out of our "replacement room" with no refund after I complained about these issues and refused to hand over my incomplete medical documents to her insurance agent.

When I called on November 2nd, I was told that upper management would get back to me within 72 hours, but I haven't heard a peep. I want all of the money I paid to this hotel credited back to my debit card, and I want Choice Hotels to investigate the conditions of this hotel and the way the franchisee owner is running it. The way this woman treats paying guests and instructs her staff to treat them is not only a bad reflection on her, but also on Choice Hotels when nobody takes the initiative to take these complaints seriously and investigate the root of the problem.

I'm extremely disappointed in the lack of response I've received from upper management. Word of mouth is the best form of advertising, but it can also be the worst thing for a business. I hope Choice Hotels takes this seriously and does something about it.

I recently had an experience with Choice Hotels that left me feeling very disappointed. I needed to cancel a reservation on behalf of my boss due to an emergency, but when I called the hotel, I was met with a very unprofessional and disrespectful attitude. The website stated that there was a 7-day cancellation policy after booking, but there was no information about the policy prior to booking. I never received an email after booking the reservation, so I called the hotel to cancel.

The young lady I spoke with put me on hold and when the phone was answered again, I was greeted by a man who identified himself as Paul or Peter from the corporate office. He informed me that there was a 30-day cancellation policy and that he could not do anything to cancel or modify the reservation. Throughout the conversation, he was very condescending and did not listen to my request for an exception due to the emergency. At one point, he even mocked me on the phone when I stuttered due to his disrespectful tone. I became very angry and told him off, to which he hung up on me.

I was shocked that someone who identified themselves as a corporate employee would behave in such a way. It left a bad taste in my mouth and I will not be booking with any of their hotels ever again. The fact that the company allows their employees to talk to customers like this, especially at a higher level, is unacceptable. I spoke with a customer relations person who apologized for my experience and filed a complaint with the hotel, but I am not confident that anything will be done.

I hope that the university that recommends this hotel will reconsider their affiliation with them after hearing about my experience. Overall, I would not recommend Choice Hotels to anyone based on my experience.

This review is about my recent experience with Choice Hotels. I have stayed at many of their hotels throughout my travels and most of them have been great. However, I had to write about my experience at the Quality Inn in Amarillo, Tx on 1610 Coulter St. in March of 2021.

I made my reservation through Priceline and received my itinerary and statement showing the charge rate and check-in/check-out dates. When I arrived at the hotel, I mentioned to the front desk person that my reservation was through Priceline and he confirmed that he could see it. That night, Amarillo experienced a major snowstorm that closed the interstate, so I was forced to stay an additional night. I informed the front desk that I would pay for the extra night separately.

The next morning at check-out, I made sure to let the staff know that the first night had already been paid for. They assured me that there was no problem. However, a month later, I noticed that the Quality Inn had charged me for two nights instead of one. I called the hotel and was told that the manager would call me back as soon as possible. Unfortunately, I never received that call and this went on for two additional months.

When I finally spoke to a manager, she saw the extra charge on the system and assured me that the mistake would be corrected and I would receive a refund. However, one week later, I checked my card account and noticed that she had actually charged me again! This was for the second night, which was when I was 1500 miles away from Amarillo! I contacted my charge card company and they tried to resolve the issue, but there was no response from the hotel owners/staff. Eventually, the card company listed the hotel as a 'FRAUD' account.

I have stayed at various hotels/motels for 50 years and have never had this happen before. If there are simple charge mistakes, the hotel would usually resolve them in an expedient way. However, this was not the case with the Quality Inn in Amarillo. I would advise others to stay at their own risk.

Note: Many people may ask, "Okay, but how was the stay?" The answer is that it was awful. There was no hot water and no towels.

Choice Hotels Corporate Report: (2nd Time Posting)

I gotta be honest with ya, folks. I am not a happy camper with Choice Hotels and their Visa signature card serviced by Barclay Bank. I made a reservation with Comfort Inn through Choice Hotels and filled out their Visa signature card, but now I'm thinking of cancelling my reservation and going to another motel like Marriott or Holiday Inn.

I'm sorry I even requested a Choice Hotel Visa signature Card. We've been with Choice Hotels since 2014, but we've been getting the same type of treatment on other reservation calls and now with their Visa signature card. We have a high FICO score, but my membership and Visa credit card have been denied! Can you believe that? My debt-to-assets ratio score is 4% debt and 96% assets, but they still denied me.

This is not how you treat your customers, Choice Hotels. You should stop advertising your Visa card because it's nothing but a big joke.

I'm telling you, the best type of advertising is word of mouth. One person says something bad about a firm to another person, and they remember that and pass it on to someone else, and soon your firm starts getting less stars or points until you have no more.

In my opinion, Hotel Choice reservations are nothing but a big joke. They should stop advertising their Visa card, and I feel like they should either merge or sell to someone else or close their business doors.

It's been a nightmare dealing with Choice Hotels, and we're so unhappy that we made a reservation with them and filled out their Visa signature card. We even cancelled our reservations and booked with other motels in three other cities.

If you're looking to book a motel stay, I suggest you go to another reservation center. It's just not worth your time, money, and effort to stay with Choice Hotels.

Thanks for taking the time to read my report. I'm a Vietnam Veteran, and I don't deserve to be treated like this.

I been a Choice Hotel member for a long time now. Me and my family go to Bush Gardens Williamsburg a lot and we always stay at the Comfort Inn on bypass rd. But this time we were taking another couple with us and we needed two rooms. So I decided to call the number on my membership card to book the rooms and get the price with the AARP discount. After talking to the customer representative she quoted me a price of $65.00 a night for Thisday, Friday and Saturday nights. I was like, "Wow, that's a great deal!" But then I started to think, "Wait a minute, that seems too good to be true." So I asked her again and again, "Are you sure that's the right price?" But she kept saying, "Yes, that's the price." So I had my wife call directly to the hotel to ask them about the rate and I was right! We would have been charged about $141.00 for the Friday and Saturday nights. That's more than double the rate quoted on the phone which was also more than the website rate of $109 a night. I was like, "What the heck? That's not fair!" So we called the membership center and talked to a supervisor and they were going to start an investigation and listen to the type of the call. So after they did that they told us they were doing a second investigation and would get back to us but more than likely not until after our trip was over. I was like, "Come on, man! That's not cool!" I was also told that if we stayed at any Choice hotel if the rate was more than the $65.00 we would be given that rate. I was like, "Okay, that's fair." But then they called on Sunday as I was driving home and they said, "Sorry, we can't give you the difference in the rate because you didn't stay at the Comfort Inn. We can only give you 2000 bonus points." I was like, "What? That's not fair! We stayed at another Choice Hotel and we should still get the rate we were promised!" But they wouldn't budge. They said, "Sorry, that's all we can do." I was so mad! I feel like they didn't settle this before our trip because they knew they weren't going to give us the compensation we were promised. It's not fair! The rooms at the hotels are always nice and clean, but this experience has left a bad taste in my mouth.

I recently made a reservation for a two-night stay at Quality Suites Addison-Dallas, 4555 Beltline Rd through the CHOICE HOTELS website. Unfortunately, it turned out to be the WORST HOTEL STAY OF MY ENTIRE LIFE. I was really disappointed with the experience.

When I made the reservation, CHOICE HOTELS listed the room availability at $172.75/night with "free hot breakfast". However, when I arrived late in the evening on April 8th, I was told that the room would cost $177 for the first night and $181 for the second night, with no explanation. To make matters worse, there was a sign on the front desk that read "no food served per city ordinance". When I inquired about the free breakfast, I was told that there was no such thing. I had made the reservation only two weeks prior, but I later learned that other nearby hotels were indeed serving hot breakfast that weekend.

When I got to our room, I was shocked at how filthy it was. The room was unmade and slept-in, and there weren't even the correct number of beds. I immediately complained and was given another room, #324. However, this room also had issues. It smelled of some odor, and the window was so filthy that I couldn't see out of the lower panes. There was also smeared greasy residue on the headboard, a cracked/chipped sink, and the shower was spraying backwards and onto the floor. My wife almost fell exiting the shower.

I tried to find another place to stay, but it was very late, about midnight, and nearby hotels were booked solid. We were stuck at Quality Suites.

The following day, I requested clean bath towels at the front desk. However, I was given unfolded towels from a hamper. I had no idea if they were clean or not. When I took the towels to our room, I discovered that one of them was ripped up, with a huge hole in the middle. It belonged in the trash.

On my way back to the room, I saw several large cockroaches running in and out of the elevator shaft and across the floor. The hallways also had a foul food odor.

We checked out at 6:00am on Sunday, April 10th, 2022. I requested a receipt, but I was refused one after they charged my credit card. I was told that I might receive a receipt later that day via email.

I complained to CHOICE HOTELS, but they didn't seem to care at all. After more than a half dozen calls, I finally spoke to a representative who was willing to send a copy of the room receipt by email. However, on the receipt, it stated that we checked out after 1:00pm, which was a FILTHY OUTRIGHT LIE!

I have filed complaints with the Texas Board of Health and the Texas Attorney General's Office. If you cherish your safety, health, and your family's well-being, I strongly advise you to AVOID QUALITY SUITES ADDISON-TEXAS and AVOID CHOICE HOTELS.

It's important to note that CHOICE HOTELS are individually owned and operated, and CHOICE HOTELS accepts NO RESPONSIBILITY FOR YOUR STAY. So, be careful when booking a hotel through their website.

I recently used Choice Hotels to book a hotel for my wife and me. At first, everything seemed to be going smoothly, but after I finished reserving, I realized that my name was entered as my email address instead of my actual name. I was worried that this mistake would cause problems when we arrived at the hotel, so I tried to fix it in my account settings. However, the site told me that I needed to call a number to change my name.

I called the number and spoke to a woman named Mary who was very kind and helpful. However, I was disappointed that the only way to fix the mistake was to completely wipe my account and create a new one. Mary's computer was also giving her trouble, which made the process even more frustrating. I think the company should make sure their employees have reliable equipment to work with.

After Mary helped me fix everything, I was sent to what I thought would be an audio ad, but instead, I was on the phone with a pushy woman who was trying to convince me to book additional trips. I felt uncomfortable and put upon, but I understand that it was probably just her job. However, the whole experience left a bad taste in my mouth, and I hope to remember to book my hotels through a different service in the future.

In my opinion, changing my name on the site should have been easier, and the aggressive advertisement on the phone was uncomfortable. I deducted one star for the bad website design, one star for not giving employees reliable equipment, and one star for the uncomfortable phone call. Overall, I think Choice Hotels has room for improvement in their customer service and website design.

I used to work at Choice Hotels and had an emergency situation where my daughter needed a ride home at night. She was 17 years old and it was not safe for her to walk alone for over 10 miles. I found my own coverage and asked the third shift girl to come in 2 hours early at 9:00 so I could go get my daughter. It was always said that if you find your own coverage, it's allowed. However, the boss, Brandy Smith Briggs, told the third shift girl that she was not allowed to come in but would not give a reason. She played it off like the girl didn't want to come in, but she was okay with it. Of course, my daughter could not walk alone, so I left. Maybe I shouldn't have done it that way, but she gave me no choice.

After the fact, she let a customer call me and told me that if I didn't give her the password, she was keeping my check. Also, she said it was allowed back on the property, but I have no idea why she wouldn't let me pick up my paycheck. I'm still waiting for my paycheck that she said she mailed out on Wednesday, but I'm thinking she's lying. She has a girl that stays there on the Department of Social Services that cleans and makes beds and vacuums and does work there that she should not be doing. She also let a customer jump over the counter to get the phone. I don't think she's a very good boss or professional. She gave my phone number to a customer to call me and always puts everybody's business throughout the whole hotel.

I cannot get a hold of the owners to talk about this, so maybe this review will get to them and something will be done with her. I don't think she's very boss general manager material. She purposely told that girl no, she had no reason not to. My daughter had called me, and that is important to me. She should not have to walk home alone. So, I quit and walked out. I didn't want to quit because I really, really liked my job, but she always does this to me. The kicker of it is that the third shift and first shift had a lot of switch no problem in other incidents. People had covered for other people, and she never said a word. But when it came to me, it was always a no.

I've been staying at Choice Hotels since 2005 and have visited many of their Quality Inn's, Comfort Inn's & Suites, and more. However, my recent stay at a Quality Inn was a complete disaster. The bathroom in rooms 105, 109, 119, and another room that I can't recall were in such poor condition that I didn't even take a shower. The worst part was when I woke up in room 119 to find a cockroach crawling on my bed covers. I couldn't even imagine what kind of insects were lurking around the complimentary breakfast area.

The beds were supposed to be queen-sized, but they were more like 3/4 or full size at best. When I checked out, I informed the desk clerk of my issues, but her response was unsatisfactory. She blamed the damage on Hurricane Michael and said that they hadn't been able to remodel all of the rooms yet. I told her that they shouldn't be renting any rooms that haven't been redone due to the hurricane, but she said that they hadn't received any complaints about the rooms.

This motel doesn't deserve to be part of the Choice Hotels chain. It's more like a stand-alone motel that charges $19.99 to $24.99 per night. I'm leaving reviews on as many sites as possible and complaining to Choice Hotels corporate. They need to do something about this place!

Some of the issues were due to the low budget maintenance and make-do attitude of the motel's ownership. If you own a motel property and it's damaged by a hurricane, you need to have the funds to restore it if you plan on renting the rooms. The accent wall in room 119 was painted the same color as the sidewalks, and the entire bathroom floor, around the toilet, and the tub were cracked and dirty. If a room can't be cleaned well enough, even after a hurricane, then it shouldn't be rented.

In a crisis, whether it's a fire, tornado, hurricane, or flooding, rooms need to be clean. I understand that some places may be old and out of date, but if a place is downright dirty or unclean due to weather damage, it shouldn't be rented. Choice Hotels needs to take action and remove this motel from their chain.

Yo Priceline and Choice Hotels International is the worse. I booked a room through them and you would not believe what I saw. The [censored]ing motel was roach infested. It was a Rodeway Inn motel by Choice Hotels. Yo I spent all night fighting roaches from getting in my bags. And these roaches were hard as [censored] to kill. They wouldn't die for some reason and it was so many of them. Omg. It was horrible. I eventually ended up sleeping in my car because I had just spent my last on that room because of a emergency. I beg

Lyou please dont go through Priceline or Choice Hotels if you need a hotel room. That room and motel was disgusting. I cant believe Priceline would do business with anyone who would rent out rooms in those conditions. It was the worse stay I have ever experienced. And I will NEVER go through Priceline or Choice Hotels ever and I encourage you guys to think twice if you decide to. You just may end up sleeping with roaches.

March 19,2023 stayed at Quality Inn near Seattle Premium Outlets in Arlington, Washington. $320 cash was stolen out of my room by an employee while I was at breakfast downstairs. They reviewed video which showed an employee entering and leaving the room. General manager, Jaskaran Natt, was contacted by manager Brenda and stated he would be at the hotel in 20 minutes to write me a check. He never came.

I told them I needed to get on the road. Brenda had front desk give me $195 in cash and said $125 would be sent via Apple Pay. They never sent it. After numerous unanswered calls, texts and emails I gave up. Instead, they gave the employee/thief my cell number and where I was from. He wanted to meet and talk to me!

Very unprofessional and poor customer service.