Choice Hotels International Logo

Choice Hotels International

Having problems with Choice Hotels International?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Choice Hotels International Customer Service Contacts

132 400 (Australia)
1800 500 600 (Ireland)
1800 364 6835 (Mexico)
800 616 1147 (Singapore)
+1 877 424 6423 (Hotel Reservations)
+1 888 221 6039 (Vacation Rental Reservations)
+1 800 300 8800 (Customer Relations)
+1 800 521 2121 (Choice Privileges Reservations)
+1 888 770 6800 (Choice Privileges Service Center)
+1 866 263 2058 (Choice Privileges Visa)
+1 866 599 5070 (Barclaycard Customer Service)
+1 866 291 9816 (Customer Service, Spanish)
+1 800 267 3837 (Customer Service, French)
+1 800 654 6200 (Customer Service, International Languages)
+44 800 444 444 (United Kingdom)
+64 800 803 524 (New Zealand)
+31 800 022 4852 (Netherlands)
+852 800 962 532 (Hong Kong)
6811 E Mayo Blvd, Suite 100
Phoenix, Arizona
United States - 85054-3119 is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Choice Hotels International Customer Service. Initial Choice Hotels International complaints should be directed to their team directly. You can find contact details for Choice Hotels International above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Choice Hotels International. Discuss the issues you have had with Choice Hotels International and work with their customer service team to find a resolution.

Choice Hotels International Complaints & Reviews

Dec 02, 2020

Choice Hotels International — I was bit by a spider

To whom it may concern My name is Marlon Hoy. My lawyer advised me to write this written complaint and try...

Sep 16, 2020

Choice Hotels International — Dirty filthy hotel - all rooms

Omgggg what a nasty, disgusting trifling place this is!!! If it wasn't too late to find another hotel, I...

Jul 06, 2020

Econo Lodge — Erroneous information at time of reservation

Information that was not given at the time of making a reservation Attached is an email I sent to Reservation...

Feb 26, 2020

Econolodge — Credit card fraud

Econolodge has charged my card 41 times in one day stated they where not paid from last year took 2000...

Feb 24, 2020

Choice Hotels — The room and the hotel customer service

WE GOT THERE 02-21-20 AND LEFT 02-23-20 This stay was the worst experience ever, we came up to Tacoma for my...

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
Feb 08, 2020

Choice Hotels International — hotel quality at the "quality" inn

My girlfriend and I stayed at the so-called "Quality" Inn in Marysville last night. We were going to...

Jan 22, 2020

Econo Lodge Florida Mall Orlando FL — expedia hotel reservation jan 2 2020 #[protected]

We booked a single room at the Econo Lodge at the above address on Tuesday Nov 5 2019. There was only one...

Jan 01, 2020

Choice Hotels International — dirty room and unauthorized overcharge on our card

My wife and I stayed at the Comfort Suites on Murfreesboro Road, in Lebanon Tennessee last night, and we had...

Choice Hotels Internationalbait & switch pricing, filthy rooms, poor customer service

I've stayed at the same hotel for over 20 years, varied experiences, now theyve become a "Choice Hotel". Talk about going down the toilet! Speaking of toilets, they overflow, and their response? Here's a plunger, fix it yourself. Leave me alone. Our maintenance won't be here until next week. This, after booking on their site for a confirmed price, guaranteed with credit card, and then on arrival they upped the price, take it or leave it. When I refused to stay in a room with feces on the floor, they sent me into an occupied room. And to top it off, I'm handicapped and had a lot of things to move since I was staying multiple nights, but it's "move yourself, we don't help". Room stunk. When I complained, nothing. Complained to Choice Hotels, "come back and stay with us again sometime" was the response. Oh, and you can't unsubscribe from their spam. So your inbox gets filled. Again, no customer service. Horrible place. Avoid them for your own sake.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Nov 03, 2019

    Rodeway Inn Tampa — hotel room

    Room 236 and 232 which the clerk catherine said was the best rooms it look like somone was murder inbith of...

    Choice Hotels Internationalnasty rooms cockroaches everywhere

    On 10 4 my boyfriend and I rented a room for his birthday in cave city ky. were from shepherdsville ky and wanted to get away, when we got to the room there were zero towels 1 washrag was the only linens in the room only 1 pillow on the bed. The room was filthy but after driving all the way here we couldn't drive home because my boyfriend gets up at 2 am to go to work and he was very tired. The couch is filthy, there are several dead cockroaches in the fridge, huge stains on the carpet. So I have about 3 hours worth of work to do on my computer and the wifi signal is way to weak to reach my room . I went to the desk to address the issue and my tablet and phone connected immeaditly. So I went back to the room and lost signal right away. I couldn't sleep because I'm very creeped out by the hundreds of cock roaches so I decided to set in the lobby to get my work done and the desk person said ( these are his exact words) I can't have you loitering down here . So not only is this hotel nasty, infested with cock roaches, don't have adequate wifi signal, no linens in the room but the desk person was very rude and in apologetic. This is unacceptable and a very bad way go do business. I will be contacting the better business bureau, health dept, social media so that other customers don't have their week end ruined as well. I feel like econo lodge don't care anything about their guests . We have stayed at choice hotels many many times and it's always been a nice stay. But as I set at McDonald's to get my workm done for 4 hours I became more and more upset. I just can't believe they would treat us this way

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Sep 02, 2019

      Choice Hotels International — housekeeping staff, elevator, shuttle

      We stayed at the Grand River Hotel for three nights. The elevator did not work properly the entire time. They...

      Aug 01, 2019

      Quality Inn — condition of facility and room

      Booked 1 room, 2 nights through this at the Quality Inn at the subject address. My initial...

      Choice Hotels Internationalrewards program gift card fraud

      I redeemed 32, 000 points for 2 gift cards. Each one for 50$ US. I received them in the mail and tried to use them and there was NO value on the cards. I called and was on the phone for 1 hour and 25 minutes. They were not willing to fix anything immediately or to give my points back. I have to wait 3-5 days to see what they will do. As a customer, I do NOT feel rewarded at all and will use up my points and no longer use this brand of hotels.

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Jul 03, 2019

        Quality Inn - Austell, GA — hotel customer service is below zero

        Do not stay at this hotel. If you forget something, you might as well kiss it good-bye. They only hold...

        Jul 02, 2019

        Choice Hotels International — reservation cancellation /sleep inn, 3425 dore lane, missoula, mt

        On June 5, 2019, I made a Reservation for a One Bedroom, Queen Bed for Saturday, June 29, 2019 and checking...

        Jun 25, 2019

        Choice Hotels International — unethical behaviour

        My family and I just took two-week family vacation to the western United States (New Mexico, Arizona...

        Jun 08, 2019

        Choice Hotels International — management/housekeeping

        Hi my name is joelle everett... An employee at ur quality inn until today... I was fired in retaliation of...

        May 15, 2019

        Quality Inn — security guard

        On Mother's Day (05/12/19) I went to breakfast at approximately 6:30 am. I was sitting, eating & enjoying my...

        Apr 09, 2019

        Econolodge Inn and Suites Near Florida Mall (FL036) — unethical behavior; unauthorized attempts to get money

        My son checked into this property on March 30, 2019 and was there for three hours when he was "put...

        IN THE NEWS

        Unhappy consumers gather online at and have already logged thousands of complaints.
        If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
        One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
        A consumer site aimed at exposing unethical companies and business practices.
        ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
        You'll definitely get some directions on how customer service can best solve your problem.
        Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.