Choice Hotels International 247 Negative Reviews | Customer Service

Jennifer Outen · Feb 26, 2020

Credit card fraud

Econolodge has charged my card 41 times in one day stated they where not paid from last year took 2000...

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Rock Hill Credit Cards

Tara Mccarty · Feb 24, 2020

The room and the hotel customer service

WE GOT THERE 02-21-20 AND LEFT 02-23-20 This stay was the worst experience ever, we came up to Tacoma for my...

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Tacoma Hotels

CandiGB · Feb 08, 2020

hotel quality at the "quality" inn

My girlfriend and I stayed at the so-called "Quality" Inn in Marysville last night. We were going to...

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Marysville Hotels

Dennis Wharton · Jan 22, 2020

expedia hotel reservation jan 2 2020 #[protected]

We booked a single room at the Econo Lodge at the above address on Tuesday Nov 5 2019. There was only one...

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Orlando Hotels

Tim Robinson Jr. · Jan 01, 2020

dirty room and unauthorized overcharge on our card

My wife and I stayed at the Comfort Suites on Murfreesboro Road, in Lebanon Tennessee last night, and we had...

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Lebanon Travel & Vacations

Avoid Choice Hotels! · Nov 03, 2019

bait & switch pricing, filthy rooms, poor customer service

I've stayed at the same hotel for over 20 years, varied experiences, now theyve become a "Choice Hotel". Talk about going down the toilet! Speaking of toilets, they overflow, and their response? Here's a plunger, fix it yourself. Leave me alone. Our maintenance won't be here until next week. This, after booking on their site for a confirmed price, guaranteed with credit card, and then on arrival they upped the price, take it or leave it. When I refused to stay in a room with feces on the floor, they sent me into an occupied room. And to top it off, I'm handicapped and had a lot of things to move since I was staying multiple nights, but it's "move yourself, we don't help". Room stunk. When I complained, nothing. Complained to Choice Hotels, "come back and stay with us again sometime" was the response. Oh, and you can't unsubscribe from their spam. So your inbox gets filled. Again, no customer service. Horrible place. Avoid them for your own sake.

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Renae goldsmith · Nov 03, 2019

hotel room

Room 236 and 232 which the clerk catherine said was the best rooms it look like somone was murder inbith of...

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Jennasangry · Oct 05, 2019

nasty rooms cockroaches everywhere

On 10 4 my boyfriend and I rented a room for his birthday in cave city ky. were from shepherdsville ky and wanted to get away, when we got to the room there were zero towels 1 washrag was the only linens in the room only 1 pillow on the bed. The room was filthy but after driving all the way here we couldn't drive home because my boyfriend gets up at 2 am to go to work and he was very tired. The couch is filthy, there are several dead cockroaches in the fridge, huge stains on the carpet. So I have about 3 hours worth of work to do on my computer and the wifi signal is way to weak to reach my room . I went to the desk to address the issue and my tablet and phone connected immeaditly. So I went back to the room and lost signal right away. I couldn't sleep because I'm very creeped out by the hundreds of cock roaches so I decided to set in the lobby to get my work done and the desk person said ( these are his exact words) I can't have you loitering down here . So not only is this hotel nasty, infested with cock roaches, don't have adequate wifi signal, no linens in the room but the desk person was very rude and in apologetic. This is unacceptable and a very bad way go do business. I will be contacting the better business bureau, health dept, social media so that other customers don't have their week end ruined as well. I feel like econo lodge don't care anything about their guests . We have stayed at choice hotels many many times and it's always been a nice stay. But as I set at McDonald's to get my workm done for 4 hours I became more and more upset. I just can't believe they would treat us this way

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Annette Sendelbach · Sep 02, 2019

housekeeping staff, elevator, shuttle

We stayed at the Grand River Hotel for three nights. The elevator did not work properly the entire time. They...

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Grand Rapids Hotels

Patrice DeBord · Aug 01, 2019

condition of facility and room

Booked 1 room, 2 nights through this Bookings.com at the Quality Inn at the subject address. My initial...

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Virginia Beach Hotels

SBBrlb · Jul 10, 2019

rewards program gift card fraud

I redeemed 32, 000 points for 2 gift cards. Each one for 50$ US. I received them in the mail and tried to use them and there was NO value on the cards. I called and was on the phone for 1 hour and 25 minutes. They were not willing to fix anything immediately or to give my points back. I have to wait 3-5 days to see what they will do. As a customer, I do NOT feel rewarded at all and will use up my points and no longer use this brand of hotels.

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