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Choice Hotels International

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Customer Service

132 400 (Australia)
1800 500 600 (Ireland)
1800 364 6835 (Mexico)
800 616 1147 (Singapore)
+1 877 424 6423 (Hotel Reservations)
+1 888 221 6039 (Vacation Rental Reservations)
+1 800 300 8800 (Customer Relations)
+1 800 521 2121 (Choice Privileges Reservations)
+1 888 770 6800 (Choice Privileges Service Center)
+1 866 263 2058 (Choice Privileges Visa)
+1 866 599 5070 (Barclaycard Customer Service)
+1 866 291 9816 (Customer Service, Spanish)
+1 800 267 3837 (Customer Service, French)
+1 800 654 6200 (Customer Service, International Languages)
+44 800 444 444 (United Kingdom)
+64 800 803 524 (New Zealand)
+31 800 022 4852 (Netherlands)
+852 800 962 532 (Hong Kong)
6811 E Mayo Blvd, Suite 100
Phoenix, Arizona
United States - 85054-3119

Complaints & Reviews

Credit card fraud

Econolodge has charged my card 41 times in one day stated they where not paid from last year took 2000...

The room and the hotel customer service

WE GOT THERE 02-21-20 AND LEFT 02-23-20 This stay was the worst experience ever, we came up to Tacoma for my...

Choice Hotels

hotel quality at the "quality" inn

My girlfriend and I stayed at the so-called "Quality" Inn in Marysville last night. We were going to...

expedia hotel reservation jan 2 2020 #[protected]

We booked a single room at the Econo Lodge at the above address on Tuesday Nov 5 2019. There was only one...

dirty room and unauthorized overcharge on our card

My wife and I stayed at the Comfort Suites on Murfreesboro Road, in Lebanon Tennessee last night, and we had...

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bait & switch pricing, filthy rooms, poor customer service

I've stayed at the same hotel for over 20 years, varied experiences, now theyve become a "Choice Hotel". Talk about going down the toilet! Speaking of toilets, they overflow, and their response? Here's a plunger, fix it yourself. Leave me alone. Our maintenance won't be here until next week. This, after booking on their site for a confirmed price, guaranteed with credit card, and then on arrival they upped the price, take it or leave it. When I refused to stay in a room with feces on the floor, they sent me into an occupied room. And to top it off, I'm handicapped and had a lot of things to move since I was staying multiple nights, but it's "move yourself, we don't help". Room stunk. When I complained, nothing. Complained to Choice Hotels, "come back and stay with us again sometime" was the response. Oh, and you can't unsubscribe from their spam. So your inbox gets filled. Again, no customer service. Horrible place. Avoid them for your own sake.

hotel room

Room 236 and 232 which the clerk catherine said was the best rooms it look like somone was murder inbith of...

nasty rooms cockroaches everywhere

On 10 4 my boyfriend and I rented a room for his birthday in cave city ky. were from shepherdsville ky and wanted to get away, when we got to the room there were zero towels 1 washrag was the only linens in the room only 1 pillow on the bed. The room was filthy but after driving all the way here we couldn't drive home because my boyfriend gets up at 2 am to go to work and he was very tired. The couch is filthy, there are several dead cockroaches in the fridge, huge stains on the carpet. So I have about 3 hours worth of work to do on my computer and the wifi signal is way to weak to reach my room . I went to the desk to address the issue and my tablet and phone connected immeaditly. So I went back to the room and lost signal right away. I couldn't sleep because I'm very creeped out by the hundreds of cock roaches so I decided to set in the lobby to get my work done and the desk person said ( these are his exact words) I can't have you loitering down here . So not only is this hotel nasty, infested with cock roaches, don't have adequate wifi signal, no linens in the room but the desk person was very rude and in apologetic. This is unacceptable and a very bad way go do business. I will be contacting the better business bureau, health dept, social media so that other customers don't have their week end ruined as well. I feel like econo lodge don't care anything about their guests . We have stayed at choice hotels many many times and it's always been a nice stay. But as I set at McDonald's to get my workm done for 4 hours I became more and more upset. I just can't believe they would treat us this way

housekeeping staff, elevator, shuttle

We stayed at the Grand River Hotel for three nights. The elevator did not work properly the entire time. They...

Choice Hotels International

condition of facility and room

Booked 1 room, 2 nights through this at the Quality Inn at the subject address. My initial...

rewards program gift card fraud

I redeemed 32, 000 points for 2 gift cards. Each one for 50$ US. I received them in the mail and tried to use them and there was NO value on the cards. I called and was on the phone for 1 hour and 25 minutes. They were not willing to fix anything immediately or to give my points back. I have to wait 3-5 days to see what they will do. As a customer, I do NOT feel rewarded at all and will use up my points and no longer use this brand of hotels.

hotel customer service is below zero

Do not stay at this hotel. If you forget something, you might as well kiss it good-bye. They only hold...

reservation cancellation /sleep inn, 3425 dore lane, missoula, mt

On June 5, 2019, I made a Reservation for a One Bedroom, Queen Bed for Saturday, June 29, 2019 and checking...

unethical behaviour

My family and I just took two-week family vacation to the western United States (New Mexico, Arizona...


Hi my name is joelle everett... An employee at ur quality inn until today... I was fired in retaliation of...

security guard

On Mother's Day (05/12/19) I went to breakfast at approximately 6:30 am. I was sitting, eating & enjoying my...

unethical behavior; unauthorized attempts to get money

My son checked into this property on March 30, 2019 and was there for three hours when he was "put...

choice hotel rodeway inn

Today will be my third day here and I woke up this morning with a sink that is full of black and stuff that...

Choice Hotels International

filthy room and sheets on the beds

I reserved a room at the Quality Inn in Woodland Ca. The sheets were filthy on both beds and the bathroom wa...

shape of room

Hello my name is Jeffrey Turner and my wife Monica cease, I recently stayed at the Rodeway Inn in Asheville...

Choice Hotels International

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